Cox chat and Cox customer service phone service are the worst. The most basic communication not understood ... transferred me to 4 people on chat, so then I call them, what an ordeal. They can't understand the question. Wants ME to give THEM the answer to MY question. What the heck do you think I'm contacting you for?? No way to get through to a local human. No way to get an answer. I'm so sick of Cox read more

If you have a childish love for hating humanity and enjoy activities like jerking a rusty butter knife across your throat cox is the ISP for you. Not only does their "24/7" only work from 9-5 m-f they barely could care less if they solve the problem. I had to go to the better business bureau to finally solve a hanging laggy internet problem. Even the BBB couldn't get a response for about 3 months. When it did go through I got finally a glimmer of hope in a great technician named John as he solved most of my internet problems regarding bad cables. John solved my problems temporarily but it's clear that this stellar Lieutenant on the front line cannot solve the inadequacies and leaks that stem from poor system design and just a lackluster UX. (if they even care about the end user at all) However no technician no matter his professionalism and great candor can stop Cox's sh**** customer service, or the fact that our internet goes to sh** when high traffic hours come on. Cox is passable when you don't have issues. When one starts however, you can clearly see the cracks in their structure. My identity was stolen and a payment on my internet bill bounced due to Wells Fargo closing my account down to prevent further theft. I explained this to their CSR reps and still I have oodles of strange and weird charges on my bill. I mean why is their 2 charges for credit card and e-check denials on top of credit adjustment above it? Isn't that a little redundant to fix a charge and then charge me back for the charge I was credited back? There's a mountain of () and #'s that would make a license CPA want to scream. Even better is their automated voice system when you call in that makes you go through loopholes only to make sure to remind you at the end of their maze that they are closed. 24 hours customer service my brownie butt. Shouldn't 1 call fix this relatively small problem instead of having to call back and check if "Cox" is ready for you? Oh yea I bought a new modem and router thanks to their whizes at their in store locations which is like putting a band-aid on a gaping wound. You can improve your end but the likelihood that Cox holds up theirs is doubtful and will remain so until the USA changes legislation that makes ISP standard what the Asians in Korea, Japan, hell even China have today. I want to talk to the system engineers and upper management of cox? What is the business vision of cox? To spread the corporate love of a company that survives by a cartel business structure and not one of true democracy? The CEO of Cox should really contemplate where his ship is going and look deep down if he wants to be the caretaker of a customer service/business model that most Cash-Advance Loan Sharks wouldn't touch It's digusting that the only other option in my neighborhood is cox or shaky looking century link dsl connection. So yeah if you have 99 problems and your downright darius about becoming a centurion go ahead and sign Cox up as your ISP provider. read more

I have attempted to call Cox SEVERAL times throughout the week and not once have they answered the phone. I have left voicemails on multiple occasions with no call back. This is very disappointing and frustrating, as a paying customer I should be able to reach the business I am paying for when I need assistance. This situation is seriously making me consider switching to another provider. read more

Had a decent experience returning my equipment. When you arrive to the store make sure to check-in with their iPad. It will put your name in the system to streamline the process. All I had to do was hand in the equipment, they printed a receipt and I was on my way. Didn't enjoy Cox as a communications provider. I often had to call in about up-charges randomly added to my bill and have them manually taken off by a customer service rep. My advice would to never do auto-billing. This up-charges could have easily been missed if I didn't physically have to log-in my account and pay. I'm ready for Space-X's Star Link to change the game so companies like Cox can't practice shady tactics to make more money. There needs to be real competition in the market. Rooting for you Space-X. read more

This is an update to what originally was a one star review, largely complaining about intermittent internet issues on-going through 6 service appointments in which each guy got it to work by replacing a cable or something then fled before it failed. It was fixed by in the 6 service call. I asked them before if my neighbors are reporting any problems, answer no, none of them. I then also came to find out on the second or third appt that I'm the only one on my side of the street that gets cable from across the street. So for the next few appts I asked them why I don't get my cable from behind my house like my neighbors (who aren't having problems) do? On the 6th appt, they did just that, I now get my cable from the alley behind my house rather than across the street, not a single issue since, been over a month too. So I guess in the end success, but that's still way too long a road to get there. Reminds me of before I gave up my land line with cox. Regular appts for various issues, every guy out there said the same "Damn, that's some old equipment" to which I responded every time "Why don't we upgrade it?" Went on for 5 or 6 appts, usually a few months apart, and finally the last guy replaces my Smithsonian-worthy hardware with new stuff. Never an issue after that. read more

