Julio was amazing! My mom was confused about her bill, and he patiently explained everything and…read morebroke down each charge so we could understand it clearly. He also provided the billing department's phone number because there was a mix-up when the account was originally opened. Esperanza was also very helpful throughout the process. We truly appreciated their patience, professionalism, and excellent customer service!

I called initially to make sure I did not need an appointment, and Justin helped me. He said he…read morewould be there personally to assist me. In entering the store, we were greeted by Justin and immediately assisted. He spent over 1 1/2 hours assisting my 91-year-old client with a cell phone to Cox transition and other questions. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAmazing customer service! This is a forgotten art, and I give Justin the highest recommendation at the Cox Business Office location on College in Oceanside. Leo is his manager, and I hope he reads this, that he has an absolutely amazing, patient, knowledgeable, professional, and friendly fellow named Justin that made our day! Thank you!!!

I ordered a TV service to my shop, and José was referred to me by one of my costumer. José did a…read moregreat job installing my TVs and my satellite, and giving me the best value package deal out there, guaranteed! The quality service was beyond expectations! You go with José, you can't go wrong! Definitely 5 stars Thank you

From the owner: Vivint Alarm System Retailer Dish Retailer and Repair…read moreAt&t Retailer and Repair Direct TV Retailer and Repair Exede Retailer and Repair Voip Video, Internet and Telephone Installation and Service Calls

Jolena Thouchalanh Provided personal, professional and very effective responsive service to me, a…read more92 year old, when online resources failed. Give her a day off. she works at the Black Mountain Rd Spectrum store Allen Rachel Rancho Bernardo

Service is terrible. Called to transfer service to new location. Shut off my cable and internet…read moreimmediately and called back 3 times to turn it back on until I move to new location. They just don't get it. Don't give them your money.

Great experience with this company. Everything was quickly and professionally installed. The…read moreinstaller took the time to spend with me to make sure I was proficient on operating the satellite system before he left. I would highly recommend them to anyone including my friends and family.

When I approached first by Robert, the dealer for at& T at the sunset market in Oceanside, Ca. I…read morewasn't ready than to switch my provider, cox at that time, with direct t.v. As he was represented at that specific day. I came back again to the same place I met Robert before, and after so many disappointments from cox t.v. I decided to go ahead and switch to direct t.v. They gave me an excellent deal that I couldn't pass by and for all the channels that I got, I thought that it was a bargain what I'm paying for it now. The picture is clear. Comes quickly and the remote control it's easy and fun to play with. Joseph was so kind and nice to me and offered to help me to go through with all the information process if I'll not understand exactly how to do it. He was patience and very helpful and gave me great support to have better knowledge of the program that I still have to learn a little more. Philip, the installer was nice, kind and very informative & showed me exactly how to do any thing that I've asked him on the spot. I couldn't be more happy and thankful to this wonderful people that gave me such a great deal that saved me over $50 a month for all that extra channels that I'm so much enjoying from and the kindness and support that I still have from this company and their wonderful people, is priceless to me! I'll be happy to stay with direct t.v. As long as they'll let me because of all that generosity, service & lots of savings that they offered me & still honored that. You guys are the BEST! Thanks God I found you when I really needed the change! I'll be happy to recommend to any body I know about your great & incredible service that you offer & I'm sure every body will appreciate it when they'll try. I know I definitely am!

I understand that call centers are closed and that people are working from home…read more From home means they are on a secure network. I just called customer service. I couldn't hear the woman because Of al of the background noise. I asked her. She said the call centers are closed and that she was working from home. She was definitely not at home. She was in public. On public WiFi. I'm not comfortable with my account information, address and automatic payment information being accessed on an unsecured network.

They raised our price after just 4 months! Joined with a…read morediscount on first 2 months. Then paid reg price the following 2 months. Our next bill has gone up already! My bad, should've read all the horrible reviews. This customer is already looking for another service.

