The retail world has changed too much to describe as many customers prefer to shop online world-wide to receive a better value and conveyance and many companies are still trying to change their approach to this New Retail World which require a large portion of their sales to be shipped. Rock Star Gallery is truly the Ultimate Experience offering the perfect balance of Celebrity Art, Hand Signed Custom Designed Album Covers, Signed Guitars, Rock Photography for music fans, collectors and artist. For the past 12 years we have chosen to utilize the services and expertise of Crater & Freighters for all shipping needs domestic & international as Craters approach to our industry is beyond refreshing with everyone involved with every shipment taking complete responsibility for incredible packaging and exhausting every effort to locate the best carriers to be involved to insure all Rock Star Gallery items get to their destination safely. Companies that must ship a large portion of their business realize very soon that shipping is the only variable in our industry that a company has no control over and every company has choices in this industry and there are many very good shipping companies to consider and this is why we will only choose Crater & Freights because the owner Dennis is the perfect example of integrity & character taking 100% responsibility for every shipment and if something does not work out perfectly Dennis makes every effort to resolve. Companies must realize that a relationship means much more than just business! read more

I found Dennis and his team when in the midst of dealing with the stress of closing up the apartment of a dear deceased relative, needing to find someone I could trust to ship some family treasures from Phoenix to Chicago. After a quick google search, I found a few possible alternatives, but was immediately sold on Craters & Freighters after speaking with them. They are complete professionals and well worth what I considered to be very fair fees. Timing was crucial to me, and this firm delivered on their promises from start to finish. After clearing explaining their process over the phone, Dennis arrived one evening to assess our needs, provided a quote two hours later, and was back on site the following morning to pack up and ship all of our items, including many framed paintings and several boxes of art work. All arrived as promised two weeks later. All of my questions were quickly and accurately addressed. I was also impressed with the service provided by my local Craters & Freighters, who handled the shipment once it reached Chicago. I highly recommend Dennis and his entire team; you can trust that they will handle your business with skill, care and concern about meeting your needs. Thanks, Craters & Freighters, for making a difficult situation much easier for me! read more

I used Craters and Freighters on two separate occasions to move fine art from Phoenix to the East Coast. Each time the service was excellent and the antiques arrived in perfect condition. Dennis and his team are amazing and the ultimate in professionalism. Dennis came to my home to review what needed to be moved and answer any questions I had regarding the process. When his staff, Neil and Brian, came to my home to pick up the items, they treated me like family and handled the items with care and concern. The items shipped were fragile so it was critical that they be skillfully transferred, crated and shipped. And they were! Communication was maintained throughout the process and delivery and uncrating by the local Craters and Freighters in NJ went smoothly. I'm so happy I found Craters and Freighter's! read more

I shipped 5 very large ceramic art sculptures with Craters & Freighters. The art was bulky and not easy to work with, but Craters & Freighters did an excellent job of packing in Phoenix, and also provided delivery and set-up for my client in Virginia. My client was extremely happy with the delivery service. He was amazed by how efficient and friendly the delivery men were, and relieved because the "white glove" service took care of everything for him. He said the whole experience was positive, plus! I feel the same way about the crew who came to my studio and picked up the art work for packing. From start to finish my experience with Craters & Freighters was amazing. They are "as good as it gets!" read more

Since 2013, Dennis and his highly professional staff has taken care of all of our crating and shipping needs. My husband and I own a fabrication and design company. We usually ship many custom displays for sales centers and design centers, 2-3 times a month. Most of these displays are fragile and require much care when crating and shipping them. My shipments have always arrived on time and within the two hour window that I have guaranteed my clients. I would highly recommend Dennis and his staff at Craters and Freighters for all of your shipping needs. read more

Really great staff, attentive and friendly. All my concerns were address, all my questions answered promptly. Even the delivery guys were all good folks, helpful, efficient. When their truck broke down to pick up my rug, they rented another one so they'd get there on time. When the rug was delivered, they carried it into my living room for me even though they didn't have to. The price was reasonable and accurately quoted from beginning to end. Would definitely recommend using them. read more

What a great service. 2 antique lamps picked up on Nov. 23rd and packed carefully and crated beautifully. Delivered by truck to Lake Bluff, Ill. on Dec. 10th. Great service. Kind customer service and the pick up driver (and helper) were dressed in uniform and very careful. They listened to my story about how much these lamps meant to our family. I will use this company again. From start to finish, very well done. Thanks. read more

I highly recommend Craters & Freighters. We inherited furniture and glassware in Phoenix. Craters picked it up, packaged it and had it shipped to our doorstep in Illinois on four (4) large pallets. It arrived in perfect shape, and they had used substantial protective packaging to protect it. Our bill was reasonable. We had several interactions, and Crater's personnel were highly professional. Tom W. read more

I had a very expensive custom 1700lb steel door that needed to be crated and shipped form AZ to CO. I needed it by a certain date as it requires specialized equipment, their logistics was amazing and so was the communication. I worked with AVERY a solid 10 out of 10. The crate is unbelievable looks like Fort Knox. I have not open as waiting for installed but amazing service. read more

Craters & Freighters did an excellent job of packing, delivering and unpacking our fragile glass curios. They were exceptionally careful with every piece and understood how much the family furniture means to us. We couldn't have asked for a better or more pleasant experience and give Craters & Freighters our highest recommendation. They are the experts! read more

I used Craters & Freighters for a sensitive shipment of high value! The professionalism of the staff, the discretion with which they worked and the personal touches provided- from the first phone call through to the delivery- was exceptional!!! I was so impressed with all that they provided, I would definitely recommend and absolutely use again! read more

They were very understanding and professional throughout the entire process. This was a cross-country shipment. Packers arrived on time and loaded all the boxes quickly and carefully. Staff in the office kept me informed of progress of shipment. Partner company delivered shipment promptly and helpfully (even placed everything in my garage). read more

Great service. They performed the pickup of crated artwork from a local terminal and provided inside, white glove delivery with unpacking and crate disposal. Good communication with both myself and the receiving customer and the work was performed in a timely professional manner. Many thanks, David Crandall read more

Great experience from start to finish! Crated and sent my dad's model ship along with other prized possessions from Phoenix to DC. They made everything so easy and took care everything. Jaime and Amy were so responsive and a delight to work with. Highly recommend!! read more

Great experience! I called this company this morning to move a large, fragile piece of restaurant equipment from my coffee house to my personal house. It was done by noon!! Two friendly and courteous gentlemen showed up and did a flawless move. Very impressed! read more

Kudos to you and your staff!! And thanks again for the individualized attention you provided our buyers, and the support, flexibility, and patience you shared with me. We look forward to working with you again in the future. Best regards Rebecca Smith read more

I have never had to use a service like this so I have nothing to compare to but the staff from the front desk to furniture pick up to packing and management were all excellent. I would recommend them based on that alone. read more

Simply amazing. They not only quoted a great price but were able to handle our very delicate and complicated crating and shipping project. Will continue to use them and refer them without any reservations. THANKS C&F read more

Do you do shipping to Jamaica, Montego Bay, door to door , I would love to know as there is an hurricane category five that lefts me losing everything in Jamaica, and do come and do picks and what are your rates like read more