They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

San Diego Broadband seems to be one of those local companies really trying to do right by their…read morecommunity. I've seen how committed the team is to helping people stay connected, especially in areas where other providers fall short. It's clear they care about service and take customer concerns seriously. That kind of effort deserves recognition. Cheers to the folks behind the scenes making it happen.

Outstanding reliability and customer service. They provide solid internet for a great price. Very…read morehappy with San Diego Broadband!

I haven't even paid Dan for a service, but I'm leaving him five stars because our brief…read moreconsultation was incredibly useful. His honesty helped me turn back from the wrong direction. I'm rethinking the whole project. Furthermore, my son is a gamer and wants to build his own machine. I picked Dan's mind about this, and his advice is priceless.

Dan is amazing! I mean, texted on Sun evening, not didn't expect reply. After 2 or 3 texts, he…read morecalled, walked me through a simple repair and w/in 10 min, the problem solved. Not only did he not charge me, his help put my faith back into our common humanity, kindness, & giving back. Told him I'm gonna pass it on this week! Thanks Dan!

Went in around 11:15am when they opened at 11 and was met with the least enthusiastic individuals…read more Two walked to the back and one person stayed up front, Angie. She didn't help us she made us wait a little and then a lady asked about her bill and asked if she still owed money because where it dates owed it showed .88. Angie said, "Do you see the lines there? That means credit." I was called and I asked to change my bill because it went up $40. She said "Yes, that's what happens when contracts are up." Clearly it was a tough morning for this lady because why would you apply for a customer service job if you don't like talking to people right? Wrong, she continued to be disrespectful for no reason and condescending when I asked about other plans. She eventually said I could get rid of unlimited and asked how much I use every month. I let her know I'm not sure and she said, "That's why you need to download the app." Where did this app come from? After looking it up and some more remarks from Angie I did as she recommended and ended the unlimited. I let her know I will just cancel and get the cheaper plan and she said, "You can do whatever you want." A BIG THANK YOU TO ANGIE. With your encouragement we cancelled our plan with cox. The whole interaction was no more than 5-6 minutes because who is going to sit there and get spoken to like that. Friendly reminder, no one forced you to get a job where you interact with people.

I had been looking to upgrade from ATT for a long time, 70mbps, for 6 years was starting to wear on…read moreme. Gaming was alright wired ethernet, but if I ever needed to download a game, or literally anything over 10gb, it felt like an eternity. Not only that, but as you are downloading, your youtube in the background buffers, your roommate, or whoever else is connected will likely buffer, slow down.. it's literally crippling. Do you remember the dial up days? Well I found an amazing freaking deal, even Travis Hoover, who helped me, was amazed. I was prepared to enjoy this for a year, and have to suffer the consequences of eventually having to pay full price- a road I will cross another day, now that I wouldn't be wasting time downloading, buffering, and passing this suffering onto my roommate. Travis is the man, btw, this man was able to get me 60 months of worry free time with internet speeds I had only dreamed of waiting for ATT to roll out their fiber (6 years of 'Fiber is coming to your area soon!' ) He got me a lower rate, faster speeds, monthly, no contract, no penalty, and five years of savings. Hat's off to you Cox, you have an amazing Employee in Travis who went above and beyond just giving me my equipment and moving onto the next customer.

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

Signed up for home internet online, drove down to the store to pick up my device after I received…read morethe email that it was ready. Gave them my id (passport), which the email clearly said was accepted. They told me their scanners don't work on the passport and I'd have to come back with a different id. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they've been complaining to corporate for 2 years and they won't fix it. Total waste of time and fuel.

I ordered a TV service to my shop, and José was referred to me by one of my costumer. José did a…read moregreat job installing my TVs and my satellite, and giving me the best value package deal out there, guaranteed! The quality service was beyond expectations! You go with José, you can't go wrong! Definitely 5 stars Thank you

From the owner: Vivint Alarm System Retailer Dish Retailer and Repair…read moreAt&t Retailer and Repair Direct TV Retailer and Repair Exede Retailer and Repair Voip Video, Internet and Telephone Installation and Service Calls

I went to Verizon in Carmel Mountain. John H. was great and spent two hours customizing the three…read morephones I added to my plan. So why the mediocre 3 stars? I gave only three stars because after over sixteen years of being with Verizon, they over-wrote everything we spent our time at the Carmel Mt. store doing and applied protection insurance and hotspot coverage without our consent. The plan change also effected my phone's ability to send text to Android phones so I had to go to Tier 2 help to have them reset my E-simms card or some such thing which took about two hours. When one changes phone plans, one receives around ten emails in rapid succession. One email showed a protection plan that I knew we had declined yet next to my account it said MODIFY or DECLINE. I did not know what to do so I did not right then and there make a selection. Later, I looked for that email and it was gone (POOF!). Luckily, I took a snapshot of that email so I was able to refer to it. Clearly VZ does not want one to cancel coverage so they either hide it or it is one of those self-destructing emails. I had to spend about another hour getting them to remove the phone protection coverage. Later, I caught that they still were charging $10/mo./phone for a hotspot feature which three out of four of us being retirees is something we don't really use especially since it is too expensive to travel. Also, John H. suggested that since I had been a VZ customer for so long, that I should call VZ to ask them to waive the almost $50 set up fee (having John H. help us in store - not the activation fee) but VZ acted dumb as if I meant the activation fee so since VZ hides this fee they did not waive it. VZ also never sent a customer satisfaction survey which seemed unusual which is why I am doing a Yelp review now. I really dislike how VZ does all it can to keep one from speaking to a live agent. The AI never gets right the reason I called about. One would think that VZ being a big carrier would have perfected a change in phone plans but it was extremely underhanded to try to add on charges when we spent two hours in the VZ store doing this. Again, John H. at Carmel Mt. was great; He was patient, personable, able to multitask and valued us as customers. VZ and it chat interface was not pleasant and makes this customer feel like VZ does not value its customers.

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

We went to replace our screen protectors and were helped by Rachel who gave us amazing customer…read moreservice she was really nice and attentive!

We went because we wanted to trade in 3 phones ans the lady was like, I can give $500 for the trade…read morein and I told her that we were told that we were goinf to give us $829 and she was, well then go where they told you that. So we went to the one at the mall and Neil help us there. I will never go back to this tmobile