Mel is an absolute rockstar. My sister and I came into the San Marcos Verizon store with my 94-year-old dad's phone, which had completely died. Mel -- who recently moved over from the Encinitas store -- took ownership from the second we walked in. She didn't just "help." She fixed everything. She brought my dad's phone back to life, fully moved and set up every contact, message, setting, and app, and made sure he wouldn't miss a single thing, even though he's currently in the hospital. She handled it with speed, skill, and genuine care. Mel sets the bar for both technical wizardry and customer service that actually feels human. If I could hire her, I would. Verizon, don't lose her. If you need real help, ask for Mel. Mlydon@gmail.com read more

Great store Very helpful. 2 guys named joe and Laith lowered my bill. Excellent customer service. They help my mom all the time with her smart phone questions. read more

Manny took great care of us. Went in to have our Zagg cover replaced. He did a great job. But also reviewed our account and redid a few things and ended up saving $50/ month. Thank you Manny!!! read more

Still 1 star, I wish I could give no stars frankly. Or even negative stars. My experience at this store has been the gift that keeps on giving. January of this year switched carriers as I'm done getting randomly uncharged every few months ever since I signed in January of 2023. Literally was counting the months until my contract was up. Switched to my new carrier, paid my last bill and surprise surprise only to be contacted saying I had almost a $500 past due charge. A customer service call later only to discover I'm being charged a balance for my devices. Apparently, and as a shock to no one, while my service was a 2 year contact the devices were a 3 yr payment plan. Customer service asked if that was explained? Nope, not at all. Guy left the store halfway through, as I sat at the counter. Huzzah! Now I have an itemized bill coming, and I will get to pay still further. They wanted me to go in to the store with my questions. Nope. Never. Again. Go anywhere. ANYWHERE else. read more

Holy crap. When I say I've never ever been talked to so dismissively by a store employee, this place is over the top. Not helpful, did not care, did not want to know and did not want to help me. Offered a phone number to call. My husband mistakenly switched over to Verizon from AT&T whenever you call the store whether it's this one in San Marcos or Escondido. It doesn't go straight to the store. I had to drive over here. I am absolutely shocked. This has never ever happened to me. Maybe he was in a bad mood I get it, It's the end of the day, but Wow. Bad. read more

Travis was extremely helpful. Walked me through my purchases expertly and quickly. I asked to make some changes on my account and he even called Verizon's helpline for me, giving the service rep all of the information needed, and confirming the changes. All of my questions were answered clearly and he gave me great suggestions, not trying to force any upsells. I'll be returning due to this amazing service. read more

Joe and Edgar were awesome. Needed help with new phone and my bill. I recommend this Verizon 1000% for customer service, location and parking. I drove past Nordahl location, which is closer to my house just to go to this one and I'm so glad I did read more

Bordering on deceptive sales practice for selling 5-G Home Internet Gateways. Registered the gateway to a different address than mine so that the internet service tower was available to that address and then tagged that device to my active account that had a completely different address and was in a location that didn't qualify for the internet service. Won't be going back to that store or maybe even Verizon in general. read more

The service was terrible. The guy helping us had no idea what he was doing. Didn't have any answers to our questions. Big waste of time. Better to call a service representative or go to a different store. read more

I traded in an iPhone XS back in Oct 21 during the $800 trade in promotion. I spoke to Lewis, the store manager, and an employee after 2 months inquiring about my bill credits. They said they would submit a form to correct the mistake. 2 months go by and I still don't see the bill credits. I called the store again in Apr 22 and they said to contact Verizon directly. I called Verizon 611 and they were able to assist me. After 6 months, I may finally see the bill credits for my trade in. I would suggest finding another store in the future as it seems from previous reviews it is an issue they should correct for future customers. Such a hassle, when a few documents aren't submitted correctly if at all. It seems they are more concerned with getting the sale than submitting the paperwork properly. I hope they can streamline the process now they are known as Victra. read more

