So happy CREAM has made it to Concord! Spacious and prime location. $3.99 for a cookie ice cream sandwich. I like to pick two different kinds of cookies. Today's pick, coconut ice cream, one carnival cookie and one turtle cookie. So good! Staff is really friendly too. Great place to bring a bunch of kids to on a hot weekend day. read more

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Well there is this chatty girl who is really cool. She is very hard to keep up with conversation bt has a lot of energy and is attentive. There is another guy who when you try to speak to him he kept saying "ya no worries" or "its all good" when I kept trying to get more out of him. Also another worker who just found in imperative that if I was looking at there TV screened menu that I must order something. Idk ive been to this place before. You get really nice service bt authenticity and being loyal to self I believe people can slow down and take the time to see what specific characteristics they could highlight about there customer to make it more welcoming. read more

CREAM - Desserts Near Me - Concord, California

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Had the most unreal experience here tonight with my family. We just finished a nice family dinner and decided to get our kids ice cream, what a HUGE mistake that was. Let me preface this by saying that my child has an allergy to all tree nuts and I am very prepared just incase there is cross contamination, which I understand does happen. My entire family got ice cream, we paid, we even tipped, and were enjoying our experience until my son was exposed to nuts and threw up on the floor. I was very focused on my sons health at that point and had to give him medicine. We apologized for the throw up and were cleaning it up ourselves, and *we hope Mark can check the cameras and see that*. We were waiting to help the two ladies that worked there clean, but their line kept growing. We put napkins and our own wipes over the mess and even put chairs over it so other patrons wouldn't step on it. This entire time we were trying to clean it with what he had on hand as customers. Meanwhile, the entire time my four year old son is still throwing up outside. The contamination was not the issue for us, things happen and we get that. The problem is as we were waiting for 10+ minutes for them to acknowledge us and maybe offer a mop of some sort so we did the best we could and left. The worker came OUTSIDE THE ESTABLISHMENT looking for us to where a random passerby came and got us, and she said to my family "HER KID THREW UP, SHE NEEDS TO CLEAN IT." We were literally cleaning it and I'm pretty sure most customers would have not made any effort at all to clean it at all!!! We are generally really easy going people, but this INFURIATED my entire family and she was arguing with us back and forth causing a huge scene. We are EXTREMELY disappointed and baffled by their customer service we asked to speak to the manager and they gave us the owners number. When speaking with the owner on the phone he had the audacity to ask if we announced that he had an allergy or if we asked for towels. I asked the owners what would you do, and he said "I would have been embarrassed...". He had the audacity to say that my FOUR YEAR OLD SHOULD BE EMBARRASSED FOR SOMETHING HE HAS NO CONTROL OVER. The problem wasn't the contamination even though it is HUGE deal that could have landed my son in the ER. It's the fact that the girl working decided to chase after us and command rudely that we clean up the throw up when we did the BEST we could with what WE had. The police even came out and even they couldn't believe what just happened. Nobody wants to go for ice cream with their KIDS and get into an argument with the workers especially when we were treating a TREE NUT ALLERGY. So if you have allergies, please beware. We are so appalled by the workers behavior and the owners response. Truly BAFFLED. Edit: We even asked for them to get the mop so we can clean it, but they said they didn't have one? -- isn't it customary for every food place to have one? YES, we offered to even MOP it up ourselves. read more

I love this place. It's in a big plaza so parking will be a little hard but worth it. They make fresh cookies here. The ice cream is good. They also make fresh waffles. There is a bathroom you can use here and large sitting area. Price is reasonable I think. Overall really good this is a great place to have a dessert if you have a sweet tooth. read more

Much better! it's actually become one of my favorite ice cream places. I was super happy to find out they opened one in Sacramento. I love Cream! read more

CREAM - Desserts Near Me - Concord, California

Delicious vegan ice cream sandwiches . They have three vegan cookie options (Banana Chocolate Chip, Oatmeal Raisin and a Chocolate Cookie with Chocolate Chips) and two vegan ice cream flavors (Strawberry and Mint Chocolate Chip) I tried the vegan strawberry ice cream with the banana chocolate chip cookie and oatmeal cookie topped with peanuts it was very good. I will definitely be coming back. read more

Super huge fan of cookies and ice cream. It doesn't get better than an ice cream cookie sandwich. I ordered snickerdoodle cookies, vanilla ice cream and chocolate chip toppings. The cookie stayed warm and I literally cannot scarf down fast enough, so the ice cream melts, however, I end up using a fork and knife to eat it but still delicious. I cannot wait to go back and try other flavors and the waffle and taco sandwiches!!! The staff is friendly and when I watched them make our goodies, he was like a perfectionist!! BTW, they cater...we might just try it out for our work/office one day! read more

