Tech2U in Carlsbad was amazing. They quickly responded to my request for quote to fix a Razor Laptop with a USB issue. Their pricing and communication was excellent. Their steps to fix the issue with my laptop was excellent and they kept me informed with each repair process. I will be coming back for any future laptop/computer repair. Highly recommend! PROS - Excellent Communication Reasonable pricing Quality technicians CONS - Nothing to report from my experience. read more

TL;DR: Daniel is a great computer tech and a really nice, helpful and knowledgeable guy :) I brought my PC in after the motherboard shorted out on me. I was originally going to go the RMA route with Costco where I got the PC bundle from originally, as it was still under warranty. But Costco insisted they reserve the right to unilaterally delete all the data on my PC during the free fix. And backing up the data myself at that point would mean voiding my warranty with Costco Daniel was really helpful with explaining the list of options I could go down -- whether it was just for him to backup my data in a way to retain my Costco warranty and then have Costco fix the motherboard for free -- or have Daniel do a semi-rebuild of my PC, replacing the motherboard with something that isn't just going to crap out in another year or two like the first one. I went with the latter, and I'm glad I did. And Daniel was way quicker with the turnaround than I expected, got me my PC back in a week, just before they closed for the weekend. I also got a free month of their tech support service with the purchase. Great shop, would recommend! (assuming my PC holds up for years to come, which I feel very confident it will) read more

I brought my old computer in to Laptops Plus to have all the data moved to my new computer. There were a number of serious issues between getting the data from the old computer software into the newer applications of my new computer. The fix turned out to be very complex and was a lot longer than anticipated. Daniel , who helped me,stuck with the job until it was done. The job probably took twice the time but Laptops Plus did not ask more money from me. The fix was perfect , and I am so grateful to Daniel Defnitely five star work. read more

AVOID !!! Really bad, at first glance it appeared they finally fixed my computer after taking way longer than promised, then you get it home & WOW WHAT A MESS (The owner says once the computer leaves the shop they are no longer responsible, Ya there's a reason for that)! This was 6 months ago & I am still unwinding the nonsense (files missing, files copied multiple times, broken pathways & lost data). Not to mention they destroyed my Mac, they told me it was the 'motherboard' & handed me back my Mac in pieces saying it was nothing more than a paper weight, turns out it was the hardrive, what a joke, had to buy a new mac. read more

Not enough positive to say. Consumer focused, knowledgeable, practical and honest. Solved the problem with a Windows Surface. Highly recommend. Ask for Levi. read more

Patrick assisted me today with what I thought might mean I had to buy another computer. But, he was professional, knowledgable and fixed the problem right away. He is definitely an asset to Laptops Plus. I would come back again and ask for him. read more

I had a great experience Levi and team got my parts and fixed my laptop up right away. They kept me informed all along the way. Thanks guys!

I highly recommend Laptops Plus. I brought my Lenovo in with a serious hard drive issue. Bryce was able to repair it, saving me hunreds of dollars and loss of data . Most places would have insisted on replacing the hard drive. read more

They fixed my laptop, but not a great experience. Had to wait 3 weeks before they even touched the computer. A week after that they called to say the hard disk was bad. We went back and forth and agreed on a price to install a new 512 GB SSD and for them to reinstall Windows 11. This was on a Friday and the tech told me he would do it that day. I tried to give them a break by saying I did not need it that fast and if I had something by the end of next week that would be fine. End of next week rolled around and I called them the following Monday. The tech said they had not started the work and were waiting for me to get back to them. They denied I gave them the go ahead to do the work. They did it that day (I guess a rush job, which I did not want.) When I picked up the laptop the top of the pristine computer I gave them was all scratched up. The tech claimed the computer was scratched when he got it which was totally untrue. There were other problems as well. They agreed to install a 512 GB SSD drive. The drive I ended up with is only 465 GB a difference of 47 GB. Not what I agreed to. I think these guys are so backed up with work they really do not care about customer service. I will have to think long and hard before I go to them again. read more

