Jolena Thouchalanh Provided personal, professional and very effective responsive service to me, a…read more92 year old, when online resources failed. Give her a day off. she works at the Black Mountain Rd Spectrum store Allen Rachel Rancho Bernardo

Super rude employee, came in with a good attitude excited to just pick up some equipment and not…read moresure what his problem was but it's okay will just have things shipped next time!

Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile…read morefrom T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone. Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm. The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING. The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!

Came in on Tuesday 11 pm without appointment to return the wifi router…read more No line, no wait, CSR scanned the wifi router, confirm the address and driver license check and received the stuff, printed out the order. In and out in 5 minutes. I have been waiting in line for hours at this place before. Count my lucky day. When you live in the monopoly area of Spectrum internet cable, then try to get the best out of it. Need to call and request update package every six months since they keep increasing price. Bad practice but oh well, you live in capitalism country. At least you still talk with real human instead of some AI answering machine in the phone Take one star off

I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

I came in about an hour before closing, Linda was very helpful and answered all my questions. I was…read morenot even buying anything. I was actually looking on how to save money on my bill, considering this, she still provided great customer service and answered all my questions. She went over all the promotions that are available but was not a bit pushy. Ask for Linda next time you visit !

I've had spectrum for many years due to the consolidation with time warmer and no other options for…read moreinternet in my condo complex. I've had so many issues with service stability and their provided equipment that many years ago I purchased my own cable modem. One day I received a flyer that google fiber was now available for my unit. I called spectrum and it hey said they could match the service quality but their rate was higher ... and I would have to use their equipment. I gave them a chance but they could not activate their equipment for FOUR hours. Eventually it activated but I got no internet. They then started to blame my top of the line nighthawk router that was working JUST FINE along with my modem before they activated their modem. This is how they left it KNOWING I needed internet to work the next day. I asked them to hook up my old modem that was working fine before, but they said it was "incompatible" with their service. I plugged in my old modem and BOOM everything worked again. Tired with their incompetence, I called Gfiber and they had me hooked up the SAME DAY and it only took 30 minutes for SYMMETRICAL 1 GB SERVICE FOR LESS than spectrum. You would think my problems with spectrum would stop there, but it didn't. They even made disconnecting their service especially difficult, attempting to pass the blame on to me for "expectations". It told them my only expectation was working internet since it had been working just fine for years before. Can they seriously blame me for leaving after giving them FOUR HOURS to resolve then leaving me with ZERO SERVICE? And they're charging me a "rental fee" for equipment that's not even activated? I don't think I would be so bitter if it weren't for the repeated attempts by every person I talked to to blame me ("equipment", "expectations") ... they use the same words so I think they're trained to blame the customer. I still have the streaming premium apps but I'm going to shop around to find a better combined rate for the apps I use.

I would like to complement Jeremy for his multiple visits to my home to resolve myEero WiFi 7…read morerouter issues. My first encounter with Jeremy dated back in March 2025 when Ting was laying down fiberoptic cable in my neighborhood. He took time going through all the processes needed to keep my home business running at full internet speeds. He is professional, knowlegeable and customer-oriented!!

Do not risk your internet access with Ting, they are not ready. (Thanks to their local partners)…read more I was really looking forward to having Ting with 2 Gbps fiber synchronous internet speed (Carlsbad, CA). Unfortunately, Ting relies on local partners (local companies) to complete the installation. The fiber conduit was installed from the street to an outside grey box, this was done on time, however more than 10 feet of the conduit is exposed (other reviews talk about this, so it truly is malpractice). A week later, the fiber optic was installed from the grey box outside my home to the modem inside my home. After this, I waited 3 weeks for a local partner to run the fiber optic from the street thru the conduit. I called Ting 3 times, contacted Ting support chat another 3 times and nothing. Ting staff is very professional but they are unable to obtain a firm date from local partners to complete installation. The poor installation of the conduit and the lack of capacity to complete installation, shows a serious dependency on terrible/unprofessional local partners. This is affecting Ting's brand, value proposition and most likely Ting's internet reliability in case of internet downtimes. I have decided to cancel this service.

