I honestly had a crazy morning and was stressed out because my router had died and I was supposed to be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina! read more

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But when it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T. read more

Customer service reps are always helpful and friendly. Had to swap out a faulty box and rep was easy to provide a replacement box. Recommend making an appointment online, otherwise it can be a bit of a wait if you do a walk in. read more

Our internet has been cutting out intermittently for over a week. I've connected with them numerous times but the issue persists. They said they would send a technician for $65.00. That is bad customer service. My other alternative was to drive to their location and swap out my router. We work from home so this is not possible. I asked them to mail it to me so I'd at least have intermittent internet and that's when they offered to bring one for $65. I'm very disappointed in the way they handled this. Does anyone know of decent internet providers near Torrey Pines? I'm ready to switch. read more

I just signed up for Spectrum service and got an email saying my equipment would arrive in two days. I didn't want to wait for my internet, so I went to this establishment to ask if they could give me the equipment and cancel the shipment. The individual who assisted me did not vacillate. He was extremely professional and ensured that we were well-cared for. Additionally, the turnover is expedited. Thank you!!! read more

I was a Spectrum customer for over 15 years. So long, in fact, that cable modems were not a thing when I signed up. Now here we are in 2023 and I'm getting bills that go up every single month. Don't know about anyone else, but with the insane inflation, something has to give. Turns out that T-Mobile is in the home internet game now, and around 1/3 the price of Spectrum. I tried out the equipment and it worked well. Easy-peasy. When I turn to Spectrum to say goodbye, all the sudden, they have seemly magical deals! Oh I'm sorry you're leaving but we can match the price! PLEASE DON"T LEAVE ME!!! Where were these magical prices when I wasn't calling? Why am I a wonderful handsome smart customer now when I was I a nerd five minutes ago? Am I going to decide to stay because Spectrum has suddenly decided to layoff on the abuse (for 12 months, but we promise if you call again we'll work something out)? Yeah, no. I woke up with some self-respect this morning. Look, Spectrum, it's not you, it's me. Oh wait, no, it's totally you. You got caught diddling my wallet while I wasn't looking and now you're acting all super sweet like you're not just going to follow your wandering eye right back to my checkbook when I feel secure in the relationship again. Spectrum, maybe see a therapist instead of a capitalist, and learn that the key to lasting relationships is being vulnerable about what you can offer all the time, instead of when you're caught being naughty. read more

First they install your modem and then when their service is crappy they make you return their equipment at their convenience

Horrible organization. They make you call in when you want to cut the cable cord, but you have to speak to the 'retention department,' which means they will magically find a better price to save you money. I've been with Spectrum since 2013, and I have experienced frustration and horrible customer service. read more

A lot of reliability issues lately as an ISP. I'm supposed to be getting a gig, but they are constantly nerfing speeds. And now for the second time in a week the internet is just out. I'd be okay with this as stuff breaks understandably, however when I call and ask for my bill to be prorated, they won't do it if they have it back up in four hours after you call. So if you like paying for service you can't have, then this is the internet for you. And if you like loosing all your streaming services on multiple Saturday nights you are in the right place. read more

Spectrum - Outage reported - Internet Service Providers Near Me - San Diego, California

They keep raising their prices without telling you, yet their internet service is complete garbage. It takes forever to connect, it's intermittent, and when it does work, it's slow. I know it's not just me because my neighbors in my apartment complex have the same problems. I can't even make wifi calls, cause I always have issues with signal whenever I talk to anyone. Would give 0 stars if I could read more

Terrible customer service from Edgar. Waited an hr just to have him tell me to call customer service. Bad attitude made it an overall unpleasant experience. Time to check out the competition. read more

Terrible customer service. I visited the store with some questions and nobody was able to help me. It wasn't even very busy. I would not recommend coming here. read more

Simple service. Two people with two associates at the counter ahead of me. Checked in at the laptop at the entrance. Waited a few minutes to be called up. Turned in an old box we weren't using. Associate had to give me a hand written receipt since it was so old . Exchanged a non working remote for a new one and an old modem for a newer model. Fortunately he remembered to give me instructions for the modem. Installation was relatively easy. Hooked up the modem and connected the router. Internet up and running immediately but the phone were not. Called the help line and within 5 minutes they accessed the modem and booted up the phone connection. Now if only the Wi-Fi gets faster. read more

Alan was amazing. 10/10. Speed, accuracy and funny. Going to the phone store is like the dentist... but it wasn't stressful or painful at all this time. It's a rough economy right now and i truly appreciate people who still can laugh and give great service. This will be more location moving forward. Highly recommend. read more

SCAMMERS and THIEVES, the whole company. Finally got rid of the TV that was "only $20" when I signed up. Fast forward to the present, not only has the price doubled, but they've added more surcharges related to the TV service so now the service cost over $65 in total. They've now made almost $400 off of me just on TV service alone that should have cost $100. Don't get sucked into their "deals" that they only give you so they can charge you more surcharges then boost the price up 6 months later. Then when you go to cancel, they'll tell you they don't prorate and you just lose the rest of the time on the cycle and get nothing for what you paid for. And it's all legal for them to do and yes they are doing it. Corporate Greed at it's finest! read more

