Aiden was great help. Responded to my request very quickly and was even able to come to me to fix…read moremy screen. Great price and great service. Would definitely recommend and will be a returning customer in the future!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

I've honestly lost count of how many times I've come here - for screen repairs, screen protectors,…read moreand camera lens replacements. They consistently do excellent work, and they're always incredibly fast. One time I even showed up 30 minutes after they had already closed, and the owner still took the time to help me. That level of customer service is rare these days. I can't recommend this business enough.

My daughter's phone had an issue with the charging cable stopped in and service was great, fast,…read moreand the issue was resolved. We are very grateful and we are happy they were able to help so quickly!

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

I was contacted by a phone sales representative. They sent me a quote for 4 phone lines, internet…read moreand service for tablet which was $121. My bill did not reflect the quote. The sales rep that came to my house was a different person than the one I talked to on the phone. She said it would be $10 higher since I only was going to move forward with (2) lines instead of (4). That was far from the truth. I have contacted AT&T customer service over the phone (3) times about this issue. They have still yet to resolve the problem. They said to go into store and they could help me out with my trade in device so I will not be charged monthly for a new phone. In the store they told me I would need to contact Cusotmer service. Seems like I keep getting the run around while still being charged more than I was told. They set me up with two accounts which I was not aware of. I was only receiving one bill for one account which was very confusing. I have had my service cut off twice already due to all the confusion of my billing and accounts. Bottom line, don't listen to the sales reps and make sure they clarify your billing before. I should have stayed with TMobile. Such a disappointment.

I rarely do reviews and I'm not paid but 5 out of 5 for these folks! Came out of work to a smashed…read morescreen and very little touch functionality. Asked for help finding a place that could fix my phone and was directed to National City Phones! Got a price quote before I traveled to their business and that price was honored in full. Took about an hour to fix but I'm happy they could do it with no issues or having to wait for them to order the screen. My phone is 5 years old but looks like new! Thank you National City Phones.

First time coming here and the customer service was great. Right off the back he knew what was…read morewrong with my iPhone and gave me a great price to get it fixed. Didn't even take long to replace the screen. Great customer service and friendly. Highly recommend bringing your devices here to get fixed.

Was visiting from out of state when I dropped my Pixel phone and the screen broke. If it weren't…read morefor an issue with the Google servers, they would have had us in and out within a half an hour! They were so kind and even called us with updates. When we came in the next day to get the phone, the main gentleman who helped us very thoroughly explained what he was doing when he went through the verification steps to make sure the screen and phone worked properly. He and all his coworkers were very kind and professional, not only with us, but with every customer we saw come through while we were there - including a very very difficult one. Thanks to everybody there but especially the main gentleman whose name we didn't get.

Microsoft referred me to uBreakiFix to handle a warranty repair. Apparently, Microsoft has a…read moreservice contract with this vendor. On the vendor website, it says that they will come to your house for an in-house repair. This is perfect for me because I am in a wheelchair, and the Surface Studio Pro 2 Desktop is Microsoft's heaviest computer. Their online appointment system was not working, so I called the downtown location first; they referred me to the Midway location. The Midway location confirmed that they do, in fact, have the ability to do in-house calls, but only if you have an insurance contract with Asurion. Otherwise, too bad. Not for any amount of money or to help out an old man in a wheelchair, will they honor their commitment and advertisement. That is just plain shameful. Shame on you & Happy Thanksgiving.

I wanted to thank they young woman who installed my screen protector on my phone from another…read moreprovider. Courteous and efficient. And there was no charge.

Typical AT&T, they'll NEVER change. I had a 1 PM…read moreappointment. I walked in at 12:59 PM. There were 2 sales associates. One was helping a client, and one was on his phone. No one asked if I had an appointment, and there was no sign-in sheet, like I have seen at other AT&T store locations. At 1:10 PM the first sales associate helped the woman who was there before me, and fair enough. At 1:20 PM, after watching the second associate continue on his phone, which was likely work and not play, the first associate got up, and said he'd help when he was done with the woman he was helping. I said that was fine, and that I had a 1 PM appointment. He checked and said he did not see any appointment (I still have the email receipt showing I did have an appointment). He said he'd quickly help as soon as he could. At 1:30 PM a brand new client walked in, after waiting about 2 minutes, the second associate took that random walk-in, before my appointment, which was now 30 minutes late. At 1:40 PM I walked out. I'd like someone from AT&T to contact me, so I can tell them where to send me a check for my wasted time. I'd also like John Stankey to terminate himself as CEO. He has had 5 years to make things better. Stank-man does not deserve to run a Starbucks location, let alone AT&T. AT&T has stayed in the cellar in terms of customer service, attention to detail, and don't get me started on how I have to call in to their 800# 3-5 times a year to correct an invoice. They are CONSTANTLY over charging me, and I am regularly calling in to explain things to them, to then get the bill reduced, along with a promise that it won't happen again. BUT IT KEEPS HAPPENING! I have never, ever been to an AT&T retail store that was efficient and knew that they were doing. And AT&T in general is one of the most horribly run companies of its size.

I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

Thanks to Sayed, the screen was replaced perfectly! As always, this location has great hours, easy…read moreto walk to from the trolley, lots to see and do jn the area while you wait, and usually it's done quicker than the quoted time.

Excellent customer service! Fast and efficient! Fred and Zac are the nicest techs! They were…read moreassertive and so throughly with my pc problem and they went above and beyond. Very professional! Thank you guys! Will recommend !