Literally the worst ISP in existence. If there was ANY other option in Tempe I'd take it but these clowns own the city. First of all they raised my bill out of nowhere from $100 to $150, while simultaneously taking HBO out of my package (both without letting me know, thanks cox). Those things could MAYBE be bearable if the internet EVEN WORKED. Cox has outages in my area, and I am not joking here, LITERALLY EVERY DAY. Sometimes I get lucky and it's like 2am when the internet goes out, but I can ALWAYS count on my internet to go out for a few hours a day. Sometimes it stays out all day long and I'll call and ask what's up and it's always the same "sorry, there's an outage in your area. I can't tell you anything else but it should be back on by 4am!" Like awesome I pay all this money for a service that only gives me maybe half of what I pay for. Congrats asshats you played the whole city. read more

I would give this entire company 0 stars if I could. The absolute worst company, slowest WiFi I've ever had, worst service, and to add this store location always has a long line. I literally hate Cox more than I hate anything else in this world, save yourself and go to century link. read more

Paid my bill on time for the past 5 years or so. I had just recently maxed my credit card out and the payment got declined. Next day I hooked up my bank account and paid directly from it. Next month I saw a $30.25 Fee. (Returned Payment and Late Fee) Like my card got declined so I pay them $30+ .. Sorry cox. I will no longer be using your service. Bad tactics means no customers.. Good Luck. Do not use COX or Century Link.. Both are terrible companies. read more

Returned my modem today without issues. Customer service was fast and friendly. I'm not sure what the womans name was who helped me but she did her job very well. I appreciated that she did not haggle me into purchasing additional services or products. I haven't read any other reviews but I think the service was terrific! I appreciate the fact that I was able to get in and out in less than five minutes! read more

I'd give negative stars if possible. ATT is what I had before moved biut they don't service my area. They had $55 unlimited data plan a month fastest internet no outages. This damn company I usually have outages MINIMUM once a week. This week, EVERY SINGLE DAY, 7 DAYS IN A ROW!!!! and they charge $112 a month WITH a data cap!!!!! Unbelievable! I cannot WAIT until ATT services my area!!! read more

Bad single. Miss prob 5% or more on average what I'm watching. Internet drops several times a week. Had cox a long time ago with similar results but thought maybe it got better a decade later. No such luck. read more

looks good on paper... but when you start testing packet loss.. its the worst internet imaginable .. and costumer service is the worst ive seen read more

For the past week my internet is constantly going down at least once every other day for hours on end and they offer no help to fix or compensate me. The customer service is also some of the worst I've seen, its near impossible to get a hold of the store on the phone. I have to always go in if I have a question and then I'm only given very vague answers. If you need internet to do literally anything don't go with Cox. read more

The worst customer service ever!! I have two accounts that are now closed and 1 still active. They lost my return of my box and now charging me. I have spent over 3 hours on the phone with them from being transferred to two other states and they can't help me to actually being on hold for hours on end. No one know what they are doing. Everyone apologizes and just transfers you you another person who does the same. NEVER AGAIN!! At this point they owe me for my time. I know good luck! My advice is stay away!! read more

This is the closest location to my house, so when we made the big update to DVR w/ Cox, this is where we brought back our old boxes. We could just not shake the feeling that there was just one guy there who really knew what he was doing. Though it's not as bad as that sounds, because everyone else knew that they didn't know squat, so they would work on their own for 2 minutes, then call him over to ask a question. I'd rather have someone who knows they know nothing than someone who thinks they know everything - any day. We were in and out of their quick enough and everyone was pleasant enough. Not a place you want to hang out all day - unless you really desperately want to watch free cable. read more

If it was possible to give zero stars I would have. These clowns registered my modem to someone else's account, so now there's no way to undo this easily. As in, I have to go without internet (that I pay for) and take time out of my day to go get the new equipment from the cox store then go back home to set it up. Cox is basically a joke in AZ, but we have very few options for High-speed internet, so we're stuck with incompetence and awful customer service. read more

Although I was annoyed we had to come in the store bc customer service on the phone was so bad.... However Austin was super helpful, friendly, and understanding! Thank you Austin for being the only cox support member who was able to help! read more

Absolutely horrible company. People who work there are terrible. Impossible to get ahold of and wont cancel your services when you're done with them. Worst company I have ever used. read more

Very disappointed. 3 different dates and repeated calls trying to upsell me. Wish there was a better competitor. read more

This company is the absolute WORST when it comes to customer service and supplying their service. Our internet is constantly going out and when we call for help they make us pay for someone to come out to figure out what is wrong, only to be told that they don't see a problem so they don't do anything. It's a complete waste of time, money, and nerve. They also like to randomly increase our bill every month and charge us for services we don't have/use. It's always a fight to get our bill back down to what it is supposed to be monthly. If you are thinking about going with Cox, DON'T. They are completely unreliable and dishonest. They only care about getting your money and will not provide you with the "great reliable service" that they promise. read more