Came in to switch from T-Mobile to Verizon since we can barely get any service with T-Mobile around here. We happy with the experience. Anthony was very professional, informative and patient with us. We were in and out easily definitely recommend to shop Verizon at this location. read more

Management switched me over to Verizon from ATT without accessing the promotion which gives me the full amount for my trade. Then they handed me my phone, and said "we messed this up. there is nothing we can do. Best of luck." I left with my phone and no order of the new phone that I wanted. My service has been awful ever since. Both staff members I interacted with were under the age of 23. Only in California. read more

Beware ! This is not real Verizon... if something goes wrong you are on your own... Verizon does not stay behind it's name When we visited San Marcos location for needing a replacement for a phone , Associate named Anthony was there , wasn't very welcoming or willing to help ( he was super short with us ) and we called customer service before visiting the store to know our options that all the information we learned about our situation, when we told Anthony about it he said the person you talked didn't know what they were doing ! Anyway...we end up getting a IPhone SE (asked for a receipt he said we would get an email , which we never did) and phone turned out having technical issues when we wanted to return it they wanted to charge us restocking fee out the door $70 us leaving empty handed because we wanted to return defective goods. The day we wanted to return there was someone else and he printed the receipt for us and turned out screen protector Anthony gave us saying it's free store having a promotion end up $60 on the receipt. So no honest business... read more

Awesome service from Anness! He was extremely helpful, knowledgeable, and efficient!

Terrible experience. Do not recommend going here. Took 5 trips in total for a simple phone and watch upgrade. Took 3-4 employees to assist each time which consisted of extra charges, wrong orders and them consistently not knowing any answers to my questions. read more

Zero stars. Today marks (1) year that I have been chasing my $1,000 rebate from Verizon. Prior to switching from AT&T to Verizon. I was promised (2)$500 per line "switcher" rebates and (3) $200 bring your own device rebates. These rebates were promised and confirmed by Travis at the Las Posas store and were the incentive for me to switch from AT&T to Verizon as they would pay off what was owed to AT&T on our phones. I have called Verizon customer service 11 times and spent countless hours on hold and dealing with representatives who routinely promise to "escalate the issue to their manager" and promised the issue has been resolved, and I will be receiving my reimbursement in the next 1 to 2 billing cycles. This has been the same game for the last approximately 10 months. I decided to go back into the store on Los Posas and try to speak with Travis who helped us initially. He said there was nothing he could do and I needed to come back and speak with his manager, Luis. I have been in to speak with Luis multiple times, without resolution. Luis stated he would escalate the issue to his store manager, Kurtis Yulfo and repeatedly promised callbacks with a quick resolution. I have stopped into the store on three separate occasions in the last two months without resolution. I am beyond disappointed at the customer service from this location and Verizon's corporate customer care. This has the outward appearance of a bait and switch, false advertising, outright fraud, whatever you would like to call it. I am still owed $1,000 (1) year later. I'm am extremely disappointed in this location and Verizon corporate. I really thought Verizon was a reputable company to do business with. I will be shopping for an honest wireless service provider. UPDATE: still no resolution (1) week after customer service reached out to fix the situation by email. read more

Walked in with a dead phone, 150 bucks and an hour later walked out with upgraded phone, a new tablet and of course Verizon's 2 year contract. If you don't mind contracts and can work with a down payment, then this place will work out deals. Some things like a 20 dollar no warranty screen saver I can pass on. Remember they are salesmen and will haggle and upgrade everything... So far loving my brand new phone and tablet and appreciate that my bill remains about the same. Ask for michael, he is a funny guy... Thanks for making my time with you enjoyable! read more

I came here to pick up a phone. Derion who was here that day was so very helpful. He gave me options and actually helped me out better than when I had to call Verizon customer service. He was clear on everything. I got out of there pretty fast. He had a good attitude and his customer service was great and even while he assisted me he still acknowledged the customer that walked in. Please keep that guy! read more

