Everything! I can't say enough good things about this shop! I've been coming here for years and…read moreevery single time, the service has been absolutely top-notch. The team is always so helpful, honest, and trustworthy -- qualities that are hard to find these days. Whether it's a cracked screen, battery issue, or just a question about my phone, they always take the time to explain what's going on and give me the best options without trying to upsell or pressure me. Their prices are fair, the turnaround time is super quick, and the quality of the repairs has always been excellent. It's such a relief to know I have a place I can rely on for something as important as my phone. I recommend them to all my friends and family, and I honestly wouldn't go anywhere else. If you're looking for a repair shop you can trust, this is the place!

Customer service needs improvement, kindness to others goes a long way…read more It's odd to be immediately condescending. Like I'm here for help I'm not the expert that's why I'm here.

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

I came by to get my screen protector replaced in the evening. The customer service was excellent!…read moreThey were able to get me in and out very quickly. There was plenty of parking. They are organized and the location is clean.

We went to replace our screen protectors and were helped by Rachel who gave us amazing customer…read moreservice she was really nice and attentive!

Instead of allowing customers inside the store we were all outside because the representative said…read morethey did not have a/c inside. It was a little frustrating waiting outside in a line for support. But I was hopeful it would be a quick visit because I was simply transferring my line from AT&T back to T-Mobile and already had all the information they needed. When I finally arrived inside I was told I could not be helped because I left T Mobile a month ago and would have to wait 90 Days to return ! ( I left to join AT&T but wanted to return for better service) It was disappointing waiting outside for almost an hour just to be told I couldn't be helped.

DO NOT go to this store. They will as features to your account without your permission or…read moreknowledge!!!! I went 3 years ago and thought I would give them a second change. NOPE. Same shit.

The guy there clearly is just trying to sell but he's doing a terrible job at it, cause he lost 2…read morecell phone upgrades and an iPad purchase for the ignorance and lack of knowledge

I was greeted by a guy that seemed either drunk or high. I was super uncomfortable. The manager it…read moreseemed or some other guy walked in, also just low consciousness idiot. He asked me questions and then wouldn't let me answer. I would have just walked out but I really need a new phone so I dealt with it but that was gross. I'm never going back there again. I've worked with a few other guys who were nice and helpful, but these two today were over the top too much for me.

Ordered new service for two lines. Paid extra for sim cards to be delivered overnight. It seems…read moreT-Mobile does not know what that means. At misinterpret last night they told me that they meant 2 or 3 days. And maybe I would get them by Monday. Now I have to drive 35 minutes to a store to get my phones activated before my old plan expires at midnight tonight. Piss poor service. Don't trust the online bullshit.

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

The worst company!!!!!!! my wife has been in Verizon store on the phone with the business…read moredepartment and they keep switching back-and-forth and after we upgraded our phones, they tell us two months later that we're being charged for the phones because the phones were never turned in we turned them in in the Verizon office they got cameras they can review them. Sounds like they got a bunch of thieves in there. They take the turn in phones and sell them prove to me otherwise and I might take this down... update-6-6-26-- this company just charge me another almost $500 so I'm gonna have to dispute every charge. They charge me like over $1000 in the past couple days when we went in there they charge us 700. and we didn't owe them a dime!!! we didn't even bill due!!!

If I could give zero stars I would…read more Came in to add 1 line. we wanted 1 ipad, they tried a new device and it was working, it was lagging. So they replaced it, simple right? WRONG! They added a second line without telling us. Called customer service and they told us to go to the store. Went to the store and they credited the account activation fees but never cancelled the second line. Now we have the run around for a 4th time to get this situated..... I'm beyond upset. We have a 400 dollar bill that we have to fork over because of incompetence and slimy deals. Don't go to this store!!!!!!! I have to go back and see if I can get this fixed... which is b.s.

Horrible Experience with AT&T - Never Again! After 17 years…read moreas a loyal AT&T customer, I'm done. This has been the most frustrating and disappointing experience imaginable. I upgraded four phones as a surprise for my kids, only for AT&T to ruin it by sending each phone a "How do you like your new device?" text before I had given them their gifts. To make things worse, two of the phones arrived with the wrong storage amount. Returning those phones was an ordeal--it took forever for them to acknowledge receipt, and I couldn't even get replacements until they did. Fast forward to today: I was told the phones were received, so I drove to the store to get the replacements, only to be told they couldn't confirm receipt after all. Instead, they claimed the installments had already started, leaving me stuck. The employees were shockingly unhelpful - Naza, Juan and especially Isabela, who was outright rude. After waiting over 45 minutes on the phone with customer service (in the store!), I needed help asking the right questions, but Naza, who was assisting me, had disappeared. When I knocked on the employee door to get assistance, Isabela came out, scolded me for knocking, and told me Naza was on lunch and had done everything he could. She was dismissive and rude, leaving me to figure it out on my own. This is unacceptable customer service. AT&T clearly doesn't value its long-term customers, and this location in particular is a nightmare to deal with. I can't wait to switch to a provider that actually cares about its customers. Avoid this store and AT&T in general if you want to save yourself the headache of dealing with a store not even worthy of 1 star!