I literally just wanted to buy a screen protector for my phone and they wanted me to wait in the 2…read morehour line. I asked if there was anyone that just sold products and they said they don't. Why sell products if people have to wait in the same line as those getting phones set up? A little crazy

I walked in two days ago to buy a phone with my expired license and temporary ID (since the CA DMV…read moreis months behind). The young woman who I rather refer to her as an ill tempered girl, refused to help because they "need to scan" an ID. The ID wasn't my issue. My passport was at home, and honestly, after the attitude I received, I wasn't about to come back. The young employee gave nothing but eye rolls and a tone that was far below basic customer service. Her manager wasn't any better, no effort to help, no apology, nothing. Even when I said I'd return later with my passport, I was met with another eye roll. So I ordered online instead. Not only did she lose the sale, but it went straight to corporate and this store gets another well-earned negative review.

Brian and his assistant did a fantastic job of retrofitting my house with more network drops! I had…read moreexceptionally high requirements for the 10 drops I needed in my house. I spec'd out datacenter grade CAT6A and associated components. Brian's work is very high quality and he was very flexible and always listened to exactly what I wanted. And trust me, I was VERY specific, as I'm an IT Pro/Blogger. I'm VERY hard to please, and I was very happy with the work. I wanted my wiring closet to look like a work of art, and it does! While I connected and labeled the patch cables myself, his home run keystone runs were exceptionally tidy. I would hire him in a second for any future drops.

After hiring 3 'networking' companies, hundreds of dollars later and having Spectrum come to the…read morehouse twice, Brian with Simply Wired saved my sanity. We have a decent sized house, and the Internet wasn't working consistently to all areas for a few years. The first tech who came out, was here for at least 6 hours and could not figure out what the problem was. The second company I hired, charged me a fee to come out and take a look. He was here for about 15-20 minutes and told me I needed to upgraded my equipment and charged me $200. He said there was something unplugged, which there wasn't. After he left the Internet was still not working properly. I found Simply Wired on Yelp, and boy am I happy camper. He came out for a free consultation, sent me a quote within a few days and a list of equipment I needed to purchase (my old equipment was a few years old and I just wanted to start new anyways). After receiving all the items, Brian came out and set it all up. My 'wire closet' or whatever it's called was so messy and full of old wiring and equipment that we couldn't even close the door. Not only can we close it now, but it looks amazing. He also used some of my old equipment to help boost the signal in certain areas. After the install, I had a couple of questions, texted him and he immediately responded. Brian is professional, reasonably priced, has great communication and smart! Don't hesitate to hire him. I only wish I found him sooner!

Home AV-TV is a responsible professional company from day one to installation . And excellent…read morecustomer service From office staff to owner Russ to BRIAN who installed our new TV. Thorough explanation of what we needed Fantastic company. Can't speak highly enough And our family room left as if no one had been here removing old audio visual equipment. Excellent explanation of surround sound Call Russ. You won't be disappointed. And again Brian our installer great

Had a new remote programmed. Anthony was super helpful and patient with all my questions. I…read moreprobably drove him a little crazy. Later that evening when the Thursday night football game came up on Prime the system froze up. Since I had Anthony's mobile number, I called him between 6or 7PM. He didn't answer so I left a voice message. Within 10 minutes he called me back and instructed me how to reset the remote and I was able to watch the rest of the game. Most employees turn off their phones after 5 and don't want to help or be bothered by customers after hours. Not the case with Anthony because he cared and represented his company as if it was his own. That kind of service is rare in today's world! I would highly recommend Home AV TV to anyone. I have used this company on 3 different occasions and each time they have gone above and beyond. Thank you to Russ and his team, including Anthony, for their excellent service.

They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

John did an amazing job from start to finish. Previously, we had spotty coverage throughout the…read morehouse, with our network running slow and taking a long time to load in certain areas of our home. John proposed a plan to maximize our setup--from equipment selection and placement to installation and reconfiguration of our devices. The result is complete coverage throughout our home, even extending out into the park across the street. The setup has supported simultaneous video conference calls in combination with TV streaming and gaming without issue. Highly recommend RSF Networks for home network installation and optimization.

With Covid, I have been working from home full time with many video calls, so having reliable…read moreinternet has been huge! We have had our service since March, and could not be happier. RSF Networks was so helpful, and cleaned up the disaster of cables we have had for many years. Definitely would recommend!