There was a guy working with black hair who was extremely rude and had zero interest in helping me. He knew right off the bat it wasn't a sale, so he was entirely unsupportive. I understand they can't do trade-ins in store if we have done a transaction online or over the phone. However, I'm a long time Verizon customer and he gets paid to answer customer questions. I just needed some direction with how to go about my trade in which was a very simple answer that he was incapable of kindly relaying to me. The reason I am giving two stars is because the kind gentleman with glasses came over and professionally had a conversation with me and was able to give me direction with how to proceed. I would likely not revisit this location, but if I did I would only want the gentleman in the glasses to assist me. read more

Poor customer service and not Reputable Verizon store. Does not allow returns if it's products and they will try to sell you on everything

Rarely do I ever have the need or desire to physically go and talk about my phone and data plans, but I had a couple questions about upgrading and all the existing fees. I usually don't like being hit with all the terminology and am scared of getting scammed or locked into a plan because I don't know any better. The staff was extremely nice and patient with all my questions and comments. The three front workers all looked happy to be there and I could tell that they were friends. So far, I've been happy with my switch to Verizon. read more

ATTN: THIS IS NOT VERIZON. Its Go Wireless. They got their B-team working here, and they don't even like Verizon either! Do not expect any deals or tech support. Ran out of this store in tears. Switched to AT&T after this experience, that's how bad it was. read more

Be very careful and have everything in writing. It took me over one year to get all the rebates we were promised last summer when switching to Verizon. It took me several hundred texts to the store manager, countless of emails to GoWireless and the Regional Manager whose responses were very slow and incomplete. The rep at the store misrepresented the special offer at the time of switching and promised us rebates that we actually weren't eligible for. Luckily I had everything in writing, but they took over 1 year to make this right. I think most people would have just given up on it...Worst experience with a wireless retailer! read more

Verizon customer service on the phone directed me to go into a store to have my account unlocked & set up automatic payments. I was the only person in the store & Travis the employee on duty was texting when i came in. Finally stopped to help me. He was very condescending & could hardly be bothered to help me. Told me that what I needed could only be done on the phone & through the Verizon app. When I explained the CSR on the phone directed me to the store he just said well, can't help you. I don't expect people to bend over backwards, but come on - common curtesy would be appropriate. Choose ANY other store!! Do not go to this one! read more

At approximately 12 noon today I went in to get a different phone and a different plan. I no longer could afford my phone. The young man helping me - I should say NOT helping me - mumbled and jumbled on every question I had and then looked me in the eye and said "I have no authority to do what you want, you need to call the service center" and proceeded to put a pink post it note on my cell with the number *611. I went out to my car and dialed the number and the first thing the Customer Service Representative said was "he had full authority to assist you in a new plan and new phone!". Don't expect this person will have a job much longer. Hideous. read more

I used to be a regular here but staff is completely different. No energy. No nothing.

This week I visited our local Verizon Store on Las Posas San Marcos, CA. Travis was the Verizon representative who assisted me in getting a new phone based on my criteria. He provided his expertise and some recommendations in a professional and polite manner. I really appreciated him listening to what I was looking for at this store. Because of Verizon's employees like Travis, I will continue to go to this exact location. Thank you Maggie Bienkowski read more

I have been with Verizon for years now and honestly going to a normal store that is huge is just so overwhelming for me and I end up spending hours at a Verizon store however when I moved to San Marcos I started coming to this "go Verizon store" and I love it. I'm always greeted and seen fairly quick. I recently switched to an iPhone X and ended up not wanting it so I needed to switch back to my iPhone 8 and needless to say this was a process. However Mitchell helped me out and made this process as fast and painless as possible. Mitchell demonstrated great customer service and you could tell he truly enjoys his job and is willing to help you! The manager was great as well in assisting and explaining the process of switching back to my old phone when I already purchased the new one. If you need FAST & GREAT CUSTOMER service this is the place to go! Mitchell was great and everyone in the store is extremely friendly and ready to help! read more

