Very impressed with the services I've received by Kevin and Andre. I recently purchased a photo booth and was told by the manufacturer it would be "turn key". Once I received it-- it required expert programmers to get it to function. Thank Goodness I had AU technology at the top of my list to try out. They jumped on my project immediately and have taken the time to help me with a huge investment I felt I had made a mistake on. Thank you guys so much for assisting me with this and getting my new business off the ground. I will definitely send all my clients your way! Highly recommend:) read more

I had a extreme emergency for medical records and my computers blew. Kevin had suggested 6 months earlier to upgrade because we have been so busy. I meant too! Kevin and his expert team came to the rescue. They offered to do their best... six hours later I was up and running with records intact. I still use pencil and paper so I greatly depend on Kevin and his team. I have done so for the last 8 years. Thank you! Brian R Wofford DC, QME read more

This company knows what they are doing! It's a rare thing to find a company that does not overpromise and underdeliver. Kevin, Vianca, and their team are the only people I trust for my computers and help desk support. read more

Kevin was amazing! It was so refreshing to have somebody honest working on my computer issues. My laptop was having trouble and I did not want to take it to the big box corporate repair store. I found AU Tech on yelp and they were local. I'm so glad I reached out. IT is not my field so Kevin explaining patiently and understandable was incredibly helpful. He was friendly, honest and worked in a timely manner. He was able to explain what was going on with my laptop and keep me updated as the process was working. He also took time to give me recommendations of what I could do to upgrade should I want to buy another computer in the future. I was very satisfied with my service and will recommend it to anybody I know. Thanks again! read more

Kevin and his guys were nothing but professional and extremely knowledgeable. They built me a brand new computer with my desire for green led lights. I actually got more than what I asked for. Installed everything including my cordless new printer and gave me hands on training! I highly recommend this company for your computer needs. Will continue to use them. Catherine Lord read more

Kevin and Vianca are wonderful business owners. They have assisted with our home network on a few occasions. Jenifer and I were invited to their grand opening and saw why their operations runs so efficiently and on point. The office is clean and cutting edge with monitors and work stations to provide the best and most effective I.T. support for business and homes. May 2020 bring AU Technology an even better year. read more

This review was supposed to be written almost 1 full year back, sorry for the delay Anthony! The story: I was planning on doing a gaming desktop build last June 2017. I went online, ordered my components, then took the long drive to Micro Center to pick everything up. When I got home, I jumped straight into the building process. Once I had everything squared away, I was ready to turn my new machine on. Unfortunately, I was unable to get my new computer to post the motherboard screen on the monitor. I tried to everything to get it to work including completely rebuilding the machine. Still nothing... I was super bummed at this time now. The next morning was Sunday. I woke up early and initially drove to Frys in San Marcos to see what was up. The lead repair guy at Frys was super rude and wanted to charge me $90 to perform a diagnosis !!! I left very upset and unsure what to do and where to go... I went on Yelp and began calling around computer repairs in North County. Most places didn't answer as it was Sunday. I then called Computer Problem Solvers and they were so nice. If I recall correctly, they were very busy at their Encinitas location and would have had a hard time seeing me that day but I was fortunate enough to get a call from Anthony who was happy to look at the computer at his home office in Oceanside. I drove to Anthony's home office and explained the situation to him. I left my desktop for him and went across the street for a quick beer while he looked at the rig. Within 20 minutes or so, I get a call that the machine was now posting to screen and ready for pick up!! I was so extremely happy and relieved. I spent so much time and effort trying to get this thing running but needed Anthony to work his magic :) Thankfully Anthony and Computer Problem Solvers were open on a Sunday and willing to help my poor soul (and for a very reasonable price I might add). It's now been a little over 11 months and I couldn't be happy with my computer or Computer Problem Solvers!! Now I can scratch off "right computer review" from my list :) Machine specs: Ryzen 5 1600 3.2GHz 6 Core A320M Gaming PRO AM4 mATX AMD Motherboard Ballistix Sport 8GB DDR4-2400 GeForce GTX 1050 Ti Overclocked 4GB GDDR5 120GB SSD Plus 500 Watt 80 Plus ATX PSU MasterBox 5t Dual-Tone Gaming ATX Case read more