I brought my Lenovo laptop into Laptops plus with a bad connector issue on the hard drive that anywhere else would have cost me over $1,000 and total loss of all my data. They were able to carefully clean the connector pins and save all of my data, for a fraction of the cost. And it was done on time. I highly recommend Laptops Plus. read more

Levi and Stone did a fantastic job with my technology needs! I can't say enough good things about their professionalism, knowledge and workmanship! It's refreshing to see this kind of business acumen in today's world! I highly recommend this team for any computer/laptop needs. Thanks again! Ed read more

I was missing a screw in the laptop case. It was in an odd spot near the power button and caused problems with the sleep mode. Originally went to the geek squad at best buy where I was told "there's lots of problems here and we don't have a screw that will fit." A friend recommended LAPTOPS PLUS. The tech there (sorry I didn't get his name) had it fixed in three minutes. Laptops Plus is where I'll go from now on. read more

Levi was super helpful, professional and friendly and answered all of my questions. As someone with very little understanding of the inner workings of a computer it was reassuring to have someone knowledgeable to help me understand my best options. I will return when I inevitably have a tech problem in the future! read more

I highly recommend Laptops Plus they are friendly and professional,and can help you with your computer problems. I have used their services before and each time they give you excellent service! Levi was my contact and he helped me and came up with a solution to my problem. Your in good hands with Laptops Plus! read more

Levi and Robert were very helpful and knowledgeable! I was unable to access my kids 2 mini ipads. They found the solution and were able to unlock the devices. I highly recommend them! Brad S. read more

I brought in a mid-2011 MacBook Pro that had overheated and then would not boot properly. I took it into the shop and Levi was fantastic in answering all of my questions and made me feel extremely confident he could get the job done. He identified the issue (the motherboard to hard drive cable had been damaged), fixed that up and did a thermal repasting. Once I got it back, everything was like new AND he threw in a complimentary re-install of the OS! I can't recommend these guys enough - I'll be coming here anytime my laptops give me trouble again. Thanks Levi! read more

Levi at Laptops Plus was a knowledgeable guy who solved my serious computer problem competently and expeditiously for a great price. As the Loan Arranger with Five Star Mortgage, my computer is my life and Levi and Tech2U/Laptops Plus is the only place I go for computer service read more

Levi is the man. My family has been going to this location for 10 years; buying and for repairs. The man running the show is Levi and he always treats you like your needs and concerns are the most important thing to him. He listens, recommends and fixes the issue if possible. I also have the virus program they offer, and the repair coverage package for my whole family that they offer. You pay a monthly fee and when something happens, it's covered by the plan, no extra charges. They can also access your PC at home if needed, so no need to go in. This place is a gem. read more

Second time I took a computer there, and was disappointed again. After 20 days, ordered part still hadn't arrived and no one thought to maybe order it from somewhere else (Amazon?) no communication, had to call many times to find out status and ended up picking up my computer still not repaired- and buying the part elsewhere. (Got the part the next day) seems like no one is managing the shop! read more

I am eternally grateful to the guys at Laptops Plus, particularly Levi. I walked in on a Wednesday morning with a broken external hard drive, in a panic thinking I had lost all of my client's design files over the last 7 years. I asked if he thought we have the files recovered (if at all possible), and whether it would be possible, like, yesterday. He was able to pull it off in 24 hours with an unexpectedly reasonable expediting fee. He was also very sweet about tolerating my 18 frantic phone calls to check in over the 24 hours that he had my drive. While sadly he wasn't able to recover everything, he was able to at a minimum recover more than half of the drive & all of the PDFs so that if I was missing a design file, I now have the ability to recreate it. I will 1,000% use them again and am very grateful for their patience and assistance. read more

Update: after management saw my unsatisfied review I received a call to discuss where things went wrong, our conversation definitely assured me that my experience must have been a fluke and he agreed that the issues I had should not have happened, and even offered me a discount on my next service. With so many other positive reviews I will likely give them another shot in the future! read more

Levi was a huge help. I can't express how easy and efficient these guys are. A++ customer service. read more

Robert did a great job with my job, awesome communication, and quick turnaround. 10/10 recommend!

