I've been here twice so far and I've had a great experience each time. I don't know what everyone's problem is but it certainly is not the staff here as they are very friendly helpful and professional. Anthony was super helpful and certainly went above and beyond. He was also very knowledgeable. I'm also very happy with Spectrum, both internet service and mobile. Again, great experience with both services. I highly recommend this location and Spectrum in general. Honestly makes me wonder if most of those negative reviews are from competitor employees... read more

Jolena Thouchalanh Provided personal, professional and very effective responsive service to me, a 92 year old, when online resources failed. Give her a day off. she works at the Black Mountain Rd Spectrum store Allen Rachel Rancho Bernardo read more

Extremely unprofessional management. I had a pleasant interaction with a staff member named Jerry, but the manager, Guillermo, refused to even speak with me. After waiting 10 minutes, I was told the manager "wouldn't waste his time" because my issue didn't involve a sale. Jerry was professional and honest about the lack of support at this location, but he seemed incredibly stressed by the environment. While corporate support eventually fixed my issue, this experience was so poor that I have moved on to a different company. Avoid this location if you expect any level of service. Never in my life have I been treated so poorly! Shame on you Guillermo! read more

Anthony is the hardest working member of the spectrum team at this location. He provides excellent service and manages to stay patient in all areas of customer service. Thank you for your hard work! He is LITERALLY the unofficial manager of this store. If it weren't for him, it would be falling apart! Give him a raise spectrum, and appreciate your employees better. read more

My mom had home internet and TV services with these guys for over 27 years, when she moved they didn't close the account but created a new one. It was 5 months before we noticed they were double charging us (it was on auto pay, so shame on us). They only offered to refund one month. Suck dick heads. Terrible customer service. read more

Worst TV experience ever. Tried the "new" router from Spectrum and nothing but troubles. I no longer can watch TV anymore. Very slow set up, constant buffering (about every 3-5 seconds, and the picture is unclear. The "new" Xumo is horrible. My 29 year old son agrees with me so it's not me! It is slow and incredibly not user friendly nor intuitive. I'll have to go back to the setup we had before. Very disappointed. read more

Awful service. Impossible to disconnect. Worst company and highly recommend to not use them. This is in regards to spectrum in general, but I just worked with a Will at the actual location. He was actually very helpful. read more

(This is not a review of Carlsbad employees. It relates to Spectrum employees who received calls in Texas and Ohio.) Good deal on fast internet but the 3 people I spoke with on the phone (sales, billing and customer service reps) all provided different price quotes. I had to threaten to cancel my 1 day old internet service to get back to my original price quote. The customer service guy even told me to call him back to get phone service added but that he didn't know his phone number. Really?! I am not kidding! These people are either completely incompetent or do not have a moral compass. Get your offers in writing!! read more

Wow terrible customer service. I was being as nice as possible explaining my issue. I just wanted transfer my data from one phone to another within the same plan. The lady could not have seemed more annoyed so I just left because I couldn't deal with her. Maybe hire someone who actually likes their job. By the way, I've never left a review on Yelp before. So it was THAT bad. Made me want to switch companies. read more

Sounds like lots of bad reviews. I would like to post a positive experience I had. My cable was not getting selected channels and my internet was sporadic. Pit in a service call. Set up 4-5 pm. Tech Miroslaw showed up at 430. I described the issue, he was very professional and thorough. Discovered signal on was good but coming back faulty. He did change out an old cable from street to house and place a secondary call to service the issue. Was notified completed that night. All is working great now. Special kudos to Miroslaw and his team. Highly recommend! read more

The worst company to deal with in my life. I don't understand how legislators can allow a monopoly like we see between Cox and spectrum. The results are not surprising, you get horrible service and horrible customer experiences when purchasing and returning equipment. The staff is untrained and unprofessional and the costs are exorbitant compared to what you see in a free, open market. I'd advise anyone who has an alternative option to Spectrum to use any other provider. Starlink is your best alternative. Down with Spectrum! read more