A friend of mine cannot leave his home due to his age and CV-19. His phone died and he asked me to get him a new one. Alex was very helpful and understanding of the situation. Unfortunately, my friend did not like the size of the iPhone Pro Max and he requested that I exchange it for an iPhone 11. Again, GoWire handled the situation quickly & easily. read more

Have been with Sprint almost 30 years now, and made the change to Verizon to seek out better coverage. Had done some research prior to making the move since having my service this long, had no idea how changes work. Good thing I did, or this may of turned into a 2-day event. Before making the switch from Sprint, you must have your full account #, PIN and request that Sprint unlock your phone. So, overall, all went well here and the service is welcoming at this store! I arrived around 10:30a and after having to make a call to Sprint for the unlock part of the transition, I was out of there in just over an hour. It probably is best to visit here during the morning hours as I notice many coming through here and so wait times may happen. Now that I know this store operates on efficiency, look forward to coming back if there is ever a need. Thank you GoWireless! read more

I needed to take care of some Verizon business and purchase a couple of accessories for my Galaxy S9+. Jade took care of my needs with a smile and was most helpful about the choices I made on accessories. She treated me the same as if I was there to upgrade to the latest Galaxy phone. Much appreciated and far better than how I was treated when I bought my S6. read more

I don't know why I still keep going there. First they Messed up in my bill overcharged me. And phone was still disconnected due to none process payment. Now they forgot to order Some items they ran out of. Manager said it be here in 2 days it's the 7th day and they still have the guts to say Darion not in and don't know his schedule. I forgive them the first time and this time it's time for a complain and hopefully he get a Training again read more

Worst retail experience ever! No one was in the store, wanted to switch from At&T to Verizon and needless to say I didn't even get into the store to walk out. A very rude sales person come out and asked very abruptly if I had an appointment, I said no, and he said he could not help me with out an appointment. Now the store was completely empty and there were 4 employees working. I said all I don't look too busy can I make an appointment for right now, and he said no and there was someone coming In at 6:30, and I said ok but what so What about the other employees, can they help, he said everyone was going home even tho the closed at 9pm, and I asked if anyone else was coming in after 6:30 and he said due to their customer confidentiality he could not tell me, and I said ... wait you just told me you had customers coming in at 6:30, so you can tell me them but can't tell me if anyone is coming in after... so I get it, they just didn't want to work or make a sale, so I said ok.. when can I make any appointment... and he literally said Tuesday after looking at his I pad for 10 seconds.... today is Wednesday... I left! Thank god, after reading the reviews... I dodged a massive bullet. I would not buy anything from this store!!!! Like ever Their manager should be notified Oh and I was buying 2 I phone 12's 2 watches and the biggest I pad they have... guess I'll have to go somewhere else to drop 4K read more

Where do I start...This branch is absolutely DECEPTIVE! I bought a phone a week ago, Bibiana said that the phone will be delivered from Carlsbad in 5 days even though Carlsbad is a 15 minute drive from this location. Sketchy as it is, we went with it since it is the holidays. 5 days later... the phone is still NOT there. We then spoke to the assistant manager, Diana, on the 6th day she said it was physically on the UPS truck to be delivered that day. A couple hours before closing, we called the store and the manager, Musab, said our phone WAS NOT delivered. Not once did they think to call to notify us of this ridiculous update and not once did they say the phone was on back-order (the manager slipped this into the last conversation we had with him). However, we cannot trust anything they have to say because since Diana and Bibiana in particular lied so much during their conversations with us (specifically with: 1) where the phone was, 2) when it would be delivered, 3) when Bibiana would be in, 4) claiming Bibiana was the only one who could help us even though we provided Diana the invoice number for the purchase, etc.). But, the BIGGEST red flag was when the manager Musab said he COULD NOT track the phone through UPS because he did not have a tracking number...Then asked us if WE had a tracking number for it... I am pretty sure they will never deliver my phone and that they schemed us out of our money for a new iPhone. This has been THE WORST experience I have had with Verizon after being customers (going to a different branch) for more than 10 years. Musab, Diana, and Bibiana need to be fired and/or sued for false statements, miscommunication/lack of communication altogether, deception, blatant lies, and horrible customer service. This store needs to close down or get a whole new staff that works by integrity, honesty, and trust. read more

