Julian was great!! 5 Stars! He made my new phone purchase and swap super easy. He spent the extra time to make sure everything was dialed in. read more

I had the unfortunate experience of having an employee by the name of Cesar assist me. I came in and specifically asked if I could get a free phone or a discount WITH THE CURRENT PLAN I HAVE. Cesar asked me if I wanted to save $20 a month and said I was being overcharged. I asked if it changed my plan. Cesar replied that 'new savings plan' would be locked in for three years and then, it could change. I replied no, my plan is paid for me (my son in-law pays), so I can't make a decision to change the plan. Again, I asked if I'm eligible for a discount or free phone. Cesar rudely replied I already said no. Because he is an employee of few words, I know he did not share that. I shared he did not bring up the phone, just the savings plan. Cesar's response was, this conversation is over. No eye contact and dismissive. I kindly told Cesar, being kind to customers is important, and arguing is not. Then I left. I hate to see a young person ruin their chances, or lose opportunities, because they have a bad attitude. Hopefully, a manager sees this, and has to talk with this young man read more

If this is the one Next to the Rubio's on College Blvd then the only thing I can say is the rep was friendly. This is NOT a Verizon store. It is a "Victra" that is a reseller. That's not an issue if they did not try to rip you off. Here's what they did: Added Assurion insurance with zero mention or approval from me the customer. Charged for an activation fee. Resellers are NOT allowed to do that. Verizon direct ADDS that to your bill and it is not the business of the reseller. They got the $1,000 phone promo completely wrong and instead put in some 37 credit per month for the perfectly good Samsung I did turn in. So 4 things wrong. That lead to 4 phone calls with Verizon direct to straighten out these incorrect iterations of the bill. WARNING: Go to a corporate Verizon store only. Or risk being taken advantage of for their profit. read more

NO CUSTOMER SERVICE AT ALL! I waited 15 minutes for help - manager came and told me to go to his employee who was on the phone. When I approached him, he walked away to another room still on the phone and never returned. The Manager (Johnny) asked if I was being helped and when I told him that I was being ignored, he copped an attitude and said "I can refuse you service - in fact I AM refusing you service" in other words "Get Out". I asked if there was another store close by in Oceanside and he told me to go to Carlsbad. Didn't mention the one on Oceanside Blvd. where I received great service. Where I received excellent service. I suggest that you re-staff this Mission store. I've also posted my comments on YELP. Further, I wrote this review on Verizon's official site and they sent back a canned insincere "apology" and called me Ashlie. "We're glad the Oceanside Boulevard team was able to help you out, but we're sorry you did not have a good experience with us, Ashlie. You should expect nothing less than pleasant and exceptional service from us, and it seems like we missed the mark. Your feedback is appreciated as we are always looking to improve. We hope you'll give us a chance to turn things around on your next visit. " When I replied to this, it came back as a bogus email. It goes to show that the bad customer service starts at the top. read more

I have been here twice with a scheduled appointment. Never again, the absolute worst service, as an appointment means nothing. Save yourself time and frustration... go anywhere but this place. read more

Problem was fixed but customer service was crap. Athena was not friendly, not talkative, didn't engage in conversation, and while we were waiting for confirmation to confirm that I was indeed the one who was on the account, she was texting on her personal phone for literally 3 minutes without saying anything . I was only in for a SIM card issue but if I was shopping for a new phone provider it definitely would not have been with Verizon with that type of salesperson. Also store was not busy just me and another lady being helped by someone who was way more friendly read more

i was on at&t for years i want to try new company and when i contact the store, they give me a store bunisse manager eddie he made an appointment and even came to my store and give him my old bill and toll him i want the same lines and same payment plan he toll me he will do that and give all this good deals to tranfers all my lines and business. even when to store and spend 2 hours with him. well finally we tranfer everything to verizon and return my 2 iphones and one table .. they suppost it start getting all credits on the 2 months but is being over 6 months and no credits .. i call eddie several time and never return my calls i call the store and the owner never there i left a message try to reach anybody but not help.. i try to call costumer service and because victra is no a direct store of verizon is a retail store that only allows to selll verizon lines. they toll me i need to contact the owner but i when several time to get the owner or some can help even send him an email and never repond is the worse coustumer service i ever had. so becarful ..i hope the owner see this. read more

Great customer service. To be honest I was a little worried coming in because I've been to other Verizons to troubleshoot and they told me to call customer service. My iPad Pro's data plan stopped working for some reason and I needed the issue resolved. As soon as I entered Dylan greeted me and helped me out. No hesitation or pushback. Very willing and communicative with my case. Resolved the issue in less than 5 minutes! It's people like Dylan that go the extra mile to help somone out no matter how minor it is. Thank you Dylan read more

