Helpful and courtious. Great high speed internet. These guys helped me recover my long lost phone…read morenumber! Highly recommended!

I went here for my neighbor who is disabled and I help her out. Waiting about 35-40 minutes for the…read morecox guys who spent enormous time with each customer and while that's nice the rest of us are waiting. A senior VP, not a manager of stores could put a timeframe around what good is good Customer Service services and getting people through the door. Compromise. But my experience today was horrible! My one star is a minus for zero stars. For me it's always a bad sign when all men are working in a business. I'll always ask for the female working. As I did the last time I was in the store and I got great service from her. I was there for my same neighbor. She didn't give me a hard time. She worked it out where I could get my business done for my neighbor She spoke to my neighbor on the phone for consent. Easy. She was smart and helpful. Professional and too smart for Cox. This day not one female working probably about 6-7 guys working in the store. Back to my zero experience. Again, I was in there for my neighbor but a different issue she had moved and wanted to transfer services. On customer service on the phone one guy a jerk. Same attitude as the store. We hung up and called back. We got another guy he was pleasant and told us to go to the store. They would help me help her! I had same evidence she was a real person. I had same items but now we could not get her services transferred. Three minutes after I got into the conversation. While I was there after waiting 35 minutes but it wasn't the wait. The treatment! I'd be respected if I spoke Spanish. I am French Irish. The guy i got, was rude and just ignorant he shut me down and refused to listen. He did not attempt to help saying unless she comes in we can't transfer her service. I said she's disabled. She's on a fixed income. A senior. She has no car, can't go anywhere from her apartment. I can't put her in a lifted Jeep. she'd never make it. I said she sent me on her behalf what do you need to get this done. Again he shut me down he said you'll have to talk to the manager. That jackass was as bad. No. That manager standing right beside him who took over 35 minutes chitchatting with a person. He turned said no we can't transfer her service, it is the same address but different apartment number. I could not believe the idiot. I went back and we got on the phone with T-Mobile not only T-Mobile offer a Senior/Disability monthly cost. Lol. We got a woman! She was professional. Friendly. Great sense of humor. She had no Problem with Mary yelling out her consent. Her attitude was how to get this sale and work to find the best solution with the circumstances. Her equipment will come in two days and directions to hook it up. We asked if I could get it from the store with my name on it. Yes! Cox spectrum can go to blankety-blank they're the worst of the worst. Then we had a great female rep. She made her rounds every week. She gave pizza nights to answer questions. The Cox guy Mary has has never made rounds. He wont answer his phone. He doesn't make good on free phones. He has excuses rather than make appointments. Complaints go nowhere. In my business I hire female staff. I did try to hire a guy and it was a disaster just absolute laziest human being on the planet. And worse to customers! The photo is the Cox store to the right of my parking. I heard Cox was so bad that they could not stay in business why sold to Spectrum. Now Spectrum will take the dumb and dumber rude approach. But Mary does not care she is happy.

Excellent reliability, and support! These guys are great. We're so lucky to have a land-based…read morebroadband company here in San Diego North County. Moreover, one that delivers broadband to places that no one else will.

I will add that as soon as I became aware of the previously past due amount, I immediately paid it,…read moreonce someone finally gave me the details that allowed me to do so. It's great to hear that they "reached out" to apologize. Unfortunately, they didn't leave any message so there's no way for me to have known. It seems like now it's on me that they didn't hear back. Once again, it looks like my bad here.

Very good honest company, call them to get service for my mom and they were at the next day and set…read moreup the system and tested it I was working as a set of mine including my speeds they said it would have. I highly recommend them for your service

Could not be happier with my service with Alex and Fred. First time using Western Broadband and I…read moream up and running quickly! They were friendly , professional and helpful! Highly recommend!

This guy! I called this guy yesterday. It was a Sunday. He answered the phone. Nice, kind and…read morelistened to an idiot that had zero idea how to really explain what was going on on my computer. Computer stuff is like me explaining my car. I don't know. So my computer said it needed a Bit Locker ID. I don't know the ID, never heard of it. Pretty serious considering we do all of our business off this damn computer. Long story short- he understood what I was talking about. Told me what to do and I did exactly what he said and sure as shit. It popped right on. I'm back in action. I'm back on my computer. This guy is an angel, like a Saint. I highly recommend him.

