I tell you what, days in the phone with cox and getting nowhere, we finally called the local store…read more The employee there gave us more info than anyone did over those previous days. He told us our router was old and obsolete and that we could have a new one for no additional charge. We swapped it out, changed our passwords and most of the problems disappeared. He also showed us a program on our phones to show us exactly where our data was spiking, and that was the fix! We had a google glitch that was killing our data. Problem solved!

Horrible experience. Cox started raising my $60.00 a month bill for unlimited internet. Well they…read moresaid I went over my limit?? how is that "unlimited" they started charging me $10 bucks for every gig I went over a certain number of gigs. Apparently, I went 6 gigs over in 1 month so there was an additional 60 bucks, basically my bill doubled! I had done nothing different from the prior year I had service with them, that was weird. The next month they said I went 7 gigs over. So, my bill was $130. I called customer service and talked to someone in another country, clearly not named Steve but prob Sarvesh. I got nowhere with that call. Then they shut off my service after only 2 months WTF! I called again to complain and got some rando chick from the Slumdog millionaire club who was not understanding the situation. I literally told her, "Either you are AI that does not understand ROI and customer retention, or you are a really slow human!" she just stuck to the prewritten script and said I can't reverse the charges, I said yes, you CAN! but wont. So, you are willing to lose a lifelong customer for $110.00 dollars. They tried upselling me and wanted more money and I said to go F yourself are you deaf? I said Bye Felicia! I am not paying a dime and to lose my number. Have fun playing with your own COX ! Corporate greed at its finest my friends.

Could not be happier with my service with Alex and Fred. First time using Western Broadband and I…read moream up and running quickly! They were friendly , professional and helpful! Highly recommend!

Fred is amazing! My parents had never had the internet. I needed a connection to work when I stay…read morewith them. Fred came out, assessed the site for signal strength from his tower and quickly got us up and running just a few days after Christmas. The connection works beautifully and we couldn't be happier. Major kudos to Fred and his team at Western Broadband. Would give 10 stars if it was available.

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

Jolena Thouchalanh Provided personal, professional and very effective responsive service to me, a…read more92 year old, when online resources failed. Give her a day off. she works at the Black Mountain Rd Spectrum store Allen Rachel Rancho Bernardo

Below is a picture of the actual results you get if you pay for Spectrum's top internet service of…read more1 Gbps. That's 1000 Mbps to allow a fair comparison.

Ken with Invictus Communications provides a great service, a complimentary, no-obligation analysis…read moreof overall Business Communications and systems for the small business. He is friendly, knowledgeable, and has a unique way of breaking down complicated concepts to a level that anyone, especially non-techies can understand and relate to. I highly recommend Ken and Invictus for their professionalism and ability to find intelligent solutions to integrate communications, while saving a client money. Highly recommended.

Talk about a great telecom company. These guys rock. I really appreciate everything Ken has done…read morefor us. My business lives and dies by the phone. We had problems in the past with the big phone company and had to switch. Ken did a great job at finding the right solution for me and my company. Oh yea, and saved me about a third of the money I was spending. I have more features and benefits with this phone system than I did before. I highly recommend Invictus to any business owner looking for a great phone system solution.