My issue: no staff One person working - I was 3rd in line but he spent an HOUR with first person - so line got longer and longer - it was ridiculous If you can't have 2 staff then don't open - I mean what happens at lunch breaks? In the time spent here I could've driven 20 miles south to another store and back - to his too WAY too much time Ps- I just had to drop off my phone !!! Don't go here - go to a place with a few people working read more

A different Verizon store I added a line at gave me a phone that did not work. I eventually made my way to this location and Athena, swapped my phone out and made everything better. Ill only be going to this location in the future. Thanks Athena! read more

Terrible...I didnt get a print out of my receipt for payment of my bill which doesn't seem like a big deal, and it shouldn't be a big deal, however, the way I was treated about it in the end was uncalled for. From the side of the building this looks like an actual legit Verizon store but its terrible. I came back in for a receipt that I was never given. The guy tried to lie and said that I turned down the receipt when I did not, I turned down a contract for a personal mobile device. I just thought I could come back to get the forgotten receipt as I cant and have never been able to log in to my own account to see my bill & to be honest I'm just sick of paying Verizon wireless blindly and being charged additional money for them to pay by phone without them even attempting to fix my account. The situation is so bad I have never received an email from Verizon when I initially signed up because something is seriously wrong with the account and it may be a problem for IT that failed to remedy the situation at Verizon corporate. My review isn't based on Corporate issues but solely the attitude of the guy who helped me who seemed nice at first, UNTIL I came back in for a receipt. On my way out of the store he had to be a "smart guy" I could have been rude back but who wants to be low vibrating at the start of 2023? Why would I not want my receipt after I paid? Btw, the guy helping me hung up on the Verizon representative when I initially came in. How do you hang up on corporate who is assisting you to assist me?...He then blamed her but turns out its really him ( I won't name drop, however he is the guy from Tennessee with a country "twang" or dialect). He ended up being really rude, as I was walking out. I think I dogged a bullet with signing up for any further services, and will be completely cancelling my home internet service. If its not a corporate store, avoid these types of stores at all costs as Corporate cannot check their attitudes. All of that attitude for a dammnn receipt lol. Good luck in life sir, and blessings to you read more

You always hear the horror stories, when visiting a Verizon Store......My story is different. I arrived just before the store opened and already was #3 in line. When Andrew opened the door, he let us all know he was the only one there. Not only is Andrew is a great multi tusker , he was easy to deal with and kind. Andrew managed to get us all helped and one our way in a timely manner. read more

When walking in no one greets you they keep their heads down then 45 min of waiting they say thank u for your patience im sorry but this place is horrible read more

Do yourself a favor and avoid this Spectrum authorized reseller. I have spent 10 hours with the Verizon company store trying to untangle the mess of my online phone & accessory purchase that I picked up at this store. They are NOT the same as Verizon and do not have an adequate understanding of the processes to even fill orders. It was a disaster!!! read more

This store is horrible, the manager and associates have the worst attitude towards customers. They make fun of you and never help you out with any issues that you have. They have hung up the phone on me multiple times and they say its not their problem. What type of customer service is this. NEVER go to this store, they will scam you! read more

Wasted my time... I call ahead to make sure the phone I want is available they say yes so I drive 30 minutes. I get there oh sorry actually right now you have to buy $125 of useless accessories we make commission on for us to give you this iPhone. Ok fine. Oh sorry you can't buy the phone out right you have to do a payment plan.... if you can't afford a phone outright don't buy it I don't need a credit card for a phone. Wouldn't let me buy the phone. Waste of time. Called Verizon to report the store unethical. read more

Terrible experience at this specific location. I am normally not one to ever give a 1 star, because I work in customer service and understand that things happen. However, my experience calls for the one star. Came in on a Sunday morning to trade in my phone and to do an upgrade. John the sales associate was nice and willing to do whatever it took. John had great customer service. Maybe a half hour later the store manager Michael walked in, just his presence gave a bad vibe. His employee's acknowledged that he came in and he just nodded his head. Then he sat at a computer and watched the football game on his phone. The game was loud and John kindly walked over and had to turn it down. After asking him a few questions because he is the manager and is the one who makes decisions, he tried to walk away and say "I am not in this conversation". He has horrible customer service skills and was extremely rude. Really disappointed that being a long time customer with Verizon that I was treated this way. I could not emphasize it more, go to a different store! read more

This is the BEST Verizon by far, actually the BEST phone provider as well!! The employees are so helpful, including the manager. I have had the pleasure of the manager, Andrew, helping me both times I've needed help. I have NEVER been to an establishment where I've dealt with someone so professional, patient, and KNOWLEDGEABLE!!! I was so impressed with the ability of EVERYONE at this store I'll never switch stores!! The prices were amazing, and I would highly recommend coming here!!!! read more

