I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up getting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :))) read more

Easy, free parking lot. I was warmly greeted by two associates. Christian was kind and helpful. He was able to contact someone offsite to resolve my issue! read more

This location has amazing associates. I called to check if they had a certain phone I wanted and when I got to the location Fierce was the associate who helped me over the phone. He was very welcoming and took care of me in a timely manner since I was short on time. He did his job and offered me additional products but sadly I didn't need. But he didn't make me feel pressured or uncomfortable. He answered my questions I had with the up most respect. This is not my normal location to purchase but I'm so glad and greatfull that Fierce was the one who helped me out. You're doing amazing. He was also very polite in offering me a chair to sit on. Which that meant a lot since I have arthritis in my feet and knees. We need more associates like Fierce thanks so much for an outstanding job. read more

Visited T-Mobile @ 120 W. Washington San Diego. Was greeted by both employees when I walked in, even though 1 was already with a Customer. I had Dustin help me with a Glitch on my phone. He was Friendly, informative and took his time to check my phone for me. He fixed the issue in no time and gave me great information on new phone and upgrades available to me. It was Great to have employees who displayed the true meaning of Customer Service read more

Switching 4 phones to T-Mobil. Jackie and Pherce made it all happen! Great service and great team work at #TMobil!!!

Late post! I've been with T-Mobile for two years now. They have great customer service and home internet. Also, love my T-mobile freebies! read more

T-Mobile - Freebie from T-mobile - Mobile Phones Near Me - San Diego, California

WOW!!!Amazing customer service, I want to thank Jackie and Mariano. Thank You for helping me out with my new iPhone purchase

First time yelp reviewer here. I had the absolute pleasure of meeting DJ today and getting his help with a unique problem I was having with my Samsung watch. I can't say enough good things about him. He was so incredibly kind, helpful, fun to talk to and did everything he possibly could to help me fix the problem I was having. Highly recommend DJ to any tmobile customer needing help in the future :) read more

This 5 start is for Christian! He helped me fix my problem by calling costumer service for me. This man was so kind and helpful! And honestly very professional! read more

So recently I had several very bad experiences at several T-Mobile stores. 1. Very poor customer service. I was sent away twice from the same store. Once when there was no other customer present and the sign on the door said they were open. The second time when they had only one other person to serve but they refused to serve me. 2. Low training standards and very poor communication skills. I am getting tired of being asked the standard store questions. In one store I had an employee waste 10 minutes of my time while she checked my plan out. I came for a replacement phone. She would not answer my question (phone in stock?) and just went on with the standard question spiel she had been trained on. Yet again the touchscreen was more important than the person and his lunch break. 3. Lack of concern about customer service. I have had problems in the past with T-Mobile shutting off my phone and treating me as a financial truant. After investigation I found out why the payments were not made: A/ Their website was not working properly when I renewed my autopay account. B/ I called and talked to a representative who reset the auto payments but entered my credit card number incorrectly. End result was that they cut my phone service, after they failed to take autopay twice. I did report this to customer service and asked for an explanation and apology. Needless to say, I got neither. 4. When my phone was stollen, I ended up spending hours travelling to 3 different stores with the novel expectation that they would have a phone in stock or be able to make some effort to get me back working. No phone in stock, no desire to serve me and an afternoon and morning wasted. The time lost in the process ended up costing me twice as much as the stolen phone. You can buy a new phone but can never recover the time lost in the process. read more

I came in an hour before closing and they had so many people in the store many people yelling at them pearla kept her composure and was kind and patient to everyone. DJ was the one who ended up helping me with my problem also very kind past and efficient. read more

We had a wonderful experience with Jackie. We were making the decision to add our phone lines together, so we knew one of us was going to leave our carrier. On paper, our choices weren't much different, but Jackie's customer service was the deciding factor. She was so patient, helped us find the right plan, and helped us set up our new phones. We took up much of her afternoon and we were still there 30 minutes after closing but she never once made us feel rushed. I was very pleased with our experience. read more

Briana and DJ were so amazingly helpful. We went to 2 other T-Mobile locations to ask for help into filing a claim that specifically told us to call (we got hanged up 3 times) or to go in store. We were given phone numbers and to call. Briana and DJ assisted us calling, explaining the process and given up explanations about policies. I will come back just for this amazing customer service! read more

I was having trouble linking Pandora to my car via my Samsung Galaxy. Perla, who had assisted me less than two weeks ago for another issue, was very helpful and friendly again. When she wasn't able to solve the issue, she brought Fernando in to assist us, and the problem was solved. Not only are these folks quite knowledgable, they are very personable and patient. I appreciate tech savvy people who don't make us not-so-tech savvy folks feel like idiots. Thank you for having employees like Perla and Fernando in your employ; that is what keeps customers loyal to the products and company. read more

