I went to Verizon in Carmel Mountain. John H. was great and spent two hours customizing the three phones I added to my plan. So why the mediocre 3 stars? I gave only three stars because after over sixteen years of being with Verizon, they over-wrote everything we spent our time at the Carmel Mt. store doing and applied protection insurance and hotspot coverage without our consent. The plan change also effected my phone's ability to send text to Android phones so I had to go to Tier 2 help to have them reset my E-simms card or some such thing which took about two hours. When one changes phone plans, one receives around ten emails in rapid succession. One email showed a protection plan that I knew we had declined yet next to my account it said MODIFY or DECLINE. I did not know what to do so I did not right then and there make a selection. Later, I looked for that email and it was gone (POOF!). Luckily, I took a snapshot of that email so I was able to refer to it. Clearly VZ does not want one to cancel coverage so they either hide it or it is one of those self-destructing emails. I had to spend about another hour getting them to remove the phone protection coverage. Later, I caught that they still were charging $10/mo./phone for a hotspot feature which three out of four of us being retirees is something we don't really use especially since it is too expensive to travel. Also, John H. suggested that since I had been a VZ customer for so long, that I should call VZ to ask them to waive the almost $50 set up fee (having John H. help us in store - not the activation fee) but VZ acted dumb as if I meant the activation fee so since VZ hides this fee they did not waive it. VZ also never sent a customer satisfaction survey which seemed unusual which is why I am doing a Yelp review now. I really dislike how VZ does all it can to keep one from speaking to a live agent. The AI never gets right the reason I called about. One would think that VZ being a big carrier would have perfected a change in phone plans but it was extremely underhanded to try to add on charges when we spent two hours in the VZ store doing this. Again, John H. at Carmel Mt. was great; He was patient, personable, able to multitask and valued us as customers. VZ and it chat interface was not pleasant and makes this customer feel like VZ does not value its customers. read more

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was the worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent! read more

LYING EMPLOYEE named gio AND TERRIBLE SERVICE/WAIT TIMES was a walk in hours before closing, waited 2.5 hours and people who checked in hours after us were serviced before us. 30 minutes before closing we finally were helped. one of my family members needed a phone before heading back to school out of state and needed it asap. the worker told us they were out of stock and would have to back order the phones, we asked if another store has one and he told us there was one at another store 30minutes away and we could pick it up the next day. we placed the order and were sent on our way, PERFECT right?! wrong! when we went to get the phone the next day the store said they didn't have a phone on hold for us and were also out of stock on all phones. so now my family member can't get the phone we already paid for and we still have to go to the 30 minute away store to pick up the phone once it's off back order read more

The worst company!!!!!!! my wife has been in Verizon store on the phone with the business department and they keep switching back-and-forth and after we upgraded our phones, they tell us two months later that we're being charged for the phones because the phones were never turned in we turned them in in the Verizon office they got cameras they can review them. Sounds like they got a bunch of thieves in there. They take the turn in phones and sell them prove to me otherwise and I might take this down... update-6-6-26-- this company just charge me another almost $500 so I'm gonna have to dispute every charge. They charge me like over $1000 in the past couple days when we went in there they charge us 700. and we didn't owe them a dime!!! we didn't even bill due!!! read more

Working with this store was not good. Verizon customer service said one thing but when I went into the store, they said something totally different. They were telling me I'd have to add another line to get the deal on the phone that their phone sales were offering me under my own line. So I ordered the phone through their phone sales. Unfortunately, I was sent the wrong color so I went back to the store to exchange it. They activated it without even opening the box, which caused my new phone to have difficultly setting up and leaving me without a working phone for the next several hours. I went back to turn in my own phone instead of shipping it back. Well, the store representative didn't actually log it, which made my bill much higher. So once again I had to call them to correct it. Not to mention you get hit with the smell of body odor when you walk through the door. I thought initially it was just something with that day but all 3x I went there it smelled sooo bad. The staff there are nice but they do seem understaffed, so expect to wait. So all in all, just call Verizon as you'll get better service, better deals, without the smell. read more