This place is horrible. The manager was absolutely rude and unhelpful. She doesn't deserve your business. After 2 unpleasant encounters with her, I went down the road to another Verizon store (off of Plaza Dr -near the Hobby Lobby & Starbucks) and found out the rude manager has quite the reputation in her Victra-Verizon community. So, if you need Verizon help, skip this place and go to see the associates at the Plaza Dr/College Dr Verizon store. read more

Overall after a few visits and straightening things out, I've had good customer service and the store manager and district manager made everything right. They offer great deals but make sure to be skeptical and discreet about what contracts you sign up for. The younger workers are wanting to push sales and not the most direct in what you're signing up for so make sure before you leave they tell you your monthly bill and everything you're signing up for. If things don't work take it up the chain and Andrew and the district manager will take care of you! read more

Service is incredibly slow. I have been waiting over an hour and have not been helped yet. They would not even let us know when they would be able to help us. There were three workers that obviously could not multitask and kept us waiting. read more

On Feb 1/22 my parents came in with the intention of purchasing new phones. Juan P went above and beyond to help them, as they are Spanish speakers and he is bilingual as well. He took the time and was patient with them with any questions they had. My parents are very satisfied with how well he was able to help them and how thorough he was explaining everything to them. read more

Had a problem with my phone. Spoke breifly with customer service on the phone and was getting frustrated with the tech coach app guy on the other end. I went into this location explained to the lady i was having issues with my phone and the tech guy and asked help for a solution or help me get a replacement phone. She was very confused from the beginning and just said we do not do anything like that here and have to call customer service again. I am a very face to fave person when it comes to business or problems. The fact she didn't want to help me from the moment i walked in is not good business. Really wish she would of asked for my number look up my information and actually help troubleshoot with me instead of just not caring. Really liked this location when i first bought my iphone. Was excellent customer service at that time. read more

I've tried a few other authorized retailers but I invariably end up back here. The store is well staffed and keeps in stock the devices I need/shop for. Came in on 8/29/17 with a bit of a complicated order and Dakota was exceptional. She took her time to explain the options and understand the process for completing our order. This sort of above and beyond service is what sets retailers apart and why we will continue to shop here. read more

Honestly I wouldn't have thought this was a Verizon if there wasn't a big check mark V on the wall. Employees don't wear any uniform so it's like picking a needle in a haystack. However the man was backed up and still had the time to greet me when I walked in and with 3 people in front of me he got me out of there with a new phone ordered in 20-30 minutes. Very good service. read more

Got a new phone today thanks to the great customer service I received from Andrew the manager here. He was a great help in making sure I got all I needed without breaking the bank. Thanks Andrew. I will be back. read more

Thanks to the rude and horrible customer service of this location, I am switching cellular carriers. As of November 25th, I would extremely advise anyone to avoid this location at all costs. The workers here are rude and have zero customer service experience. I've been to this location three times now as I've been trying to lower my bill or figure out my options if I decided to go with another carrier. Each time, the workers (who were name wearing name tags) were reluctant to offer any way to lower my bill and kept having to ask their coworkers for advice on what they should say to us. We left feeling like nothing was accomplished except them pushing us to buy a new phone to 'fix' our plan so it could be lower. Their rude and seemingly incompetent help pushed us to look into different carriers. When we went in today to get advice on switching carriers or at least have them attempt to keep us with Verizon, Samantha(worker) took a moment to speak with us while training a new worker was extremely short with us when Samantha found out we were looking into switching. Samantha effectively refused service to us. read more

I have come to this store several times and have always had wonderful service... which is why I gave it 2 stars... Until today.... I was sold a package when I bought my phone, they said I could get as many screen protectors as I needed, and today I needed one. As I walked into the store, I was greeted with a scowl from a woman who was clearly not concerned with helping a customer. She was curt, rude and short with me. Snapping at me like I was a child. She said they could not replace my protector without the broken one. I politely explained that I had sent the old phone to insurance for a new one because the broken screen was causing the phone to malfunction. She said, "we won't give you another one without the broken one," mind you I paid $80 for this "service" and a new protector is seriously like $10. If she hadn't been such a rude condescending b*tch, I actually would've just bought another one and thought nothing of it, and continued on my way. However, now I will not return to that store ever again, nor will I ever purchase any products from them again. I would advise the manager to get rid of her, before she messes up any more of your sales. I'm a super easy going person so if she can make me this upset I can't imagine how miserable she has made other people. Thankfully, I will be fine, I just ordered a new one from Amazon because they actually appreciate their customers, and this mistake has just become a good opportunity for me to learn to never go to this store again. People like this is the reason why retail is dying. *Update* 9/13/18 the manager of the store Michael contacted me and was just the most kind, thoughtful and considerate person. He assured me I can get a new screen cover when I need it and profusely apologized for the behavior of his staff. I will return to the store again and I appreciate him taking the time to fix the situation. read more