Horrible store and experience. No one here offered to schedule a tech to come out, they acted like it would be plug n play despite the place I'm living at previously having AT&T. They still had the audacity to leave me a business card and they clearly get commission. Then after scheduling a tech to come by he was 3 hours late. When the tech arrived he took one look behind the wall coax and said "Yeah, this was never going to work". Lastly you can only configure the router through this app with an account! Going to the gateway address will tell you to download the app which is extremely limited in the settings offered. Not only are we relying on their own security, we can't customize the router more than a few basic settings. Go with literally any other provider! read more

What a waste of time. I needed to pick up a router for my new home. My wife started us an account and she added me to the account over the app. When I got in the store there were 2 employees and quite a few people waiting. I put my name down and waited for over an hour. When it was my turn they informed me that I needed to be added to the account over the phone and not on the app. So they couldn't let me pick up the equipment and I wasted all my time. Would have been nice to know beforehand. A poor woman was dropping off a check but they wouldn't let her do it without an appointment so they made her wait over an hour just to hand off a check. There's got to be a better way. read more

I would stay away from Spectrum. They will NAIL you with roaming fees, even while using wireless. Of course, they don't tell you this. Of course, they are unwilling to reverse any charges ($200.00 in fees for a $30.00 line). The customer service was horrible. They obviously don't care about their customers, even when they are dropping like flies. Sad! Must use this technique to make up for people who are leaving Spectrum. You have been warned. read more

Been using spectrum for many years and their rates keep increasing. Imagine my surprise when they offered downloads for free which I was subscribed to - I took advantage of their free downloads ..... and guess what - yep my premium increased to more than cover what I had saved. read more

Very shitty company when it comes to billing. I told them to bill me at the end of the month. That is when I pay. They refuse. I can see why. They don't care about their reputation with customers or the customer experience. With so many one star review they are not good working with Customers. I always pay on time but get continual threats of cancellation because they billing process. I guess I am going to have to put up with it, I am close to telling them to shove it. I'll probably go to wireless and ditch cable for my internet although I have no idea if they would be any better. read more

Went here to pick up my modem after ordering internet on line. No acknowledgement they just stare down at their computer ignoring you in the hopes you leave so they won't have to service you. Wow amazing how bad the customer service is here. The employees must really hate their jobs, but this should not be a reason to treat customers like crap. You will get better and friendlier service at the DMV. Once I was recognized the whole process was uncomfortable and I felt I was bothering the service rep. read more

I wanted to upgrade my Spectrum internet so I talked to someone in sales on the phone who gave me a lot of information on what sounded like a good plan. I wanted to think about it so he said he'd call me back in a couple and he never did. So I went to the Spectrum store to do it. The man who helped me, Brian, was very nice but after I left there I learned that: 1) He didn't tell me that I was at the beginning of a billing cycle on my old, more expensive plan and would be billed that rate for this month. 2) He didn't add our watches to our mobile plan as he was supposed to do so I had to either call or make another trip to the store to do it. 3) He didn't tell me there was a $20 activation fee for each watch. 4) He had me pay $100 but didn't explain to me what that was for. On top of that, the modem I was given was defective so I couldn't hook it up myself and had to wait a few days for a technician to come out. I'm sure it'll be fine once everything gets going as it's supposed to but I'm not happy with my experience so far. read more

Don't waste your money with this company they steal and when cancel they don't prorate so if you use the service for 6 days they still expect for you to pay for the full month This company is garbage read more

Use Starlink There is always an issue. Moved: disconnected my services months later. App is slow and unresponsive with errors? Cool. Can't login to even update it. They force you to call them to cancel. What a scam. So let me get this straight: I cannot set up new services at my new place if the old services are active? So I'm dependent on the previous owner to cancel/close their account. So I get nothing? Sounds like an amazing setup you guys have there. RIP I'm trying to GIVE YOU MONEY and you make it impossible to setup an account, transfer or even login. It's over. Lol! Dust off those resumes. The cs rep had the gaul to mock me on the phone when I called to get it sorted. Peace. Cancelled today. You lost a customer. It's that bad. GFY read more

