We were experiencing a billing issue with Verizon. After numerous phone calls to Verizon 800…read moreCustoner Support line, their lack of understanding of our issue was evident. Promises of being corrected went from month to month with no change to our bill. Finally, we stopped by the Bel Air store and spoke with Chris. Chris immediately understood, looked at our account and saw the issue we were trying to resolve. Chris took ownership of the issue. He spoke with Verizon support, had them make corrections. So we thought. For 2 more months Verisons bills showed no change, and for 2 more months, we went back to see Chris. Chris was not the problem, Verizon billing was. A BIG thank you to Chris for taking ownership of our issue and not getting frustrated with seeing us come back. Finally, Chris resolved our billing issue with the Verison mother ship.

I really don't like the whole process for waiting. You have to check in on a kiosk when you arrive…read more You will be made to wait regardless of what you come in for. I only needed to drop off a phone that was cleared and needed to be shipped back to Verizon. I waited OVER 30 minutes because there were 6 people in front of me and the associates were grabbing them in order instead of the reason for why they were there. There should be a faster process for easy walk ins. There's really nowhere to sit and you have to sit on the wall by the window which is hot. The associate was good at assisting me but I am extremely unhappy about the waiting!

Went there to purchase a dishwasher today and it went very smooth. "Al" was the associate that…read morehelped us and he was awesome. We were able to find the diseased we wanted can affordable price. Reelection of appliances were good, we'll definitely be back

From the very beginning of this purchase, I should have known it was going to be a bad experience…read more The sales person hates his job. He was rude, and acted like we were bothering him by buying a $400.00 Alpine radio, with installation. If I had his name I would say it but since I returned the radio, they kept my receipt. Fatty told my husband it would be free installation because we purchased the radio, harness, DIM box etc. The total would be $159.00 at installation, that I waited 2 weeks for. So imagine my surprise when I get there at 8:30 am, with my radio, they don't have the parts. They never ordered the parts. They could order them but it would be another 2 weeks before they could get them and do this installation. Oh, but wait, Fatty was wrong in telling us it would be $159. Nooo, it would be $350 at installation. So, Fatty, who hates his job because hes a horrible salesman with zero knowledge or experience, was wrong and Best Buy was not willing to work with us in any way. My husband took off from work for this. We returned the radio, where they could have had our money, had they just worked with us. They are incompetent and nobody there knows what they are doing. 0/10 will not give them our business for anything ever again.

I purchased my iPhone 17 from the Manager at T-Mobile who walked me through the process of ordering…read moremy new iPhone online. I was very glad that he helped me as some of the questions were more technical, and I didn't know how to answer them . Phone came in via UPS in less than a week. At that time I went to T-Mobile to get my old phone information put on new phone. Kevin was the person who helped with this task transferring all Aps, pictures, mail etc to the new phone. He also helped with my selection of a magnetic charger, case, lens guards and screen saver. He answered all my questions and was extremely knowledgeable and helpful. Could I have purchased some of these extras somewhere else and saved a couple of dollars? I'm sure I could but some items I thought I wanted from Amazon would not have worked with my new phone. Kevin steered me in the right direction with a smile.

Stopped by to exchange a brand new iPad Pro that wouldn't complete setup when it arrived on May 5,…read more2026. Spent over 20 minutes utilizing the T-Life chat feature to set up and easier in store experience for my wife. Of course, the chat representative hadn't left any notes. The punk at the store said there would be a $70 restocking fee for a brand new device and was quite rude to the point that my wife had to call me from the store. It's sad that T-Mobile has gone from a far superior experience to Verizon to almost as bad as Verizon in the 5 years with them. I think we'll switch to Mint or Visible or something else. It's not worth the extra money to pay for better service when they don't provide it

Just wanted to thank Chris and Derek for all their help today…read more Chris was very patient to sit with us for two hours. Thank you so much!! Great customer service.