Worth the drive from San Diego! Recently, my laptop screen hinge busted, making the screen go black. I called around to different repair places but was concerned about the cost effectiveness of repairing a $500 laptop at $89 minimum and $89/hr. Was it even worth it? How would I know how long it would take? The $35 flat diagnosis fee (which could be applied to the repair) made it worth driving an hour round trip to have the techs at Laptops Plus take a look at it. Within a few days, they called me with the diagnosis and estimate. They even offered to transfer all my work files onto an external hard drive so I had access to them during my repair (for a small fee). My laptop is now back with me and running smoothly, screen hinge and busted RAM replaced. I will most definitely trust this business with my computer repairs in the future, should I ever need their services again! read more

These guys are tech-wizards! We had an external hard drive as our back up for our PC. It failed, taking a lot of important records and photos with it. We brought it to these guys and within a week they had repaired the external hard drive enough to transfer all of the data to another drive. They were in constant communication throughout the entire process. We always knew how much we would be charged as we went along. Reasonable prices, great communication, quick repairs and advice on how to avoid this situation in the future. We never felt like we were being "up-sold". Their office is convenience located and well-organized. If you have any questions regarding technology or need repairs, these guys are who you need to turn to. You won't be disappointed! read more

The guys at Laptops plus were very friendly, knowledgeable, and the job was reasonably priced. When I had a problem after the repair, they helped me fix it quickly, with no appointment. I would definitely recommend their services to anyone with computer issues! read more

This place ripped me off. Big time. I bought the newest version of Windows at Costco and Laptops Plus charged me $65 to "install it". The manager of this particular location is a hot tempered and perpetually impatient fool by the name of Dave. This man is worth the effort of avoiding. By the way..they never actually managed to fix my laptop. It still malfunctioned when I brought it home. read more

As a person who works with many people who work with laptops, I cannot recommend Laptops Plus because I am EXTREMELY DISAPPOINTED in the way they have handled "repairing" my friend's work laptop. About 2 months ago, I spilled red wine on my friends new work laptop, right in the center of the keyboard. I immediately turned it over. I had heard about Laptops Plus somewhere, so the next day, she dropped it off at the Carlsbad location. They called after looking at it, said it was fixable, would cost approx. $200 total to fix, by replacing the keyboard, and would take 2 weeks. ONE MONTH later, they called her and said it was all fixed. I picked it up, paid around $200, and was assured it was working correctly so I returned it to my friend. She tried it, and it didnt work. I took it back to Laptops Plus and was assured they would figure out the problem and would fix it promptly and that it would not cost much more. ANOTHER MONTH LATER, they called my friend and said that it needed another part and that this part WASNT AVAILABLE from the manufacturer. They couldnt get it from the manufacturer so they would have to "make it" themselves. This additional part that they "made" will cost me $180 and the extra labor would cost an additional $85/hour. My friend expressed her great displeasure at hearing this, and they relented and took off the labor charge. Here, I am supposed to give a rating to a business for a "repair" that cost me twice the original estimate, and took a month and a half longer to fix then it was supposed to. Additionally, they installed a part "they made", not even an original-replacement part that belongs to this laptop computer. If there was a rating below 1, that is the rating I would give. P.S. I have not picked up said laptop yet. If it fails to work now or after a short time, and I dont get some satisfaction from the management/ownership of Laptops Plus, I will have to take further action past Yelping my disappointment. read more

Levi diagnosed the problem right away: my mouse was dying. He sold me a replacement and problem solved. In and out in about 15 minutes.

