Absolutely amazing experience with CPR Escondido, Sally was the best !! Truly helped me get my…read morephone fixed just in time for my trip. THANK YOU !

2.5 stars. I give this place mixed reviews. The Good:…read moreI went there several years ago after visiting 2 other repair shops that quoted me $100+ to fix a cracked phone screen. When I brought it here to CPR, they showed me that it was actually the screen protector and not the actual screen. They quoted me $25 for a new phone protector and offered to put it on for me right there. I was so grateful! When I asked if the other places would know that they said, "Of course, they were trying to take advantage of you!" I had been loyal ever since. The Bad: Fast forward to now (about 10 years later),... I hate to say it but I believe greed has gotten the best of them. I went there a few months ago to repair my iPad screen. It was $260! I went twice last week asking for a quote to submit to insurance both times they took down my information (on a "sticky note") and told me the owner would email or text me a quote within a day or two. I just had a feeling those sticky notes go directly in the trash. Here it is a week (& several follow ups) later and no one has contacted me or knows anything about my previous request(s). My advice,.. pretend you are interested in getting the repair asap, otherwise, I'm quite sure they just throw it in the trash.

Customer Service is always OUTSTANDING!!!! I had a issue with my text messages this morning after…read morereceiving one from my daughter. Instead of getting a headache with ATT or Apple. I said to myself go to the Escondido phone store, have them check it out. Of course, with the quickness, the service rep, identified the issue turned out somehow I had set my daughter up as a favorite, LOL

This place has fixed my phone so many times, they have good prices & always take care of my problem…read morequickly. They are nice & easy to work with. Frankie is upfront about everything before doing the work so you can decide before getting it done. I recommend this place for quick same day service! Customer service is perfectly kind every-time I have come here!

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

I came by to get my screen protector replaced in the evening. The customer service was excellent!…read moreThey were able to get me in and out very quickly. There was plenty of parking. They are organized and the location is clean.

Gio is the Man! Mad props to him and his krew! Walked in the store and he switched me from a Sprint…read morecustomer to T-mobile customer. upgraded me to the unlimited plan and explained the benifits of it. I bought the iPhone 8 with the new red color. & the iPhone case. I was upset earlier that same day ... Due to the Sprint so called corporate store...off of valley parkway next to the movie theatre. We're very rude and ghetto... I'm surprised they have jobs still... do not recommend anyone to come to the sprint corporate store in Escondido... is a joke.

Instead of allowing customers inside the store we were all outside because the representative said…read morethey did not have a/c inside. It was a little frustrating waiting outside in a line for support. But I was hopeful it would be a quick visit because I was simply transferring my line from AT&T back to T-Mobile and already had all the information they needed. When I finally arrived inside I was told I could not be helped because I left T Mobile a month ago and would have to wait 90 Days to return ! ( I left to join AT&T but wanted to return for better service) It was disappointing waiting outside for almost an hour just to be told I couldn't be helped.

Switched to AT&T less than 7 months ago. Using this store, did it because if bundle with my…read moreinternet. It was two tech 8 months ago, with long line. Today, I walked in with one tech in the store and 5 in line. Hearing people's reason of visit . Phone doesn't work, unlocking the old phone as they switched out of att. I canceled them and paid the over $1300 fee as the experiencing from store, customer service is unbearable. We were promised to get credit on unintentional charges when we caught it on time, but charges kept showing up on our bill. The amount of back and port just to resolve one thing is very unpleasant.

DO NOT go to this store. They will as features to your account without your permission or…read moreknowledge!!!! I went 3 years ago and thought I would give them a second change. NOPE. Same shit.

I was greeted by a guy that seemed either drunk or high. I was super uncomfortable. The manager it…read moreseemed or some other guy walked in, also just low consciousness idiot. He asked me questions and then wouldn't let me answer. I would have just walked out but I really need a new phone so I dealt with it but that was gross. I'm never going back there again. I've worked with a few other guys who were nice and helpful, but these two today were over the top too much for me.

Ordered new service for two lines. Paid extra for sim cards to be delivered overnight. It seems…read moreT-Mobile does not know what that means. At misinterpret last night they told me that they meant 2 or 3 days. And maybe I would get them by Monday. Now I have to drive 35 minutes to a store to get my phones activated before my old plan expires at midnight tonight. Piss poor service. Don't trust the online bullshit.

Went there yesterday to get an upgrade so I will have service while traveling to Montana. Maxamelia…read moreand Rachel were professional and helpful. They knew what I needed and took care of me . I definitely recommend this particular location. Also it was a nice change dealing with two women vs. the usual men at cell phone stores. No pressure etc

Rachel at this store is very helpful. She helped my Mom get her phone set up and working. Thanks…read morefor your help!

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Dear Verizon Customer Service,…read more I am writing to share my disappointment with a recent experience. Verizon used to provide what I considered some of the best customer service--representatives were friendly, knowledgeable, efficient, and focused on resolving the issue. Unfortunately, my recent experience was very different. In my opinion, the level of service has gone from 100% to 3%. I recently needed a replacement phone. The first representative I spoke with was kind, although she spoke incessantly and repeatedly tried to discuss upgrades. I explained at least four times that I am not the person who makes decisions regarding upgrades or changes to our account. I also told her several times that I needed to get off the phone because my phone was overheating and the battery was dying--which was the reason I needed a replacement in the first place. She told me that, because I had been so nice, she would waive both the $49 replacement fee and the $14 delivery fee. She also told me the replacement phone would arrive on Monday. Later, I realized I had forgotten to ask about the size of the replacement phone, so I called back. Unfortunately, my experience with the second representative was even more frustrating. He was very intense and would not allow me to end the call, despite my repeatedly explaining that I do not make decisions regarding our account. I eventually told him I had to go and hung up. He then called me several times and left multiple messages, including one that simply said, "Wow." I found this behavior inappropriate and uncomfortable. The delivery experience was also frustrating. I had arranged for my daughter to be at my home to sign for the phone based on the delivery date I was originally given. Verizon then changed the delivery date, so I sent her home. The date was changed again, and FedEx attempted delivery in the meantime. This created unnecessary confusion and inconvenience. To add to my frustration, I am now being charged the $49 replacement fee, despite being specifically told by the first representative that it would be waived. We have been Verizon customers for approximately 15 years, and it is disappointing to feel that customer service has become so focused on sales and upgrades rather than listening to and helping the customer. Pushy sales tactics are irritating, especially when a customer has clearly stated multiple times that they are not authorized to make those decisions. Verizon can do better. We have remained loyal customers for many years, but experiences like this have caused us to seriously consider whether it is time to take our business to another company. I would appreciate someone reviewing this situation, including the promised waiver of the replacement and delivery fees, as well as the repeated and unwanted calls from the second representative. Sincerely, Valerie Wood Valndylan@gmail Thus is intended for Verizon Corporate unfortunately there is no email for Verizon

The manager, Ray, is extremely helpful and I noticed the other employees come to him frequently…read morewith questions and for advice. Very friendly store, and employee seem very knowlegeable.

Scumbag store. Salespeople lie. We asked for their best plan given x y z…read more She tells us a plan. Behind her is a poster with a LOWER plan. Well, what about that one we ask? She says, oh you could do that. Bye Att For good Finally