Huge shout out to Lucy, who helped me with my router last week. She immediately jumped into problem solving mode despite me coming 30 minutes before closing. Give that woman a raise! She's really good at her job. read more

Emmanuel helped me in a bind when I came in 15 minutes before closing time on a Sunday - he was SO kind and personable, just absolutely wonderful customer service. I wish all Verizon reps were like him! Thank you again for your help sir read more

If I could give a !/2 star I would. terrible customer service. I walked in today and 3 workers were in the store 2 were helping customers the other disappeared in the back room. waited 25 minutes no how are you doing or what can I help you with. Another lady came in and she was greeted and helped. so I was completely ignored and frustrated and left without being helped read more

It isn't often that you leave a telecommunications store with your issues still unresolved but still happy That's my experience from this morning's interaction at this store. Lucy, the associate I worked with was lovely: she was understanding, extremely capable, a customer advocate, and was sensitive to my time. Highly recommend. read more

Tbh I do not trust people who rate these places poorly- likely they had something go wrong that was completely out of any employee's control. Today I spent 3 hours in this joint with my sister trying to troubleshoot a service transfer from xfinity (the absolute worst) with a lost phone. Safe to say we were a difficult case. At one point my sister and I were screaming at each other from opposite ends of the store and the kind young man working there knew his place to just sit back and ignore us. He even was on the line with my old provider trying to figure my shiz out. Did I leave with my issue resolved? no. But that was because of nobody's fault than my own (and the literal turd customer service of xfinity). My only cautionary advice would be to bring headphones if you will be there longer than 20 min- music playing there is like 2010 radio station. read more

Verizon - wfh! - Mobile Phones Near Me - San Diego, California

Came in looking to trade in my phone. Met with a team member who told me he would be right back, then proceeded to spend 10 minutes in the back room. After he finally came and sat down with me they proceeded to never make eye contact, constantly texting someone on their personal phone and offered no guidance. After I purchased my phone, I was appalled at how they were handing it. Flipping the box in there hand, dropping it on the table etc. The phone was fine, but you would think after spending upwards of a thousand dollars they would treat your phone better. And finally, after everything was completed they proceeded to charge me an additional $120 for taxes and fees, which were not mentioned up front. Overall I had an extremely poor experience and if I didn't have to go there to get a phone, I would never go back. read more

Had gotten a new phone because my old phone had broke the people at the Verizon store I went to told me to drop off my old phone as is, I went to this location to do that the people working their were clueless and seemed to be completely unintelligent and seemed to be under some sort of drug influence they had no idea what they were doing I tried to work with them but they were so clueless and brain dead I left the store went to the original store I got my new phone at and was able to give back my old phone in one minute and got my credit back. Do not go to this store if you are trying to get anything the staff their are the most brain dead people I have dealt with in my life. Anyways thank you to the people who worked at the 4195 Genesee Ave who had done the trade in in under one minute read more

Was very pleasantly surprised - I'm not very tech minded and thought I had a major problem with my phone. Emanuel very calmly corrected the error within moments and restored the phone to its correct settings. Very knowledgeable and professional. read more

Sarah was super helpful and nice in getting our home WiFi set up! The store was clean and parking was easy. Thanks

John at the PB location was fantastic! So helpful and patient! Made the process so much easier!

I went in to get help with my phone and the employee added a $25 home protection plan to my account without my consent. He lied and said it was an activation fee and not to worry. This is a $25 reoccurring charge and you have to call to dispute. This is not a genuine Verizon Store. It is a Victra store (authorized retailer). read more

Absolutely unreal. Purchased a new phone 3 weeks ago, was charged for a screen protector that was currently out of stock and told to come back in a couple days when it arrives for installation. 3 weeks later, still no screen protector, and met with zero effort to process a refund. Was told I had to go to a different location for the sales rep who originally rang me up to receive my refund. Customer service line and in store, garbage approach. read more

I usually don't complain and I am very understanding customer. I had to go 5 times to get appropriate help with a line transfer. Every time (several times with Nestor) I was told "I can not help", "you have to call there", "I don't know". Finally on my 5th attempt, a really professional employee told me to go to the Point Loma corporate service, where they solved the problem for me in a few minutes. Frankly, disastrous customer experience and really recommend retraining this particular employee. Even other employees were concerned and apologized. Seriously, do something! read more

