I closed my account months ago. T-Mobile keeps sending me statements in the US mail, like the one I received 5-31-26, with a credit balance of $60.43. I've asked them to send me a check for the $60.43 to my address on the statement. On a phone call to them on 5-31-26, they gave me a Refund ID #: 50070784229. They told me they would text me confirmation that day, but they never did. I went into a local store, I called them with the store representative on the phone, they said they would Email me a confirmation/receipt within three days, I never received it. read more

T-Mobile - bill credit - Mobile Phones Near Me - San Diego, California

I refered to T mobile to set up my auto pay for my mobile & also set up wifi for my house, Jennifer was so professional and helpful. She explained diffrent plan and helped me to set up my wifi. Definitely, she needs to be recognized for her 5 star friendly while professional service. If you need help, she is the person to refer to. read more

I went in on Friday & had a great experience after being helped by the manager who was there.He took care of what I needed in under 10 minutes I was out the door & happy that he had helped me like a real Boss.I wanna thank him for the help appreciate you helping me out.Thank you again. read more

Female worker had horrible costumer service, bad attitude and didn't know anything, had to refer to manager for everything, gave attitude the entire time and left costumers waiting a long time. read more

Rose was the best T-mobile associate to turn my life around! I mean it. She helped me convert my sad, deplorable iPhone 11 into a 15 Pro Max with a generous trade it. I was so anxious walking in to change carriers and upgrade my phone. My precious phone carrier had been playing games and it would take an act of Congress to upgrade my phone. Rose made sure I walked out of there with a brand new phone and service with T-mobile. She made the transfer painless and she was meticulous with the data transfer and trade in. I walked out of there feeling like a million bucks. T-mobile is top. read more

The customer service from T Mobile is outstanding. The service & attention I received from Casey Renk was extraordinary. His business card reads "Casey Renk, Mobile Expert". Indeed he is. I couldn't have said it better. read more

I sat in this store 3146 sports arena blvd for over a half hour simply to ask why I haven't received a phone they advised me I would get in 3 days seven days ago. I had another appointment I had to get to and someone who came after me was assisted before me. I was upset and so I asked the guy named Jimmy why he didn't help me since I was next in line on their list and I had been sitting there. With his disgusting attitude he said he didn't have to help and he wouldn't because he owns the store. I asked the girl who was there if he actually owned the store and she said yes. Well, I know he doesn't own T-Mobile. So, I followed up with their customer care. I actually changed services to T-Mobile because of recommendation by friends, after 22 years of services with ATT. So far I have discovered this establishment has no customer service etiquette - they lie - and they are rude. I will be reporting this business to the better business bureau and the department of consumer affairs. read more

T Mobile Full Service Store Sales Service Repair T Mobile Store Now That T Mobile Merged With Sprint. Had An Issue With My Galaxy Note 9 When The S Pen Somehow Got Embedded Up In Its Port And Had To Have It Removed By A Repair Tech. He Was Awesome. Removed The Damaged S Pen And Got A New One. Free Screen Replacement Added Without Charge With The Sprint Complete Insurance/Repair Plan. Cant Say Enough About T Mobile Taking Good Proper Excellent Care Of Us Now Imported Sprint Customers. read more

T-Mobile - T Mobile Full Service Store Repair And Sales Fenton Pky - Mobile Phones Near Me - San Diego, California

I visited this store after my phone was stolen. Rose, one of the leads there, was so helpful. She made the whole process of the replacement easy and smooth. She took the time to go through everything in detail, the pricing, all my options before making any purchases. I felt so taken care of that by the time I was leaving I felt so relieved. If I ever had to go back to this store (hopefully I don't) i would call ahead of time to see if she is there. Thanks so much Rose! read more

Joanna helped us get the iPad promotion and switch to a business account. She was very patient, attentive and pleasant to chat with. She made sure we took advantage of all the deals we could. read more

Set up an appointment three days ago on Saturday for 1030 today Tuesday, July 5 . I talked to a guy called Steven's today to confirm my 10:30 am appointment and he told me they don't make appointment?! I'm absolutely flabbergasted that I have an appointment at 10:30 today and the store manager Steven says I don't have an appointment for u and he said "you can come and you would have to wait . Whats the point to make an appointment if I have to wait?? This T mobile branch on Rosecrans in San diego is an embarrassment on T mobile !! read more