Here's the actual speed with Spectrum's "gigabit" top of the line internet service. The CEO was paid $89 Million in 2023, last year. Draw your own conclusions. read more

Spectrum - Mobile Phones Near Me - Carlsbad, California

I recently moved only 3 miles from my current residence and called to have Spectrum Internet canceled at one residence while installed at new residence. When I called to request a credit for one month of billing that shouldn't have existed, Spectrum customer service explained that I had 'insufficient evidence' of the cancellation. AND they won't offer a customer retention credit for a miscommunication with the telephone rep at the time of cancellation. This after ELEVEN YEARS as a loyal customer. Bye Bye Spectrum! I will never use you again. Ever. read more

They don't have competitive prices, they charged me $30 because my credit card was declined (it was closed because of fraud). I called in with another card same day and they would r refund the decline fee. Ting has never treated me so badly. I highly recommend Ting if they are available in your area read more

I gave 1 Star, because it does not allow me to rate them with a 0 of -0. Last month, we turned off our business service after 25 years and wanted to transfer the landline number to our cell phone so we could continue to receive call from customers. We've been on the phone 5-6 times (at least 1 hour each call) with a Rep to find out what's going on, and at first, they tell us that the number doesn't exist, and is not in their inventory. Then, they tell us that they will make sure that the number is transferred so we can receive the calls. Last week, we were told that we had to purchase a new cell phone so they could transfer our prior number to a new device, and it would be active on 1/21/25. SO, we purchased a new cell phone as required... Now today, (1-21-25), low and behold, they can't find the number again...:-( This is absolutely the worst. NO Help Today. They'll place a ticket. I'm confident, Spectrum will not allow this on the Review portal. Unhappy Customer. read more

Use Direct TV, not Spectrum! Do not use them. The product is pretty good but, although they will prorate your monthly bill when you start using them, they won't prorate your bill when you have to disconnect. In our case, moving out of state. They will charge you for the whole billing cycle, regardless of when you stop using them. We are moving out of state and asked for the disconnect to be on our moving date which happens to be halfway through the "billing cycle". Essentially, we are paying for over two weeks worth of service when we won't even be in the state. The new homeowner will start their service and Spectrum will be making money off of both our families. I pointed out how unfair that was to the supervisor, James, and he basically said "too bad". They do not prorate the ending of any billing cycle. Bad, bad business! Go elsewhere if you can. read more

Spectrum didn't give me all the cables I need. Had to go all the way to the nearest spectrum store.

This office seems to be extremely understaffed. The wait was more than 30 minutes, and I was number 2 in line. Be sure to make an appointment, even just to return equipment as was my case. read more

The woman with the blonde hair in the store was so rude to my son when he went to upgrade. I returned with him luckily we did not get her the second time around but she proceeded to watch us the entire time. So unprofessional, terrible service The man that helped was ok not much better and not very informative. Store is nice other then that , no thank you. read more

Beware! Bait and switch company, "don't trust them for one sec"!!! Spectrum sent me a mailer that was made out to me for $54.99 to add TV to my internet. Then to find out it was much more money almost by double... SHAME ON YOU TEAM SPECTRUM!!! It's tough enough out here without your gouging!!! I didn't pull trigger and now looking to move all my services to another company... " By By Spectrum " read more