Verizon - Mobile Phones Near Me - San Marcos, California

Our experience with Evelyn was superb. She was extremely knowledgeable, personable and professional. She knew her products and helped my son choose a new phone. Probably the best service by an associate Ive had at Verizon. Glad she's at the San Marcos location! Would've given 5 stars but we had a 45 min wait. It was the day after Christmas and it was busier than normal and not a lot of staff. read more

Gio is the best. He took care of everything and I left feeling that I left with what I wanted. He was super professional and understood my concerns about getting a phone for my 12 year old and took the time to show me how to set up her account. Absolutely the best customer service I have ever received from Verizon. Thanks Gio. read more

Went into this store 1 hour before closing to upgrade my iPhone and was told I didn't have enough time ..... I just can't believe the terrible service from this location. Very Disappointed. read more

We just bought a new phone 5 days ago and the guy wouldn't help us transfer from the other phone. My wife went back today and couldn't get anyone to help her. She said they acted like they couldn't wait for her to leave. Terrible service ! read more

Very unhelpful employees. I had called over the phone to set up an account (which was no problem) then while still on the phone was told to use the app to sign up for auto pay and add hot spot to my plan but was unable to because I couldn't link my phone number. After not being able to successfully set up my app account they told me to go to a store for assistance. So I set up an appointment at this store for some assistance with my account set up and the employee that helped me here was so dismissive and short. I tried explaining what I did with the customer service employee but he didn't want to listen instead he did the same things I did with the last person trying to help me. He kept making comments like "well you have to use your number not email.." "well you should have done this.." "well you're probably not entering it right" . He acted like he knew all the answers but was still unsuccessful in resolving the issue. Told me they as Verizon store employees don't have the ability or access to much, customers have more control of things through the app.... So I was referred to customer service again and still couldn't resolve my issue. Said I would be called back in 5-7 business days to try and resolve the issue by a tech... Everyone just gives me the runaround and is very unhelpful. read more

Geo? Or Gio don't know how he spells his name but he was absolutely horrible, there was a nationwide outage and instead of just checking he immediately deleted my ESIM couldn't get it back on my phone, went all day with out it. Ended up going back later the same day and he had to call the 611 number. Was sitting on hold for about 25 minutes, showed us how to do it and once we figured it out....HE HUNG UP THE PHONE. And then I proceeded to wait on hold for 2HRS absolutely horrible experience. If you can choose get help from literally anyone but him. read more

Neil was a tremendous help! He went above & beyond to help & was very patient and knowledgeable. The way he handled the situation with Verizon customer service was extremely professional & efficient! He is a great manager. He multitasked on helping me and also other customers. I appreciate his willingness and honesty to help everyone. read more

Sal of the Business Department has the most exemplary service that I have ever received from Verizon. When I am finally ready to give up on the phone associates, I take the time to make an appointment with Sal to get the job done. No, he doesn't always give me what I "want", but he nonetheless gets the job done. (Sometimes I want too much) He is thorough, detailed, and highly communicative. He is more preoccupied with the relationship than the transaction. Do not buy equipment from your local store. Get it from Sal! Adding new lines, cost centers, and purchasing equipment has been the smartest move for me when Sal handles it. read more

Let me share our experience! This was the quickest and most pleasant Verizon experience we've ever had. We came in and was serviced by Michael, and he did a great job! He didn't push for extra expenses, and our service was done in record time. We were in and out in less than an hour! Will definitely choose this Verizon store for any future business. read more

Verizon - Mobile Phones Near Me - San Marcos, California

I had many issues with verzion but the staff at the store were very friendly and helpful. Great customer service despite all the stress I have had with my phone read more