The guy that helped me was friendly but really misinformed. He gave me a SIM card that didn't work for my iPhone 12, I came back the same evening bc it wasn't working and he told me they were out of sims bc of a shortage? But if I rushed I could make it to the Point Loma location and get another SIM card. That location closed at 7 he said it was open til 8- drove all the way there for nothing. So I go to the La Jolla Verizon at 9 am the next morning, going a whole 24hrs with no cell service... to be told my phone has an internal SIM card and I never needed a physical one. And now it looks like he ordered me an iPhone 14 pro plus on my account that I never asked for! Now I have to figure out how to get the fraudulent charges off my account. Looking back it was just weird unprofessional vibes there the whole time. Save yourself some time and effort and go to the La Jolla location!! read more

Verizon - Trying to return the phone I DIDNT ORDER and it says it was ordered by an agent. Considering filing a police report since this is fraud - Mobile Phones Near Me - San Diego, California

My iPhone Mini 13 stopped sending/receiving calls on a Friday night and I went into store on Saturday around Noon. Kevin was there and he spent almost 2 hrs trying to figure out what the problem was. His colleague, Nestor, arrived around 2:00 and he took over, doing his own tests. They both were very knowledgeable, but neither had never seen this problem before. We all felt it was the device so I decided to upgrade to a iPhone 16 and data was transferred. BUT NO CALLS COULD HAPPEN! Nestor started to call customer serice (CSR) around 2:30. It was unbelievable: if one CSR could not help, he/she simply hung up the phone & Nestor had to start over again. We were even directed to Fraud as in my attempts to fix previous night, I accidentally created a second line which my account was not recognizing. At 5:30pm he was speaking to the 14th CSR! I was ready to turn new phone back in and switch to t-Mobile. But this last CSR figured out I needed my WiFi turned on in order to do calling, something which is usually not needed as calls are made through your phone carrier. I finally walked out of there with new phone working at 6:00pm. Nestor made sure I was refunded the $40 activation fee. Anyone who left lousy reviews of service at this store never worked with Kevin or Nestor. I am very grateful to them and Verizon management should be proud to have them in their company. read more

Literally just went into pick up a router and the associate lied to me about getting a free upgrade, I now have to return to the store to figure out why I have two uncancelable home internet plans. Dope, thanks guys, super cool read more

Mike was the best salesman I've ever encountered since cell phones came out! I was so horribly treated by T-Mobile. it was time for a big phone, a new company and the free phone, iPad, watch deal didn't hurt! Mike was so calm and very smart. please visit him at the store if you need anything in phones, tablets, etc. AAAA++++++ read more

Today I want to upgrade my phone for the newest version and was helped by Vince. Vince understood what I wanted and made me a comfortable with my decision to upgrade. Although the store did not have the color found that I was expecting Vince made up for it with his knowledge and speed. I felt like I was in and out of there within an hour. I got a great deal which I was fully expecting as for breaking the price down prior. All in all I was very happy with my decision to go in today and even more happy that Vince helped me expeditiously to return to my full day off. Thanks! read more

Verizon - Iphone 14 Pro Max - Mobile Phones Near Me - San Diego, California

Hello, I just left the Verizon store and I wanted to note my pleasant experience. I believe Anna helped me out & just wanted to say how patient and understanding she was with my circumstance. She was trying to move quickly and efficiently as possible. There was a customer who was visibly frustrated because her appointment did not start right on time and needing to be at a doctors appointment at a certain time. This customer kept sighing heavily. At one point, I had to interject & tell her that I had an emergency situation so that's why we're behind. She appreciated what I said but was still upset and directed it towards Anna. I don't really feel that this customer was all that understanding. Doctors function just the same and tend to run behind on her appointments. Would she direct her anger just the same? She could have communicated with the doctor she's running behind or scheduled the Verizon appt for after the doctors appt. Her phone was not working, but her husband was there with a working phone. She interrupted several times with comments about getting another cell provider on the line and cancelling her current service. Had she not interrupted multiple times with her attitude, comments to another customer about her frustrations, we probably would've finished sooner. Customer service is hard & I appreciated Anna's patience. I felt bad that I had to leave Anna alone with this angry customer. read more

Kynan at the PB Verizon store is the best! Helped me set up my new phone super quickly and was extremely friendly. Highly recommend!