Spectrum - Spectrum Mailer - Mobile Phones Near Me - Carlsbad, California

After receiving regular and continuous unsubstantiated rate / fee charge increases from Spectrum over many years, together with very deficient internet / phone / TV services (internet down"regularly), our billing crept from less than $100/mo to well over $300/mo. The forced rate increases at the the whim of Spectrum were accompanied by poorer service over many years. Finally we reduced our Spectrum billing footprint down to $124.95/mo by eliminating TV services and buying into a IPS speed increase from 100 to 300mps. Yet, using the SpeedTest App, we never saw an increase in Download-Upload speeds inspite of being charged for faster service. We shopped available IPS and found faster and 5g unlimited service for $30/mo TOTAL. Yesterday, 12SEP24 went into the Carlsbad Spectrum store (Avenida Encinas) and cancelled all services. We also returned all Spectrum equipment during this visit. We were told in very rude and condescending fashion that even though we cancelled as of 12 Sept 2024, "Spectrum does NOT pro-rate billing changes" and that the (increased !) payment of 132.23 that was due the next day (13 Sep) must be paid right there on the spot (a day early) or we would 'be sent to collections and our credit would be dinged !' When the employee at Register 6 was questioned as to how he could make such unfounded threats for a payment not even yet due, he simply continued to threaten collections / credit damage actions. He further stated the "no-prorated" policy is firm and that YES, we had to pay for services into next month for which we had no way to access or use because we already cancelled. We are meeting with a Class Action Legal Firm to seek remedies available to us, and others, in this matter. Quite simply, we have been robbed and mistreated by Spectrum and we are not letting go of resolution. (BTW, we never missed a Spectrum payment [auto-pay] for decades and the threats of collection / credit actions are totally baseless and unfounded) read more

I had a very negative experience with Spectrum's customer service. I was planning to disconnect my Spectrum internet service, but when I spoke to the Retention Department, the representative assured me that my bill would be $54.99 per month. In the first month, on July 14, 2024, $54.99 was deducted from my credit card as promised. However, I then received a bill for $69.24 due on August 13th. I called to inquire about this discrepancy and was given a different amount and explanation by each person I spoke to: the representative, the supervisor, and the billing department staff. This inconsistency is unacceptable, and I no longer wish to continue with their service. I plan to share this negative experience in reviews wherever possible so that others can make informed decisions when choosing an internet provider. read more

No comment. Go and see for yourself. You be the judge. When there is a problem the manager lives in the office which is in the back & will not come out. IF THE MANAGER is on the floor. He or She will sit at a desk & look or act like they are working on a laptop. Will just listen but not get involved with any situation, unless they have too.. Unless the customer asks for a manager. Anyone having a problem with Spectrum should call customer support and make a complaint with their corporate dept. Or ask for a regional or district manager. It will trickle down back to the store. Make sure you follow up on your complaint or you and your complaint will go thru the cracks again. Just like the situation your complaining about? Give them a dose of their own medicine . read more

I was in this store recently. My daughter wanted to get off my account and open her own cellular account and buy a new phone. There were four young men sitting around on their phones. They would not help us. They were NOT busy. The guy handed me a business card with a hand written customer service phone number on it. Said I needed to call it and they would help me. Have you ever called Spectrum customer service? Wait on hold for at least 30 mins and at the end of the call they have not helped me with what I was calling for. Now filling out this form on line to transfer daughter phone to her own new account and the guys in the store would not print it. I need to sign and upload this and my drivers license. But they will not print the form for me!! First of all I don't want my license into the WWW. Anybody ever hear if Identity Theft??! 2nd I don't have a printer. Why is it so hard??!!! I'm standing in the store telling them it's OK that my daughter wants to open her new account!! You'd think they would be happy about that!! Terrible!! No I do not recommend this Spectrum store!! read more

We had such a great experience with the Spectrum representative, Julie Dahlquist. Our family needed help with our plan and with adding two new lines. We were prepared to be frustrated and overwhelmed with everything we had to do but Julie was there every step of the way. She answered all our questions and helped with kindness and determination to make it work. We are grateful for Julie helping us with our Family Spectrum plan. Thank you, Julie. read more