I came in on a Sunday to see what my options were in getting a new phone. My iPhone 8 was acting up. Kevin helped me out and answered any questions I had about comparing phones and costs. I ended up upgrading and ordering my new phone. He called me when my phone came in. He even updated me when it would arrive so I could come in as soon as they received it. I was running late to our time we scheduled. He was very understanding and told me to take my time! Very polite. I got there and he took great care of me! I was probably there for about an hour to get everything set up. That's pretty damn good, if I might add. He is very conversational and easy to talk to! It made the hour long set up more enjoyable and went by quickly. He was fantastic and had great customer service! Thanks Kevin! read more

Andrew, purportedly the manager for the area, was my contact while seeking a new cell phone around 10:30AM Monday, 13 Dec. 21. He was very professional, courteous, and extremely helpful in addressing my situation. And his store did not have the item in stock so he called a nearby Verizon, and had it lined up for purchase when I got there. Jonathon and Shaq from the Vista Verizon store will get their own positive review on their Yelp page. read more

Awesome service by Shannon last week in helping us choose a new phone. Very informative and not a hard pushing sell. She was amazing!!! And I love my phone! read more

I've been calling for months trying to get an answer about a promotion we were promised back in April and have yet to get a clear response from both the manager and the sales person who helped us with our purchase. We've been given the run around any time we can actually get through to talk to someone as well as when we've gone in person. I'm new to verizon and super disappointed read more

Came in to pay for my account, when Gustavo helped me out. I paid for my account and Gustavo was great he was able to help save me money on my account. He was super friendly and nice. This man needs a promotion and a raise. read more

Why? Why? Why? Why do I deal with these incompetent dumb people. Lazy. Honestly. What has happened with customer service?? Trust me people, you won't find it at Verizon with Bibi. First of all, Bibi said, "I'd have to look through all of these invoices to find if you have screen protector protection". Look lady, I've had my screen protector switched out a million times!! And if you have look through " every invoice" then DO IT!!! It's your job!!! Thanks for the shitty customer service. Maybe someone someday won't help you- tell me how you like it!! By the way, Verizon Go Wireless- you suck! I can't wait for my contract to end with you complete idiots! Bibi- can you even spell I-D-I-O-T???? read more

I have been a Verizon customer for years and it's always been hit or miss. I went into other Verizon stores and was NEVER told that I had an extended warranty on my Samsung Galaxy S9+ that had issues almost immediately after I purchased it a year ago. Well, that all changed when I went into this store and met Andrew, the store manager. He informed me of my extended warranty and took care of EVERYTHING...even a few days later when Verizon sent me the WRONG replacement phone, he immediately had it taken care of. Andrew is by far the most professional, courteous, and knowledgeable employee I've ever dealt with at ANY Verizon store or department. He is the ONLY reason that we will continue to be a Verizon customer. So, I hope Verizon takes notice and appreciates the job he does and Andrew it was an absolute privilege doing business with you!! Thank you! read more

Walked in with small potatoes matter and was immediately greeted by BOTH associates in the store. I knew I did the right thing by coming here. You see, I left a different Verizon store minutes earlier disappointed. EJ made me feel like an important and appreciated customer. Absolutely resolved my matter and even unsold me an item a tiny bit because he made me feel like an appreciated customer. This is the only Verizon store I will go to from now on and will tell my family and friends as well. read more

DO NOT GO HERE. GO TO A REAL VERIZON STORE They charge an $80 set up fee which they do not disclose (Verizon corporate stores do not do this). Additionally, the sales associate, John. Walked around the store and put extra chargers in our bag and screen protectors on our phones. He said it was all free with the discounts he was using. Luckily, I went back and checked the receipt after I got home - he charged us for everything as well as signed us up for $80 screen protector plans (life time guarantee). Absolutely corrupt business practices so he could get paid on selling every item for commission. Don't go here. It is more expensive and they cheat. If you go here, check your receipt and know you're paying an extra $80 just by walking in the door to have them get you a phone.... read more

Giustav was extremely, knowledgeable and honest. He helped me understand the plan and what the benefits to adding unlimited data were. He was up front about the proration and activation fee. He is an awesome communicator. Kudos! read more

I just upgraded my phone in this store. The kid that helped me was awesome. Period. What I don't like is this "GoADVANTAGE - PREMIUM" on my bill for $79.99. I called Verizon corporate and they said they have never heard of this before. I'll be returning this phone tomorrow and getting my money back. GO TO A REAL VERIZON STORE!! read more

Service here was amazing! I came in for a screen protector, and was told benefits I had that I was not taking advantage of. I got a tablet for only a few dollars more a month because of a military discount, so I accepted the offer. The person helping me, Michael, also threw in a free screen protector for my wife, 2 free chargers, and a free stylist! Amazing! read more