These Guys are great very prompt service and knowledgeable. Fixed our network issues and now there are happy kids in the house. Thanks read more

BEST EXPERIENCE WITH COMPUTER REPAIR that I have ever had!!! I chose to use Lab 5-8 because of their great reviews, and I am SO glad I went with them. I had called about 15 companies to see how much they would charge and what their process would be to recover data from my old crashed hard drive. Most companies charged about $100-$300 for a single hard drive and they kinda seemed shady about the fact that they still charged a big fee if they weren't able to get anything off. (Which made me feel like they maybe would just charge me and say it couldn't be recovered...) When I called Lab 5-8 they were very straight forward, and explained their process. They even said they would let me know if the data was even recoverable and if it wasn't, they wouldn't even charge me. Their prices were so much lower, I was able to have them work on BOTH of my hard drives that I have been holding onto for years. I worked with Melinda for the process, and she was great. She even called progressively to keep me updated on the status of the transfer. Once it all was onto my external hard drive, she showed me how to access the different files and they charged me exactly what I was quoted. They were able to recover everything I can remember that I have been missing, and I will go to them for any future computer or IT issues. I have already even told a few family friends about them because I am so happy with how easy they made the whole process! I am a very happy and now loyal customer! I would trust them with any computer or IT issues I had. read more

Very knowledgeable, communicative, expert technicians at this Lab 5-8 device center. Kevin was straight forward eh me on what they are able to do with recovering data on my hard drives (they even called me during the work to let me know one of the drives is problematic and would need further diagnostics at which point I told them not to hassle with it). They got the deeply embedded viruses off of my thinkpad and put a new ssd drive into it which made it WORLDS FASTER!!! I am so happy to have found these amazing computer peoples! I also got to get to know Vianca and Melinda too which where very friendly and professional. These are my go to peoples whenever I have a computer fix/upgrade. read more

Redesigning a website is not something that i would put on my list of "fun things". On the contrary, we had tried to fix the old one & put it off as long as possible. Probably too long. Kevin was the savior we'd been looking for, and he helped us breathe new life into the old website. It is now simple, elegant, and very clean-looking. It's not quite done yet, but I'm already super proud to give out our website URL. He's been great to work with and I still smile every time I see our site. Nice job, THANK YOU! read more

If you want someone who knows how to get a virus outta your computer ... Dave at Computer Troubleshooters is your guy! I have a business laptop that I am very careful with as far as my internet usage and possible exposure to viruses. Unfortunately both my internet security and my Malware software did not prevent a recent attack. The last time I got a virus was well over a year ago, and the IT guy at work was able to clean and take care of it for me within 24 hours. Well, not so lucky this time. I gave my computer to my IT guy, and after 2 days of trying every method he knew how to do, and all the old tricks that had worked in the past, this virus was just to embedded. We took my computer to Dave, and in less than 24 hours, he had my computer back to normal and virus free! This is the first time EVER I have had to have someone else besides my IT guy at work work on my computer! But what my own IT guy wasn't able to do, Dave was! It is such a helpless feeling to not have your computer, and the thought that you might have to wipe your computer clean to start over (even if from a backup, that is one huge headache) ... but Dave saved the day, and my sanity! THANK YOU!!! read more

I was in a rush to find someone to do a same-day repair on our office computer. I am so grateful to have found this company. Eric came out and it did not take him very long to resolve our issue. He was respectful, kind, and extremely knowledgeable. I saved so much time and money by having him come out. He even told me they offer remote services, so next time I need them they can just do the repair remotely. Talk about convenience! I will definitely keep using this company and will be referring others to them. read more

After returning home from a protracted hospital stay for open heart surgery I was trying to reach my laptop on my table and dropped it on the tile floor. Argh .... no boot :-( I called Computer Troubleshooters of Encinitas and young Anthony was there to receive my laptop. I was fully expecting multi-hundreds of dollars in repairs. I was more than pleasantly surprised to hear they could replace my hard drive, move all my software over to the new drive and get everything back just as it was for a measly couple of hundred bucks. Best news ... I had it back the next day. I know computers and I've dealt with a bunch of computer repair shops. These gents are just the best ... and straightforward. I'll sing their praises anywhere. read more