I like the worker so I avoided writing this review but they really did me dirty on a refurbished laptop I bought that clearly had problems when they sold it to me. I was sold a laptop I thought was an overstock laptop and an old model. It turned out to be used and refurbished but I wasn't told that until after I wasn't allowed to return it. The laptop never worked. I brought it in and they did an extensive service and cleaning to the computer and got it working perfectly again. But within a few days it wasn't working. They wouldn't let me return or even trade it in. It's junk. I bought another from a different retailer immediately. $250 lap warmer. Nothing plus about it. On another occasion I brought my i-phone to change the battery. While doing it they broke the screen and I had to buy a new one because the hinges on the old one were 'broke' before. After trying new battery and installing new screen it turned out that there was just dust in the charger port. I went back to the old battery and paid for the new screen. Then my phone started texting people on its own and scrolling and not being responsive. I shamefully sold it for $60 on CL. However, our computer is there now. I do think they do a good job removing virus. So despite selling me garbage and destroying my phone my family still uses their services. third times a charm! But likely I will not be using their services much more. read more

As a Mac user I'm lost when it comes to my work PC laptop. I needed some help from a Quickbooks tutor and she was shocked to see how outdated and non-updated my system was and said In had to update all before she could help. Enter the amazing Jason at Laptops Plus. He explained over the phone what they could do then they did everything they promised. And they were fast! I will take all of our computers here to Jason from now on. I'm a fan! read more

It all started with my 1 year son getting his hands on my laptop and some how managed to crack my screen. I decided to order a screen off Amazon and fix it myself but as I had a lot going on, I just didn't have the patience to do it. So I decided to go to Laptops Plus after hearing about them from a friend of mine and the reviews received here on Yelp. I am sure I saved a lot of money as I already had a screen but the cost ended up being far less than I would have thought; they also had it done in a day. I definitely know where to go know if I am having any issues with my laptop or any other pieces of technology I have. read more

Very happy to have run into this place thanks to Yelp! The owner is pleasant and knowledgeable! #grateful read more

This place is GREAT! They did exactly what I needed, in a timely fashion, and for a reasonable price. I had two PC laptops that needed repairs: 1) had a bad fan and was overheating. This was needed for a work trip and needed to be ready for me ASAP as I was leaving town - they ordered the fan, fixed it, and I had it within 3 days. 2) my second PC had a nasty virus on it. They fixed it, backed up my files, and it's now working great. I would absolutely go here again. read more

John, I upgraded you to four stars again so you feel better about yourself. Previously gave two stars because of a particularly BAD price I got one day from you know who. I will go back again to see what the appropriate star rating should be. read more

best repair shop ever, they work as hard as they can. they try their best and are honest people. i trust them explicitly. i recommend them to all the people i know. theres no one else i want to be working on my computers or networks. i hope they stick around. Whenever i need IT expertise i go to them. I hope they open a gaming center down here! read more

The owner of this company was very cool. I had to go in and connect to the wifi for an emergency with work and he was more than helpful! Thanks man! read more

Once again the consummate pros at Laptop Plus rescued my OS from complete collapse. Farzin and Jason were brilliant, as well as extraordinarily helpful in saving all programs, data, docs, files, pictures, and music. Noteworthy, they accomplished this during the course of 24 hours, which included spot-on diagnostics and the complete restoration of my laptop with much-improved capabilities and advanced protection. Relative to the disaster that was my computer, the price provided was remarkably good. Throughout, Farzin and Jason were accessible, extremely patient, and professionally brilliant. I could not be more grateful for their superb service and timely support. Having successively received such outstanding support, I have no compunction in providing these gentlemen and Laptops Plus with my highest recommendation. read more

Very slow-they keep your computer on their shelf for 7-10 days before starting any repair. Will not do a waiting list. Strongly suggest that you find someone else. read more

The workers were super helpful and completed the job very quickly. I can't complain about anything the employees were very friendly and explained what the problem was and took care of it in the matter of a day. Very pleased and will be sure to return when I have another computer problem. read more