Amazing customer service. I went in for a new phone and this guy Issac came up to me. i think he was the manager as he knew every product front to back. He was all friendly and courteous. Anyways, he showed me all the phones and service plans and before i knew it was was being rung up for an iPhone 6! His sales skills were second to none and by the time he was showing me accessories i felt like i knew him cause we were deep in a conversation of all things 90s. Great phone, Amazing customer service, and at a low price i know ill be here for when i want to get a new phone or tweek my plan. 5 stars all day! P.s. Issac talked to me about the family plans so im definitely getting my wife a phone! Thanks again! read more

I called District Manager Marlon to share some feedback I had during a visit to one of his stores. I was nothing but impressed of how professional and respectful Marlon was. I felt listened and felt that my feedback was going to be listened too and address accordingly. I will continue to remain a go wireless customer due to his customer excellence. read more

The worst branch and Verizon is just rip off! Stay away from this provider the worst connection ever!

BEST SERVICE I have ever received @ verizon! Idrees was fantastic!! Over the top excellent customer service. He trully cared that I was getting the best plan/service they had to offer. I ended up having to order the phone I wanted, so I did have to visit the store twice. Both times I got the pleasure of working with Idrees. He remembered me and took care of my phone situation quickly and efficiently (couldnt be happier) Phone issues can be a huge pain to deal with, but with service like Idrees it was a breeze! Haha THANKS AGAIN !! read more

I went in to the Verizon store at 151 S Las Posas to get a new iphone The people there were excellent Diane was friendly and knowledgeable. The manager Derion hooked me up with a better plan. I received an iPhone 8S. Two iPads. Two lightning cords. A cover. A protective case. And my monthly bill went up only 3 dollars Superior customer service by two people who care about the customer. I will definitely make this my Verizon store for all my future needs. read more

I called Verizon Wireless at 611 about two hours ago, to ask them to please discontinue my voicemail services. After getting off the phone, I was no longer able to make outgoing calls or receive incoming calls. I went to Westfield mall, and that Verizon store was closed. So I drove to the store. This gentleman did not even look up when I said, "I just called to have my voice messages System discontinued, and now I can't make outgoing or receive incoming calls. Without looking up, he said, "well, you'll have to go to the other you'll have to call them back." I said, "did you just hear me tell you that I'm not maybe able to make outgoing calls? Why the hell doesn't anyone care about trying to be helpful anymore? What is your name, sir?" His response to me was, "you don't need to know my name." I insured him, but it would not be the last time he heard from me. My dear friend, I will find out who your GM is. If you're the owner of the store, this is not the end for you. You will be hearing a lot more from me. Here's a picture of this nice gentleman, along with the information of who the GM is of this location. Or this could be the GM, Chris, himself. Either way, he doesn't care about your business. That store should be closed faster than anyone else. Two doors down, there is a store called Phone repair. I walked in there, and the nice young woman told me exactly what to do. She was incredibly helpful, and she told me that she gets people coming into her store, every single day, due to the way, this gentleman treats his customers. He doesn't deserve to stay open. He doesn't do work, he doesn't look at customers when they walk in, and he does nothing to try to be of assistance. I realize this is just a Verizon "authorized dealer," but he has no business being authorized to do anything in a professional setting. But, it wasn't professional with him there, regardless. read more