I am so pissed with COX! I can't ever expressed or put in words how much they pissed me off! If I meet these people who freaking decides to raise my monthly payment, I swear I will PUNCH THEM IN THEIR COX! They are so lucky that I quit cursing!!!!! They keep raising my monthly payment without any warning! I check my mail everyday and never had I gotten any mails from them saying, " oh hey, I know you're newly weds and broke and needs money but we really don't care about anyone. we just want to steal your money. So, here's additional $40.00 on your monthly payment". They suck! They suck! They suck! They suck! Did I mention THEY SUCK?!? read more

COX I am currently paying $86 for 150mb of high speed internet service, which in reality has been more around 30-50mb if it's working, which working is a 20% success rate at that. I have called and chatted to customer service seeking a resolution to my slow and spotty Internet at least 4 times since February 15th and have been blown off getting a prewritten generic answer "Due to COVID the increase of people working from home has caused our services to not be reliable". Which I get it, COX was not prepared for the large amounts of people using the internet all at once but let me tell you what else they are not prepared to stop doing and that's taking your overpriced monthly payment... right? So I asked polity to all the representatives to please be credited for the months of spotty service and again I get the generic answer. "Our system will automatically refund you for any problems or outages I am unable to refund you" which let me assure you their system will refund you $5 if you're lucky and only take in consideration of 10% of the actual outages. Keep in mind I'm paying almost $100 a month for Internet that is not usable at all... due I get to say. "sorry I'm not paying this month because you did not supply our agreed product I purchased?" NO they will shut you off. Oh can I switch service providers? NO they own the contract for my neighborhood no other service providers are allowed to provide quality services in their area... As we speak I'm sitting on my couch on my cell phone writing this Because guess what there is no Internet again. So what does it take for me to get what I pay for? Spamming every social media outlet telling all my friends maybe protesting? Will see where this goes I will keep you all posted thanks for listening to me vent. Stay safe GOD Bless you all. read more

Data caps on high speed internet packages? How stupid. Save yourself the trouble and pick a different internet provider that won't nickel and dime you on data that you pay for. I'd rate this company zero stars if it was an option. read more

So due to Covid techs are not coming out to homes ( even though it's a new home and nobody lives there yet) . But then you don't open until 10am?!? It's too hot to stand outside in line. I totally get limiting number of people inside. BUT WHYYYY can't you open at 8am?? This is Arizona and middle of heat warnings and record high temps. read more

Cox is now not allowing its customers to fast-forward or review the program you have recorded like they do with movies on Demand. Must life get any more upsetting? I do have more, you must stay with the company for 2 years or they will charge you a hefty fee, so beware. Their security system which is part of the bundle is terrible and the Ring is 10 times better as a warning. read more

I originally got services back in October and was given a promotion since then I've had a lot of issues regarding my bill. I was definitely being overcharged and my bills were to be outrageously expensive. I went in there today and Chad the customer service representative and his manager Justin went above and beyond to help me get everything correctedAnd make sure I was given the price that I was originally honored read more

Not rating Cox as a company: a careless employee at this location did not test and then gave me broken equipment to use. Now on day 3 without service because of the mistakes of this location. Absolutely awful. read more

This Tech came out and messed up my internet. Not from the store, but from wherever techs come to fix internet issues. When I called him to let him know he brushed me off like I did not matter a complete Jerk! Then I call cox and they hung up on me. I need my internet and this is ridiculous!!!! read more

They never answer the phone and Iv left several voicemails for a simple question. Don't plan on getting an answer back from the phone it will never happen read more

Went in tonight to pick up my modem because I just started internet services with Cox. I was immediately greeted by Chad and he helped me with exactly what I needed right away. He was so friendly and inviting that after a few minutes of conversation I forgot what I was even there for. It was an extremely pleasant experience! read more

My internet occasionally goes out and there automated phone system sucks at first but the technicians have all been good and helpful a little more consistent performance for a lower price would be good read more

Terrible service 24/7. WiFi never works and it takes them entire days to fix the issue. Boooo!