Worst customer service ever! Because of their incompetence, I was out of a phone for one month while on work detail for the Navy! They disconnected my number and charged double on my account! Today, I came in to straighten things out. Not only the manager, Jason didn't care, once I said I would write a review on yelp, he followed me outside and told me to f* myself. Please be aware of this horrible store, definitely I would never recommend it . I'm switching wireless provider as soon as tomorrow! read more

Iris was amazing!!! If you reviews came with dollars I would love to talk to her boss and ask that they reward this employee. Professional, kind, knowlegeable, and attentive. Everything that is missing in the service industry today was met by this young woman. Thank you. After a few hiccups during the porting of serveral phone lines and router from Verizon, she was able to solve for "X" quickly. I am back with Tmobile and my daughters and I couldnt be happier because of Iris and the service offerings from my switch! read more

It's interesting how this store is rated either a 5-star or 1-star in previous reviews! I happen to love coming here and seeing familiar faces that really know what they are talking about. They are professional yet warm and friendly. Most importantly to me, I felt valued as a customer and felt heard on all my questions. I also appreciate that they are open during this challenging time with many people needing some kind of help with their phones / communications. "Jordan T." is my go-to guy, as he feels like a son that would go the extra mile to help his ole mom out whenever she had a problem. I've written a few different reviews about various T-Mobile stores, however it's always a joy for me to brag on this store . . . my favorite one! read more

I dread going into cell phone stores but I thought my phone was going to die forever. I went into this T-Mobile store in a hurry and needed to change my plan, plus upgrade to a new phone. I was greeted right away by Jeff. He made everything pretty painless and quick while also helping another customer simultaneously. Jeff, the multitasker, saved the day! I even got out of there much faster than I expected. Thanks for the awesome service :) read more

Long story short my phone was stolen and they got me back online within five minutes of being helped. Note: service is not instant and sometimes there might be a few people ahead of you so plan on taking about 30 minutes or more, but the service is good. read more

Stunning customer service from associate Christian and his manager today. Myself and my husband had to come in to complete a trade in, as well as figure out how to handle a phone insurance claim. Both went above and beyond to assist us from beginning to end, they were super understanding and patient with us. I also realized I had a crack in my screen protector, and were able to fulfill the warranty on my screen protector with ease. I have been a customer of T-Mobile for 13 years, and this was my best experience in a store yet! 20/10. read more

Terrible costumer service and terrible wait times almost 30 minutes per costumer. What a waste. 4 employees and 2 customers man I'm definitely glad for AI. read more

My phone along with my ID and CC's were stolen the day before my bday. I had to lock up all my accounts which made it difficult to buy a new phone. I didn't remember any of my passwords. BRIANA spent hours over the span of 4 days trying to help me get my phone replaced. Her patience and perseverance was incredible. Customer service is an understatement. I'm am beyond grateful. Thank you so very much. PS. The entire staff was friendly and professional. Shout out to Carlos for teaching me how to set up my phone. read more

Sat there for about about a good hour before anyone comes up to me then Elios or whatever his name is tells me they are closing early and he can no longer help me Not to mention how rude he was to the other customers there. Some customer service training needs to be done Sucks this is my local t-mobile, thinks its about time to switch over to someone else. I've been with yall for 8 years and I dont deserve this shitty service From someone in the service industry read more

I wish if I can that girl less than one star , she don't know what she is doing ... got my order ready online ready all she need to do is finish it .. after I gave every thing she ask me for like 400$ extra as down payment wow I'm I'm not sure that I was at T-Mobile store I will think that I'm at used car dealer ship .. so funny that I don't know her name cuz she did not even tell me her name Advice do every thing online don't go there !!! read more

Greet team here at this location. Received good value for the money and was totally worth switching from Verizon to TMobile.

