I had internet service from Lightwave Wireless set up at my home in Ramona yesterday. I've been living in Ramona since April 2024, and I have been stuck with Cox cable internet. Cox is SOOOO GROSSLY OVERPRICED. They were/are charging me $155 a month for 500mbps down, 50mbps upload service on an introductory promotional rate. That price includes whatever hideous fee Cox charges for unlimited monthly data. After the first 1-2 years, that rate would be even higher because the promotional period would be over and Cox would also start charging me to rent their cable modem monthly. The problem is, I would usually never see that 500mbps speed on speed tests. Many times it would be around 400mbps. I never saw that 50mbps upload speed, it was usually more like 29-30mbps. I also really hated dealing with Cox customer service. They are just the worst people on earth, almost malevolent. They know you're stuck with them, and they will screw you over at every single possible opportunity. Example, when I first bought this house back in April 2024, Cox sent me a home installation kit with my order. I tried every cable outlet in the house and none of them worked. I asked Cox to send a technician out since the previous owner's Cox internet service worked just fine but my new modem wasn't connecting. Cox tricked me into paying a monthly fee for "Cox Complete Care", to get a technician out to my house, then a few months later when I discovered the fee and cancelled it, they charged me over $150 cancellation fee even though I never knew I even signed up. On that day I decided that as soon as another viable ISP alternative popped up in my part of Ramona, I would ditch Cox immediately. Fast forward 6 months, and I get this flyer in the mail from Lightwave Wireless. At first I thought it was some type of cellular 5g home internet stuff, which is mostly garbage and not reliable. I did some research and it turned out it's not cellular at all, it's based on microwave technology and it requires a good line of sight to their tower on top of Mount Woodson to get this service. The service can work with perfect line of sight or near line of sight, but if there's a hill or mountain blocking your line of sight entirely, this service won't work for you. I know that cellular service is not a fit for me, but microwave service definitely has potential. This type of service has one weakness, which is line of sight, but it has some great strengths. Due to having no cable lines or power lines between your house and their tower, it means the service is effectively weatherproof. There is the potential for service up to 1000mbps with up to 200mbps upload, and the best part is even their highest tier of service cost a LOT less than what I was paying for mid tier Cox service, and all of their plans offer unlimited data built in. The flyer was very compelling, it promised unlimited data, no contracts, 30 day free trial, no overage fees, free static IP, and 10-20ms ping times.. all for 25-50% less than I was paying for Cox. I might have paid them extra money just to get Cox out of my life, but hey half price works for me! I decided to give them a call. This was on a Saturday and to my surprise an actual human being answered the phone. That human being is named Sue, and she is awesome. Maybe she was just bored that day because it was her day off, but she answered the phone anyway, and answered every single one of my questions, gave me realistic expectations of what to expect in my specific location, confirmed the 30 day free trial and etc. If I could give Sue a separate 5 star review I would! There is a $100 install fee for this service, but they do not charge you any monthly fees for their equipment. You also don't have to pay the install fee until your first bill comes in at the 30 day mark. They even offered $20 a month off for the first year. I decided to give them a shot. They came out on 12/17/24 to do a site survey and installation. There are some trees partially obscuring my direct line of sight so they couldn't mount their microwave antenna as high up as they wanted to ( the pics below are not the final mounting location, the installer ended up finding a lower position with slightly better line of sight than in the photos below). The installers were professional, friendly, on time, efficient, and they did a really nice, clean looking install for me. I love that their dish is also their modem, and it is powered via power over ethernet, the only equipment inside your house is a small PoE adapter, it's the size of a typical AC power adapter. I am getting a consistent 330-350mbps download, 40-50mbps upload with 15-20ms ping times. Everything I was doing before with the Cox 500/50 service works just as well with this 350/50 Lightwave service, I can't tell the difference in performance. If I trim some tree branches they can mount the dish higher and give me even faster speeds. This service is great. Literally half the price of Cox! read more

Lightwave Wireless - Internet Service Providers Near Me - Valley Center, California

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Upon my initial call requesting information Sue was very helpful and provided a quick response on service options in my area (Ramona). The technician Chris came out for the installation. He was very thorough and helpful. We finally have great internet! Thank you Sue and Chris for your helpful service. read more

Wow! How nice! Sue was fantastic on what I needed and setting it up Chris showed up ON TIME and had no problems with getting us up and running read more

I had an effect and positive experience with SUE! I had so many questions and Sue had answers to all of them. She was very helpful! The actual service is really good and I don't have any issues with the WiFi. If you ever need help, I'd suggest to ask Sue! She got you with any issues! read more