We have been in the store for new iPhones, 15 pros, and a good Verizon deal. It's better than what…read morewe had with our "sprint" phones, and we could easily get more off with our previous iPhones. We are still working on the details with the arrangement and trying to clear the old iPhones of our data and get them back to factory settings. I had a higher review for you guys, but then we had to come out 2 more times and it took us about 9+ hours to return 2 factory reset iPhones and make a deal and get the paperwork approved for 2 new iPhones 15 pros. Took my rating from a 4 to a 2 star review. The reason it wasn't a 1 star was because our sales person was in on 2 of his days off and he was very nice with us and I think he was trying to get us the best price available; but he didn't seem like he had the best experience and know how to do it, and we just didn't have the time for sitting around for 3+ hours straight. I noticed that the company is using my picture as their main pic right now.

These guys are awesome. I've bought 2 phones and had a repair here. They fixed my bend iPhone 6 in…read morelike 15 minutes and hasn't been a problem in the 6 months since. The phones I've bought had price tags I liked and worked like new. One was a present, and the guy at the counter went and got me the original box for the device. I hope these guys stay open forever. Awesome!

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

My son broke his phone came here to get a replacement. The store was very clean Andy setup nicely…read more Smelled amazing. Service was great. The staff were very informative.

I needed the screen replaced on my iPhone. I scheduled online and received a confirmation call from…read morethe store. During the call, I was given one price for an after market screen and another more than double for the Apple brand screen. I asked if there was a difference in quality and the man said, no difference, and the warranty is exactly the same. When I got to the store, a different person came out and said if I get the after market screen, it won't look good and my phone will probably overheat. So he said if I don't pay double what I was quoted, my phone would malfunction. This is the most egregious bait and switch I can remember experiencing. I left to get my phone repaired elsewhere.

The absolute worst cell phone provider! They were great up to about 1 year ago. Now it's total BS…read more Ilive in Bel Air & the signal absolutely SUCKS... I can't take it anymore....going to Version. Everyone I talk to where I live has NO problems with Verizon as fas as signals go in their homes.

From the owner: AT&T, serving over 81 million wireless customersread more

I used this location to do an Amazon return. While I greatly appreciated this convenienc, the store…read morewas incredibly dirty! The carpet looked like it hadn't been vacuumed in years and the bathrooms made a port o pot look sterile. I wouldn't shop here because of the filth. Do better!

rude sales staff, no hello, thank you....nothing. Sales person was not friendly at all!read more

In store on 4/18 due to issue with my phone. Issue resolved. Fine and good. They offered…read moreinternet service and the deal was good. I should have received the product in 4/23. It was being shipped on 4/20. As of today item never even shipped. Can't reach a person anywhere to check in the order. UPS never received the item to ship. The chat is all AI. Tried to cancel the order through my account and get the, it's not you it's us, problem. Can't cancel. Go back to the store and the jerk there says sorry we can't help you. You have to call customer service. Yet I placed the order here. All of a sudden, you're clueless if someone isn't buying anything. Pathetic. Now on hold forever on the phone. Been like this since before the weekend. Finally got a person I could not understand a word. Got someone else who spent 30 minutes trying to sell me on the service again and again. 56 minutes to cancel an order that took 5 minutes to place. They really think they can't wait you out until you give in. Oh and their system was having N issue. May take 72 hours to cancel because they can't figure out what's wrong with their system. And you want me to trust your internet service? Beware. The store can help if you are buying something but everyone is clueless when you want to cancel. I see you. I'm not the one. Horrible service.

Sorry that I can't give 0. I had been with ATT for 30 years until I dealt with Ron at this store…read more I went there this morning for a warranty claim on a new iPhone. First warranty claim in 30 years. As you can see after 30 years with one company, I'm not prone to rash decisions. After my interaction with Ron, I immediately left and went to the closest Verizon store and switched over our 5 lines. No attempt to help at all. Just a total dismissal. Oh, and I had to wait 20 minutes for the dismissal.