To say I am dissatisfied with the quality of service provided would be an understatement. We were Cox customers for one year and certainly will not be recommending this service provider to anyone. When we moved out of our apartment in Vista we were moving to an area that was not covered by Cox. Like most, our cable and internet services weren't installed the exact day that our lease ended, and therefore we had to turn our boxes and home life security system in about a week prior to our termination date for our contract. We informed the cox employee of the circumstances, and he reassured us that we would not be fined because they would not shut our services off officially until we directly contacted cox. This individual provided us with a phone number to call on the date that services should be officially terminated. So, it gets to be that period of time and we contact cox customer service, who informs us that we have early termination fees for shutting off our service. I cannot remember the exact amount for cable, but for home life we were being charged over $300. I expressed frustration to the cox customer support representative, who told me he could wave the cable and internet fees but "home life will need to be contacted separately". So, I contact Homelife, giving them the same explanation provided to cox. I was informed that they would not remove the fees on our account without proof of address relocation. I expressed that this was extremely frustrating to me given that this situation wouldn't have occurred had we not been provided with faulty information by a cox employee. I was greeted with "well when you initiated services with us, you signed agreeing to termination fees". This is INSANE. And awful customer service. Please explain to me how cox cable and internet can void my fees, by cox Homelife will not void my fees with the same explanation. This is not a good indication of customer service. So we call Cox again, after receiving verification of our new address, and the individual who helps me on the phone was unable to answer several of my questions pertaining to what forms of documentation would be acceptable to them for address verification, acknowledged her lack of knowledge in this area, and did not even attempt to place me on hold to find the answer to my questions, or connect me with someone who has the answers. Fast forward a few days later, when we have to call cox (5th time at this point) because the email address that was provided by the individual who didn't know what she was doing, was incorrect, so we couldn't send our much needed proof of address. My boyfriend speaks directly with a cox representative who upon hearing these circumstances stated that it was ridiculous that we were provided with poor service and that Homelife shouldn't be requesting proof of address to wave our fees. He also informed us that there were no Homelife representatives in the office and they would have to return our call. By the end of the day, we hadn't had our call return. But we had received an automated call about the bill we owe to you. So we contacted cox for at least the 6th time, where despite this entire situation, still would not wave our fees. So here we are again, sending cox our proof of address. read more

Not going there anymore, i need to get the service because it is the only service in oceanside! What a cheating! Give me promotion when I buy online and go to store saying that I am not eligible?! read more

Very rude and unprofessional. First, they canceled my account before they took the last payment, so my card got rejected. Then after I tried calling them and paying it online, I went into the store and tried paying with cash, they said I couldn't and told me I had to call and lift the restriction. So I called Cox's billing and the manager was very rude and was not helpful what so ever and told me I had to pay in cash in the store then hung up on me. Secondly, my friend recently had a technician come out to help her with her wifi, the technician told her all her personal devices were "stupid and weren't working" and called her a B**** and left her house. When she called to complain the lady on the phone laughed and hung up on her. read more

If you can go elsewhere for cable, I would! I have been a customer for the last 7 months and have yet to have a good experience. When we moved to SD from Norcal, we made an appointment more then 2 weeks in advance knowing that we would need internet right away due to my husband's new job. Some how the reservation was lost and we weren't notified until after waiting all day. The appointment was rescheduled and when my husband called to confirm the day before. They said we were good to go and that we would see them the next day... well, the next day no one showed up... so we called and asked what was going on, apparently the lady that confirmed the appointment deleted it. Then they told us that the next available appointment wasn't for 2 weeks. We told them that wouldn't work for us. So, the guy was like we have to block out a 6 hour window for installation . So that's why we didn't have anything available... they were supposed to be there around 1pm. We got a call around 1:30 pm that said that they couldn't provide the service that day because they need the 6 hour allotted time slot.... (ok, I'm don't install cable but I know if does NOT take that much time). So, anyway they said it was going to be 2 weeks and when my husband went in to talk to them about it. They gave my husband all the equipment for him to install himself... btw it took 30 minutes to install 3 Boxes and a router. Not to mention, the cable is spotty, internet barely ever had a secure connection without going in and out. A lot of the channels that you would expect to be a part of the package aren't and cost an arm and a leg extra. The DVR is awful and every single thing I have recorded skips and breaks up. After 6 months our main box has given up and we scheduled an appointment for today between 8am-10am. Guess what? It's 9:55 and they have yet to call with their 30 minute warning. When we called them they said the approx time will be 11:50. I have to pick my kids up at 12:30 and I've been sitting home all day waiting for them. After I got off the phone, I got a recorded confirmation call for 10am-12pm. So, they didn't even have the appointment scheduled... so, this is a really long way of saying, GO ELSEWHERE IF YOU CAN. Not to mention waaay over priced for barely getting any decent watchable channels, crappy spotty internet, a DVR that never works as it's suppose to, and also crappy customer services. Don't waste your time and your hard earned money!! read more