I can honestly say that I have never been to a cell phone store (I am talking even back in the day of the brick phones) that inspired me to write a review until today. To make a long story short, I had a mishap with the online ordering and pickup, so I had to go in person which I was NOT happy about, but this experience was beyond outstanding! Jony Martinez helped me, and I have no words to describe how helpful, how knowledgeable, and how customer-focused he was. He apologized for the mishap even though the situation was not his fault, he set me up with the phone I wanted and made sure all my data and information were transferred from my old phone to my new phone with ease. The store was clean and well-organized, and the customer service was/is above and beyond! Wow, just, WOW! Thank you, Jony and your store; you have set the standard! read more

This company is guilty of fraud. BEWARE of offers to trade in a phone for credit. I was offered (repeatedly) to trade in my perfect iphone X for $700 credit on a new phone. I sent in my phone and received an email that it arrived and looked "great." I received forty one cents credit. I called and asked for my phone to be returned and was told it was a mistake and I would receive the full $700 credit. My next bill ...no credit. For four months straight I have received a no credit bill, called and was promised that next month the credit will show. It never has. BEWARE if Verizon Wireless!!! read more

Beautiful large Verizon store but I have nothing else positive to say in this review unfortunately. They are only helping people by appointment or if you wait for a REALLY long time. The hours posted online were incorrect (first time I tried to go I arrived 8 minutes after they closed), a few days later the wait time was 90 minutes. When I did finally get to speak to someone the customer service was somewhere around poor to mediocre and the system he used to check me in wasn't working. I have a billing issue I've tried to resolve through calling, chat, and now going to the store. The rep I saw today in the store was making faces when I was talking (implying he doesn't believe me? Or that he has bad manners? Both?) and then he simply handed me a paper with the Loyalty Phone number saying no one in the store could help me. Super dismissive and unconcerned about the errors on my bill. All I got from going into this store was a massive ball of frustration. I get that retail is short staffed right now (it's February 2022 and Omicron stinks) but get it together. I came into the store for help and the first thing I got was an appointment to come back in 2 days. I did finally get a credit on my bill and a better phone plan by calling the Loyalty Team phone number but the process to resolve this was a nightmare. read more

Dayana was so very helpful when I had a bad situation online trying to order a phone and then the phone getting lost and the promised callbacks, etc. She was patient, understanding, knew who to call to solve my problem, and I walked out of there with the phone I had been waiting three weeks to get from an online order. I highly recommend walking into the Verizon store in San Marcos and getting your phone there rather than the hassle of spending what turned out to be hours online with several different Verizon associates to try to get a phone at the very same price that they offered in the store. Thanks, Dayana. You were professional, efficient, and --in my opinion-- a miracle- worker! read more

I must tell EVERYONE RiGHT NOW how great the service was that I got from Warren the manager! It was ABSOLUTE PERFECTION!!! He was kind patient, helpful, professional, prompt, upbeat, knowledgeable, and funny....I had the best time just kickin it at the store and I left in a great mood, feeling well taken care of. I wish all service providers could be like him. Thank you Warren, you are the best! Verizon should have you train the other employees and give you a big phat raise! read more

I switched from Boost Mobile to Verizon Wireless on 24 April 2019 because I was having trouble making and receiving phone calls I was only able to send messages through Facebook Messenger. I didn't want to only be able to get and make calls through FB Messenger. So far, I have not had any issues with making and receiving phone calls. I LOVE Verizon Wireless's Customer Service is AWESOME and the phone service is so much better than Boost Mobile, OBVIOUSLY!! read more

Very bad service, never have i experienced anything like that! They assigned me somebody to help , he came and gave me prices on my trades, i was giving better better trade prices online then i asked for the store manager, she came with a bad attitude and she gave me a lower trade than her own agent in the same office. I think this company is going down hill simply that they had no respect for their clients and i have been with Verizon over 20 years! I wish i could rated -10. read more