I haven't even paid Dan for a service, but I'm leaving him five stars because our brief…read moreconsultation was incredibly useful. His honesty helped me turn back from the wrong direction. I'm rethinking the whole project. Furthermore, my son is a gamer and wants to build his own machine. I picked Dan's mind about this, and his advice is priceless.

I work for a local staffing agency in San Diego, Go-Staff Inc. in the Clairemont/Kearny Mesa (So…read more California) area. Our company has worked with Ztelco for multiple years. I've had the pleasure of interacting with this company for the past 2 years. The Ztelco crew that handles Go-Staff's account...Adam V, Ese S, & Fernando are a great team to have, hands down. The team has always been professional, supportive, diligent in the task at hand and the follow up is always appreciated. It is easy to ask for help; email, a phone call, or even a message in Slack. Ztelco is always available and always willing to help. THANK YOU!

The service was just okay and over priced. I started with a different provided and am having one…read moreheck of a time trying to cancel my service with these people. I cancel and then kept getting charged for months. shop around you can find better.

I had internet service from Lightwave Wireless set up at my home in Ramona yesterday. I've been…read moreliving in Ramona since April 2024, and I have been stuck with Cox cable internet. Cox is SOOOO GROSSLY OVERPRICED. They were/are charging me $155 a month for 500mbps down, 50mbps upload service on an introductory promotional rate. That price includes whatever hideous fee Cox charges for unlimited monthly data. After the first 1-2 years, that rate would be even higher because the promotional period would be over and Cox would also start charging me to rent their cable modem monthly. The problem is, I would usually never see that 500mbps speed on speed tests. Many times it would be around 400mbps. I never saw that 50mbps upload speed, it was usually more like 29-30mbps. I also really hated dealing with Cox customer service. They are just the worst people on earth, almost malevolent. They know you're stuck with them, and they will screw you over at every single possible opportunity. Example, when I first bought this house back in April 2024, Cox sent me a home installation kit with my order. I tried every cable outlet in the house and none of them worked. I asked Cox to send a technician out since the previous owner's Cox internet service worked just fine but my new modem wasn't connecting. Cox tricked me into paying a monthly fee for "Cox Complete Care", to get a technician out to my house, then a few months later when I discovered the fee and cancelled it, they charged me over $150 cancellation fee even though I never knew I even signed up. On that day I decided that as soon as another viable ISP alternative popped up in my part of Ramona, I would ditch Cox immediately. Fast forward 6 months, and I get this flyer in the mail from Lightwave Wireless. At first I thought it was some type of cellular 5g home internet stuff, which is mostly garbage and not reliable. I did some research and it turned out it's not cellular at all, it's based on microwave technology and it requires a good line of sight to their tower on top of Mount Woodson to get this service. The service can work with perfect line of sight or near line of sight, but if there's a hill or mountain blocking your line of sight entirely, this service won't work for you. I know that cellular service is not a fit for me, but microwave service definitely has potential. This type of service has one weakness, which is line of sight, but it has some great strengths. Due to having no cable lines or power lines between your house and their tower, it means the service is effectively weatherproof. There is the potential for service up to 1000mbps with up to 200mbps upload, and the best part is even their highest tier of service cost a LOT less than what I was paying for mid tier Cox service, and all of their plans offer unlimited data built in. The flyer was very compelling, it promised unlimited data, no contracts, 30 day free trial, no overage fees, free static IP, and 10-20ms ping times.. all for 25-50% less than I was paying for Cox. I might have paid them extra money just to get Cox out of my life, but hey half price works for me! I decided to give them a call. This was on a Saturday and to my surprise an actual human being answered the phone. That human being is named Sue, and she is awesome. Maybe she was just bored that day because it was her day off, but she answered the phone anyway, and answered every single one of my questions, gave me realistic expectations of what to expect in my specific location, confirmed the 30 day free trial and etc. If I could give Sue a separate 5 star review I would! There is a $100 install fee for this service, but they do not charge you any monthly fees for their equipment. You also don't have to pay the install fee until your first bill comes in at the 30 day mark. They even offered $20 a month off for the first year. I decided to give them a shot. They came out on 12/17/24 to do a site survey and installation. There are some trees partially obscuring my direct line of sight so they couldn't mount their microwave antenna as high up as they wanted to ( the pics below are not the final mounting location, the installer ended up finding a lower position with slightly better line of sight than in the photos below). The installers were professional, friendly, on time, efficient, and they did a really nice, clean looking install for me. I love that their dish is also their modem, and it is powered via power over ethernet, the only equipment inside your house is a small PoE adapter, it's the size of a typical AC power adapter. I am getting a consistent 330-350mbps download, 40-50mbps upload with 15-20ms ping times. Everything I was doing before with the Cox 500/50 service works just as well with this 350/50 Lightwave service, I can't tell the difference in performance. If I trim some tree branches they can mount the dish higher and give me even faster speeds. This service is great. Literally half the price of Cox!