We have used this service for over 2 years in a semi-remote area (about 30 minutes to Escondido). SUE has been more than awesome and provides 10-star service...even answers her phone on weekend and after hours to help when needed. She is a true professional who provides much missed "old fashioned service" by caring for her customer from start to current. Can't find people like Sue any more!! Internet service is great...have not had any problems (other than the one I caused in error. HIGHLY RECOMMEND!! read more

We live in a rural area and have struggled with good internet since we've moved in. We switched over to light wave wireless and have had excellent internet since. There installation team was incredibly professional and did a great job. Chris one of the technicians was extremely knowledgeable. In addition the customer service is excellent you get to speak with a human. After one of the three SDG&e power shutdowns in our area due to fire concerns our internet did not pop up as usual. They sent a technician out same day for the repair. Thank you light wave. read more

After years of service I wanted to write a review. For 34 years I worked for AT&T & installed & built systems for internet lines, dsl & fiber. The irony was being in Valley Center there were not very many options for internet. Over the years We had Dialup a ISDN Line DSL & then Lightwave Wireless. We were so glad to get service from them. The options for speed were good, they were very responsive to any problems & issues over the years. They are upgrading their company all the time & service continues to get better over the many years we were with them. Sue is the best. Always helpful & happy to help. read more

2019 UPDATE: After the recent hardware / infrastructure updates, the service is running smoothly again with advertised speeds at most times. Huge improvement over our recent poor experiences. Keeping our hopes high that this level of service is maintained. Lightwave also followed up with me several times to ensure service was working - which I'm guessing would never happen with a large corporation - but it is nice to know that the business respects their customers. read more

ive set up my service with LIGHTWAVE two times, and both times it was SUE that helped me. I decided to write a little rap song about it: SUE know what it DO, she never fails to hook up YOU! Her sales are SMOOTH but the discounts are TRUE, I didn't need an upgrade, but she got me FOOL! read more

Sue Rock's she was really helpful with everything. I will definitely recommend lightwave wireless read more

Thank you, Sue! I called on Sat and within 10 mins Sue had my service scheduled and she gave me a great offer! So easy. Sue is awesome and Lightwave has great internet. Super excited!!! Jennifer read more

I had a very positive experience with Lightwave customer service. Sue was great over the phone and Jacob did a fantastic job installing the satellite dish for my internet service. Living in Valley Center, they saved the day by providing me with wireless internet. I would recommend this service if you live in the area. Attached is a photo of an acorn woodpecker - stashing his acorns in a tree. read more

Lightwave Wireless - Internet Service Providers Near Me - Valley Center, California

Sue was super nice and hooked up a good package deal, not only that she was able to make a scheduled installation the next day bein that I called at closing time the day before. Real nice lady easy to work with and fast delivery read more

I almost went with an LTE solution for my new house in rural Ramona after Cox told me they wouldn't run cable to my property. Ping times, high cost, and crazy 2-year service contract made satellite extremely unattractive and DSL is limited to 1.5Mbps in my area which isn't really acceptable going into 2020 where everything is becoming smart and connected. I happened across Lightwave Wireless after one last search for a local solution before turning to LTE. I found them mentioned as a wireless provider in Valley Center and after researching them it seemed they had service in multiple locations in the San Diego area, the majority of their customers seemed happy, and that they've recently made some infrastructure upgrades on their end to be a stronger provider. I reached out to see if they service my part of Ramona. I spoke with Sue, who was professional and polite, and she said she would get in touch with one of their techs to verify service to my address. Shortly thereafter she texted me back saying they were confident they could bring it to my location and I booked an appointment. The following week their installer, Chris, came out to test the connection and was able to get a signal confirming it as a possibility. He recommended I cut down a tree to open up a clearer line of site to Mt. Woodson, where their transmiter is, and said for optimal results he'd need to come back with a bigger dish. He rescheduled for the following week, I went ahead and cleared the way to Woodson as per his advice, and built a mast on my roof to support the larger antenna. He kept to the schedule as planned and brought the bigger dish. The install went smoothly, his work was clean, and wiring tidy. He did a great job on the install; a consummate professional who cared about his work. All said and done I now have exactly what I ordered, the Level 7 50mbps package at the advertised speed, no 'gotchas' in the paperwork I was given to sign, and thus far I've been able to work from home with no interruptions. As a new customer I really appreciate being provided what I was sold and my experience with them up to this point inspires confidence that I wont have any problems sticking with Lightwave Wireless. I'm happy. read more

Just wanted to say that Sue was very nice and had excellent customer service! She did everything to fit us in for a installation.