I never write reviews but this store is amazing. The service is fabulous. Very trustworthy. They don't give you what you don't need. Very friendly too. read more

This place is ridiculous. I went here to get a replacement SIM card and the incompetent lady whoever her name is and who cares gave me some BS information. I had walk to my car and call to get someone on the phone who knew what they were doing to assist me. Honestly costumer service isn't her cup of tea find something else srsly.Won't be going here ever again!!!!!!!!!!!!Dumb **** read more

Used to be a great store. Are they aware of the privacy act? The employee kept asking me to say my phone number louder which she repeated loudly enough for everyone in the store to hear. I'm hoping a different store might be better educated read more

I got screwed one more time w this guys. I talked to a guy called Stephen Kane and he offered me a militar plan I told him I wasn't military or first responded and he told me to don't worry cause it is a normal procedure. I brought 2 more lines and after 3 months they sent me a text asking me to update my information. I went to the store and Karina M said she couldn't do anything about it and the procedure was ilegal but everyone can do it at the store (probably to bring more accounts) and than after 3 months you will have the surprise. read more

I can honestly tell you that when I walked into the T Mobile store in Sports Arena that I wasn't sure if I'd get to talk to any representative or get help regarding a replacement iPhone I had lost while on vacation. The store was PACKED with customers, with a line forming and reforming outside the business. I got there around 4PM and they closed at 6. The sheer amount of customers lined up needing assistance could've easily overwhelmed most employees in any type of business. As I watched these four employees cycle through their tasks I realized I had come to the right place, regardless of the crush of requests. Andres A, was the employee who really stood out initially as he was the person responsible for checking in all entrants as they came through the door to get them in que. One after the other, Andres welcomed each group or individual as they walked into the business. That's not easy to do, as he was attending to a customer purchasing a Wi-Fi system. He got them organized on a tablet and calmly told each one of them they would be helped and about how long the wait would be. He then would go back to working one on one with customers. I left the store when they said they would call me when I was next. I got home and immediately received a call from Joanna R. saying to come back and get processed. It was 5:15. Everyone before me was not at the store anymore, they had been helped and I couldn't believe it. She and Kerr then helped me get the phone I needed, unlock my Apple ID account , restore all data, and hand over a new product. Keep in mind this business closes at 6PM. I walked out of T Mobile at 6:38PM. I don't know who trained these employees but they went over and above for not only me, but each person walking through that door. As a small business owner, workers like this do NOT grow on trees. Fantastic job, thank you for saving the day! read more

Michelle was great, setting up my new phone. Best T-Mobile store. Other stores not as nice or professional. read more

I went this morning to this location because I got a new phone and didn't know how to transfer my data to the new phone, also had a few more questions abouth my accounts, my new Galaxy, about some apps etc etc, the store opened at 10am sharp, and the guy who helped me was super helpful, I told him I was very bad with technology and he made me feel very comfortable, he was patient and he solved my problems and answered all my questions. Thank you very much for not made me feel like stupid inspite of my questions were very basic. (I'm sorry don't know his name, the attendant was , light skinned guy with beard). read more

I lost my phone last week. More accurately, I dropped my phone and some lovely person picked it up and took it with them. Bummer. Andres was super helpful and saw me through all the set up with my new phone and was also sympathetic, which is probably what I wanted most. I've been a Tmobile customer for over 20 years and will continue to be so. Thank you!! read more

Today Ben helped my dad and I transfer sim cards with multiple lines, repair my phone, and upgrade other lines on the plan. Not only was Ben Friendly and personable, but super knowledgeable, and thorough. When we had advanced questions related to our business plan and getting phones at another location, he was quick to answer, or make use of his other contacts at the company to help us as best as he possibly could. The guy really went the extra mile, and provided by far the best mobile phone care ive ever recieved. read more

I stopped in there to do an insurance gig on my phone since it's the closest store to my house. And I was impressed by the staff specially Elaine who went out of her way to figure out what had gone wrong with my account. I would recommend the store to anyone read more

The lady who assisted us today clearly did not want to be there. Not helpful at all. I'm left with a ton of questions about backing up my data. Did the bare minimum. Not impressive customer service. read more

I would give this store 0 stars if yelp would allow me to. I just left the store and had the absolute worst experience with employee Michelle and store manager Brian P. Both of them were extremely rude and completely unhelpful. This specific location and these 2 employees scam customers into buying iPhones and telling them they will be able to upgrade in a year once the phone is paid off. Apparently this program is no longer active and yet it is still on my account as of today. They did nothing to help and even yelled at me at what point saying to get out of there store and they couldn't do anything more fore. Worst customer experience I have ever had!! Don't go here read more