SALES ASSOCIATE FRAUDULENTLY ADDED VERIZON ASURION PROTECTION PLAN TO MY ORDER WITHOUT MY PERMISSION. Zero stars if I could. Came to the store because we were transferring my husband's line to my account. Brick and mortar stores are going out of business because sales associates like this scamming customers. Better off doing everything online, STAY AWAY FROM THIS STORE AT ALL COSTS. Never would've had this issue when doing it online myself. Scamming customers for what? Just so your employee performance numbers and commission can look good?? SHAME ON YOU. read more

Steve has been amazing! He helped us over two days. We caved and got the kids phones. He helped us find the perfect plan and phones for our kids. He is professional and kind. Perfect person to help. I've never had such an easy trip to Verizon as I have had these last two trips. Thank you so much for all your help:) Heather read more

When I first started service with Verizon, I was told that I had the auto pay set up at the store and that they help me do it. Then I called a month later because my bill wasn't where it was supposed to be and they supposedly also help me set up auto pay saying that the store didn't do it correctly, and I never received my auto pay discount and they wouldn't apply it. So today the same thing happened, they said that I be never had a autopay discount entered into the system and they would help me set it up. So this is now my 4th bill with NO auto pay discount and my 3rf time trying to get this fixed. I feel like I was scammed. My bill to this day has never been the same. read more

Worst Verizon location ever. Employees were just sitting in the back and we had to wait about 10 minutes to finally be helped. And when these female employee finally spoke to us, she said she can't help us change from a physical SIM card to an E-SIM card because they're only by appointments and she won't have time. There is no signage that says appointments are required on the front door or inside the store. She also turned down another customer prior AND after us, who wanted to order a new iPhone because he didn't have an appointment. Do they realize how rude that sounds? When I was with AT&T they changed my physical SIM to E-SIM within 5 minutes! I explained to her we're moving overseas for the military on Tuesday and she said there is nothing she can do to help us and that the next available appointment is on Wednesday. How the fuck does that even help?? read more

Store did not have accurate inventory, didn't check on the status of my pick up order, then when Verizon Help tried to call the store, they didn't answer. After checking in, talking to a staff member then 2.5 hours of waiting very patiently in the curbside pickup spot, it turned out they didn't even have the phone I upgraded to. The lady on the phone at Verizon Help was extremely helpful and is over-nighting my new phone, but the manager of the store needs to reevaluate their standard operating procedure and maybe ask a customer who is in the curbside pick up spot for 2 hours if they could help. Thank you Verizon for being so helpful when this specific store could not be bothered. read more

Mateo was so helpful and patient! He was friendly and made my whole experience enjoyable. The store is well stocked and very clean! I would definitely come back to this store when I need a new phone, and recommend it to my friends and family. read more

Great service. Got us checked in. Minimal wait if only a few minutes. No upwelling. We got what we needed and got the hack out. Great experience. read more

I visited the Las Posas location to inquire about my corporate discount and was directed to this store. I guess this is their 'main' store in the area. Upon walking in, the told me there was a 30 minute wait for walk-ins, but I could make an appointment. Really? I just needed to how paperwork from my employer for a discount. The manager (I think it was him) told me I could do it online (which I did and then wondered why the employee at the Las Posas location didn't tell me). Doubtful I'll be back. It seems insane to make an appointment at a cell phone store. read more

George is awesome! Super nice to work with and resolved an issue that I was having with a store and customer care line. Fixed my issue in 15 mins. Store is well kept and clean. read more

Sales ok. Technical help very poor. They could no even show me how to transfer phone photos to a computer or flash drive.