This is the closest cox store to my house and to be honest I'm happy to come into this location for anything I need. The staff is always friendly and knowledgeable. They will try to upsale you a little bit, but it's never overly pushy. I know it's just part of the job so no big deal. The only reason for the missing star is the lines can be a bit long at times and seem to move very slowly. Other then that the crew here is great. read more

This is for my visit on December 3rd. Ron helped me out and he was fantastic! I go in to pay my bill as usual and it's a bit higher than normal, turns out I was on a promotion for that first year. At first I was a little upset because I wasn't aware but he ended up getting me a great deal and now I have WiFi + more just for a little bit more a month. He was great, informative, and very friendly and welcoming which is more than I expect when I go in just to pay my bill. Thank you for your awesome customer service! read more

Single best internet service provider location i have ever been in. I have had to go into this store about 4 different times to turn internet on/off/switch locations and i have never been in the store longer than 3-5 min. They are exceptionally fast, professional, and nice. If you live within 25 min of this store, it is more worth your time to drive here instead of waiting on the phone. 10/10 read more

Horrible experience after canceling service and returning gear. Got sent from one person to another trying to resolve an issue only to end up having to pay for the gear I sent back to them. Wonderful customer service but this experience definitely has ruined any desire to ever get service with this company again. read more

Unqualified support and unfair billing. After I bought their service, it turned out that there is no internet connection. The support representative claimed that my modem (from their list of supported equipment) was not up to date and send me to the manufacturer. I spend three hours requiring the technician visit. Their technician came and it turned out that the cable was disconnected inside the COX cable box outside the building. The guy just reconnected the cable, but I was charged for the visit. This is not hones business. Not recommended. read more

This store was great. After an awful experience with Cox I decided to cancel my service. I was expecting to have to wait on line all day at the store but I was greeted as soon as I walked in and was able to drop off my gear with no hassle and no wait. As I left the store I thought to myself, This is the best customer service experience I've ever had with Cox! That's their problem. The only time they're worth a damn is when you're terminating your service. I truly hate Cox. They are awful. But the experience of terminating my service was quick and pleasant. For that they get five stars -- for this store only. But really, don't get Cox. You'll regret it. read more

Literally ALWAYS having the worst connection possible. It's slow when it "works" and cuts out every five minutes. If I had any other options I would choose anything else. ATT VERIZON ANYTHING. Absolutely hands down the worst internet provider EVER. Thanks a lot for never A) fixing anything ever B) Being able to reach easily. Ever time I call it takes like three days on the phone to reach someone to do NOTHING And email , hahaha good luck! Stay away from this "Company" the name says it ALL they suck COX. read more

If I could give a zero I would! It's not about this store in general but dang Cox is really trying to screw families over! The last few months we have NEVER gone over our 1000 GB data usage.. however the moment we get rid of the unlimited data some reason our data goes sky rocketing and we are going to get charged a shit ton but it's BS! Can't wait to cancel our plan! read more

Fix your app on iOS it's been down for days wtf gotta pay my bill guess you don't want money

They tried lying to me about a bundle price in an effort to try to sell me a tv package/internet deal. The sales associate(Jorge) kept trying to avoid answering my questions directly to try to confuse me, until he was finally forced to tell me the actual price. read more

Garbage just go with someone else I'm from Florida and i noticed service in the oceanside areas is terrible i mean The Cox dude basically came late installed only one out of two boxes i had to call them for someone to come back out because if i didn't know one would have reached out this is a terrible company a scam company pretty much and if u can help it get something else but Cox over charges because they know they're the only cable company around but Oceanside is a pretty terrible area when it comes to customer service read more

So not happy with the service always takes forever to get online and the cable cuts in and out, plus it's super expensive

Worst service ever....Starter price ( as advertised) 75 a month for the bundle. More like 115 a month, then after 3 month we received a bill of almost 150.00?? Rip off, we disconnected service and still got billed for the month that we had disconnected....Worst company EVER!! read more

I wanted to write a review for cox cable in general, but since I dialed a 760 number, and this is the only north county city listed, i'll go ahead and put my review under this. So I get a $50 bill for faxing something international. Since the fax never went through, we kept on faxing until it went through. Cox charged us per fax (the ones didn't go through at $2.75 each?) WHOA, I do not think that's fair at all. How do you charge someone for call/fax that doesn't go through? I was pretty upset, so I called and the BEST Cox can offer is some lame courtesy credit of $25.00, OR I can do some back rate deal where I will have to sign up for some long distance program, and if it's approved, then my charge is $0.07 per fax, not $2.75 per fax. However, I won't know if i'll get approved until 60 days later, and in the mean time, I'll have to pay $4.00 each month..... WTH? Am I in Vegas? After going back and forth with the lady for 20 min. I have decided to just take the COURTESY credit of $25.00, and pay the $25.00 myself. Trust me, I was/am pretty upset about this. My family have been with cox for 17 years, and this is how cox treats their "loyal" customers? I am very disappointed, Cox - you failed. You best believe I'll tell each one of my friends about the experience I had, and I am in the market for a new cable/phone company. read more