I am feeling Joyful because of the customer service provided to me this morning by Latisha with Cox Communication. I had a problem and she solved it quickly and with a friendly attitude. She was very pleasant and very thorougly explained options. She was very patient as I wrote down on my computer Outlook Calendar the exact dates I needed and possible options. I was stressing as I have a very special day coming up and her happy tone of voice and accomodating my request just made my day! So I am giving a big shout out to Latisha for handling the problen I was experiencing and allowing me to continue my thankfulness of having Cox as my internet provider for the past 20 years. Cox Rocks!! read more

We have Cox Security and have had periodic problems with the base unit. At one point the battery expanded setting our alarm off in the middle of the night and the unit would not register my code to turn off due to a delay resulting from the battery issue. Fast forward and our alarm started to beep periodically requiring another battery replacement. Booked an appointment as this is not a normal battery. Sat for the required 2 hour service time window and received a call from Cox five minutes before the window expired to let me know that a person was sick and they needed to expand the window by another 2 hours. Of course they could have called me at any point prior to let me know that no one was on the way but they operate at their convenience. I found the person that called me to be flat, and unapologetic. read more

Worst service provider. They charge you around $80 for a 50MB/s plan and eventually you get like 2MB/s speed on your wifi. Their reason is "oh that's cause you're connected via wireless speeds may decrease a lil bit". Wth is that? Do not get this read more

Wow going into this location was better than talking to the customer service people on the phone. I think the manager helped me and he was really welcoming and friendly. I noticed he greeted every customer who came into the store. I've had terrible experiences over the phone with Cox employees. This was a big difference. If I weren't canceling the service for Century Link and Vue I'd only go through this location. read more

I am so disappointed with Cox internet service. My bill went from 39.99 to 66.99 and when I was trying to reach them and talk about it they charged me without my authorization. I only had basic internet. Why would Anyone pay $66.99 for just regular internet. What if I had the bigger package this means it would of been around $80 for just internet. This is ridiculous and money hungry for a bad service. Please guys make sure to always ask if they are going to bump up the rate on you before you sign up. Heads up. read more

After having cox for over 15 years, I finally gave up today and switched to Century Link for a much better price of $45 for 80mbps and life lock on that price. I have had terrible experience at this store in particular when I went in to resolve an issue with my billing. Agent, blonde female, didnt even have a name tag. Did Not show any concern that she wanted to help and simply told me "I am not billing and for that you will have to call Cox". I literally wanted to slapped her so hard, if it was legal. You are damn cox, im at your store and waited over 40 minutes to see you, so you can only tell me to call customer service? Wth are you doing at this store then if you are not doing customer service? Ill tell you what, Cox is not what it used to be. Rude service, ZERO customer care, and best part, if you get disconnected on the phone by their loyalty side, they will not even bother to call you back. Yes thats how shitty their service is. read more

BRAVO COX, you increased my bill by 30% without any knowledge. Thanks for making me wait over 20 minutes for someone to get back on the line with me from your supposed customer retention department, to which they never did. How did that work out for me...extremely horrible. The COCKS bill is more confusing than hyroglyphics. No solution for me and a big FU from the rep. Shitty internet service too for alleged high speed. read more

Worst service ever! Their internet is slow, charge me for phone service even tho I declined it multiple times and bring out bull crap excessive fees. I highly recommend to go somewhere else bc of the lies and manipulation. Sad to see how they treat their customers after paying the bill every month on time. My friends and family have been using them for 30 plus years. read more

I was moving out of the area and had to cancel my Cox service. About 6 weeks after the end of the service, and after I had left, they tried to charge me for "missing equipment" to the tune of about $350. I emailed back and forth stating that I didn't have the equipment and wouldn't be paying. They immediately sent my bill to collections, before it was even late. Beware of Cox and their shady business practices. read more