Review is for customer service received at the Mira Mesa Spectrum location. My one-star rating is based solely on my interaction with the FIRST sales rep that I encountered. The SECOND rep was wonderfully helpful, five stars for him) ***AVOID SONYA AT ALL COSTS.*** (or Sonia, spelling?) Short version: I went to this location to switch our mobile service from AT&T to Spectrum, wanting to keep our current phones and phone numbers. Sonya told us that our phones weren't compatible with the switch and immediately started selling us on trading in our phones to buy new ones from Spectrum. We left. I checked Spectrums' website, entered our IMEI #s, and learned that BOTH phones were, in fact, compatible. Went back to Spectrum and spoke with a helpful young man (because Sonya was on break. Unfortunately, I can't remember his name). "Miraculously," we were able to switch our phones to Spectrum with NOT ONE SINGLE ISSUE. Left within 15 mins. Long version: Sonya tells us our phones aren't compatible. I began asking questions, trying to learn exactly "what" about our phones wasn't "compatible" with switching (is this something I need to take up with AT&T? Is it because of the model of the phone? How old they are? (They're not old, btw)....ETC). She could not provide any answers or even make a guess based on her previous experiences. There was no effort on her part to try and explain possible reasons why our phones weren't compatible, and she kept bringing up trade-in options, telling us how much money we would "still be saving." I politely, but assertively, told her we were not interested in trade-in options until we finished exploring why our phones wouldn't work. After AGAIN getting my questions brushed over, we left the store. I went to Spectrums' website, where I learned the truth. By the time we had returned, Sonya was, luckily, on a break, and a nice young man helped us. I told him what I found on the website, and he offered to look further into it. He could not seem to find any reason why our phones would have shown "non-compatible" in the first place. He helped us through the transfer with NOT ONE SINGLE ISSUE. Sonya had returned from her break by the time we were getting our phones powered back on. She asked us if we had to get AT&T to do something to our phones to make them compatible. I told her, "No, they didn't need to do anything." And I watched her attempt to bring her best "surprised" customer-service expression to her face, as I looked to the young man and thanked him very much for his help. I wanted so badly to warn the woman that I saw Sonya helping as we were walking out. I understand the company has protocols on how to upsell customers, and I understand the sales reps work for commission. What I do not understand, and what I am not happy about, is the BLATANT LIE that Sonya told us in order to make her commission. But hopefully, saying something here will help prevent someone else from getting scammed by Sonya. I have no review about the Spectrum mobile service itself, as I have just transferred today. I wish I remembered the young man's name that helped us. He was excellent! read more

Recently my partner experienced a broken phone situation. Associates Carlo and Jose helped her get the ball rolling in a timely manner. Carlo helped with expediting the previous phone and transferring to an upgraded new phone. The ball was then passed to Jose and he helped with the setup and transfer of data. Both did a great job to remedy her dilemma. Thanks for being there guys!! read more

Absolute scam of a company, DO NOT DO BUSINESS WITH THEM! They signed us up for TV and charged us without our permission. Fraudulent company. read more

this is the most unethical business disrespecting customers with endless calls, garbage mails and false promotions. they target innocent elders that are not well informed and many others. also they ignore any request to stop disturbing, this company should be close completely. read more

I was a spectrum customer for many years simply because it was the only service in the neighborhood. I suffered though many rate increases and poor service. Now, thanks to 5G, both Tmobile and Verizon compete for your internet service in this neighborhood, at a fraction of the price. And their rates tend not to be teaser low rates. In 3 years, T-Mobile has not yet increased their rates on me. Spectrum continues to harass me to get me to sign up. They ignore my no soliciting sign, and disturbed an important meeting I was in when the rang my doorbell repeatedly. I will never go back to this overpriced poor internet service. read more

Fast service and promptly fixed the issue . Very helpful service personnel, my third visit to the store for different reasons, always helpful. read more

Highly recommend this location. Staff is excellent. I received help from this location some 3 months back. Easy location. There is a waiting queue that you sign in and then wait in their spacious lobby with many seating. Once called I was assisted well. Made to feel that what I said mattered and all concerns were met. Wish I remembered the young man who helped me. He had thorough knowledge of spectrum products and was able to convey clearly how to use. read more

Continusouly raising prices for mediocre prices. Took away proration so be sure to cancel at the end of the month you prepaid for. Switching to Verizon in home internet service. read more

Spectrum associate Carlo offered excellent concise service and made us aware of discounts we should be taking advantage of. Switching out equipment is a quick and easy process and all store associates are helpful. read more

Hot fire trash poor coverage and the connection was always out.... Ask to have it repair they came out and simply wasted my time.