Visiting my daughter thought I would look into Getting a new phone. As mine was acting up and loosing its charge. I live in the Mtns near Frazier Park off the 5 no where near a Verizon store! Michael helped me, with patience and safety he wore his mask during the service. It took 2 hours due to the fact I was not authorized on our account, no worries, Michael helped other customers in between working with me. Very happy with my new upgraded phone and accessories! Thank you Michael for all your help and patience! read more

Excellent customer service! Viviana is very knowledgeable and courteous. All needs were satisfied! The building is clean, and it feels comfortable. No pressure setting. We will return in the future to address our mobile phone needs. read more

Verizon - Mobile Phones Near Me - San Diego, California

The most nasty arrogant managers I've ever met. Discussting service. Rude, unknowable, gabenge human. They took my money then when my phone won't receive calls. He said he never saw me before. No refund. Ju st almost violent anger. Don't recommend the heartache. Frank read more

My name is Esther and I DO NOT recommend this Victra store at all. On July I went to upgraded my iPhone and I gave my old iPhone for credit because I qualified turns out MIKE the person that helped me with the upgrade LOST my old iPhone he doesn't even know where he sent it. I went and talked to the manager ANTHONY SHERMAN who acted like he was going to help me gave me his phone number and everything but every time I called or texted him he NEVER answered. SO UNPROFESSIONAL!!!!! Mike is an uneducated employee who needs to be retrained because he doesn't know shit. I went to this store several times to ask for my old iPhone shit it's MY IPHONE I PAID FOR IT but every time Mike is always giving me the run around till this date he has no fucking clue on how to solve this fucking mistake he did. ANTHONY the manager helped me with nothing he acted like he was going to but no he did not give a shit. I called Verizon customer service and they DO NOT RECOMMEND THIS VICTRA STORE if you want to buy an iPhone go to Verizon store not Victra they suck. read more

Totally ripped me off and lied about my account. These other reviews are probably fake. They said I would be charged $40 dollars a month, it was $80 with all kinds of other charges. Don't waste your time! read more

Garbage customer service... tried to call and get some information. Rep immediately put me on "hold" which was not hold, I could hear them shuffling around for the entire 8 minutes. Then he picked up and hung up the phone. I called back and it rung until voicemail. Way to dodge customers and business. read more

Made upgrading my phone easy. Was in and out pretty quickly. I was told I would be called when my phone arrived but I never got a call. Other than that the staff was friendly. read more

The manager was dismissive, unhelpful, and unfriendly. We decided to leave verizon, and customer service had told me to go into the store to return the phones that I purchased within the last 30 days. The manager refused to even try to look up my account, claiming that he couldn't because I switched over to AT&T yesterday and no longer had Verizon service. But, customer service at the 1-800 number has no problem finding my account, so that makes no sense. read more

Horrible. The sales girl was terrible at her job and gave absolutely no information unless I asked specific questions. Which, as a new buyer didn't know what to ask! She was bored and annoyed and not wanting to help. There was a guy hanging around leaning on another register and not willing to help either. What a joke of a store. read more

I had nothing to do with the staff, so I can't speak to that at all (my fiancee was the one getting help with his phone). However, I sat in the chairs while I waited. In the hour we were in the store, I got no less than three bug bites. I have no idea which bugs, but I didn't move from the chairs save to take a quick phone call outside. I don't have allergies, so I don't think it was anything like that. As it stands, I don't know that I ever really want to go back to this particular branch. Edit: You might think I got the bug bites when I went outside. However, it was all in areas that had direct contact with the chair (I tend to tuck one foot under me as I sit). The phone call was less than two minutes. I am in that area all the time. I've never gotten bug bites while in that area before. read more

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I went in with my current phone not charging - Isaac helped me trading it in for a new one and helped with transferring my info to new phone and was thorough in making sure everything was working. Very appreciative about the effective and time efficient service. He was very knowledgeable and taught me how to use new phone. read more

I had a great experience at this location. Thank you for the great serive. I love my new iPhone 5! 5 Stars!!! read more

Verizon - Mobile Phones Near Me - San Diego, California

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I went into store to get old phone transferred to new phone and Isaac went above and beyond to help get everything loaded onto new phone. They were all super helpful and answered all my ridiculous questions as I'm old school and not tech savvy at all. I would highly recommend this Verizon store for any services needed. Thank you Isaac for being super patient even after I went back an hour later with more questions . Great customer service read more

