I was not going to post this. I then saw an almost identical review from someone else. My experience unfortunately does not seem to be unique. Three associates standing in the store. Plus a manager. No customers. Needed assistance returning a cell spot. Phone support guided me to visit any store for assistance. Visited this location. First store associate greeted me, so far so good, she was friendly. Question seems beyond her knowledge base, logically refers me to the manager, fair enough. Manager's immediate response, go to another store near the stadium. I explain what phone support shared. Zero consideration to attempt to assist. I share this is becoming a timely experience just to return a piece of equipment I was supposed to receive a return label for, but did not. She holds firm and does not attempt to assist. I leave... Call support again. Same exact feedback. Any store can assist if they call support themselves. Further feedback. The store should've called us and known we could assist. Now I'm two calls in to support and preparing for my second store visit. For the same requirement. I get it. We're all working hard. Hours are long. The pandemic was horrible and many are still recovering. But, just treat folks like you want to be treated. Make a simple phone call. Help someone asking for your help. It might, dare I say, make you feel good for a couple minutes. Neither friendly nor helpful in the slightest. Hate to say this about any buisness. Vote with your wallet. Go else where. read more

These guys are a joke. Did an online trade-in via the T-Mobile app. Got an email and text saying I could trade in my old phone into any T-Mobile store. Walked in and the bald guy said they couldn't take it. Didn't even try. Didn't look into my account. Asked him why not and he said it has to go to a corporate store. Asked for his help (he wasn't busy, no other customers behind me) to call a corporate store and he wouldn't. Then I saw him pack up and realized he prolly didn't want to help me because he was almost done with his shift. Asked the next lady that just started and she said they same thing, but again didn't even try. Said it was a mistake that both the T-Mobile website and my text directly from T-Mobile said I could drop off my trade-in in store. Called T-Mobile corporate and they said I should have been able to no problem. Ended up going to T-Mobile on University in City Heights. Those guys were helpful and helped me without any issues. They took my trade-in without any hiccups. T-Mobile North Park on El Cajon is a JOKE. read more

T-Mobile - Mobile Phones Near Me - San Diego, California

Horrible all around. The worker doesn't care much for the waiting customers. I literally watched as everyone behind me walked out. If I hadn't already been waiting so long I would have went out too. I came for a phone case. Anyway the worker doesn't give us any updates or acknowledge we are all here waiting.. she talks about other companies and ideas of possibilities and isn't ever really moving forward with any customers. I've been in line behind here listening to personal lives and it's like I'm not happy like give me a time so I know Im not just standing here for a hour while my little sisters are all with me waiting.. I only negative review when it's really bad.. this place is really bad. TMobile needs to dump this spot read more

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This location sucked. Just wanted simple help and they were very incompetent, especially compared to every other T-Mobile store i've been to. Will definitely be driving a bit further in the future to go to a better branch. read more

I would give it 0 stars if I could. After waiting in line for 30 mins, the floor lead told me to leave. I was having trouble returning my old phone through the mail so I decided to come into the store. She told me to leave over 30 mins before they closed and was straight up rude. Saying she's not gonna stay late. So frustrating. read more

I am totally going to be Karen right now And it is worth it. This T-Mobile is a joke. I have had multiple experiences with and spent several hours in, but every time I have literally never been helpe. I have never even been one on one with a customer service representative I should say customer negligence representative. They are rude and do not greet anybody when you ask for help they tell you OK you need to wait, and they do not ever come back. Even if they aren't helping someone else. They literally will just ignore you while you're sitting there. They will deny helping a customer even if they are trying to buy a phone, I went in there trying to purchase two iPhones and a new phone plan and we told them that and they never came back for 30 minutes and we ended up leaving and getting Verizon fuck you T-Mob read more

I have never been impressed by sales specialists in the way Karina and her partner impressed me . CARING ,professional and with the patience of job. My set-up finish turned out to be a major to do ,but, the impossible task of communication with the " corporate" office was made possible with Karina's fingers flying over the keypad and having the answers before they could be asked.Thank you! read more

I did a walk in to get help with unlocking my SIM card. Even though I didn't do any purchase there, Devon and the the employees was super helpful and patient. They called customer support to make sure I was taken care. Thank you guys for the great customer service! read more

I waited outside for 30 min. The doors are locked even though the store is open. They have only have one cashier who seems to be extremely slow. read more

Went into this T-Mobile a couple of days ago for some issues I had with my phone, and the young lady Karina was extremely helpful. She answered all of my questions and was very patient ! But the store was in terrible conditions, seemed like it was about to close down because all the floors seemed to have some type of hard floor and the store smelled terrible. Horrible environment for the employees to work in, left the store not being able to breathe right for a moment. Will probably go get my lungs checked because it smelled moldy in there. read more

The worst experience I have ever had and my phone isn't even active on the service yet (that's the problem)

I had to go to Tmobile because my phone was having problems with my email. A young man name Christian helped me he was knowledgeable, very nice and he quickly fixed the problem by showing me how to sync my emails. He was professional but friendly & very helpful. read more

The worst experience I've had. I don't really leave bad reviews but this deserves one. Went in to trade in my phone yesterday, did the whole deal, verified my shipping address and was told I would get an email that needed to be signed within 24 HOURS. I repeat, TWENTY-FOUR HOURS. I didn't get the emails & after calling customer service 4 times, it turns out they had a random email on file and NEVER asked me to verify it in store. Firas, who helped me, had just gotten into work and acted like he just wanted me out of the store. I called back today to see if they can re-send the email. But turns out MY ORDER WAS CANCELLED BECAUSE I DIDN'T SIGN THE FORM BY MIDNIGHT. To be clear, 24 hours DOES NOT equal midnight of the same day. I'm pissed and they got an earful. Don't waste your time at this store. Plus customer service wasn't much help either. Do better, T-Mobile. read more

Thank you, Anthony. For being, professional and empathetic. Last week, I came in with a died phone due to dropping it into the ocean. Came into the store, right away he set me up with a new one and all the amenities. Today, I came in because I needed direction on all my new apps and do-daads ect. Anthony was curdous,, and efficient. I appreciate good service, Thank you, young man. I will be back to purchas the cameras and boom box. read more

Wow. I've never seen two people work so slow in my life. Come in for an upgrade, 2 people working, 2 people being helped so I'm next in line. Yay. Not yay. After 35 minutes of waiting for what appeared to be nothing happening, the huge line that formed behind me walked out. I tell myself that they have to be almost done and I'm next. No no no. Another 20 minutes goes by and I'm still standing there. See that's how they get you. No chairs. And your legs really start hurting after a while. One person gets done with their transaction so I say "yes, it's my turn". Then the lady offers to back up the phone again, something a toddler could do at home, and now I'm waiting longer. I finally had to give up which is what they wanted. Some company you got there T-Mobile. Well my contract is up so AT&T here we come. Trash customer service. Absolute trash. I'll always wonder if those two people being helped when I walked in, ever got the help they wanted. I guess I'll never know. read more