I'd like to start off by saying that T-Mobile as a company has been super easy to work with and I recommend everyone switch over. It's been 4 years at the point and regret nothing. Store representatives vary by location, and thankfully have never had a bad experience. Most recently at the Hillcrest location I had the pleasure of working with Jamaal, and the experience was fantastic. He went over everything super clearly, was immensely helpful, and since I spent a good amount on time in the store, he was great to talk to as well. At this point, if I have any issues or new purchase to make, I'll just stop into this location and work with Jamaal. Thank you!! read more

My mom uses Verizon service and the surcharges and free charges were ridiculous and so we switched to T Mobile. I searched out the stores and read the reviews for different stores. I decided to try this store and it was the right choice. Fernando helped us as soon as we stepped inside the store. He greeted us and let us know there is a waiting time of about 20 min. We waited and after some minor personnel issue, he came over to help us. He was so cordial and patient and we finished the transfer of the lines. He answered all our concerns and we could not have been happier with his service. I even asked him if he is the manager since he was the only one constantly checking people in and letting them know how long might be the wait. He greets everyone with a smile. There are two other agents but definitely not acknowledging the customers. Fernando deserves a big kudos for job well done. read more

Contrary to what the Yelp site says, masks are not required, Staff doesn't wear masks. So far we've spent five hours in two visits trying to complete the switch from another carrier. We've worked with four different people. "I don't know, I'll have to ask the manager. He's not here today." "I don't know. I'll get back to you." The features listed online are different from the list they showed us in the store. They don't seem to know how to set up the Netflix feature or the AAA feature. We're waiting. I wondering how many hours more we're going to have to dedicate to this agony. read more

Went in for a new phone to replace an old Samsung. I am not tech savvy and was very disappointed in the customer service/assistance. 1) Asking about available products, the representative (unmasked) showed us 3 without any elaboration on the specs/performance of each. "We have these three," we were shown twice. 2) Very little detail when explaining/comparing available plans. 3) Data transfer from one phone to another - almost non existent assistance after the phones were connected. It would be nice to check on customers and see if any assistance is needed or how someone is doing esp when we are spending forever because of their slow wi-fi. All in all, came out with a new phone but very disappointed in the service. Please do better. read more

On September 7 2021 my wife and I were looking to buy new phones for the kids hence why we decided to go to T-Mobile, we chose the one closest to our house which is this one at 120 W Washington St San Diego, CA 92103 United States Well that was the worst choice we've ever made. We were greeted by SAM at first he seemed very honest and helpful though things started looking a little sketchy when he started to whisper to us so his teammates won't hear the false promises he was making to us just to seal the sale. We opened up 3 new lines and bought 2 iPhone 12s he didn't tell us they didn't have any in stock until the process was already done, he promised if we payed an extra $50 we would get them the next day although he knew that was a lie. He also told us we only had to pay a certain amount of money and when we gave our card info we were charged hidden fees we were never told about, over $1000 My wife and I went to complain and once again he kept on whispering making more false promises swearing to god and on his name that we would not only get our money back but also 2 monthly bills free on the store's name which was also a lie he also promised me an additional $50 for "recommending" someone to switch to T-Mobile when I never mentioned that, we never cared for that we just wanted our phones and the lines, he also gave me a free screen protector which was nice of him but he was just doing it so we won't cancel the lines and phones. He then wen on giving us different excuses to why the phones weren't arriving on time which were all lies as well, before we left their store on September 14 2021, a week after we were supposed to get our phones he promised us the phones were arriving the next day or the one after. Well they never did, we tried contacting him calling the store and leaving messages for him to return our call but there was nothing, no call back, no service, no phones, nothing! We came to find out he didn't work those two days he had scheduled us to go which is disrespectful because time is precious and no one likes to waste their time let along someone else's time, well he does. We went to the store and spoke to another t mobile team member as well as the assistant manager they were very helpful, they also confessed to us that everything that SAM had told us were nothing but false promises and that they would fix it. We contacted customer service at T-Mobile center and were told that if we wanted to cancel the phones we would have to pay $140 for cancellation fees and that would come out of our pockets, which is unfair because we didn't make any mistakes we complied with everything we had to do. We were told that if we cancelled everything we would have to pay $140 for the phone cancellation and another $140 for cancelling the lines, and we were not getting our money back until OCTOBER 17 2021 a month and 10 days after we visited t-mobile. The assistant manager advised us to just wait for the manager STEPHANY which was on vacations to speak to her and see if she would be helpful and maybe help us keep the line and phones but they never did, they only gave us an appointment but at this point we didn't want to waste our time anymore. We opted out for a NO-INSTALL but we were told by the assistant manager that we couldn't avoid the cancellations fee but we can always file a dispute to our bank on the transaction saying that it wasn't us, I don't know if she's aware or not but that's fraud and for her to tell us that, that's very unprofessional. We found out the phones were arriving on SEPTEMBER 24 2021, only to receive an email saying that due to an isolated issue our order was undeliverable and were charged $140 for no reason. The email also says we were refunded for our money and we have not received anything. This people aren't only thieves they are also Liars and have no will to help they only care about their commission and not about helping the costumer. I am very upset and seeking help from corporate before I lawyer up. DO NOT GO TO THIS T-MOBILE THEY WILL SCAM YOU FOR YOUR MONEY! read more