What the heck, worst place ever! I'm on a college plan supposedly how is a college student gonna pay $114 a fucken month? Is cox stupid or what? No way I'm paying $114 fucken bucks. For just INTERNET. That I rarely use!! I called and the guy said he would lower it $10 my ass he did that, it started off at $20 then jumped to 50 then 60 now 114 wtf. Only gonna rate 5 stars so people can view this COLLEGE PLAN MY FUCKEN ASS. read more

thumbs down to cox television. have been a customer for almost 30 years and all this time i have been able to pick a service i like now they are giving me channels i don't want and my cable bill is over 200.00 i am a 73 yr old widow living by myself on social security so thumbs down to them. very unhappy with them read more

Lured me away from my internet service provider with a promise of a $100 prepaid Visa card. They told me I had to wait a year to get the card so I waited and asked for it this year (July). Now they're denying the card based on my location and service. Their solicitation clearly states they will provide the card if I signed-up, which I did. Clearly this is a case of bait-and-switch, AKA Fraud. read more

I have had cox for 3 months now and not by choice but by lack of anything else in this area... They SUCK!!! My cable has been out for at least 4 weeks out of the 3 months because of their equipment failing... Then they want to charge me for the repairs??? It's an absolute joke! The worst part is that EVERY bill there has been an increase of $10 it's just climbing up every month!! I would never recommend cox to anyone and beware of hidden fees and crappy signal and service!! Cox sucks, and I am stuck with their bullshit for 24 months!! read more

and I'd also like to add that Cox tried to overcharge me on my final bill. I got it resolved after several attempts...and lack of return calls....and automated phone obstacles. What a headache! read more

Wow, I cannot begin to say how completely disappointed I am with this local branch of cox. I came from niceville, fl where they had cox available as well. Excellent channels, decent price (free installation) and great customer service. Then I move up here... The channel choices are alright, so far no complaints on the customer service (until tomorrow when I call about my bill). The price is COMPLETELY ridiculous! They had me on a $30 installation fee... Very well, I supposed there was a lot of wires to run around so I'll go with it. I had my router, television and modem already hooked up and ready for this guy to "install" my service. He comes in and hooks up my cable box and flips a switch on the outside of my house. That's it. Alright, I'll eat the $30...NO! $30 for the cable with a $60 Internet installation! So $90 later for the next three months I'll be paying $115 for the "starter price" so in reality I'll be getting 3 months of this starter price then it'll jump to roughly $150+. Needless to say I should have gone right to Direct TV. read more

Cox sucks , I got trapped into a two year contract only to find out that they are overpriced and their services are slow. I have the upgraded wifi which is supposedly to be very quick wherever you move. It is very slow. We transferred the service to another address and they put us into another two year contract so when we asked when we were done with our contract we still have another two years , they did this without informing us of anything. We have had the technician come out and they will bill us. They should fix the slow the issues without having to charge us for something we should be getting for being charged so much every month we are getting punished for being with cox. When speaking to representatives they don't try to solve anything they simply tell us to cancel but that we will be charged an early termination fee I am very disappointed.! read more

Would give no star if it were an option. This has to be the worst, scummiest cable company in the country. They charge for channels no other company would have the nerve to charge for. What a rip-off, going for a different option next month. read more

I am so tired of cox communications. I live on camp Pendleton military base so unfortunately they are our only option for Internet and therefor we have them for tv as well. I recently lost my job so didn't have any money in my account for my automatic payment, called to have it shut off, they had already charged so there went the only 30$ in my account. However they tried the payment TWO MORE TIMESAVER and caused my account to go 60$ in the negative with returned check fees. I am so livid. We also don't get the tv channels we were told we would get with the package we pay for. So that's a bonus. We pay for tv that we hardly get to enjoy. I Can't WAIT for my husband to get PCSed to a different state so we don't have to endure this service any longer. read more

Called them to organize services, they gave me a price and that does not match your bill. More money that what they said, plus extra charges for NO reason given. Cox: Surprise! Here is what we didn't tell you, more $$$$! VERY DISHONEST COMPANY! They lie to sell you staff. Can' trust them. Bad experience. Why these people have to make our life more difficult. Why is the county allowing dishonest companies like this? I am going to cancel the services. Can't stand liars & thieves, all in one. 1. Is this what San Diego county allows for all of us to have??? 2. What it this company paying to San Diego to be the only one service in certain areas? Shouldn't this be ILEGAL? 3. Why are we forced to do business with a terrible company? 4. If this is the land of freedom? WHERE IS THE FREEDOM TO HAVE WHAT WE WANT? and not to be forced to use only one company??? read more