T-Mobile - Mobile Phones Near Me - San Diego, California

Just went in the store to connect another line. They seem super understaffed. I waited about 40 minutes to be attended to. I was quoted over the phone that I would be charged $10.00 for a new line. Whoever quoted that lied and the Manager Brian did not want to honor the referenced amount. Also, Perla did not even try to get our old number back. Going to another store. Staff here seems lazy. read more

Just went to T-Mobile to activate my daughter's phone and it was fast & easy. Christian was amazing and it felt very safe. It really was a great experience which I have rarely have with wireless stores. Thank you Christian for helping us! read more

I had a professional and comfortable experience changing my Verizon plan to T-Mobile. From past negative experiences where I been overwhelmed with the sales pitches and verbiage of changing or upgrading my phone plan, I was reluctant to make the big leap to another phone carrier. Fortunately, I was assisted by Yauheni and everything went very smoothly! He was friendly, knowledgeable, and very comfortable to work with. All expenses- monthly fees were discussed upfront so there were no surprises. Thanks so much! read more

I just switched from At&t to T-Mobile yesterday, and I had one of the greatest customer experiences ever. The name of the T-Mobile employee who helped me was Tony. Tony was very helpful, proficient, and kind throughout my entire customer experience. T-Mobile needs to promote Tony because he's great at what he does and very knowledgable. read more

I bought a brand new Samsung S4 on 26 March. After having it for ELEVEN days, a crack appeared on the screen. I just paid hundreds of dollars for this new phone and accessories and then had to pay $ 175 for my insurance deductible. Two days later I got a box with an obviously used and refurbished phone. I called and spoke with customer loyalty. The said to return the refurbished to store for an even exchange for a NEW Samsung S4. The store employees were unable to make this work in their computer even though it was promised to me by t-mobile customer loyalty. I have had the refurb phone now for about 24 hours. It has shut off randomly twice, won't charge properly and gets extremely hot. The store manager, Jessie treated me in a condescending, rude and patronizing way. I finally had to tell him that I was in longer going to speak to him as he tried to convince again how great this refurb phone was, that I was coming up with ridiculous hypothetical scenarios and that the refurbished phone was even better than the brand new one that I had just spent hundreds of dollars on an was only able to use for eleven days. Lauren, however, is an amazing sales rep and does her job wonderfully. She went above and beyond to try to get me the new phone that was promised to me and treated me with respect and made me feel like a valued customer for the hours I was in the store. She deserves a promotion and Jessie could use some serious brushing up on customer service and an attitude adjustment. read more

Michelle at this location helped me upgrade my phone the other day, and she gave such exceptional experience. She was over the top nice, patient, thorough, and helped me through every question I had. What a pleasant experience for a not always fun thing to have to do. Thank you! read more

Stellar customer service is when an employee lends out their own personal phone until your replacements comes in. My phone that was still under warranty died, I called around and found out T-mobile has loaner cell phones they will provide gratis if your phone dies and is under warranty. Unfortunately, the quantity of these loaner phones is few and far inbetween. Fortunately, they do exist because I never heard of such a thing when I was with a competitior carrier that I won't mention by name but rhymes with Brint PCS. Anyway, I call a few different T-mobile locations and someone at this location tells me they will be getting one returned that day. I go in to pick up my loaner phone so I can reconnect with the world (since of course I don't actually know any phone numbers anymore). The guy tells me they don't have any loaner phones at that time, they were all out. I explained, "well, I called in and was told, blah, blah, blah...". My diatribe must have unknowingly been accompanied with a total distraught look on my face because before I could say 'lickety split' did I have one of the employee's own personal phone to use as my "loaner". Customer service is big with me and this was huge. I ended up making home-made chocolate chip cookies that day and dropped them off still warm from the oven. One other really nice thing is that with the new phone they ordered, they also ordered the extended life battery (gratis again) AND let me keep my old charger and battery as well. All I needed to send back was the actual dead phone. I really, really love having an extra battery as well as a second charger that I can keep at work. p.s. it occured to me that the alternative carrier not mentioned above can't give out loaner because they don't use SIM cards. Duh. read more