I had internet service from Lightwave Wireless set up at my home in Ramona yesterday. I've been…read moreliving in Ramona since April 2024, and I have been stuck with Cox cable internet. Cox is SOOOO GROSSLY OVERPRICED. They were/are charging me $155 a month for 500mbps down, 50mbps upload service on an introductory promotional rate. That price includes whatever hideous fee Cox charges for unlimited monthly data. After the first 1-2 years, that rate would be even higher because the promotional period would be over and Cox would also start charging me to rent their cable modem monthly. The problem is, I would usually never see that 500mbps speed on speed tests. Many times it would be around 400mbps. I never saw that 50mbps upload speed, it was usually more like 29-30mbps. I also really hated dealing with Cox customer service. They are just the worst people on earth, almost malevolent. They know you're stuck with them, and they will screw you over at every single possible opportunity. Example, when I first bought this house back in April 2024, Cox sent me a home installation kit with my order. I tried every cable outlet in the house and none of them worked. I asked Cox to send a technician out since the previous owner's Cox internet service worked just fine but my new modem wasn't connecting. Cox tricked me into paying a monthly fee for "Cox Complete Care", to get a technician out to my house, then a few months later when I discovered the fee and cancelled it, they charged me over $150 cancellation fee even though I never knew I even signed up. On that day I decided that as soon as another viable ISP alternative popped up in my part of Ramona, I would ditch Cox immediately. Fast forward 6 months, and I get this flyer in the mail from Lightwave Wireless. At first I thought it was some type of cellular 5g home internet stuff, which is mostly garbage and not reliable. I did some research and it turned out it's not cellular at all, it's based on microwave technology and it requires a good line of sight to their tower on top of Mount Woodson to get this service. The service can work with perfect line of sight or near line of sight, but if there's a hill or mountain blocking your line of sight entirely, this service won't work for you. I know that cellular service is not a fit for me, but microwave service definitely has potential. This type of service has one weakness, which is line of sight, but it has some great strengths. Due to having no cable lines or power lines between your house and their tower, it means the service is effectively weatherproof. There is the potential for service up to 1000mbps with up to 200mbps upload, and the best part is even their highest tier of service cost a LOT less than what I was paying for mid tier Cox service, and all of their plans offer unlimited data built in. The flyer was very compelling, it promised unlimited data, no contracts, 30 day free trial, no overage fees, free static IP, and 10-20ms ping times.. all for 25-50% less than I was paying for Cox. I might have paid them extra money just to get Cox out of my life, but hey half price works for me! I decided to give them a call. This was on a Saturday and to my surprise an actual human being answered the phone. That human being is named Sue, and she is awesome. Maybe she was just bored that day because it was her day off, but she answered the phone anyway, and answered every single one of my questions, gave me realistic expectations of what to expect in my specific location, confirmed the 30 day free trial and etc. If I could give Sue a separate 5 star review I would! There is a $100 install fee for this service, but they do not charge you any monthly fees for their equipment. You also don't have to pay the install fee until your first bill comes in at the 30 day mark. They even offered $20 a month off for the first year. I decided to give them a shot. They came out on 12/17/24 to do a site survey and installation. There are some trees partially obscuring my direct line of sight so they couldn't mount their microwave antenna as high up as they wanted to ( the pics below are not the final mounting location, the installer ended up finding a lower position with slightly better line of sight than in the photos below). The installers were professional, friendly, on time, efficient, and they did a really nice, clean looking install for me. I love that their dish is also their modem, and it is powered via power over ethernet, the only equipment inside your house is a small PoE adapter, it's the size of a typical AC power adapter. I am getting a consistent 330-350mbps download, 40-50mbps upload with 15-20ms ping times. Everything I was doing before with the Cox 500/50 service works just as well with this 350/50 Lightwave service, I can't tell the difference in performance. If I trim some tree branches they can mount the dish higher and give me even faster speeds. This service is great. Literally half the price of Cox!

Upon my initial call requesting information Sue was very helpful and provided a quick response on…read moreservice options in my area (Ramona). The technician Chris came out for the installation. He was very thorough and helpful. We finally have great internet! Thank you Sue and Chris for your helpful service.

Anna was very helpful helping me find a phone and plan. Process was easy and stress-free. Thank you…read moreMs. Anna.

Our representative was Anna. She was very professional, patient and friendly. The store was very…read morebusy just after we arrived and though she was the only staff member on site at that time, Anna answered all of our questions, which were many. It's not often that we experience someone that can remain composed with a busy environment. Also a plus is that Anna speaks Spanish fluently

The worst! Internet hasn't worked well for3 months !ridiculous and then they call to offer more…read moreservices

Hi, I've been a paying cox customer for the last 2 years at my home. I have paid to have 1000 GBPS…read morespeeds and have never seen over 600. Isn't that called false advertisement? Charging someone for something and never receiving what was advertised and paid for... More importantly, I received my monthly bill in the mail yesterday showing my monthly internet charges have changed with a 50% increase per month added to my bill! I spent 1 hour on the phone yesterday with an incompetent representative who was trying to sell me a cell phone plan when all I was calling for was to understand why the HUGE increase and how they are going to rectify it... No resolution there and then I was promised I would get a return phone call from a manager - That was a lie, I did not receive a return phone call. I called again this morning to re-explain my situation, I get put on hold again and transferred to a new representative only to explain again my situation after being transferred to a "supervisor." the supervisor put me on hold for 20 mins and then disconnected the phone line! WHAT A JOKE AND HUGE WASTE OF MY TIME, YOU LOST ME AS A CUSTOMER FOR LIFE AND WILL BE SURE TO SHARE THIS EXPERIENCE WITH FRIENDS AND FAMILY So I called back AGAIN, demanded I speak to a high level representative that isn't going to try and upsell me on anything rather just explain the why and rectify my situation as I never agreed to any changes or upcharges for the equipment and services I use. As a CA resident I have every right to either accept or deny ANY changes to billing. I was able to get supervisor Jessica employee# 37449 on the line who stated she is the highest level of management I can talk to. She was unable and unwilling to help with my billing, stating she could not do anything. I never agreed to a 50% rate increase nor was it presented to me before COX cable decided they were going to tack it on to my bill. The only offer manager Jessica had was to slow my internet speeds down and go to a cheaper plan. Unacceptable, my internet speeds have NEVER been close to what I have been paying for, other providers offer the same speed and services for the same price I have been paying Cox. I will not be paying any additional charges above and beyond what I have been paying Cox as I never was presented with the charges and never agreed to them. I am switching providers and letting Cox Cable know if I am billed for ANYTHING in excess of what I was paying I will be filing a fraudulent charge back through my CC company and serving Cox cable in small claims court.