Anyone out there using Google Fiber? DON'T DO IT!!!!!! I had a "technician" come out yesterday. No problem he says it will take a couple of minutes. In and out he goes to the tech room in our complex. After a half hour of this- he comes back and says he can't set it up. I don't have the key to your Cox box. Bye. Oh just call for another person to come out. Meanwhile he knocked out my tv and internet. I called Cox and they could not restore it. I have no wifi or tv. I called Goggle Fiber and all they could do was tell me someone may call me in 24 hours. read more

GFiber sucks. It's constantly under maintenance. Seems like every day I have an email about a known issue that is being addressed. Also, don't pay for the year up front. If you have to move, they don't pause your service. I'm paying for service that I'm not getting... read more

They intentionally make it extremely difficult to find out if they are having problems. Their customer service is abysmal.

Webpass can improve by NOT CUTTING MY AT&T INTERNET WIRE WITHIN MY COMPLEX LOCKED PANEL! They cut my AT&T Internet, I had to have AT&T come out, which cost me $150 and this Webpass/Gfiber company will not reimburse me for their error OR intentional cut of my Internet wire. I even had the AT&T Tech pictures to send as proof that their company cut my internet cable. I would never recommend this shady company to anyone. read more

they set an appointment to come fix the internet because it's so terrible and never showed up! they never called or followed up. I'm always getting emails that the internet is down again. (from my cell internet of course). I definitely don't recommend! read more

Don't waste your time coming here. This is not an Xfinity store, despite what shows up on Yelp or Google. I walked all the way here and there's nothing even close to a Comcast or Xfinity storefront. Totally outdated info. No signage, no staff, no services. Just a locked door and confusion. If you need real help, skip this spot and check the actual Xfinity website for a legit service center. Super frustrating. Update your listing. read more

Disappointing that service frequently cuts out if we have heavy rain. Hard to understand in 2025

I have used Webpass by Google fiber for five years now. I wish I could recommend it. I was so very excited about the service when I first got it, but it has really been a disappointment. In bad weather when it rains, you will experience service interruptions because it's based on line of sight. But then you will also have random service outages for no reason in clear weather. Today I had two such outages and the sky is clear and the weather is perfect. unfortunately, I've paid for the year and it's beyond their 60 day cancellation period. But I will definitely be canceling my service at the end of this term and trying something else. Very, very, very disappointed. I really wish the service would have lived up to what I was hoping it would. read more

They raised the price despite me having constant issues that they admittedly are "aware" of. (I do feel validated.) My download and upload speeds are pathetic. I get periodically receive emails from them about known internet issues in my building and/or unit, but nothing is never done about it. I pay for 1 GB, but I get around 195 Mbps. read more

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Well since it's raining and that causes my Google Webpass internet to go out I figured I'd use my working Verizon data plan to tell you what a terrible service this is. Will I be reimbursed for my loss of service? Of course not! I was told they offer no refunds of any kind for any outages. The customer service rep stood by that even when I asked what would happen if the service goes out and never comes back. So if you're stuck at home on a rainy day you better have a good book. Oh and a bank account to pay for the internet that doesn't work. read more

Here's my fear... called today to install service but after being ON HOLD for over 23 minutes before a customer service rep picked up, gave me time to wonder what would happen if I actually had a problem with my service and needed a tech. This was just the line to sign up/SALES, not the complaint line. Ended up telling the rep how dissatisfied I was with their service cpr picking up my call. His only response to my dismay was that he was on another call. Hmm...how many people are actually working there and answering calls????? I'll update my review once I try their service for a few months. His tip is to sign up online! Yeah, great idea....once I get to a wifi cafe. read more

Webpass - ON HOLD beyond 23 minutes to just purchase their service!! - Internet Service Providers Near Me - San Diego, California

This company has changed to Gfiber and does not have the same level of service it once had. It is difficult to get issues resolved in a timely manner, whether by phone or by chat. We disconnected service and had a significant balance remaining. Despite promises that refunds were given in 7-10 business days, we had to wait longer and deal with customer service reps who promised to "escalate" the problem. read more

Continuously slow and outages for no apparent reason. I've had it for two years along with several Neighbors. I don't have high speed video needs it's very minimal and yet poor upload download times. The past two weeks have been really awful. Not the best customer service. read more

