Absolutely amazing experience with CPR Escondido, Sally was the best !! Truly helped me get my…read morephone fixed just in time for my trip. THANK YOU !

2.5 stars. I give this place mixed reviews. The Good:…read moreI went there several years ago after visiting 2 other repair shops that quoted me $100+ to fix a cracked phone screen. When I brought it here to CPR, they showed me that it was actually the screen protector and not the actual screen. They quoted me $25 for a new phone protector and offered to put it on for me right there. I was so grateful! When I asked if the other places would know that they said, "Of course, they were trying to take advantage of you!" I had been loyal ever since. The Bad: Fast forward to now (about 10 years later),... I hate to say it but I believe greed has gotten the best of them. I went there a few months ago to repair my iPad screen. It was $260! I went twice last week asking for a quote to submit to insurance both times they took down my information (on a "sticky note") and told me the owner would email or text me a quote within a day or two. I just had a feeling those sticky notes go directly in the trash. Here it is a week (& several follow ups) later and no one has contacted me or knows anything about my previous request(s). My advice,.. pretend you are interested in getting the repair asap, otherwise, I'm quite sure they just throw it in the trash.

Everything! I can't say enough good things about this shop! I've been coming here for years and…read moreevery single time, the service has been absolutely top-notch. The team is always so helpful, honest, and trustworthy -- qualities that are hard to find these days. Whether it's a cracked screen, battery issue, or just a question about my phone, they always take the time to explain what's going on and give me the best options without trying to upsell or pressure me. Their prices are fair, the turnaround time is super quick, and the quality of the repairs has always been excellent. It's such a relief to know I have a place I can rely on for something as important as my phone. I recommend them to all my friends and family, and I honestly wouldn't go anywhere else. If you're looking for a repair shop you can trust, this is the place!

Sold me a phone with dark screen protector to hide all the hidden deep scratches all around the…read morefront screen ! Not to mention I was quoted $700 for the phone and when I arrived several hidden fees were added to ended up totaling $100 extra. Very disappointing in the team member for even pulling that sick move of covering the front screen with a privacy protector to avoid getting caught. Extremely frustrated and very unprofessional. Will definitely not be coming here ever again ‼ SAVE YOUR MONEY AND GO SOMEWHERE ELSE ‼‼

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

I came by to get my screen protector replaced in the evening. The customer service was excellent!…read moreThey were able to get me in and out very quickly. There was plenty of parking. They are organized and the location is clean.

Gio is the Man! Mad props to him and his krew! Walked in the store and he switched me from a Sprint…read morecustomer to T-mobile customer. upgraded me to the unlimited plan and explained the benifits of it. I bought the iPhone 8 with the new red color. & the iPhone case. I was upset earlier that same day ... Due to the Sprint so called corporate store...off of valley parkway next to the movie theatre. We're very rude and ghetto... I'm surprised they have jobs still... do not recommend anyone to come to the sprint corporate store in Escondido... is a joke.

Instead of allowing customers inside the store we were all outside because the representative said…read morethey did not have a/c inside. It was a little frustrating waiting outside in a line for support. But I was hopeful it would be a quick visit because I was simply transferring my line from AT&T back to T-Mobile and already had all the information they needed. When I finally arrived inside I was told I could not be helped because I left T Mobile a month ago and would have to wait 90 Days to return ! ( I left to join AT&T but wanted to return for better service) It was disappointing waiting outside for almost an hour just to be told I couldn't be helped.

My phone suddenly stopped working so I headed into this AT&T location to see what they could do to…read morehelp me out. Manny was very knowledgeable and fast! He got me set up with a new iPhone in less than 20 minutes. It would have been even faster if he didn't have to recover the PIN number I couldn't remember. I'll definitely be back to this location if I need anything in the future. Thanks again Manny!

Switched to AT&T less than 7 months ago. Using this store, did it because if bundle with my…read moreinternet. It was two tech 8 months ago, with long line. Today, I walked in with one tech in the store and 5 in line. Hearing people's reason of visit . Phone doesn't work, unlocking the old phone as they switched out of att. I canceled them and paid the over $1300 fee as the experiencing from store, customer service is unbearable. We were promised to get credit on unintentional charges when we caught it on time, but charges kept showing up on our bill. The amount of back and port just to resolve one thing is very unpleasant.

I was greeted by a guy that seemed either drunk or high. I was super uncomfortable. The manager it…read moreseemed or some other guy walked in, also just low consciousness idiot. He asked me questions and then wouldn't let me answer. I would have just walked out but I really need a new phone so I dealt with it but that was gross. I'm never going back there again. I've worked with a few other guys who were nice and helpful, but these two today were over the top too much for me.

Ordered new service for two lines. Paid extra for sim cards to be delivered overnight. It seems…read moreT-Mobile does not know what that means. At misinterpret last night they told me that they meant 2 or 3 days. And maybe I would get them by Monday. Now I have to drive 35 minutes to a store to get my phones activated before my old plan expires at midnight tonight. Piss poor service. Don't trust the online bullshit.

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

Juan Morales took very good care of me and my needs. He walked me through each of my challenges…read more(internet, television, 4 cell lines down from 6, and another line already with ATT). I needed to get everything and everyone on one service account. Cell phone purchasing has become quicker over the years. It used to be like buying a car (~2-3 hours). Juan had me outta there rather quickly (~ 1 hour). Super nice guy and very thorough. Stop in and ask for Juan, although it seemed like all of the customers were happy with whomever they were being serviced by. This is a good store. Dicks

My husband died so I wanted to change my phone acct. Between apple and ATT I went 6 different days!…read more Finally I had nice customer service call with ATT then was told to head to the store. First issue was I wasn't told to bring a Death Certificate, I did ask to talk to a manager and when they realized I was sending the phone back we moved on. Next I get the new phone, I questioned Jose R. that the GB (it was lower) I was told it would be "fine" HA!!! Even after the transfer finished he said it would be "fine", by midnight my phone was freaking out. Went the next day and was told the phone didn't have enough memory!!!! Couldn't even start the transfer without deleting some stuff. Got a different deal and redid process. Then they charged me a $55 RESTOCKING FEE!!! I told Jose R that next time he should look closer at the memory. He started yelling in the store with customers and employees Saying I yelled at him and his manager the day before - Yes, I was upset about the death certificate, then he said "I demanded" that phone!!! I said, no I questioned you at the time about the 128 GB, He was walking away and said he was at lunch!! No employee came to ask anything about the transaction!! If you have a choice I would go elsewhere! I would avoid getting help from Jose R.

Really terrible customer service, I would honestly stay away from this store. I came in on April…read more15th, walked in and saw no employees at all. Waited about 5 minutes, finally one guy comes out and doesn't acknowledge me at all - goes straight to a lady sitting down and continues talking to her. Never once says "hi" or "it will be 5 minutes." I wait and wait (at least another 10-15 minutes) and finally come up behind them and ask how much longer "oh at least 20 minutes." Seriously?!? Why is there only 1 worker working here? Why is he so rude? Does Verizon not train customer service? I had one question that would have taken a second to respond!

Very disappointed with the customer service at the Verizon store located at 1507 E Valley Pkwy, Ste…read more4, Escondido, CA. There was only one employee working named Anthony, and the experience was very unpleasant. The employee was rude and not helpful when I asked questions. Other staff present did not introduce themselves and were also unfriendly. Customer service should be respectful and professional, and unfortunately that was not the case during my visit. I hope management improves staffing and customer service at this location.