Really grateful to have found Kevin and Lab 5-8. He came through in the clutch for me when my main work machine went down, and got me back online without much down time. He also quickly swapped out a few components for me that I was planning to do myself at some point, which would've taken my so much longer to do. Kevin is extremely courteous and humble, and very knowledgeable with all the latest tech trends. All of these characteristics are important to me when working with a service provider. As a small business, I've been looking for a go-to company to help me in times of need (which seem to happen on a weekly basis these days), and I've definitely found that company in Lab 5-8 and Kevin. He was even willing to come to my home office on short notice during rush hour. Looking forward to having him help implement all of my ideas as our small company continues to grow. read more

I discovered this company through the Nextdoor website and I cannot say enough great things about them. Kevin and Andre helped me with a horrible email problem and I am so happy that I called them. They are so knowledgeable and very reasonable. It was such a relief to drop off my computer and have them work on it. I am a very happy customer. Anne Shuput read more

This is the best computer repair shop I have ever used. Dave has helped me with PCs, Macs, desktops and laptops assisting me with everything from upgrades to data recovery to helpful strategies for attacking home computing solutions. Nearly every time, he has presented me with a number of options for addressing the issue, walking me through each one, including the cost and the pros and cons. You may rely upon Dave for his expertise and his integrity, and his prices are always reasonable. I can't imagine trusting anybody else in the area with my computer issues. read more

I'm so glad I found these guys. Dave & Anthony are the team at Computer Troubleshooters. They are just what I was looking for in computer repair! Their service is personalized, honest, quick and priced well. I used to bring my computer in to Best Buy or Staples and that service would take forever, lacked that personal touch and seemed overpriced. These guys have helped me with my PCs (desktop & laptop) a few times with repair, upgrading and installation and both software and hardware needs. Many times if you bring it in in the morning, you'll have your computer back by the end of the day, wow! Often it's ready by the next day. It's actually a drive for me to go up to their location in Encinitas as I live in Bay Park, but they are so worth it. I would not want to go anywhere else now. read more

Love this place! I've had two hard drive problems and both times Dave helped me, he was so patient and sympathetic to my data loss. He recovered and solved my data the second time! He's always so helpful and I would recommend him to anyone!! Thank you Dave ;) read more

Kevin went out of his way to help me repair my hardware by phone on a Sunday when no one else would. Top-Notch, Ethical, and genuinely interested in building goodwill and customer base. Au Deserves your business! read more

I went to Computer Problem Solvers to recover data off of my dead computer (dead motherboard, hard drive intact). I was quoted $99 for this service, and asked if I had something to put the data on. I said that I didn't and they took my computer. It ended up costing me almost twice that because I had to pay $80 for an external hard drive to put the data on. The drive they gave me really does cost about that much on its own, so that's not really the issue I had. I just wish they had warned me about this extra cost when I told them that I didn't have anything to put my data on. Other than that, the service was exactly as promised, and I got my data and computer back the next day. I would recommend that anyone going to this business be thorough about pricing before you leave the computer there. The pricing isn't unreasonable, but nobody likes surprise charges. read more

Dave went way above and beyond the call of duty. When my MacBook Pro became unhinged... and so did I.... Dave took it in, comforted me and gave me an estimate. When it became obvious that there was more to the problem than he had anticipated, rather than charge me an additional few hundred bucks and up the price of the repair, he actually purchased a replacement MacBook Pro AT HIS EXPENSE. Then fulfilled the job at his original estimate. I'm sure he made next to nothing for his efforts... other than a loyal customer for life! Amazing integrity and service. Can we add a few more stars here, please? read more

Kevin and the Lab 5-8 team have really been helpful as our office has grown. They have helped us with solutions as our business and number of computers and systems grows. He is incredibly knowledgeable and I never expected the level of service for the price. We currently have 10 computers that are being monitored by Lab 5-8. He also helped us upgrade our security and despite website hacks and a computer virus our office recovered very rapidly with his help. I would recommend Kevin to anyone from a personal laptop to a smaller office with multiple employees. He cares, he knows his stuff, and he works hard to make your life easier. read more