I went into the Oceanside Cox Store yesterday 3/7/20, to ask questions about my bill and the gentleman who helped me, Gustavo, was very nice, Professional, and was able to reduce my bill. He asked if I had any other questions as I did not. I was in and out in less then 5 minutes. As I was in to ask questions and get answers, I am very big on customer service, as Gustavo is top notch!!! read more

I cannot say how much I cannot stand this company. They over charge and constantly add charges to my bill. Also the guy who came to hook up the cable scratched my very expensive furniture that the television resides on top of. He didn't give any care whatsoever that I was upset. They are now trying to get me to pay $2.99 a month per tv (2) for a digital tv antenna! It's outrageous! You can get 2 of these for a flat rate of $20 as seen on tv! It's a scam! I wish I could have AT&T however our wiring is bad. I need to look into another company that services Oceanside. I haven't found any and I feel like they have me by the cable wires. read more

My advise is just stay away. Theres nothing they do right billing customer service or equipment.

Unnecessary charges, assistance over the phone is horrible. Practically told me it was my problem.

It terrible I have to use cox. This is truly what we will all have to endure with health care. Eliminate any real computation and we all have terrible service. If I wasn't in a apartment I would change my provider. read more

I have had cox Internet for 8 months now. The past 5 weeks my internet has been randomly cutting out. The internet always seems to come on within an hour of me calling, only when I threaten to switch my service. read more

You guys suck cox I just cancelled you guys I love my channel 8 more I got a better deal at at&t thanks I'm saving 75 bucks a month now too

Rude customer service people, bad equipment, and super high prices for service. I wish there were some other company I could get phone/Internet/cable TV from, and I would be their customer so fast! When badgered about upgrading service, I told the CSR I couldn't afford it. His response was, "Why don't you retire and get Social Security and then you could afford it." Just what a customer who is no where close to retirement age wants to hear from a snotty 20-something year old. Way to go Cox! Perhaps Cox Communications should start spelling the name of the company correctly. That would be truth in advertising. It would also be nice if Cox stopped spending so much money on commercials telling the public how good their service is and actually provide good customer service. What a concept. read more

Big Business at its finest! Watch your bill and services often. They are filled with extra fees. All bundles aren't good bundles. If you have no choice then do what you have to but shop around. read more

This store is wildly understaffed. We were at the store on Sunday, when people who work for a living can come to do cable business. We were called for service, after a wait that would irritate folks at the DMV, by a woman who was nice but had no product knowledge and really bad customer skills (I've been in support -- she did almost *everything* wrong). She was retruning after a long time off work. It doesn't help that Cox's "packages" are so complicated that I, a person who works in a highly technical position for a large technology corporation, was mystified as to what was and was not available. We worked through the options after a painfully long period and found out that we would be paying ~$40 more than we paid for a similar package with Time Warner even on the "special" bundle. This was after my wife asked to use the restroom, and was told that there was not one available for customers. Then in the middle of the process the lady asked to be excused to use the restroom, which she used and didn't take my wife along with her (!!). If you're going to have waits up to an hour to talk to a representative, you need restrooms available to your customers. We were promised a date which I absolutely needed for a "professional" install. Later, via message on my phone, we were told that we couldn't get that install for another week -- and told to call back before 5 pm if I need to talk to them. I called back to the number I was given and sent to voicemail immediately. I left a message, and as 5 pm approached, I called back, panicked that I'd be stuck with an untenable install time, got the message again, but was faced with a full mailbox. I called back several times, finally able to get hold of them after 5 pm. I was promised a call back the next day after I got extremely angry (no profanity, just anger) with the way I'd been treated -- they didn't call me back as promised. I pestered them enough via messages, so they got our install done only a day late (inconvenient, but not absolutely catastrophic like a week alter would be). Oh yeah, we've already have had technical difficulties with tiling on some channels on our cable box. Additionally, we didn't receive HBO as we requested in our purgatorial wait at the Oceanside store. I was sent away from the store with no paperwork for me to check what was actually ordered -- I was so dazed and beat up from my ordeal that I forgot to ask for it when they didn't offer it to me. I've heard Time Warner appropriately panned by reviewers, but they're positively excellent compared to Cox. read more

Service sucks. Always going out and intranet speed is on and off. Cox security? Your cables out and so is your security. Not to mention ANYONE can simply cut your outside lines and steal your stuff anyway. read more

COX is very unprofessional especially DJ works with installing internet in the north county region very unprofessional made us reschedule our appointment twice stated that he gave us information which was never given to us before. This was our first time with cox and I won't ever recommend it to any one!! read more