Everything! I can't say enough good things about this shop! I've been coming here for years and…read moreevery single time, the service has been absolutely top-notch. The team is always so helpful, honest, and trustworthy -- qualities that are hard to find these days. Whether it's a cracked screen, battery issue, or just a question about my phone, they always take the time to explain what's going on and give me the best options without trying to upsell or pressure me. Their prices are fair, the turnaround time is super quick, and the quality of the repairs has always been excellent. It's such a relief to know I have a place I can rely on for something as important as my phone. I recommend them to all my friends and family, and I honestly wouldn't go anywhere else. If you're looking for a repair shop you can trust, this is the place!

Fixed my phone very fast! Gave me a great deal on the screen and a new screen saver! Definitely…read morerecommended Escondido phone repair!

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

From the owner: Same Day iPhone Screen Repairs WE Also Fix IPadsread more

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

Signed up for home internet online, drove down to the store to pick up my device after I received…read morethe email that it was ready. Gave them my id (passport), which the email clearly said was accepted. They told me their scanners don't work on the passport and I'd have to come back with a different id. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they've been complaining to corporate for 2 years and they won't fix it. Total waste of time and fuel.

We went to replace our screen protectors and were helped by Rachel who gave us amazing customer…read moreservice she was really nice and attentive!

We went because we wanted to trade in 3 phones ans the lady was like, I can give $500 for the trade…read morein and I told her that we were told that we were goinf to give us $829 and she was, well then go where they told you that. So we went to the one at the mall and Neil help us there. I will never go back to this tmobile

DO NOT go to this store. They will as features to your account without your permission or…read moreknowledge!!!! I went 3 years ago and thought I would give them a second change. NOPE. Same shit.

The guy there clearly is just trying to sell but he's doing a terrible job at it, cause he lost 2…read morecell phone upgrades and an iPad purchase for the ignorance and lack of knowledge

I was greeted by a guy that seemed either drunk or high. I was super uncomfortable. The manager it…read moreseemed or some other guy walked in, also just low consciousness idiot. He asked me questions and then wouldn't let me answer. I would have just walked out but I really need a new phone so I dealt with it but that was gross. I'm never going back there again. I've worked with a few other guys who were nice and helpful, but these two today were over the top too much for me.

Ordered new service for two lines. Paid extra for sim cards to be delivered overnight. It seems…read moreT-Mobile does not know what that means. At misinterpret last night they told me that they meant 2 or 3 days. And maybe I would get them by Monday. Now I have to drive 35 minutes to a store to get my phones activated before my old plan expires at midnight tonight. Piss poor service. Don't trust the online bullshit.

Our experience with Evelyn was superb. She was extremely knowledgeable, personable and…read moreprofessional. She knew her products and helped my son choose a new phone. Probably the best service by an associate Ive had at Verizon. Glad she's at the San Marcos location! Would've given 5 stars but we had a 45 min wait. It was the day after Christmas and it was busier than normal and not a lot of staff.

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

If I could give zero stars I would…read more Came in to add 1 line. we wanted 1 ipad, they tried a new device and it was working, it was lagging. So they replaced it, simple right? WRONG! They added a second line without telling us. Called customer service and they told us to go to the store. Went to the store and they credited the account activation fees but never cancelled the second line. Now we have the run around for a 4th time to get this situated..... I'm beyond upset. We have a 400 dollar bill that we have to fork over because of incompetence and slimy deals. Don't go to this store!!!!!!! I have to go back and see if I can get this fixed... which is b.s.

The people there are very nice, but ATT's "Teacher Discount" is a dead-end gimmick. I teach…read morefull-time at an accredited university and I have plenty of proof. My discount was revoked two weeks after I started service because I did not respond to an email I never received. Their website sends me in circles when I try to address this. Don't waste your time with this.