After years of paying over $300/month on our cable / internet, we finally cut the cord...NO MORE CABLE!!!! I thought returning all of our Spectrum rented devices felt good but it's been a little over a month and getting these low bills from Spectrum feel even better. Our bill is still about $80-ish dollars for their highest speed internet and having a land line still coming in. It can be reduced another $13 if we get rid of the phone but I don't know, I'm old school and want that in case of an emergency. Spectrum / Time Warner Cable has served its purpose but took a good amount of money from our pocket books every month in the process. I wish we did this years ago. We still have Netflix and Disney+ and currently testing out YouTube TV to see if that's an option. Right now, we are saving over $200/mo with no cable and I definitely don't have FOMO. With all the negative crap on TV these days...we have no regrets! read more

Spectrum - Mobile Phones Near Me - Carlsbad, California

Following three + years of engaging service from Spectrum, I decided the fees were extremely high. My first encounter in the location was frustrating. When I inquired about a less expensive program and what my alternatives were, I was given a very cursory answer offering me very little in the way of savings. The big "push" was to switch my ATT cellular to Spectrum and then I could save money. I was interested in streamlining my TV service and ridding myself of the unattractive cable box. A solution was offered but again, linked to having a Spectrum cellular even though I told the associate I had no interest in changing providers for my cell service. I then went to ATT and found exactly what I needed. By switching my internet and TV service to ATT I saved well over $100 a month. The TV situation was easily resolved with ATT's Direct TV Stream device. I immediately returned all of my Spectrum equipment and learned from the clerk at this location that I would have to pay the full month's fee even though my month's cycle began one day prior to returning the equipment. The clerk suggested I call Spectrum billing and request an exception given the short period of time of the new cycle. A claim was filed and 72 hours the request was denied. Spectrum refused to refund my $250+ monthly fee. I guess they need it more than I do! Spectrum is in the business of profit which I respect but they fail at the loyalty piece of business. They did not attempt to retain my business at all. I endorse ATT if it is an area any one reads this lives in. The internet and TV service are seamless and my mobile phone did not play a part in the pricing I received. I have been an ATT/Bell System legacy customer for decades. I am treated with respect and ATT is genuinely grateful for my patronage. I suggest thinking twice before engaging with Spectrum read more

I visited this office to get help with my account. The staff was rude , arrogrant and had lack of understanding of my problem. Idid not feell welcome in this store and wasted my time trying to get assistance. The service rep was not willing to work with me and showed lack of empathy read more

Could Internet download and upload be any worse? Speed tests are nonsense as are their speed promises. If you can get Internet from another company, do it. read more

I visited the store today and had a very good experience with Leo. He greeted me immediately and asked how he could help. I needed a new remote which was no problem. I appreciated I could just enter my phone number to find my acct and unlike other (imo) not so bright customers on Google reviews, had my i.d. (because at least I don't want any ole jackass walking in and being able to do anything concerning my acct). Leo saw my acct and what services I had and noticed what I knew already--Im paying way too mIch for the bundle I have but when I've called customer service, they are not really helpful at all. Anyway, Leo was great and made the experience a good one. read more

Businesses operating during the pandemic, "thanks, but no thanks" Review #5 without too deeply discounting emergency room staff, ambulance crews, policemen, and firefighters, i'm having a hard time coming up with a more essential business in the Age of COVID than cable TV. i gotta hunt 'em down a couple of times a week to get my WIFI (which, in spite of their bullshit promises, only connects in half my house) talking to my smart TV. and it's NOT like i live in the middle of nowhere -- i'm in old Carlsbad, a short stroll from the part of town local's (who still say "Elm") call the village. SPECTRUM continues to be a cautionary tale -- with a virtual monopoly, they can be as dysfunctional as they want and every time i deal with them, they raise the bar. this company is the poster child for why competition is a good idea (and a cogent argument for why we shouldn't pass out "participation" trophies to our kids -- maybe we should set the earning self-esteem bar a little higher) -- competition is important. if you're essentially the only game in town, you don't have to have good service, a good product, or be competitively priced. instead of "dog-eat-dog" with everybody scrambling for market share, SPECTRUM can be the company whose dog shits on your front lawn while they stroll by without even looking back. not sure why they bother saturating the airways with ads for being my mobile phone provider. these idiots can't even get cable and internet right. read more