idk where else to write this review beware they lie to you…read moreand say you will get this great deal for switching over but its not true! i promise you. ive spent three months trying ti dispute my bill! they lost my trade ins and gave me zero credit for them even though i paid off. this company is criminal. contact me if anyone wants to get together for a class action lawsuit!

Ben was so beyond helpful, kind, and efficient. Came in with quite a lot to get done and Ben got me…read moreout of there with my new phone quicker than I expected. He was extremely knowledgeable and explained every part of the process thoroughly. Will definitely be coming back to this location for any future phone needs!

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

I have used this facility for years and even though I moved I will stop by when in the area. I saw…read moreJames and asked for some help with my cell. Great guy and ver professional and knowledgeable and answered a lot of my questions. I highly recommend this store. Keep up the work.

Sandra is the bomb. Excellent customer service, problem solver extrodinair. Thank you.read more

I came to this store to get new service. I had an official sheet from from T-Mobile with the…read moreprogram I wanted. Somehow after spending two hours, yes two hours with a new person who said she was training, the program written that I gave her was not what she signed me up for. She took my sim card out of my existing phone and did not put it back. Because of the outrageous time I spent doing this and the fact that the program I signed up for wasn't what she did, I cancelled. I am now trying to reinstate my previous phone service. The employees at this location aren't professional. You will spend way too much time with incompetence and a lack of consideration for the customer. Stay away from this location.

Matt was able to help fix my phone quickly and explained what the issue was. Trusted him that only…read moreoffered services necessary. 3rd time coming to this location and will come back for any future needs. Cost was very fair!

Just replace your phone. I brought my Samsung Fold in to have the larger screen replaced. They said…read moreit would be just like new, and when I picked it up they said don't mind the static look of the screen, that's just the adhesive, oh and also it's now a matte finish instead of like the original but these last longer, etc. It split within a week, the static never went away, it super sucks. I won't even bother trying again. The original screen held up great for years. This one not even for the first day.

I've got to give these folks credit. I came in here on a Saturday with a phone I picked up…read moresecondhand - I'm with Verizon, and I might resell this phone anyway - and they helped me get it unlocked. The staff of three was all masked up, and there were separate standing areas; each staff member seemed to be helping three different customers at once - selecting phones, transferring phones, fixing billing issues, and helping people like me. I was impressed at their efficiency. As a non-customer, thanks again - it's enough to make me consider AT&T again!

Ive been to thia location multiple times since its close to my house. I keep giving this store a…read morechance but the customer service sucks. Nobody greets you when you walk in, dont even acknowledge you. I had a problem with my phone and there were 3 workers and only 2 other customers in the store and not one came and asked if I needed help. So I left and went to the other AT&T office oceanside Blvd and I was helped right away I know I cam count on that store but not the one off old grove! HORRIBLE customer service.

Super busy when I went in…read more It was around lunch time. I needed to cancel a line and get some information about going abroad and what is included with my plan with that. The employee acknowledged me pretty quickly. They put me on a wait8ng list, and told me to dial 611 I think it was to cancel a line. I did that while I was waiting for my turn. While I was on the phone doing that, the operator was also able to help me with more information going abroad! So I was able to do everything I needed via phone! I let the employee know, I think their name was Jay, that I didn't need any help anymore and thanks for helping me out! There's plenty of parking since this t mobile is in a shopping center.

Terrible customer service!! I will never go back to this store. I walked in the guy was helping…read moresomeone totally understand. The young man did not even look up or greet us , we walked around for a few minutes and not once did he acknowledge me or say anything. I walked right on out and he still did not say a word. This was a bad experience. I would Never recommend this store!!!!

I went to this location two days in a row. Marilyn went above and behind to try to help me resolve…read morethe problem my daughter was having with her phone. Although we didn't get it fixed she went out of her way to help trying everything she could to fix it. She finally referred me to tech support but after 40 mins they were unable to help. Marilyn was patient and professional. Even though this location is out of the way for me I would come back because of her customer service. I live in San Marcos and those locations suck for customer service. The guy on San Marcos Blvd was rude and the one on Rancho Santa Fe didn't know what he was doing.

I just want to brag about how good Nancy was her customer service and Enthusiasm skills brought a…read moresmile to my face. Especially after numerous phone call with 611. I tried calling Jon to let him know what an asset she is to this company!!!

Anna was very helpful helping me find a phone and plan. Process was easy and stress-free. Thank you…read moreMs. Anna.

Our representative was Anna. She was very professional, patient and friendly. The store was very…read morebusy just after we arrived and though she was the only staff member on site at that time, Anna answered all of our questions, which were many. It's not often that we experience someone that can remain composed with a busy environment. Also a plus is that Anna speaks Spanish fluently