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Updated 2 weeks ago

Services - Webpass

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Sigil J.

They raised the price despite me having constant issues that they admittedly are "aware" of. (I do feel validated.) My download and upload speeds are pathetic. I get periodically receive emails from them about known internet issues in my building and/or unit, but nothing is never done about it. I pay for 1 GB, but I get around 195 Mbps.

ON HOLD beyond 23 minutes to just purchase their service!!
Sabi M.

Here's my fear... called today to install service but after being ON HOLD for over 23 minutes before a customer service rep picked up, gave me time to wonder what would happen if I actually had a problem with my service and needed a tech. This was just the line to sign up/SALES, not the complaint line. Ended up telling the rep how dissatisfied I was with their service cpr picking up my call. His only response to my dismay was that he was on another call. Hmm...how many people are actually working there and answering calls????? I'll update my review once I try their service for a few months. His tip is to sign up online! Yeah, great idea....once I get to a wifi cafe.

Speed Test

I just moved into the Strata Apartment Home building last week, and set up Cox Gigablast internet immediately when I moved in because I work from home. I went with them because it appeared to be the fastest provider in the building, as AT&T only offered less than 50Mbps. I had been used to Spectrum internet at my house in Del Mar at 300-400Mbps and that was still plenty fast, but I was very excited for extreme speeds. The Cox Gigablast has been pretty good with 800-950Mbps download speed. but the fastest upload speed I ever saw was 30-50Mbps. For me this was kind of frustrating since I edit and upload a lot of long 4K Video for work, it took a long time. Plus they have a limit on how much you can download every month (1024GB) which might not have been a problem but just not something I want to think about when most Fiber Optic internet providers offer unlimited data. Right when I kind of just accepted that was the best I was going to get in my new building, I opened my mailbox last night and saw a flier from Webpass from Google Fiber. So I looked into it and it seemed too good to be true that they offer 1 Gig speeds up AND DOWN! With unlimited data, reviews that speak of great reliability, for the same price as I was paying for Cox (half the price of cox if you get cox unlimited data plan), AND THEY CAN INSTALL tomorrow as early as 9 am!! It was 5pm when I received the flier in the mail last night, I booked an appointment for 1pm today. The Technician, awesome Jaimison, showed up almost 10 min early, and within 1-2 min max he had finished installation and activation. It was absolutely mind boggling how fast he installed it VS the 5-7 phone calls I had to make to Cox to activate Gigablast, totaling over 4 hours. Now I can return the $180 Modem I bought, because you dont need a modem with Webpass! He also hooked up my Ethernet outlet in my kitchen! All in all, Ive NEVER had such great service from an internet provider. Thank you Jaimison and Webpass from Google Fiber!!! Disclaimer: it was just installed 20 min ago, so I don't have any long term use review for you but the rest of the great reviews show that the reliability is top notch. I'm definitely not worried about it

Not exactly that speedy

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4 years ago

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13 days ago

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10 months ago

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6 months ago

Disappointing that service frequently cuts out if we have heavy rain. Hard to understand in 2025

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1 year ago

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8 years ago

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Ask the Community - Webpass

Review Highlights - Webpass

I just moved into a new building and made sure the transfer service, and Curtis helped me out for the second time.

Mentioned in 35 reviews

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Spectrum

Spectrum

(780 reviews)

North Park

For the most part my Spectrum/Charter service has been reliable. The reason I am giving Spectrum a…read morelower rating is because they were charging me for 200 Mbps service when I was only receiving 100 Mbps. Their excuse for not fixing the issue on their own was they had a merger and did not take it upon themselves to alter the agreement I had previously. I did not have a previous contract that they would have needed to alter. I feel when they altered their service they should have informed customers of the available services. They knew I was paying for 200 Mbps service and left me at 100 Mbps. I contacted them in attempt for them to make right the deficiency, but they only offered to switch me to the 200 Mbps service that I had already been paying for for 4 years. They did not offer me a refund or any other form of restitution. I requested that they upgrade me to 400 Mbps service for 12 months at my current rate, but they specified they had no way of doing it. This is a classic example of a large company padding their wallet at the expense of loyal customers. Spectrum did not bury the broadband cables. They left the cables strewn across the ground, some cables were weaving through the pickets of my fence, and I even found a large heap of twisted cable overgrown by grass and weeds. I found a service hub in my back yard behind a tree next to my fence. The hub had cables running from it to other homes near me, and those cables were not buried either. Spectrum, please make this right.

Extremely disappointed with Spectrum Mobile. My bill increased without a clear reason or any…read moremeaningful explanation. When I signed up, the representative strongly promoted how "great" Spectrum Mobile is, how fast the internet/data would be compared to other providers, and how "cheap" the service would be overall. Those claims did not match reality at all. What bothers me most is not only the pricing change, but the attitude afterward -- it feels like customer concerns are NOTHING, and getting a straight answer is impossible. Because of the unexpected increase and the misleading sales pitch, I do not recommend Spectrum Mobile.

Webpass - isps - Updated May 2026

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