CREAM - Desserts Near Me - Concord, California

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We have been to this Cream a couple times now and it's pretty consistent each time. I don't care for the donut ice cream sandwich but the cookie one is great! I highly recommend to get the cookies warmed up! I think they should get a little more variety with the flavors though! The employees are always super nice and cheerful which is great! I want to try the ice cream taco next time! read more

CREAM - Desserts Near Me - Concord, California

I got creamed! We came by on opening day. The line stretched halfway down the block, it was a cold January, so we didn't go in. We came by while the girl was at her friends' house. Now we went in. Date night with the Hunny. Cream's drawing card is that it's not just ice cream. There's ice cream sandwiches, ice cream waffles, ice cream tacos, and I wouldn't be surprised if they come up with ice cream pizza next. So it'll be more expensive than Baskin-Robbins or Loard's. Everything is fresh. The Hunny has never met an ice cream she didn't like, and she devoured her sammy. So did I. I had macadamia nut cookies surrounding almond fudge ice cream. The sammy is roughly 5" wide and 1-1/2" thick, nice and messy, fills you up more than the usual dessert. If you get your cookies heated, eat FAST. You can argue that downtown Concord doesn't need yet another ice cream place. But Cream stands out due to how it packages its offerings. So on those hot days, here's a place to get creamed. read more

I wanted to try this location for awhile now. I first checked out one in San Francisco. I ordered the do'sant + cookies n cream ice cream + mini chocolate chips topping. Pricing isn't that bad, about $5. What's great about this place is there's lots of variation to choose from. Instead of the do'sant (donut + croissant) you can choose a cookie or brownie as a base. The shakes and normal ice cream on a cone looked good too so I'll definitely have to come back and try something else. read more

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Typical ice cream place. I got a cup of cookie dough and it was great but a bit messy. Didn't have my favorite, pistachio.

Nice product but the staff were so rude I couldn't believe it. I just left 5 minutes ago - the 2 girls that are currently working are very unhelpful, I simply asked some questions about if there were common milkshake combinations or any kind of suggestions they had but they just shrugged their shoulders and said "you can just order whatever you want" ... that wasn't my question... obviously I have that choice. Anyways, never going back here bc these employees made it a very uncomfortable environment. They didn't even say thank you to me on my way out when I thanked them for my milkshake AND I tipped... for honestly no reason except for it being a social commonality to tip. read more

The Ice Cream: A lot of great ice cream options and baked goods to choose from. I had the donut/croissant sandwich with churro ice cream. It was a good combination. My experience: I'm only giving 4 stars because I had to keep telling the girl (the Caucasian girl with blonde hair) that worked there that my daughter was using the restroom and she completely ignored me and insisted that no one was in the restroom and gave a key to a customer who thankfully opened the door while my daughter was done. I was very upset and informed her that I told her several times that my daughter was in the restroom. Anyhow, the girl who did help me was very kind and helpful. Me and my family did enjoy all of our ice cream choices. read more

CREAM - Complimentary water - Desserts Near Me - Concord, California

the ice cream sandwiches are sooooooo goood, I definitely can gain 100 lbs here. I'll definitely be back

Visit June 2017: My first experience with CREAM was in 2013 when a classmate from DVC introduced me to the WC location. I enjoyed it so much that I decided to bring my boyfriend here as a surprise one night when he was craving ice cream. He wasn't expecting this and hadn't even heard of CREAM. We shared an ice cream sandwich with double chocolate chip cookies wrapped around French vanilla. We had also sampled the banana walnut fudge but thought that the vanilla worked better with our cookies. They even cut our sandwich for us and cut unevenly so that my bf got a bigger portion, as I requested. I like my cookies chewy, not crunchy, and these cookies were more on the chewy side. I also like how parking is a lot easier than the WC and Berkeley locations. I would prefer to come back here over the other two locations. The product is consistent with what I've had in WC several times and once in Berkeley, but with easier parking and fewer lines. read more

This is a great ice cream shop! Overall their customer service is really polite and always helpful the only issue I would say they have is the cookies. Every time I go and I get a "creamfeti" cookie it's always hard.. Literally always. They bake the cookies for too long so when I ask for it to be warmed up it makes it harder. As for the mini creamfeti cookies, they aren't soft at all they all just crumple in your mouth. I've been to plenty of CREAM shops and the main thing I love about it are the cookies that are always soft. I think they just need to get better at baking. read more

Snickerdoodle cookie. I get a one cookie ice cream sandwich. Snickerdoodle goes well with a lot of flavors