I wish Google Fiber was available for single family homes. I used Webpass in our condo and it was the best internet provider I've used in SD and at a great price point. I now have to live with another provider and while service has so far been good, it's almost double what I was paying. read more

Tech didn't show up to appt. Tech called but wouldn't speak, would answer the phone but not respond... and when he wouldn't answer the phone, couldn't leave a voicemail because they were sure to not setup their voicemail. They texted me asking if I still wanted an appt that morning, and I confirmed that of course I did- I had made no indication of cancelling. They refused to send someone else out, and attempted to make me the person in the wrong by stating how "weird" it was that all of that happened, as if I'd deliberately waited in my apt from 5am until that point... so I could pretend the tech didn't want to work. Service worked 40% of the time, the cost was too high, and the support team never supported. They pointed out once that it's in the contract that they will not credit the account for service interruptions because "there's no proof that it's our fault." Reviews are here, don't fall for the fake BS- this service couldn't be worse. Their office is also an empty space with one folding desk in downtown... The lack of concern is astonishing. Stop supporting business that don't support their customers. read more

no san diego phone number listed Office ours 7 days a week 12Am to 3AM ? only physical address why no contact info ? Is this a joke? read more

They use PayPal for payment processing. They double charged me for a month of service. 8 calls, 9 days, and a bunch of lies later, I'm still out $70, They refuse to refund me, or acknowledge they stole from me. Bunch of thieving lying crooks. read more

I just moved into the Strata Apartment Home building last week, and set up Cox Gigablast internet immediately when I moved in because I work from home. I went with them because it appeared to be the fastest provider in the building, as AT&T only offered less than 50Mbps. I had been used to Spectrum internet at my house in Del Mar at 300-400Mbps and that was still plenty fast, but I was very excited for extreme speeds. The Cox Gigablast has been pretty good with 800-950Mbps download speed. but the fastest upload speed I ever saw was 30-50Mbps. For me this was kind of frustrating since I edit and upload a lot of long 4K Video for work, it took a long time. Plus they have a limit on how much you can download every month (1024GB) which might not have been a problem but just not something I want to think about when most Fiber Optic internet providers offer unlimited data. Right when I kind of just accepted that was the best I was going to get in my new building, I opened my mailbox last night and saw a flier from Webpass from Google Fiber. So I looked into it and it seemed too good to be true that they offer 1 Gig speeds up AND DOWN! With unlimited data, reviews that speak of great reliability, for the same price as I was paying for Cox (half the price of cox if you get cox unlimited data plan), AND THEY CAN INSTALL tomorrow as early as 9 am!! It was 5pm when I received the flier in the mail last night, I booked an appointment for 1pm today. The Technician, awesome Jaimison, showed up almost 10 min early, and within 1-2 min max he had finished installation and activation. It was absolutely mind boggling how fast he installed it VS the 5-7 phone calls I had to make to Cox to activate Gigablast, totaling over 4 hours. Now I can return the $180 Modem I bought, because you dont need a modem with Webpass! He also hooked up my Ethernet outlet in my kitchen! All in all, Ive NEVER had such great service from an internet provider. Thank you Jaimison and Webpass from Google Fiber!!! Disclaimer: it was just installed 20 min ago, so I don't have any long term use review for you but the rest of the great reviews show that the reliability is top notch. I'm definitely not worried about it read more

Webpass - Speed Test - Internet Service Providers Near Me - San Diego, California

It's a really inconsistent experience and I think this really depends upon where your building is located. I'm sure other people have had good experiences but I've got to share my bad experience. Even though my building's quoted 1 GIG, our connection is poor: sometimes I'll get 3 Mbps download and sometimes I'll get 150 Mbps. Technical support is really long and drawn out compared to the big-name competitors: I've been complaining about the issue since I signed up around 3 weeks ago and it's still not resolved. Not only that, my issue is a "little lower priority" according to the technical service manager (couldn't believe that when I read it). A bit frustrating to deal with them but I guess you get what you pay for. read more

Webpass - Not exactly that speedy - Internet Service Providers Near Me - San Diego, California

Absolutely horrible Internet! Although I have contacted them more than three times, I have not been able to watch TV without constant interruptions. This is an incredibly frustrating situation. read more