Honestly if I could give them a -5 I would, never take any advice from the front desk, paid $150 for a little wifi extension, I was told no more then 30 ft of range the box wouldn't work my back room is no more then 20 and I get less than 20mbps. Over priced and Scheduling is ridiculous read more

Wow! Great, fast service. Anthony was there to help me out within a few minutes (was in a queue). Got everything I needed and was very straight to the point. Thank you all, I'll be returning read more

I've been a Cox customer for over 20 years... first time in the store. HORRIBLE customer service. The lady on the phone told me to go there and I could buy or rent a modem/router. The man in the store was too busy playing with his personal phone and computer to help me. Very sad Cox. read more

I have Cox cable, it's passable. This review is for their marketing, which gets placed on my door daily. Listen, dipshits. The sign on my house says "NO SOLICITING" which means it is illegal to post bills, ads, flyers, your bullshit marketing, etc. It's such an epic waste of paper, time, and money. STOP. NO ONE sits around and wonders where to get internet service and then one day they go to their door and there is your door hanger and rejoices that now they can get internet. read more

Want to cancel all or part of your services and not wait in line forever or have to deal with their negotiating to keep you as a customer? Well, let me tell you my little secret*: 1. Dress scandalously - as in your boobs have never been more on display. 2. Ask one of the staff members if you can sit at the counter while you wait. 3. Continue to smile and make eye contact while he says yes. 4. When he ignores the line and asks what you're in for, just tell him that you're dropping off equipment and all you need is a receipt. 5. Marvel at how you just canceled a service in 4 minutes AND you didn't have to endure the "customer retention specialists" (read: assholes) for an insane period of time. You're welcome! *This may or may not work for the gentlemen out there. read more

They are complete cocks at this location and it's a pretty ghetto operation for such a large business. Given the choices of high speed internet, home phone and television - this is probably the best one if you want all of it from one company. The alternatives aren't better. If you want to get services from different companies though, you may do better than getting them all from Cox, but there's drawbacks from that as well. Customer service is bullshit and their prices are too high, but whatever. Good luck getting technical support. They are clueless. Even so, it's better than the alternatives. Sad but true. read more

Scammers! Cox communication is a pricey scam! I stayed with them for a couple of years and everything seemed fine. I recently bought my own place and changed location of my internet. My monthly fare has always been $70 for the 100 megabits but lately they informed me it was going to jump to $83/month. Almost one hundred bucks for internet? Absurd. But here's why Cox and this particular location let me down: to let them know that I moved my service, I had to call them and notify them. They never told me that to move the router from one place to another (literally 1 mile away from where I used to live) there's an "activation fee" of more than $100. But here's the funny thing: if I didn't call them, my internet would have worked at my new place anyway. So shame on me for being honest. On my account then, another miscommunication. My balance showed $0 but when I went to the store they told me I owed them $227!!!! For what? I've been paying my bills every month. A very bad surprise. Plus, read well the advertising: the plan I chose was UP TO 100 megabits, but IT NEVER GETS TO 100 or close!! It's a scam!! I measured the speed of my internet and it's roughly 60 megabits fast. It works fine but why do I have to pay for something that is not given to me??? Ridiculous! They're a rip off. I canceled my plan, got some credit of those $227 I owed them (don't know why) and brought back the router. I you have money to spare Cox is for you, but be aware: there are many other companies that will get you connected for a LOT LESS than Cox. Scammers. read more

This review is for Cox in general. And frankly, they don't care about their customers so posting this doesn't help anyone but me, as it allows me to vent. Cox's 'Loyalty' Department is a joke! I called to inquire about my escalating bill over the past two months, it increased over $50.00 a month and initially was on the phone with a very nice young man. I told him I wanted to really try and get my bill down to where it was before we moved in July (under $200.00) it is now over $250.00. This young man thought he could help and asked me to hold. After 5 minutes of being on hold a woman by the name of Ricki came on; she was rude and snarky and very unhelpful. Because of her, we will be cancelling our service (we are looking for other providers as I type). She basically said that we are lucky to have the service and save the money we are saving. We should be paying over $300.00 a month. Thanks for nothing Cox and Ricki in the Loyalty Department. You are losing great customers. read more

Big Fan of this location and its employees! Come about 15 minutes after opening (10am) gives time for the morning rush to die down

Avoid at all cost. It charges me three times for the same bill automatically. If I did not check my account, I literally get stole 200 bucks by them. read more

Update to the update. Who knew moving from Scottsdale to Central Phx would mean I would give up the (albeit craptastic) OnDemand service, which isn't offered for Phoenix residents! Apparently they also charge Phoenix residents more money for what is obviously fewer services. And the kicker - my new apartment is pre-wired for ethernet with CAT-5 jacks in every room, but when Cox came to set me up again they insisted they couldn't wire my internet through the existing wiring. read more

Worst cable company ever!!! 3 days of hassle to move service what a nightmare there has to be other options!!!