Where do I start. I suppose I'll start by saying it's Friday afternoon, and I'm on hold with Cox. I live in Tempe, Arizona. Last Saturday, I signed up for Cox high speed internet service. I entered Tuesday, Wednesday, and Thursday my three choices for installation appointments. They gave me Friday. Tuesday, early evening, I call into Cox and get connected to a pleasant woman, to whom I explain my situation to- Friday won't work. She informs me that somebody could come out tomorrow-Wednesday- to set it up. Wednesday evening, ~5:30 pm. No internet. I call into Cox- they inform me that I am not set up for installation until Thursday. I explain my situation- they send somebody out. I await a call from the serviceman so I can let him in the gate. The next call I get is to inform me that they couldn't get in the gate, so they left. At this point, I am also informed that my name is "Brian." I laugh, because my name is "Brent." I am informed that they must've typed it in wrong, but since its a name field, I will need to visit a Cox store with a photo ID to change it. I protest, and nothing is done for me. I visit the public library to finish some things I needed internet for. Thursday morning, I call into Cox, explain story, request setup for today. I am told it will be done by 5, but I don't believe it, so I triple check. Yes, I triple check with the guy I have on the phone. Thursday evening rolls around, I get home from work at 8:30 pm. No internet. I call Cox, explain situation. I am informed that the dispatch center is closed and I will need to call in in the morning. Friday afternoon (today). I call into Cox on lunch break around 12:00 pm. I explain the wretched situation to them. I am told that somebody will be in before 5 today. I ask them to verify that it will actually happen. They do so. It is now 4:30 pm on Friday afternoon, no internet. I have just gotten off the phone with 2 guys from Cox. One of them, Ward, completely empathized with my situation, and passed me onto Derrick in the sales department, who is the biggest douche of them all. I explain the situation to him. I'll interject here with something important- I've been NICE while talking to these people. Every time. In fact, I even tell them I know that what's transpired up until that point is not their fault, rather, the employees who "helped" me up until that point. The point is I haven't been unfair. Anyway, Derrick the douche informs me that he will be filling out a form in an attempt to get somebody from the dispatch department to get a serviceman to my place. Incredibly efficient, I know. Truth be told, this is probably in place so they don't have to deal with telling me that they "can't" get somebody over to help me out in the same phone call. I mean seriously, why on Earth would they not have a phone link to the freakin dispatch department in a telecommunications company. I tell Derrick this isn't good enough, and that I want to be transfered to whoever is in charge. Derrick: "Why would you want to do that?" Me: "Because I want to explain my situation to whoever is in charge." Derrick: "Well I dont think that would do anybody any good, they won't be able to do anything I havent already done. IT WOULD BE A WASTE OF TIME." Me: *Astounded* "Derrick, I just want to talk to whoever is in charge" Derrick: "Well what do you want me to tell them?" Me: "Derrick, I really don't care." Derrick: "Well I have to know why you want to talk to them." Me: **Astounded** "It doesn't matter, I'm the customer and I want to speak with them." Derrick: "Well it's just that they can't do anything else." Me: Silence. I weigh my options at this point. I don't like to admit it, but the term for the feeling at this point is hate. Seriously, I haven't even gotten the service set up yet and I hate the company. Three days, and they have actually shaken my faith in humanity. I tell Derrick that I believe I'm entitled to some sort of compensation for all the time I've spent on the phone. He refuses. I tell him to call me, either way, to let me know if someone will be able to make it out to set up my internet today (Friday.) Waiting... 4:45 pm Waiting... 5:03 Waiting... 5:44. I was supposed to have heard back 45 minutes ago. *I am not a fan of communism. I believe it results in sub-par work ethics. Consequently, it is my belief that Cox is based out of Cuba. Or Hell. I'll let you know when I figure it out. read more

I've recently moved into my house and have been without internet and cable. I've called Cox four different times and get the run around. I can't believe the lack of customer service I've received from them. I understand I'm one person and may not matter much to them. But in a day in age when service should matter they really don't seem to care. I guess I'll have to move on to Century Link and Direct. Cox has been the absolute worse when it comes to moving service from one residence to another. read more

Worst customer service ever. They don't answer much less return calls. They are fine over charging or adding products to my account but when I need help they are no where to be found. read more

So, let me first say that cox sucks cox literally. We have cable internet through them, that which d/cs and lags all the time. Its terrible. Upon calling them all they do is try to get you to by a new modem, my bf has a network degree so we know its not the modem. The real reason i hate, hate, hate them is due to the shit they refer to as cable service. The biggest problem we have is with the HD channels. They constantly flicker and crack, or go out completely. They also freeze nearly every day, it makes me so glad I'm paying out the ass for this. Also, the regular cable channels do the same thing occasionally, also the sound likes to go out randomly. So, if you'd love to pay high prices for crap service then cox is the cable company for you. read more

The address posted when you use cox communications as a search are not there at all!! the 1801 Apache, nope the 833 Broadway nope!!! wasted a lot of time because of this... they need to update their addresses on Google... I know the one on Broadway has been gone for over a year!! read more

They let someone open an account in my name and never checked their I.d. I originally disputed this in 2012 and it was supposed to be resolved. Now that I'm trying to buy a house I found out Cox has a different collection agency and they reopen the collection. I sent the police report and I sent the fraud packet but in my complaint to the Better Business Bureau they responded that I never sent the police report or fraud packet. Cox has these guys in Walmart trying so hard to make the sale they'll do anything they'll tell you anything you want to hear and apparently they will even help to commit fraud just to make a sale. All they really had to do was check this person's ID and it would be easy enough to tell it's not me. read more