WebPasses advertised speed claims are nothing short of fraudulent. I've never recorded download/upload speeds above 25 Mbps. In fact, my average Mbps is in the 5 and under range. This is clearly a far cry from their minimum guarantee of 100 Mbps, and at these abysmal speeds my service is rendered entirely useless. To make matters worse, their tech support is virtually non existent, and they have no interest in making any attempts to rectify the situation. I honestly have no idea how there are so many excellent reviews on here. What with the deceit in their advertising, I wouldn't be surprised in the slightest if Webpass was responsible for a number of these reviews. UPDATE: A special shoutout is due to Brian Gomez of the San Francisco office. Your complete avoidance of any problem solving and refusal to converse by any means other email really exemplifies those high WebPass standards I've come to know and love. read more

Webpass - Just enjoying those lightening fast WebPass speeds! - Internet Service Providers Near Me - San Diego, California

Webpass is the greatest thing since sliced bread! I cannot believe I waited until now to get Webpass... it is so amazing. Do yourself a favor and switch from whatever provider you have to Webpass, it is hands down the best! The speed (currently 1000 Mbps for $60/mo), the service (I scheduled for the install to show up at 3pm and by 305pm he was done. It's not like Cox where you schedule a window and wait all day), and the price (just $60) is simply amazing! Did I mention the speed? 1000 Mbps? Are you kidding me? That's so crazy it sounds make believe. Yes, you are really getting speeds that fast. It is simple, no modems since it's coming right from your phone jack. Do it today, don't wait. Get Webpass! read more

Webpass - My wifi speed from Webpass... good luck beating that Cox and AT&T!!! - Internet Service Providers Near Me - San Diego, California

I was skepticle about this service, becasue the price and the speeds they promised seemed way too to be true. But I was fedup with ATT&T U-Verse and decided to throw caution to the wind and give them a try. WOW! The basic principle seems so simple. They use the existing twisted pair in the building to connect all the units to the local hub and then a fixed microwave shot on the rooftop as a backhaul to the ISP. They didn't even have to install a modem... literally took the installer Jamie 10 minutes and it was up and running! They promised a minimum of 200Mbps for my building, and ended up delivering me over 400Mbps up AND down (!!!). I mean, crap! Really!!!?? That's ridiculous. This takes under-promising/over-delivering to a whole new level! I tested the water with the $55/mo. rate but baased on what I'm seeing I will go ahead and commit to the $500/yr. rate and save some additional money. This company has a bright future. They are small (less than 100 people), privately owned, green, have friendly and knowledgeable installers, practice net neutrality, and offer a poerful and innovative service for a really great price. They will be giving Ma' Bell and the big boys a run for their money for sure. read more

Webpass - Installer arrives. 10 minutes later, I have this!!! Good-bye U-Verse!!! - Internet Service Providers Near Me - San Diego, California

Reliable and fast service. My brother who is a computer "geek" was so impressed with the speed he ran a test to screen shot and send to his friends in another state. Setup was fast and easy. Tech showed up right on time, and only laughed a little bit at the ridiculous password setup on my router by my brother. I'd give more stars if I could. My condo building was recently flooded and residents can not access their units. Webpass set up a month credit on all accounts in my building without even having to ask! They will evaluate again at the end of the month if we are still not able to return home. We of course have the option to put a hold on our account. Thanks for your proactive decision to take care of your customers during a difficult time. read more

So far, amazing! They claimed 200mps speed, and our apartment is getting roughly 320mps on average. Go do a speed test right now on your device, it is most likely a lot slower. If WebPass is available in your building, get it. The customer service has been through the roof amazing. Brent(Brett?) and Curt both came by on the install, and it seemed pretty straight forward. They even gave me some insight on what to look for in a wireless router based on the devices I was planning to hook up, and how to do it efficiently. Before and after the install they were easy to get a hold of, and even when I got put to voicemail, someone called me right back. Seriously, I want to work for your company. The no-frills pricing takes the mystery out of what you get. Back in NYC, Time Warner Cable added about 20 bucks worth of b.s. on top of the advertised price. When the advertised price is what you actually pay, you feel less deceived or taken advantage of. I truly hope more ISPs start to follow their business model. Thanks for keeping it simple WebPass! Tip to new users: Follow the suggestions that they have on their website and video. Using a hardline when possible in your home made a huge difference in the internet speeds for some of our devices. Also make sure whatever wireless router you have has a gigabit input/output. Makes a huge difference in getting the fastest speeds possible. WebPass is a great service so far. Anyone who doesn't have cable tv will love it even more. Works great with AppleTV, Netflix, Hulu. If we move out of our building, looking for WebPass serviced building will be a must have in a new place. read more