This service sucks....Cox. At a "discounted" rate for Internet, cable and phone I was paying $108.87 a month. I receive a bill for the month of April: $117.00. In May, SURPRISE, it was $144.87. LOVELY. There is nothing I can do, unless I want to downgrade my Internet or remove my home phone; the latter option is not feasible because my burglar alarm works through the phone modem. Knowing this, please don't burgle me. Cable service isn't that great. The TV menu sucks, and there are literally zero free "on-demand" programs. I thought "on demand" implied "at no cost." I guess not. Swindlers. I miss Comcast in Denver :-( read more

Spotty service. Basic IT support (a.k.a. turn off and turn it on to resolve ALL issues). They did maintenance and I had slow, spotty service for almost a week. I had to call them 4 times to try to resolve the issue, IT support kept telling me to restart my modem and got no resolution to my issue. I even had a tech support person come in to look at the wiring. Ugh. Even after all that, they had the audacity to ask me if I wanted to sign up for their TV service. read more

Our daughter was recently in a hospice care home and is under the care of hospice. We made the mistake of bundling close to a year ago. They did not have their line buried or even in conduit so our line was cut leaving us with no phone, cable or internet. Called and reported before 8:30 a.m. Recalled again at 4:10 as no one had come to repair. Was advised it might not be until the next day. I explained our daughter's situation and Drs and nurses may need to reach us and it was a medical emergency. I was advised it was not a medical emergency because our daughter was currently not in our home! Our daughter is dying and that's apparently no medical emergency to Cox. Also, bills are going up each month even though we are in a contract. Two things: Don't bundle as you lose everything when a line is cut-and STAY AWAY FROM COX! read more

Most of these reviews are just complaining about Cox's service, which I will agree...it is way overpriced for what they offer. What I'm reviewing is the efficiency of their employees and an actual visit to this brick & mortar store. I came in to return my borrowed router and forgot my bill...I also didn't make an appointment. No problem, the employee was able to look up my account and finished the whole process within a minute. So, feel free to return your equipment here! read more

They have a "billing department" who will not send me a bill!? They are refusing to send me a paper bill, because I pay in advance. So they will never send me a paper bill unless there is an amount due. They won't send any notice of my account standing, or even an invoice with my balance. I told them I need my bills for my tax purposes; I expense my internet bill for my home business...and they still won't send any bills, any invoices or any statements that show my payments, what they charge me each month or anything. I'm on my 3rd level of supervisors and they're just wasting my time. The worst part is that there is no other cable internet provider here. If I could switch, I'd do it in a heartbeat. WHY DO WE LET THESE COMPANIES HAVE A MONOPOLY ON THE MARKET? read more

i need someone to explain to me how cable companies get monopolies over cities when their customer services and services offered are total crap and over priced. I left the east coast happy to get away from the monster that is INSIGHT and here it seems their counterpart is even worse. Nothing gets completed when they say it will, the channels freeze constantly, the internet is barely faster than dial up, and god forbid if you try to get any issues resolved thru their automated service that is apparently programmed to only understand french, where you will then be transfered to 7 different people, then hung up on. They better hope a) another company doesnt move in or b) Hulu doesnt widen the show selection or they will be null n void. The apartments not letting you have dish ntwk is probably a whole other review section, huh. read more

Our tv and internet continue to drop sporadically throughout the day. We are located in Desert Mountain area and looking for other alternatives. read more

Y'all cox is the WORST. I hardly ever complain about service but two months in a row they started adding on ridiculous large one time charges over stupid technicalities or what not. They're just out to empty your pockets! avoid at all cost. Go literally anywhere else. Also the internet service itself sucks as well!!!! I have 300 mbps plan and I'll be lucky to reach 50 on my phone. I know it's wireless so there's a bit of a drop but hardly a sixth of what I pay for is just PATHETIC. Choosing cox as my internet provider is probably the worst decision I've made in the last 2 years and I just signed up for service in August. The corporation is a bunch of dirty rats! If I could give them 0 stars I would. read more

Horrible internet service most the time. Constantly goes out and they can't figure out why. But wants to charge me an extra 75 to try and fix the internet that I already pay for each month to work. read more

I have been a Cox internet customer for over 15 years. My bill went from $60.00 to $92 a couple months back. They claim I was on a promotion that ended for premier service - 150 mbps. Was given no notice and they only option for $60 per month service is their intro service- 5 mbps... CROOKS! The "Loyalty service agent", Gerald, is as rude as they come! Will be looking for alternatives!!! read more

This internet provider sucks. I have been dealing with outages for OVER a year now. Cox's excuse is my router is not working. Guess what I have been hard wired in all weekend and service still goes out. I have again asked cox to come out and check this neighborhood. I am at 13th ave and Wahalla Lane in Phx, AZ. If this isn't resolved I will take my business elsewhere. I have given cox plenty of options to resolve this issue. I am DONE!!!!!!!!!!!! Cox shouldn't get any stars but I had to choose one. read more