The shop has great service. I recently bought a computer off of eBay​ (bad idea)​ and discovered that it didn't work. I decided to bring my computer there for a diagnosis​ but didn't want them to fix anything (I was planning on returning it if there were​ any serious​ issues). Long story short, I dropped it off, and a day later they called, updating me on the problem. The best part was that it was all free of charge. I would highly​ recommend​ this repair shop for their fast turn around times​, great customer service, and free​ diagnosis​. read more

When my computer has a problem, it feels a little like I've lost my right hand. Last week, when I got a dreaded error message (two days after the computer had supposedly been repaired by another company), I rushed it over to Ted. Even though it was a Saturday, he worked on it long past quitting time and called me on Sunday to provide another follow-up. Ted and Dave kept me informed every step of the way as they brought my beloved computer back to life. I appreciate their honesty, integrity, and diligence in finding the root of the problem rather than supplying a cursory quick-fix cure. Now I am confident my "right hand" will be working for a long time to come! read more

The guys there is named Dave he seems like a really great guy very easy to talk to / he speaks clearly and understandably and lets you know exactly what it is you need to do.he offers advice that you can understand. I haven't had him actually working on anything yet or paid him for doing anything more then just giving out free advice,but I'm sure when I do need some service I will take my computer into him in a heartbeat. because he seems like a really decent honest hard-working reliable person. read more

This place is fantastic! I came in on the Friday after Christmas to have the screen on my MacBook fixed. I was only going to be in Encinitas until the following Wedensday so I figured it was a long shot to get it fixed before I left. I got a call from them on Tuesday afternoon saying they were going to stay after hours Tuesday night to get it fixed. When I went to pick it up Wednesday morning Dave explained to me how the whole machine was falling apart, so he used spare parts from a different MacBook he had laying around to fix some other issues. He also gave me some more RAM and did all this at no additional cost. I would absolutely recommend these guys to anyone who needs any computer work done. They are very reasonably priced and very friendly. read more

THE BEST!! I can not say enough wonderful comments about Dave aka Computer Problem Solvers. We were ready to give up and toss the "beast" , our sole business desk top/ lap top computer. The beast performed everything needed for our business, it was the heartbeat of our work.. and would be several thousands of dollars to replace. Fortunately, we found Dave .. He took a look at the unit and determined rather quickly it was the motherboard. He offered us various best case and worse case scenarios, along with an estimate of charges. Which by the way brought us immediate relief , took the stress out of our situation instantaneously !! Up until that point, it was a big HUGE UNKNOWN , an upcoming expense lurking over us! A very uncomfortable feeling indeed!! It unfolded and resolved as follows: 1. Dave called his supplier(s) to inquire about motherboard part 2. Dave was not satisfied with the pricing of the part.. he stated part + labor is costly, more than he had hoped for or anticipated. 3. Dave called the computer manufacturer help line, with his expertise, techy talk.. the mfg concurred 99% with Dave's diagnoses and provided him with their process of repair. 4. Dave performed an analysis and determined it was more cost effective to use the manufacturer to conduct repair. Talk about honesty and having our best interest at heart!! We would have never known differently! 5. Dave asked us for purchase receipt as unit was recently out of warranty (by 2 months),.. I like the way this guy thinks.. Dave commented: they can only say "no" or maybe give us a break on repair costs. 6. Dave backed up our precious data on his secure server, packed and shipped the unit to manufacturer. 7. Upon return, Dave inspected , verified unit was in proper operational mode. 8. We picked up the Beast and was back in normal business mode in under 10 days at a fraction of the cost of a new unit! We couldn't be happier with Computer Problem Solvers service, we feel an extra sense of security knowing Dave is as close as a phone call away!! It's almost like having our very own I.T. Department!! We highly recommend Dave and his team at Computer Problem Solvers!! read more

I was super satisfied, with the result! My MacBook hard drive crashed and wouldn't load and Apple said I may loose all of my data. Photos from the last ten years of my life. I was petrified The staff at CPS knew what I was going through and told me they might be able to recover my data. After a few days I got a call back. They installed a new hard drive and recovered all my data. The whole thing cost $333 included the new hard drive. Not cheap, but certainly worth the data I may have lost. Their great ratings are justly earned. read more