Three and a half stars because I'm feeling generous today. Actually it would be a solid two, if it weren't for a couple of things: Customer service is surprisingly good. Call them and before too long and without too much navigation you will get an actual human on the line, who will genuinely try to assist in your plight, whatever it may be. In many cases, they can't help you but are fairly good about putting you into touch with someone to come by your house. Unfortunately, that is where they lose it. The people that come by your house say they'll show up "between 2 and 7" (this is totally inexcusable to me, btw. It is the 21st century for christs' sake, you have an email address, a cell phone, and maybe even a blackberry. You can narrow it down to atleast a two hour block. This goes for the lot of them.) The other redeemer is that sometimes the mistakes Cox makes can actually benefit you, the customer. Case in point, my sister purchased a basic cable package for a few months before deciding she didn't watch it so she called them and had it turned off. Unless someone was just being nice, they took the cable box but the basic cable continues to work to this day on her TV, almost a year later. So don't ever say incompetence can't hook it up from time to time. read more

I was promised a promotion price12 months for $24.99 for their basic internet. Two months later, they raise $5 to $29.99. I asked them to explain. They said, they only promised $10 off from $34.99 for 12 months, not $24.99 for 12 months. This $10 off promotion is not honest, because they can raise the amount as often as they want. I've encountered this kind of business practice twice from Cox. Do record whatever they promise you from this company. read more

This is purely for cox as a whole and im sorry for writing my review under the store as it does not reflect their business at this location. I do not write too much on yelp so it takes something to stand out (for good or bad) for me to write a review. Since moving to AZ two years ago and having cox for those 2 years my service has been well below expectation. I will outline some of my experiences so anyone getting cox will know what to expect. The bad: The unreliable internet connection and speeds (I lived in two different locations and had this issue). This is the most important part! Why have so many issues! The first location (we had 30 mbps i believe) would just cut out at random times even with a new modem and plugged in. We would get more around 20 mbps. The latest at the location i live now, we get 10 to 20 mbps plugged in most of the time when we should have 50 mbps. Last time i called the person on the phone took advantage of me not having an ethernet cable on me for a hard connection. Saying he was 90% certain it was this. When i found my cable it was still around 10 mbps about 5 minutes after the call. I understand that many people go on at night but cmon im in a house not an apt. The good: Other than one instance the phone support and online sales have been great. I would give a star for that if my service which I pay for was not such an issue. Normally they find something on my bill and switch around my plan to help me save some money especially if you are nice to them. This I suggest since they are generally there to help you. Installation and transfer of service was a non issue and was great as well. I end this review with the burden of know that I will most likely be giving COX another call in the next coming week. read more

Signed up with cox and faught for a 100$ a month bill for just basic Internet and all Basic cable channels direct to the wall.. Then they go "digital" which now requires you to now spend 2$ per box a month just to get that direct to the wall TV back?? And when I did finally get the boxes I only get 20 channels and missing all important sport / tv shows. Is this real life? read more

No issues with this particular store but with Cox in general worst service ever you pay all this money and still get the worse. They aren't willing to work with you which is sad because I deal with them for last 2 years and I am so upset that it has lasted this long. Wish I could give them negative stars. I will continue to give them bad review daily because they are definitely no good. read more

Not the biggest fan of the monopoly that Cox has become however they do have a pretty good support team in place to help consumers. This location was efficient, polite, and respectful today when I returned my products after going unplugged. read more

I had Cox when I lived in Tempe a few years ago, due to a lack of options. Every time one of my neighbors moved out, they would shut off MY service. I had to schedule a tech to come out just to have my service turned back on. I moved away from Tempe, then moved back and signed up with Cox a second time, because of a lack of options again. This time things worked fine for a couple of months until my connection got really spotty and unreliable. Online chat told me my modem was bad. Three modems later, one tech visit ($75,) and my connection is still unreliable, so it's not my modem. I am canceling my account today, because even though the alternative doesn't look very good, I'm guessing it's still better than Cox. read more

I would give less than 1star if I could. I moved in APRIL and cox is telling me they will not move my service from my old address too my new address until DECEMBER. I need to cancel service. read more

Cox communications service here SUCKS! They have the worse service when it comes to all 3 services! When my contract is over I will certainly be looking for another provider in the area to provide "hopefully" better and reliable services!! Every week it has become so frustrating to deal with all their outages and I am sick of them!!! read more

Currently standing in this store, waiting for a receipt for returning my modem. I have to drive 500 miles today, and have told them this, but apparently they only have ONE printer to give me a receipt, and everyone here must be using this damn printer. I can't wait to leave this company in the dust. read more