Upon my initial call requesting information Sue was very helpful and provided a quick response on…read moreservice options in my area (Ramona). The technician Chris came out for the installation. He was very thorough and helpful. We finally have great internet! Thank you Sue and Chris for your helpful service.

Santiago did a great job installing our Dish Network. He is very professional and reliable. He…read moredoes the job and does not cut corners Thank You, Mike . Poway

From the owner: At PACHECO Communications,Inc., we know what our customers value, because it is important to us…read moretoo. That’s why we follow the Golden Rule, treating our customers and their homes with the same respect that we expect from anyone who services our own homes. We come prepared for any task at hand and strive to get in and out of your home quickly and professionally. If we don’t have a part or equipment you and your family desires, one of our other team members will be there within minutes to help finish the job at hand. We strive to satisfy all your whole-home entertainment needs. PACHECO Communications,Inc. strives to provide fast and efficient service while installing or updating your Security Camera, TV, Internet and Wireless Services. We provide the same level service to our loyal customers as we would to our family and friends in hopes of providing outstanding customer service, everyday.

Ive had GigaAir for about 2 years now and I have had a great expierence, I get good speed in a…read morerural area which i never got with mediacom. Also jacob has provided good customer service the 2 years ive been a customer. It was a very quick and easy installation proccess was well I would definitetly reccomend!

Jacob came out 3 days in. Row to make sure our WiFi was ready for crazy homeschooling 4 children…read moreand working from home internet! We have not had one hiccup! They are one of the few companies servicing our area that actually works!

Good service for Ramona as AT&T service was not without problems in our area. Always responsive to…read morecustomers.

Great service, friendly owner and employees, customer for over 10 years, they are getting better…read moreevery year!

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Dear Verizon Customer Service,…read more I am writing to share my disappointment with a recent experience. Verizon used to provide what I considered some of the best customer service--representatives were friendly, knowledgeable, efficient, and focused on resolving the issue. Unfortunately, my recent experience was very different. In my opinion, the level of service has gone from 100% to 3%. I recently needed a replacement phone. The first representative I spoke with was kind, although she spoke incessantly and repeatedly tried to discuss upgrades. I explained at least four times that I am not the person who makes decisions regarding upgrades or changes to our account. I also told her several times that I needed to get off the phone because my phone was overheating and the battery was dying--which was the reason I needed a replacement in the first place. She told me that, because I had been so nice, she would waive both the $49 replacement fee and the $14 delivery fee. She also told me the replacement phone would arrive on Monday. Later, I realized I had forgotten to ask about the size of the replacement phone, so I called back. Unfortunately, my experience with the second representative was even more frustrating. He was very intense and would not allow me to end the call, despite my repeatedly explaining that I do not make decisions regarding our account. I eventually told him I had to go and hung up. He then called me several times and left multiple messages, including one that simply said, "Wow." I found this behavior inappropriate and uncomfortable. The delivery experience was also frustrating. I had arranged for my daughter to be at my home to sign for the phone based on the delivery date I was originally given. Verizon then changed the delivery date, so I sent her home. The date was changed again, and FedEx attempted delivery in the meantime. This created unnecessary confusion and inconvenience. To add to my frustration, I am now being charged the $49 replacement fee, despite being specifically told by the first representative that it would be waived. We have been Verizon customers for approximately 15 years, and it is disappointing to feel that customer service has become so focused on sales and upgrades rather than listening to and helping the customer. Pushy sales tactics are irritating, especially when a customer has clearly stated multiple times that they are not authorized to make those decisions. Verizon can do better. We have remained loyal customers for many years, but experiences like this have caused us to seriously consider whether it is time to take our business to another company. I would appreciate someone reviewing this situation, including the promised waiver of the replacement and delivery fees, as well as the repeated and unwanted calls from the second representative. Sincerely, Valerie Wood Valndylan@gmail Thus is intended for Verizon Corporate unfortunately there is no email for Verizon