Have been trying to come in for weeks; and finally came in. They have some very friendly workers. They offered us samples when we came in and overall a great experience, they got me to subscribe to cream reward, If you are in the area it's Highly Recommenced that you come in read more

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Nice little boutique ice cream shop. My whole family loved their selections. We ordered 3 milkshakes plus two scoops togo for $23 plus tip. While the prices may seem high the product quality, atmosphere and excellent customer service make this spot a great value. I will be suggesting Cream to my employer for our next ice cream sandwhich day. They offer catering/delivery. I love love love the fact that the girls offered a sample of the ice cream being used in our shakes; since Cream carries its own original flavors be sure to take them up on it. Also don't forget to sign up for the rewards program. You receive a point for every $4 spent which can be exchanged for an ice cream sandwhich after 10 points. read more

Me an my husband were looking for a new place to try for a ice cream treat. My husband had a chocolate an French vanilla sundae and felt the sundae fudge had a burnt taste yet the ice cream flavors were good. As for myself I had the salted Carmel and the cookie dough flavors with the hot fudge topping I found it was delicious yet to sweet for me an the ice cream quickly melted., I was drinking it instead of being able to use my spoon for the ice cream. Was soft. The outside of the ice cream place was very inviting appealing. As for me it's not something I would be interested in going back for something else different. was very sweet, sugary. The Carmel sea salt wasn't to exciting just like Carmel with a swirl occasionally of Carmel. More kid friendly as its very sweeter read more

Who doesn't like an ice cream sandwich? Well cream is so good especially on their freshly baked cookies. I like the churos because it's covered in sugar and gets me through the day. The ice cream flavors are wide. I really like the apple to my pie and the we be jamm'n. read more

CREAM - The churro was pretty good. - Desserts Near Me - Concord, California

YUMMY! I love each location. I came into the Concord location for my bday and ordered what I thought was a free ice-cream sandwich. Turns out it was a sundae that I got for free. In my confusion for not reading the free offer on my phone more carefully, I pulled out a $5 bill to pay, and the owner took care of me! I ended up tipping the $5 to help the staff. Since it was my bday, I went back after the movie I saw and got the sundae, and tipped another $5 If I had any advice for ownership, I would place a bit more attentiveness to cleanliness. The counter had ice cream and topping all over it, including the floor. With them being constantly busy, it must be a challenge to keep on top of it! It doesnt deter me, but just my $.02. The owners-daughter gets an extra 5 points for always being professional and kind :) read more

CREAM - Yum! - Desserts Near Me - Concord, California

This is the best ice cream in the Concord area. They have a lot of good flavors, cookies, and options to make a variety of combinations of flavors for whatever is your liking. The service is efficient and friendly. The ice cream itself is tasty and you know it - creamy. read more

Great ice cream Fast service! Especially on a hot day. It was 111 degrees that day! I had sated caramel ice cream in between white chocolate macadamia nut cookies Delicious my son had a churro, which was surprisingly fresh! He loved it! Will return soon! read more

CREAM - Desserts Near Me - Concord, California

Sooo yummy!!!! Love all the different ice cream and combinations. Ask them to warm ur cookie for some extra yummy goodness! Definitely my favorite ice cream place read more

CREAM - Ultimate creation with half brownie and half choco chip cookie warmed up with mint ice CREAM rolled in Oreo crumbs and sprinkles. So good! - Desserts Near Me - Concord, California

This place is a little different from frozen yogurt joints and Cold Stone ice cream parlors. That being said, once scooped into the size bowl you choose, it is a set price. Adding toppings is an extra charge. This place seemed to be lacking something, but I just can't put my finger on exactly what that is. No objections to returning here. Street parking is definitely a challenge in this area. We found a multi-level parking garage a block away and walked here. read more

I like Cream but never understood why they open so late. If they opened earlier we could all show up earlier... Especially on Tuesday when the Farmers Market is going on. read more

First time trying and I can say I'll be coming back! The owner was super nice and introduced us to different flavors we wouldn't even think to try. We had waffle with two different flavors one waffle had a cup of joe which is perfect for any coffee lovers, the other was cin-ful churro, which is self explanatory. There was chunks of churros and it was sooooo good !!!! He made the waffles fresh and it had the perfect consistency with the ice cream. You can have a donut, a brownie, cookies, waffle, waffle cone, a mini cookie, and so many other options. This place is amazing and perfect for anyone with a sweet tooth! read more