After reviewing several satellite providers, I decided that LightWave's service would best fit my needs. Overall I've been able to stream, work from home and do just about anything else I needed to do. While there have been some issues over the last year, support has been quick to respond. The field technician that has been sent out to my house a few times has been very helpful. read more

I live in the boonies... no one could get me Internet service. My bro in law suggested Lightwave Wireless. They came. They installed. They rock! Fast streaming. No buffering. Give Sue a call and she will hook you up! They have deals and specials and she works them all in! read more

Just got off phone with representative. They are pretty booked to have someone come and survey the property but they squeezed me in a few days sooner. Very helpful and personal, have great promotions. Feel very comfortable going with this provider. read more

I've had this service for six or seven years now. Service has been amazing! Years ago, I did have some issues, but lightwave fixed them with equipment upgrades and now the speed and service is even better. Customer service is always quick to respond whether via email or phone. What's even more amazing, is there's a technician within a mile of me. I had issues with a corroded Ethernet cable and Jacob came out late at night to get me going again. Thank you Lightwave team! read more

Sue was great! Set us up with a great bundle and a quick install appointment! They've been the best internet provider we could have!

Awesome Repair Thanks Chris. Best Signal Yet. Farley I was nervous for awhile but Christ addressed the issue and so far so good, I can play my video games with no lagging..gratitude. read more

Thinking the grass was greener on the other side, I chose to switch to another company about 10 weeks ago. It didn't take me very long to realize the mistake I had made. I called Sue at Lightwave to let her know I'd seen the error of my ways and asked could I please come back. She assured me there were no hard feelings and warmly took me back into the fold. She spent time explaining how the set-up would go, what I needed to do in terms of notifying the company I was currently using, and talking to me about the gentleman (Chris) who would come out for the installation. Chris came out today for the installation and was as nice as Sue assured me he would be. He was professional, knew exactly what he was doing, and had me set up in no time at all. We don't have a lot of internet choices out in the agricultural hills of Southern California but I am a true believer in Lightwave Wireless. Their customer service - particularly from Sue and Chris - is second to none. read more

Sue at Lightwave goes far and beyond with her customer service to ensure full customer satisfaction. The internet speed and dependability has been super helpful with increasing need for high speed availability on many devices within our family. And whenever there are issues, Sue has been on top of them, resolving them even at times when the company is closed, just to ensure all of our satisfaction. I highly recommend Sue and Lightwave for the answer to living in the country, as well as wherever Lightwave Wireless is available. read more

I moved to valley center in mid April and called a different internet company... after over a month and dealing with everything and still no internet I called Sue at Lightwave. They had a technician at my house within a week and in a few hours had my dish installed and my internet up and running. No hassles... no headaches. I would highly recommend Lightwave to anyone!! Thanks Sue! Patricia F read more

Sue, Thanks for promptly arranging the appointment for the install.

I would like to tell everyone how helpful Sue was. She was very informative. I currently have Viasat and it is garbage. Lightwave is excellent for people who live on the Rez. Thank you again Sue read more

We have used Lightwave for our home in a remote area of Valley Center. Our options are limited out here. We are content with the quality and it is much faster than our previous vendor, however our biggest complaint is that the service goes down abrubtly and consistently for about 5-10 min 3-4 times a day (early morning, late morning and mid afternoon & late night) and has done that the whole year. I day trade in the morning, which causes great issues when it goes down even if it is only for 5-10min. It also creates issues when I am working during the day on the PC and for it to go down for a short period every day is annoying. It seems like everytime we have bad weather (rain and winds) our service gets disrupted. I have had to call customer service about 6 times for outages, and disappointedly they never pick up their phone,I am unsure if they even have someone in the office, however they generally will call you back within 1-3 hours. When they have come to my home to fix the issue, they have been polite and professional. Even one time when I thought I was having an outage they discovered that my modem was ever so slightly unplugged unbeknownst to me, and he was very patient and helpful. I do like them would recommend them for anyone who lives in an area where the larger companies do not serve and it makes us happy to support our local small businesses when we can. UPDATE: Chris from Lightwave contacted me immediately after he read my review, and took steps to help erradicate the daily outages I was experiencing. He sent his technical support over to my house on a few occasions to see if we can work out the bugs, which did not initially help, so a couple of days ago they upgraded my equipment, and things seem to be running much more smoothly and so far without any disruptions. I appreciate all the help and patience they have had working with me to find a solution. I upgraded them to 5 stars for effort/customer service/support. read more