Great service. Professional and friendly. I so appreciate the safety of my computers in office. Called me to update my programs when I did something not so good!!! Thank you!!! bwofford read more

I bought a new desktop computer and backed up everything from Mozy. But my word, excel dox, pics and email were not there so I was in a panic. I Yelped for help and here came Kevin. Oh My Gosh. He quickly transferred everything after I had spent days trying to figure out how to do it. Not only that he gave me great advice on what I had done wrong to begin with that made my old computer SLOWWWWWW and caused other problems. I will follow his advice from now on. I've also gotten set up on his $20 per month program which will provide me with "my own IT guy". Check that out cuz it's going to pay for itself in so many ways. I cannot speak more highly of Kevin. He takes time to explain what I need to know and everything he says makes sense. 5 stars is not enough!! read more

I have been coming here for years and was serviced quickly and at very reasonable prices every time with Dave's knowledgeable and personable customer service. We have 4 stores in a high tech industry (retail hearing aids) with many computers that need to perform reliably. No matter what issue I threw at Dave, he handled it and saved the day! Now since he retired, Eric and crew seem to be carrying the torch with the same great service and knowledge. I had an old laptop with Vista on it that had sat in a drawer for 10 years that I recently blew the dust off of and fired up only to find that it could not connect to the internet! And since I could not reformat the drive due to licensing software that I would lose access to, there was nothing to be done except replace the computer. Even though they spent the time diagnosing, there was no charge and they even provided the licensing company proof of their diagnosis so that I could proceed with the proper licensing of the new replacement computer. I'm so happy these guys are around and in my backyard. With how much we rely on technology not only for ourselves but for our patients, it's such a comfort knowing I have a company that has my back and is honest and a great value. Incidently, I've used other computer repair companies in Encinitas who were more expensive and took 3 times as long. These guys really care and will take care of you. Thank you CPS! read more

Highly recommended! Kevin was super knowledgeable and generous with his over the phone advice regarding my computer issue. Will definitely use them any time I need expert help. read more

Let's be honest. It's not that often you need to bring the computer in for repair, but when you do it seems like the biggest inconvenience in the world. Not only does it cost half of what you originally paid, but they usually have to ship it off to some obscure part of the world, where it takes weeks to fix. For the first time I can honestly say, it was pretty easy. Kevin has a great deal of knowledge and was able to narrow the possible errors down while over the phone. I brought it to his place that day and he started working right in front of me. He identified the problem, told me what I needed to accomplish the task, and the problem was solved as soon as I got him the parts. I was in control of how fast my computer got fixed. 5 stars was an easy choice... Affordable Fast, High Quality Repairs. Hands Down the best I've seen in years. read more

Kevin provided an honest assessment; was fast, knowledgeable, and made time for me on a Sunday. I wouldn't hesitate to come here again, and would recommend to anyone. read more

Our Microsoft Server went down today at our office which has our QuickBooks on it. This made for a difficult morning trying to get work done. After searching Yelp for a company to help us, within an hour of calling Lab5-8 they were at our office. Kevin and Tannin were very pleasant and knowledgeable and had us up and running in about 45 minutes...and for a very fair price. Looking forward to getting more information from them about helping us on a regular basis. Thank you! read more

Phenomenal service! Great suggestions! Timely repair! Fabulous communication! What more could you ask for? Thank you Dave and Kevin! read more

I've used Lab 5-8 many times and I'm always more than satisfied with the service! I bought a new computer and a new phone in the same week so I was kind of overwhelmed with all the new technology but Kevin patiently helped me get both set up it. He's always quick to get back to me when I call with a problem, it doesn't matter if it's a big issue or a small one he's right there with all the answers. Thank you Kevin! read more

The first time I needed help was when the video card on my 5 year old desktop went out. Dave not only solved that problem, but he fixed something in my fan so it stopped making so much noise. He is GREAT! And then my laptop had a problem and he fixed that, along with turning me onto a great backup program that is much better than the copy feature in Microsoft. Both times he fixed it with lightening speed AND at a great price. read more

He went above and beyond to fix my computer, even lent me a mouse when my own stopped working. Quick, effective and accurate, very worth it.