T-Mobile - Mobile Phones Near Me - San Diego, California

I went into this store after trying a few others and would recommend it as being the most knowledgeable and direct about the products and offers. They were friendly enough to make me come back and I hope my review brings new customers. The two sales people (A. & A.) I dealt with had me both impressed with their level of experience and laughing at jokes. Nice when you can get both! I have been with T mobile only two days so, even though I may be in a "honeymoon" period, the difference in the signal strength and speed is remarkable. Yesterday I kept off the internet at work and the 5G phone worked everywhere my previous service did not. And on its own without the wireless. When you are ready to make the change, check this place out they are good at what they do! read more

I walked in today needing to migrate 5 devices from Sprint to T-Mobile & wasn't sure where to start. I was greeted by Sam who efficiently & courteously helped me through the whole process from start to finish. He kept everything moving along with good conversation & before too long everything was handled, confirmed & things were good to go. Overall it was a great experience & Sam deserves special appreciation. read more

Maybe because I was so beaten down by the ghetto-ness of my last cell phone provider, I appreciate the excellent customer service of T-Mobile that much more. For whatever reason, this is a good location. Yes, it is on busy Washington Street, but, hello--there is a small parking lot in the back. I came in on an early Saturday morning and had no problems at all. There are very proficient employees who knew just what smart phone case I was looking for and found it immediately. He also courteously helped put on the clear protector cover. Like I said, I was so abused by my previous experience with the surly folks who never opened on time at the previous provider, that I am in utter awe of just what an excellent job T-Mobile does. 5 YELP STARS for great service and employees. read more

T-Mobile - Mobile Phones Near Me - San Diego, California

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What a wonderful experience I had a T-Mobile on Saturday, April 28, 2023. I finally decided after almost 30 years to switch from Verizon. Verizon took me for granted. Never offering me anything in the way of special rates or new phones for my loyalty. I don't know why it took me so long. I walked into the T Mobile store on Washington in First in Hillcrest at 11 in the morning and was greeted promptly by , one of their team members Elias Ortiz. I asked him if he was patient and he said "very patient. And I said that's good because when you're dealing with "old people" you need to be patient. He treated me like his own mama. Assuring that all of my devices, four in total, were transferred over with ease. He took the time to, assure that I was getting all of my rebates possible., my devices that were eligible were paid off and even took the time to set up my auto pay.I'm so happy I switched to T-Mobile. If you're 55 and over, especially, take a look at their extraordinary programs. And ask for Elias to help you. You won't be disappointed. read more

I always dred walking into t-mobile: phone and technology is not my specialty not to mention pass word setting Anyways I have been here 2ce, and everyone works well as a team. Jamaal assisted us, and so did the manager. I believe her name is Stephanie Tanya also smiled and said hello. Thank you all for making my experience easier than I expected. read more

maleen is one of the most rudest person I have ever met , she won't even look at you in the eyes because she knows she's about to lie to your face , for someone who makes minimum wage you would think she was a brain surgeon with her big attitude & was more worried about my past due balance then helping me get MY broken phone fixed . This was on 12-21-2020 around 2 pm. I AM ACTUALLY APPALLED HOW SOMEONE LIKE HER IS IN CUSTOMER SERVICE... RE TRAIN MALEEN read more

It's always jam packed ... parking is insane... the people are kind of rude. (Get your stuff and get out, kind of mentality!) Their phones are crazy priced (but what cell phone place isn't nowadays???) It's hard getting onto the main street (Washington), because people won't let you out. Go to a different t-mobile and save yourself the heartache. read more

T-Mobile - Outside - Mobile Phones Near Me - San Diego, California

I've been with T-mobile for a year since a long contract with ATT, and am so happy with my local 5th Ave location. Yesterday after learning my cellphone was totaled after water damage I got an older cell out I keep as a reservve, but my modern nano-SIM card wouldn't fits. JORDON was SO helpful to set me up with a SIM card adapter that got me back on the great T-mobile network immediately. Check T-mobile out for your current / future cell service needs. read more

Just switched over from AT&T. Went into this store to get help making the switch. I was helped by a fella named Jamaal. That guy could not have been more professional or more helpful. 100% A+ service. read more

Setting up a new house in San Diego and had some major changes to make to our plan: add a line, port two numbers, upgrade another.... Iris took care of all our needs with a smile, moved us along to get the job done while answering many questions from different folks, and this multigenerational group left the store happy with all of our needs met. This experience made the move to San Diego easier; thank you! read more