Do not see J Romo. He straight out looked in the eye & lied. Told me adding gigabytes to my hotspot made it stronger. Total BS. And he told me my total was $20 more, it was a lie. Had to undo everything he did. Fast smooth talker doesn't perform professionally. If others I spoke with @ other stores were like him I would cancel immediately, fortunately there are some pretty good people I've worked with at other Outlets just stay away from J Romo at the sports arena store read more

I have to say, I've really enjoyed having T-Mobile for years. Their customer service is excellent, and this location is no different. Anytime I've ever had any kind of problem or concern, not only do the people here help me sort it out, they even tell me to call customer service and receive the same service for free (like changing my number). There's no "take a number" feeling (I'm looking at you, Verizon across the street), and there's no pressure when you walk in. The store is very clean, very open, and everyone is nice. The only reason they lose a star is sometimes the workers sound right out of a book. I understand that's the case, but make me believe it's not. I, and I think many others, appreciate the personal feeling. read more

I got on a plane to San Diego & realized I left my phone at home. I decided that since it was an older phone with a cracked screen, maybe the universe was telling me it was time to upgrade. I had the most pleasant, smooth experience with the staff at this store. I believe I was helped by Elaine & Joseph. They got me all set up with my new phone & gave me super easy instructions on how to transfer everything over once I got home. These guys saved my vacation! read more

After having a tremendous amount of trouble with T-Mobile reps over the phone, I was hesitant to have to deal with the reps in person. I had just started service with T-mobile and was already experiencing issues with my account. I waited until I received my new phone in the mail to go in to the store and speak with someone about making several changes to my account. I went in expecting to endure another hassle yesterday afternoon. There were only two people working and there were a couple people ahead of me. I did have to wait about 10-15 minutes to get help but I am not going to knock them for being busy. The company just ditched contracts and are offering screaming deals, of course they're busy. In fact, I applaud the staff's calm and helpful demeanor even through the business. I wish I could remember the rep's name that helped me... He had a buzzed head is about all I remember. He remembered me from the time I had come in before and knew what I had already dealt with so he made it a lot easier for me and got me in and out fairly quickly. He was helpful, knowledgeable and courteous. I also witnessed this customer service among the other staff/customers while I was waiting. I was ready to cancel my service after what I went through initially, but now that I know that I can go to places like this T-Mobile location, I feel a lot more at ease. read more

Walked into this store today to see about switching over from AT&T. We were immediately greeted and welcomed into the store. The lady that helped us was Michelle who was very helpful and got us everything we needed to be switched over easily. We have to come back a different day because not all of our phones were unlocked, but Michelle set everything up so that it will be seemless when we do come back. I'm looking forward to the experience. read more

I have been with T-Mobile for about 4 years now. Because I just plain like not having a contract. Today I upgraded my phone and I just wanted to mention the great service I received at T-Mobile. In particular my service representative Javier. Set my phone up so when I walked out the door I didn't have to do any kind of tweaking on it. He also gave me some great recommendations on cases and I got the one I really like. read more

Went in there to solve an issue I was having. Christian was very knowledgable and helpful!

I ve had a good experience here, overall but David rocks he is friendly, knowledgeable and quick. Ask for him, anyway the other guys always end up getting help from him. read more

Tony Aceves was very kind, helpful and professional in helping me to navigate data on my new smart phone. Much appreciated!

After previous troubles elsewhere, I found T-Mobile Sports Arena Blvd through Yelp. Hands down, my time there today was everything I knew my first T-Mobile experience could be. Service was very professional, thorough, and extremely fast and efficient! We were out of there in less than an hour, for what should have been a fairly difficult issue to resolve. Ryan and (Stephanie I think her name was?) were awesome! For those that have read a previous review of mine for T-Mobile Clairemont Mesa, you can bet your bottom dollar I regret not having come to T-Mobile Sports Arena Blvd in the first place. Today's Lesson? Ditch the company 'store locator' and ALWAYS check Yelp.com first! Notes: The one dollar sign price rating I'm giving T-Mobile is for the GREAT rates. Don't believe the marketing hype for the other carriers out there. Buy your own phone and go for a SIM-card only plan through T-Mobile, and you'll be saving huge in the long term over all the others. The only drawback right now is that the 1900MHZ 3G refarm as well as the HSPA+ 42 4G (as well as LTE) rollout is far from complete. Now I just hope they can stay in business! read more