Just got told to fuck myself and get out of his store Came…read morein asking for help. I'm upset because my husband is dying in my living room. My phone went dead suddenly ., needed emergency help. The guy said he didn't like the way I was treating him. Told him I was upset because of my situation. Told me to fuck myself and get out of his store. Got very aggressive. Be careful

They stayed to get my phone completely done after closing. He was professional and never had…read moreproblems with the repair!! Shattered backside of iPhone

Went there to purchase a dishwasher today and it went very smooth. "Al" was the associate that…read morehelped us and he was awesome. We were able to find the diseased we wanted can affordable price. Reelection of appliances were good, we'll definitely be back

I have had to use Best Buy services a few times recently and it has been a good experience each…read moretime. I am getting a new TV from Best Buy and today, I had to buy a new mouse. I also have had to contact the Geek Squad about a couple of issues and, again, excellent service.

The absolute worst cell phone provider! They were great up to about 1 year ago. Now it's total BS…read more Ilive in Bel Air & the signal absolutely SUCKS... I can't take it anymore....going to Version. Everyone I talk to where I live has NO problems with Verizon as fas as signals go in their homes.

From the owner: AT&T, serving over 81 million wireless customersread more

We were experiencing a billing issue with Verizon. After numerous phone calls to Verizon 800…read moreCustoner Support line, their lack of understanding of our issue was evident. Promises of being corrected went from month to month with no change to our bill. Finally, we stopped by the Bel Air store and spoke with Chris. Chris immediately understood, looked at our account and saw the issue we were trying to resolve. Chris took ownership of the issue. He spoke with Verizon support, had them make corrections. So we thought. For 2 more months Verisons bills showed no change, and for 2 more months, we went back to see Chris. Chris was not the problem, Verizon billing was. A BIG thank you to Chris for taking ownership of our issue and not getting frustrated with seeing us come back. Finally, Chris resolved our billing issue with the Verison mother ship.

I really don't like the whole process for waiting. You have to check in on a kiosk when you arrive…read more You will be made to wait regardless of what you come in for. I only needed to drop off a phone that was cleared and needed to be shipped back to Verizon. I waited OVER 30 minutes because there were 6 people in front of me and the associates were grabbing them in order instead of the reason for why they were there. There should be a faster process for easy walk ins. There's really nowhere to sit and you have to sit on the wall by the window which is hot. The associate was good at assisting me but I am extremely unhappy about the waiting!

Just wanted to thank Chris and Derek for all their help today…read more Chris was very patient to sit with us for two hours. Thank you so much!! Great customer service.

We have been in the store for new iPhones, 15 pros, and a good Verizon deal. It's better than what…read morewe had with our "sprint" phones, and we could easily get more off with our previous iPhones. We are still working on the details with the arrangement and trying to clear the old iPhones of our data and get them back to factory settings. I had a higher review for you guys, but then we had to come out 2 more times and it took us about 9+ hours to return 2 factory reset iPhones and make a deal and get the paperwork approved for 2 new iPhones 15 pros. Took my rating from a 4 to a 2 star review. The reason it wasn't a 1 star was because our sales person was in on 2 of his days off and he was very nice with us and I think he was trying to get us the best price available; but he didn't seem like he had the best experience and know how to do it, and we just didn't have the time for sitting around for 3+ hours straight. I noticed that the company is using my picture as their main pic right now.

My 5S LCD and screen finally broke after numerous falls. Called them and they said they could be at…read moremy work at 10am the next day. Agent arrived promptly and worked on the phone immediately. Took about 30 mins or so and cost $80. Not bad. Only con, did not have a card reader so he tried to send a Paypal request which my Paypal account must have blocked. Had to go to the ATM next door and pay about a $5 service fee. Oh well. Definitely recommended and highly convenient

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

0 stars. I took my iPad in for a simple screen repair. Everything else worked fine. When i…read morepicked it up...$223 later, it was locked out, permanently. It required a total wipe and reset. DO NOT GO HERE!!!!!

My iPhone X started taking blurry pictures, especially in bright sun. It seemed some dirt had…read moresomehow gotten under the lens cover. I brought it to them thinking a new lens cover and cleaning might be the fix. Here's where an experienced technician comes in, Turns out the lens cover was fine. They took off the screen and cleaned the camera lens from the inside along with the tiny lens that does face recognition. Who would have guessed that was the answer? Not only did my camera work great afterwards but my face recognition, which had also been acting weird, was back. No lens cover replacement needed! The Iphone X lives on!

Anthony the store manager has given me a fake name, denied to tell me when he will be in store to…read moreresolve my issue, denied me a return before the 30 day policy and than said it got ordered and fixed it and NEVER ordered the phone and went on Vacation! After saying he would follow up in 2-3 days!? If I didn't defend myself I would have been harassed and forced by Anthony deliberately trying to make it so I am past the 30 day return. I am now returning the phone to the same store tomorrow after getting it fixed in 30 min with customer care regardless if after 30 days. Do not come to this store. Anthony is of poor character and ethics. I myself used to work for Victra before I was an ops manager. I would never treat customers like this! I'm going back to verizon! Better service and better network. Austin was a great help letting me know Anthony's schedule and giving me his business card. I've already gotten it confirmed and taken care of by customer care let's see if he keeps trying to say I can't return my phone that they downgraded me from 1TB to 200gb. I encourage everyone to steer far and clear from this store.

I am extremely disappointed with my experience at Walmart today…read more On August 31, 2026, at approximately 3:20 PM, I was shopping at Walmart Store #03780 in Fallston, Maryland. I was purchasing PediaSure for my disabled son. I used a self-checkout kiosk and deposited $15.75 in cash. The machine displayed that only $10.75 had been received and requested additional payment. I asked an associate named Marie for assistance. Unfortunately, what should have been a simple technical issue became a serious confrontation. Marie initially told me that there was nothing she could do because "the machine says what it says." She attempted to cancel the transaction, but the kiosk would not respond. I then requested a supervisor. Instead of getting one, the interaction escalated. Marie became increasingly confrontational, told me not to yell at her despite the fact that I was not yelling, and repeatedly pointed her finger directly in my face, at one point bringing it within centimeters of my nose. I continued asking for a supervisor. The situation eventually became serious enough that another Walmart employee had to physically intervene and separate Marie from me. A supervisor eventually arrived and handled the situation professionally. Most importantly, the supervisor refunded me the exact $15.75 I had reported depositing into the machine. The supervisor also told me that a similar issue had occurred with another self-checkout kiosk. That means there may have been an actual technical issue with the machines. I understand that equipment can malfunction. That is not my main concern. My concern is the way I was treated when I simply asked for assistance. I have been a Walmart customer for years, and I have never experienced anything like this. I am asking Walmart to: * Preserve and review the surveillance footage from approximately 3:15-3:35 PM * Identify and speak with employees who witnessed the incident * Investigate the associate's conduct * Investigate the self-checkout malfunction * Provide a written response explaining what was found and what corrective action will be taken No customer should feel intimidated or unsafe because they reported a discrepancy involving their money. I sincerely hope Walmart takes this complaint seriously. If you shop at the Fallston Walmart, I would genuinely like to know whether anyone else has experienced problems with these self-checkout machines.