We've been using Lightwave Broadband at our Office for a few months now and I will say that we are very happy we found them. It wasn't hard to drop our previous connection, especially since it didn't work! Based on where our office is located, our only other option was a medium to low tier of DSL or an exorbitantly priced T-1 that isn't even as fast as what we have on Lightwave. Conveniently for us, we have good line of sight to one of their towers and we consistently get 25 Mbps down and 4 Mbps upstream with very low latency. Admittedly, I'm a computer person by trade, so I'm well aware of what's good and bad in terms of speed. Compared to what we had, we have basically quadrupled our other service for a comparable price. As a company, Lightwave keeps it simple. Invoicing, installation and support is all local and personal, it's quite different than the mega companies you've gotten used to. My understanding is that no matter what company you choose for your internet you are geographically limited based on where you live or operate. If you are in the large part of San Diego County that Lightwave covers and you are sick of the other companies that have names closer to the beginning of the alphabet like we were, give them a shot! read more

Had a great experience with installation from Chris and very happy with the time he spent and the attention he gave to detail. Took him awhile to figure out my wiring, etc but in the end it was done professionally. Couldn't be happier. Fast speed and very consistent. read more

We live out a rural area and for the longest time had no internet connection. Then we heard about Lightwave and we finally have internet service at our property! We are very happy with our internet service. It has been simple and easy process. We have no complaints on the service. I am also glad to be supporting a small local company in Valley Center. I do wish there was a way to pay the invoice online. However, I was told that they are working on that. In the meantime it isn't too inconvenient to call them up and pay my bill over the phone. The customer service I have encountered has been friendly, accommodating and an overall positive experience. read more

Sue was very good and helpful. She knows her products and recommended excellent options. It was a pleasure speaking with her.

Thank you Sue for all your help and great service! We have had a great experience with Lightwave. Sure is the best salesperson ever!!!!

My area has tough internet connectivity and Lightwave really alleviated not only the problems with local and broadband internet problems (Slow speeds, latency and Data usage) but makes it simple to connect via router for multiple devices that connect with high speed. Glad I got the name of it from family and friends. read more

We live in a very rural area and most internet companies are unable to get us service. I called Lightwave on a recommendation and they were extremely helpful! Sue was very upfront that they were extremely busy but would get a tech out as soon as possible to survey our area to see if we could get a signal. Chris, the tech we worked with, was very helpful and scouted out a place for us to get a signal. We had no power in the area so they said to just call and let them know when we were ready to set up. We called back the week before Thanksgiving, hoping we could get an appt within a couple of weeks. Sue and Chris both were great and we got squeezed in for an appt on Thanksgiving week! The deals they offer are great, with no money upfront, no contract. Our signal is strong and fast. Would highly recommend Lightwave for your internet needs! read more

Fantastic service from Jacob! Thank you, Lightwave and Jacob. You solved it in just a few minutes!

I've had my wireless service with Lightwave for over 2 years now and I couldn't be any happier. I live in Valley Center and getting service down here from other providers with a good reliability was a hassle. Thank you to Lightwave and all of their hardworking employees for providing such amazing service. A special Thank You to Sue from the sales department for the excellent customer service through the phone and assisting me with the best help during these trying times. I would definitely recommend their services! read more

I love Lightwave Wireless. The Tech guys are AWESOME! Always friendly and they do a great job solving any issues. Jacob has been to the house a couple times and even answered some tech/gaming questions my son had. We only have the 2nd tier for $55, but have abt 10 devices and my son is gaming online and the service is fine. A few issues, but always resolved. Lately my son had issues with the service and I kept texting the tech guys for help (every couple weeks) and they always got back to me right away. Ends up it's a problem with a computer setting, not the services from Lightwave. read more

I would like to tell you my experiences with Lightwave Broadband have been good...but the problem is that their service drops out so often that I can't post that comment. As long as you don't want to watch Netflix, play an online video game, or upload your vacation photos to Facebook...this service is for you. read more

After not having Internet service for over 23 years in Ramona I finally came across like wave by recommendation of my neighbor and I can say without a doubt that light wave has just brought us into the modern age nothing but good things to say about Sue and Chris the installer everything was just so easy and incredibly nice to deal nice folks to deal with I even got a discount and everything for days so far is working just great and no problems at all read more

I live in Ramona and just switched my internet service to Lightwave, I spoke with Sue in the office and she was very professional and helped me with all of my questions and basically was instrumental in my moving my account to Lightwave. Very nice person and knowledgeable. She arranged for the Technician Chris to come install our new System and he was awesome also. After he set up the System he showed me how to check the speed of their stream on Fast.com and it was and is coming in around 40-50 Mpbs where my other provider's service was below 10Mpbs. A huge difference! I am very glad I made the move to Lightwave and also glad that their Employees are very nice and also know their product very well. I am in the process of having them install their Service in my other residence also, Bottom line is check Fast.com and see where you are at service wise. read more