WARNING! THIS "RETAILER" USES BAIT & SWITCH TACTICS. My spouse and I went into this location on 6/27/16 because it is near our house. We saw a BOGO (buy one get one) ad and wanted to upgrade our iPhone 4s phones to a pair of 6s phones - that was the only reason we went in there. The salesperson, Mark Silberstein, handled the transaction and assured us that after making payments for both phones for 2 years, we would receive a credit for the cost of one of the phones ($760) in the form of a debit card. He also offered the "Total Mobil Protection" insurance, which we declined. Two years later, after having faithfully made my payments, I called Verizon customer service to inquire about the status of my $760 debit card. I was told that's not the way Verizon credits BOGO sales - they credit the amount of the payment directly to the account each month. After I explained, in detail, to Rene - a very helpful Verizon Customer Service Rep - the details of the sale; she contacted the local "Retailer" and was told they weren't running a local BOGO promotion at the time & neither was Verizon- LIES!! (Not to mention fraud). In addition, the insurance we declined at the time showed up as a charge on our bill, which I had to call and get reversed. BOTTOM LINE IS THEY WILL SAY ANYTHING TO MAKE THE SALE - DO NOT GO TO THIS RETAILER - YOU WILL BE RIPPED OFF. After 1 1/2 hours on the phone with Verizon, their best offer was a $550 credit on my bill. I am still short by $210 and very angry at being the victim of fraud and theft from this "Verizon Premium Retailer." read more

Vivianna was excellent! Very helpful & kind. Had an overall excellent experience here today. They helped me save some money & got my new phone set up in no time. Very clean store with very kind staff. Service was quick & simple I have no complaints read more

Verizon - New phone - Mobile Phones Near Me - San Diego, California

Wow what a day! So I got a new iPhone 13 that for some reason wasn't allowing me to text or receive texts. I spent 3 hours at Apple (zero help) one hour on the phone with Apple (they blamed it on it needing 48 hours for my new phone to work or Verizon) BS!!! Then I went to Verizon and Issac spent 3 hours trying to figure out what was wrong with my phone, ending up calling Apple care and getting the issue resolved which one that my IMessage had been blocked for some bizarre reason. Anyways Isaac is the man, he was patient, persistent, he didn't tell me go back to Apple or give up on it. You have no idea how grateful I am! Issac deserves a raise! read more

TL;DL edit- Super stoked on the CS there first 2 times. Then I went a 3rd and met Viviana, and refused to pay $30 for 5 minutes to wrap it up (she did give me some paperwork from Verizon that I can work with) Original post: Had written a 5-star review - as Vince helped me transfer my new data from the broken glass screen one to the warranty'd one. He was a true pro in every sense. But I had a slight problem w/my email passwords, then was planning on coming back. Waited about 3 weeks. Did most of the updates and downloads earlier today (at another Verizon store, but the update was slow as molasses - was almost late to pick up kiddos), and just went into the store for the loose ends later that afternoon. Maybe 5 minutes left to fix me up - and I was gonna be good! NOPE Vivianna, after I explained I'd worked w/Vince and talked w/Elmer - never was there a charge of $30 expressed to me. NEVER. So I rush my kids out of PB Elementary Math Club fundraiser to get my phone fixed prior to my AM flight to TX tmrrw. ................only to be told by Vivianna that I'd need to pay $29.95 Where on earth did this charge come from? Why was everyone else willing to help but not her? I pay well over $200/mo for the Family Plan, and have been w/Verizon since they were AirTouch here in SD (20+ years) and had written an awesome review for Victra in PB. OMGoodness, the stress they just caused me. Pretty dang upset. Didn't see that one coming. read more

Came in 40min before close with a friend , who recently switched from android to apple and had some general questions on apps and how to use hot spot. Manny was very frustrated, and kept saying " I just told you " when we weren't clear on the instructions he was saying . He was very mean to us and short the whole time . We still were very kind and left to a different store cause we didn't feel comfortable asking him further instructions.. will not go back- Manny had such bad customer service read more

If I could do a negative star review I would. I'm an older (non-tech savvy) adult who was trying to port over a new phone. Michael was aggressive, more than non-helpful and someone I would never want to be around. Issac however sensed our frustration and tried to help (without success). read more

Charlie the Manager blatantly lied to my face multiple times about the costs of add-ons that I did not need or use. It costed me $100's more and a long contract for these extra devices that I never used or even wanted. Every single attempt at contacting him, including dozens of phone calls and emails, and even walk-ins to the store, he magically was never there or available, no matter what time of day or day of the week. No response from anyone for now over a year. Disgusting service. The worst and most dishonest business I have ever seen in my life. All due to one man. read more