THIS IS A WARNING!! Six (6) months ago, I went into this Verizon store located in the Grand Plaza Shopping Center off the 78 freeway at Las Posas Road in San Marcos, Ca. I was met by a man whose name was Luis Medrano Cuadro!! I was shopping for a new iPhone. I had taken in some used items, such as a rather new Samsung smartphone, an old flip phone, my old iPhone & etc. so that I could get some credit. Luis said, "I will give you a $50.00 credit on your Verizon account with the items you have brought in." Well, that has turned out to be SIX (6) MONTHS OF LIES, LIES & MORE LIES!! There is a day of accountability for all of us Luis, I WISH YOU THE BEST OF LUCK!! read more

Omg, I been having problems with my bill. Come to find out that the phone I exchanged at this Verizon store hasn't been given credit on my account and they say I owe it. I'm very upset read more

Do not go here! Travis added a line to my plan and never informed me about any of the 3 year plan for the new phone or how the trade in works, just that I would get $800. Complete lie. You get $22 credit on you bill until you pay off your locked phone and if you pay it off early you lose the balance of your credit. So I'm expected to use my phone for 3 years ?? Then I got home and realized I had no record or receipt for my purchase. The email had been changed. After going back in to update it and asking about the lies, or lack of information, Trevor just kept repeating that that's what everyone does. I found out he also charged me $70 for a charger and cable that he told me was free with my purchase. I don't recommend going to " authorized Verizon stores" like this one as their employees are dishonest and lazy" they just just care about making their commission and screwing over the customer. I would rate them Zero stars. read more

Do not see Andres. I came in a week ago to set up new service and EVERYTHING he guided me has been incorrect. He sold me the wrong devices for the promotions. He lied to me about current promotions. He set up my plan incorrectly. When I explained my issues to one of his co-workers, the store manager was sitting next to me. She didn't say anything, she laughed. As I walked out of the store, I seen them to talking and seen her laughing about the whole scenario. read more

Came in Thursday 7/9/20 to upgrade my phone. Associate that went by "Art" seemed pretty careless when helping us, was on his phone the majority of the time, gave us the new phone without opening or activating it, left us to do it on our own. We even paid an good amount on accessories knowing he makes $$ off those! After being unable to set up the phone, we returned the next day for help. Came in the next day, saw Art sitting in the corner on his phone, he didn't acknowledge us. Helped by ARBIN. Thank you Arbin! Don't ask for Art! read more

The sales staff here sucks!!! Not friendly or helpful. I was helped out By Chris. Window 4 at 1:45 pm today. I was Excited to finally get a new IPhone and my sales person is like what phone do you want? And seems annoyed when I ask questions. WTF I would think they would want to show me what they got and have to offer. Nope. Then had me stand in a corner and Check myself out. Like hey can I get some new accessories for my phone or screen cover something like can you sell me some products here I'm still a customer!! What about the plan? Do I need to change something? What the hell is your problem man! When I asked what the deal was he said they are just there going through the motions. Seriously won't go back! read more

If I could give this place a ZEROO I WOULD they only take appointments for starters. There's a dumbass specialist there who's called STEVE who looks like a homeless bum cause he's too lazy to shave let alone get a haircut. Whom upon arrival of me asking for help; because so help me god Verizon can't fix my problem with my trade in offer for my phone. He told me there's nothing he can do off the bat and then continued to make implications as if I decided to keep my old phone like I'm a thief or something! Mf like why the hell is he a specialist if he's not even offering to help or trying to understand what's going on with my plan! What's worse is he continued to try to make it seem like I'm retarded. I think that fool needs to get fired cause in all my years I have never been more disappointed/disrespected by any type of service than this place and fellow dumbass specialist STEVE! read more

I am so glad that I stopped into this Verizon store today. (San Marcos) I was in the one at Carmel mountain, but they said because I didn't have my Apple ID there was no way to help me figure out how to get it. So Mike told me to go online and figure it out or he could upgrade me for something out of my price range. Mike was not helpful at all and made me unhappy with the customer service from Verizon. After a while of searching I figured it out. I decided to go to the one in San Marcos because I've had good help there before. Steve did an outstanding job. He helped me get exactly what I needed and didn't try to push me into something out of my price range like Mike had tried. I appreciate Steve and all his efforts to help me get my phone fixed. I should be receiving a new phone in a few days! Thank you to Steve and the team at the San Marcos Verizon location. read more