I cannot day enough good things about California Video Repair…read more First of all, they do housecalls! Yes, actual housecalls! Which was invaluable for me because there was no way I would be able to transport a 61" LED DLP HDTV in any vehicle I own. I explained that my beloved TV had blown capacitors about 12-18 months earlier and that I needed someone to have a look at it. They arrived on time and were quickly able to open up the TV and pull the power board with the visibly blown capacitors and a few fried resistors. They took it back to the shop to work on and came back out for the install and test, all part of the original quote (which included the original housecall). Unfortunately it didn't fix the problem, so they loaded up the TV to go back to the shop for additional work. Fast-Forward a few days and I'm informed that there is additional damage to the system, a few components and boards that need repairs/replacing, none of which is a surprise, really. They ask for a few days to properly research to components because the immediately found parts seem "too pricey" (their words!) and they need some additional time to get the most bang for my buck. A few days later I get a call to tell me the parts/labor cost for the job, from which was generously deducted quite a bit of the costs I'd already paid, and I gladly gave he go ahead. Some additional time was needed because the TV was exhibiting some weird symptoms that required additional research even after they repairs/replacements had been made, but I was totally fine with that since the TV had already been dead for well over a year already. Today my TV was delivered to my home as good as new! Repaired, tested, glorious, and cleaned inside and out. As beautiful as the day I bought it and with a full 1 year warranty covering the parts and labor! All this, and well within the budget I had set for myself to get the TV back up and running. California Video Repair has earned the right of being my Go-To from now on. Thanks, guys!

Excellent service all the way around. Honest, professional and reasonable. Labor for service call…read morewas $239 which included trying to repair onsite, taking back to shop for further testing of power board, ordering new power board and delivery of repaired TV. It was due to SDG&E power failure. We ended up spending $560 including parts to repair our 75" Sony Bravia which would have cost us $1,400 to replace.

We were delighted with the wonderful service we received from John. He c ame to our home twice to…read moremake sure we had the necessary service we wanted to view programs on Saturday and Sunday. He truly went the extra miles!

Had Orion Internet installed today in Rancho Santa Fe. Very few affordable options in my area. ATT…read more1 bar of cell service at my location so 5G not an option. Was limping along with DSL. Their installation today was great. Very professional, great customer service. I now have speedy internet/wifi at a reasonable / competitive price. Thanks to the Orion team.

Wow, wow, wow! These guys are so awesome! I absolutely LOVE the work they did with mounting my TV!…read moreFive stars all the way up! I requested a quote and Robert told me he could come out the next morning. He texted me to let me know when he was coming. They got straight to work and worked so quickly. Before I knew it, they were done already. Their work is so clean and professional. They left me speechless with how nice it came out! Quality, skills, professionalism, reliability, best price, quick to respond... hands down... they're the best!

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

I contacted Empire Satellites to get Starlink installed. I live in Riverside, CA and they were able…read moreto service my request. Chris did an amazing job. He was friendly, fast and very professional. I live in a two-story home and Chris was up on the roof no problem and had my Starlink installed super fast. He also helped me with the setup process so I could connect my devices. I highly recommend Empire Satellites. Chris was great and the price is a great value for the service Empire Satellites provide.

Practically everything in the follow up response by the owner is a blatant lie, further proving my…read morepoint that the guy has no integrity. 1. Original quote given did not specify a "covered cable" install. I would have declined right then and there. My router is located inside a room with no exterior walls. 2. I never "insisted" on using the mount that I bought. If it was indeed not suitable (which of course was not the case), it should have been explained exactly why. All this particular mount needed was a small block of 2x4 behind it, to clear the edge of tile roof. But Chris was too lazy and rushed to think it through. Instead, he claimed that it needed "an extension" (nope, it didn't), and proceeded to butcher my brand new fascia by driving six (!) lag bolts through the mount at haphazard angles. When I re-mounted the dish properly myself a few days later, I was appalled at the damage that was inflicted. 3. He is obviously not used to his customers checking the quality of his installs. He came up with "oh, it's not finished yet" line only after I showed him the photo of the shoddy work he has done, got up the ladder myself, and demonstrated how wobbly the mount still was. Before then, he kept insisting that the mount was installed perfectly. 4. Before he left, he did offer to install his "professional" mount for $100. It was NOT free of charge, as he claims. This sleazy used car salesman's last ditch upsell was the final straw for me. That's when I knew I had to post my review. I have nothing more to say - it is up to the reader to decide who is telling the truth. If you still decide to hire Empire Satellites to work on your home, be prepared to live with the consequences.

Excellent reliability, and support! These guys are great. We're so lucky to have a land-based…read morebroadband company here in San Diego North County. Moreover, one that delivers broadband to places that no one else will.

I will add that as soon as I became aware of the previously past due amount, I immediately paid it,…read moreonce someone finally gave me the details that allowed me to do so. It's great to hear that they "reached out" to apologize. Unfortunately, they didn't leave any message so there's no way for me to have known. It seems like now it's on me that they didn't hear back. Once again, it looks like my bad here.