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Don't bother if you bought a Concord local gift card. The incompetent employees don't know how to run them (even though instructions are literally right on the paper) and I ended up having to use my credit card to make our purchase, rendering our local gift cards unused. I kept telling her exactly what to do, to no avail. Now I am out the money I spent on the gift card and extra money I was NOT planning to spend there. If they were planning to participate in the local gift card program, you would think they would train their staff how to do a simple purchase? I even left a 20% tip, but I don't know why. Not going here again. read more

I honestly think Cream is a little overrated. I'm happy to see them doing well and expanding. The ice cream selection is good, I just prefer my ice cream to be a little more creamy. I'm a little spoiled because I love the cookies from It's-It so much that any other ice cream sandwich is just OK to me. So when I do visit a Cream location, I usually just opt for a scoop of ice cream. This location is pretty spacious and very clean, and doesn't seem to be too busy compared to the Walnut Creek one. read more

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When we went the line was very long. And it took forever to get service. However when we got our ice cream it was good. And we even found a place to sit down and eat it. I got the salted caramel ice cream. It was good. But it wasnt special. read more

I spend a lot more time in downtown Concord than I do in downtown Walnut Creek, and CREAM is one of my favorite spots if I'm feeling in the mood for dessert. It's a rare moment, but when it strikes, I'm happy to have places like this around serving up delicious ice cream and cookies with sprinkles all over them. Staff are really friendly here. But really, how can you be upset when you work in a delicious bakery/creamery all day? It's also neat they offer vegan ice cream selections that are pretty tasty. Definitely yum! read more

Warm cookies and soft ice cream in a sandwich what's better than that? I love making new creations and trying new flavors. Snickerdoodle cookies with strawberry ice cream is suggested. read more

Cream is between Naan & Curry & Peet's Coffee. no lines, just people standing around. impression-no visible lines. menu: cookies (.89) ice cream sandwich (3.99) one scoop ice cream (2.49). 2 scoops (2.99) -passed, wasn't that hungry -highest price for ice cream sandwich ever @Cream. licks: -noticed Baskin Robbins is 3.49@scoop, 5ish for 2. so pricing is relative (not counting discount days) -Cream here is roomier than most sister locations, no doubt this affects pricing. *3/26 upgrading to 4 stars since neighboring ice cream shops pricier scoopwise. better value at Cream. taste personal-not rating taste. read more

The owner of the walnut creek location is also the owner of this location, super chill guy and knows what he's doing. I must get his name next time ! This location is spacious which is a huge thumbs up because the WC can get pretty cramp inside so I'm glad this location has opened up and now I don't have to drive to WC to get some mini ice sammies ! You can either park on the street (which is minimal) or park across at the parking garage which offers FREE parking ! Whoo! Staff has been awesome so far, definitely give their mini ice cream sandwiches a try especially when you don't want something too much and you just need to satisfy that sweet tooth. OTHER INFO: + they take cash and card + have a party ? You can get ice cream sandwiches catered to your next event ! + space is super clean, inside is great for big groups + they have a bathroom ! + gluten and vegan options available for cookies read more

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1st customer of the day of Opening!! I had got lucky and got the 1st Cup of Joe with Snickerdoodle cookie. Won't be a habit but what the hay, it's the 1st day and a beautiful day for ice cream. Convenient parking and a lot of seating around Todos Santos makes it a nice stop for a dessert after Lunch or Dinner. We'll be by with kiddos more frequently for more sandwiches for sure. "Tacos" Tuesday now has a new meaning to us. read more

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The ice cream is creamy and flavor full. The cookies are amazing. Together they make something magical. I bought a brownie along with the ice cream sandwich and oh my goodness is it good, fudgey, moist and just overall fantastic. read more

Unfortunately this place doesn't work for me and quite frankly not sure what the hype is about. Granted their warm brownie taste good but I found their ice cream was overly sweet for my palate. I tried their green tea ice cream and all I could taste was sugar. It was so overpowering I wasn't even able to finish a small scoop. Their dining area is puzzling. It's a pretty large open space, but there's only about four tables and limited chairs.. most of the eaters sat on the curb and outside planter box. read more

Great ice cream and cookies. I brought my son in here for the first time today. The green tea ice cream is some of the best green tea ice cream I've ever had. Good selection of toppings too. I will definitely be back. read more

I'm so happy that we have Cream in our downtown area. It's something we definitely needed. Sometimes it's nice to not have to drive out to Walnut Creek to get certain food. I ordered an ice cream sandwich with white chocolate macadamia and the double chocolate chip cookie with soy mint chocolate chip ice cream dipped in almonds. It was amazing! I wish the price was still $2/sandwich, but still inexpensive for what you get. The staff is super friendly also. read more