Webpass - WebPass speed in my building. - Internet Service Providers Near Me - San Diego, California

Super easy signup, super easy install. 3pm appointment, Curtis arrived early and the install was done within 15 minutes. The speed is unreal, dozens of times faster than Cox. If you have Webpass in your building then get it, don't even debate it. read more

Webpass - Ridiculous - Internet Service Providers Near Me - San Diego, California

Webpass, like everything Google touches, has died. The formerly great internet speeds they provided are now unreliable. What's worse is that they've nearly doubled their fees since Google swallowed Webpass. The annual plan just jumped another $100. Find another internet provider, if at all possible. read more

Webpass is spectacular. Very easy to sign up and reserve a time slot. They were prompt, efficient, and informative. I had Curtis help set mine up. I noticed that my Samsung smart tv wasn't showing any significant change in speed despite wired connection and he was able to direct me to the correct people to trouble shoot. It turns out the problem didn't have to do with webpass at all but rather that the LAN port wasn't a gigabit port like my mac laptop had + other tv issues. As an aside, I would caution folks to get an AC router (with gigabit ports) if investing on a new one anyway for webpass, one that can accommodate the speeds you'd be working with (that's assuming you plan on using a router). As for routers I got the AC1200 Linksys just for webpass upgrade and it's working great so far. Pics I'll be attaching are using Cox internet speed test website comparing the cox Wi-Fi connection to webpass Wi-Fi and webpass with wired connection (through router). Enjoy! read more

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I love Webpass! Always had a great experience with their customer support! Phillip, their support rep helped me out tremendously with my recent request. Super professional, and He bumped my experience with them up another notch! Thanks again for all your professionalism Phil!! I've been a customer for over 3 years and plan on staying with them for many more. Thanks guys!!! read more

Advertised 100mbps and I am getting 1mbps per second Edit - the next day, I'm seeing 45mbps. So changing to 4 stars from 1 star. I'm not sure what the deal was. If that regularly happens, that makes the internet unusable. I'll be sure to update this again if that occurs. read more

Webpass - 1% of the advertised rate - Internet Service Providers Near Me - San Diego, California

In this day and age having a reliable and fast internet connection is getting more and more important. Cable and phone companies charge a premium for these services especially if you don't bundle it with other services. Enter a new option in San Diego... WebPass. It's a microwave mesh network that provides super fast speed at a very reasonable cost. I went from paying almost $60 per month with Cox's Premium High Speed cable internet connection to now spending $42/month for a connection that is 6 TIMES faster. You heard me right... My upload and download wired connection tops out at 300K Up AND 300K down. The actual speed can vary of course with use but it's guaranteed not to drop below 100K. Which is still much faster than what I was getting with Cox. Also, Webpass's customer service has been exceptional so far. I scheduled an appointment and the installer Jaimi was not only friendly but also very knowledgeable and was able to answer any questions I had. He even took extra time to help me figure out how to make my home network needs work given how my particular condo was wired when the building was built. If Webpass is available in your building and you value a high speed, reliable internet connection at a great price... You should definitely consider switching today. read more

Lots of promises about fast Wi-Fi. We went with it and our service was degraded to less speed and Wi-Fi cannot reach parts of condo - even with a router and extender. Tech Support no help and installer was in a rush to get next appointment. Bad experience. Be wary of their claims. We are staying with Cox. read more

If you live downtown then you need to know Webpass. So fast and cheap and friendly. Ditch the big corporate ISP that pushes cost increases to their customers freely, that doesn't give you the advertised speeds, and that has worse customer service than the DMV. If you can't get Webpass in your building it may be because you have a shady HOA that cut a deal with one of the shady corporations I mentioned above. Exclusivity in exchange for a percentage of new customer sign up $. Shady move by people who don't want to pay HOA fees but want the perks. Poor planning that forces you to suffer. read more

Webpass - Internet Service Providers Near Me - San Diego, California

Great internet service. I loved it briefly. The complex I lived in at the time allowed Webpass and then suddenly forced them to leave. Apparently the person who gave the go ahead was unaware that an existing contract with AT&T excluded any competition. The service from Webpass was efficient, fast and a breeze to setup. Unlike Cox and Spectrum there were no speed slowdowns during peak usage. I no longer live in a large corporate complex and Webpass only installs in buildings with over 20 units. I could be wrong, but I think Webpass is, or was owned by Google. I wish that I could get it back. I hate the scammy way the large monopolized providers do business. Webpass was very straightforward with pricing. read more

You'll be on hold forever, I just had to move a service to a different room and they couldn't move my service until a week later. I took time off work for them to come in and 2 hours before the 4pm appointment they cancel it! Great internet once you get by there poor customer service. read more

I've only had Webpass for a few days, but I really like it. The speeds are fast and no outages yet. I created an account online on Friday and set up an installation time for the following Tuesday; it was the earliest available. They showed up exactly at 10 A.M.and were gone by 10:06 A.M. Not an exaggeration!! I had my router out, for them when they arrived, they hooked everything up, told me it would be the same Wifi name and password I had before, and I was connected. Too easy. Very shortly after I received a bill for my monthly fee. There was not installation charge. read more

I woke up one saturday morning and while still in bed I grabbed my iphone to check on the online life and I couldn't download tweets, see pics or download my emails. I decided it was enough. I searched "ISP 92101" and found Webpass. I had seen their flyer around the building but I guess i ignored it because I never thought an ISP could offer 200Mpbs (sychronous same download ad upload). This time i decided to give them a try and I scheduled my appointment online for the next morning (sunday!). Jaimison showed up at my door on time and was done with the install in less than 10min. How easy was that? Then came the moment of truth. We tested a wired connection and I got 140Mbps! 10 times what i was getting with Cox for same price and it was both upload AND download. Don't sweat it, they are great to deal with, straight to the point and downright excellent at what they do. If anything negative comes up, ill be on here to update, for now, they deserve 5+ stars. Thanks for making internet service great and reasonable priced. read more

Webpass - Here's proof of what i have going on at home with WebPass. Crazy fast! - Internet Service Providers Near Me - San Diego, California

I had Cox for internet ONLY. I don't have a TV or landline. I was paying $75 a month for 25 mbps speeds. ------SEVENTY FIVE BUCKS! ------------- As you can see from my photos, I was getting 3.6/1.5 speeds with Cox. Never once did my speeds ever go above 5 mbps. I brought this to their attention within a two days of getting their service and they told me they could send out a tech AT MY COST to fix their problem. Errrr..... NO! Thanks to the Internet Gods, San Diego has WEBPASS!!! My bill is now $55 a month and I get 100 mbps of lightening fast speed! I initially had a problem with a cable in the wall preventing me from getting any speed over 8.5. even though Webpass speed in my bldg is 100 mbps. Webpass tech support both in the field (Jamie) and in the office (Nathan) went out of their way in support and customer service and went above and beyond to correct the issue. ....something Cox would never and has never done and they lost me as a customer because of it. To Jaimie, Nathan and whoever the CEO/President of Webpass is....... Your team ROCKS! Your service is unbeatable! Your tech support is amazing and your prices are a blessing to those of us still struggling to recover from our losses during the collapse of the economy. THANK YOU!! THANK YOU!!! And these men deserve a raise! At the very least I want you to know you have a team you can be proud of. To everyone else, if your building does not yet offer Webpass I strongly urge you to encourage the manager/owner to get it. There is no equal. I love Webpass. I work in a very busy industry and see 150 new clients every week. You can bet I will be spreading my experiences with Webpass with everyone I meet. =))) read more

Webpass - Buh-Bye Cox Communications crap speeds. Hellooo Webpass!!! - Internet Service Providers Near Me - San Diego, California

24 hour outage for the entire building and Webpass couldn't be bothered to provide even a $5 credit for the inconvenience and total lack of communication. read more

Excellent service ALL around!!! 5 super stars to these guys who are Professional & Efficient:) I was very hesitant to join as I am technologically challenged and never heard of the co. before. So I called the 800webpass number and spoke to Mitsy who was very patient and explained thoroughly the A to Z of the service, speed, setup, cancellation, etc... I mean everything! U rock Mitsy ;) in any case she scheduled my service and the technician Curt came around exactly on time at 11am sharp and was super professional . He assured me the router I had was excellent and he explained the details of the service and installation all in 15 minutes time:) he even left me an extra cable in case I needed it later... beats any other service in town. Thank You Mitsy and Curt... u are appreciated l! I recommend anyone living downtown to take advantage of this Five star service read more