I had a really challenging problem and was getting the run around calling customer care, and Tyler at this location was the first person to actually hear my problem and understand! Thanks so much for the great customer service. read more

// this review is being written, 2 years later so the limitations of my human memory are in this review. I visited this Verizon store around two years ago, as a customer and amn individual going through a lot of unforeseen circumstances that were outside of my understanding and control. It was a very tough time period-- the logistical barriers/obstacles, my mental health, and the disparity & juxtaposition between how I remember San Diego (as an undergraduate student at UC San Diego, which I suppose is La Jolla) were all disorienting. My phone went missing while I was commuting and "Fine My Device" marked its location that it was around the bus stop close to the San Diego Zoo. Unfortunately, I couldn't retrieve it. Thankfully, I could afford to get another phone through a family member. They ordered one for me and I just stumbled upon this store because it was nearby. There were no issues with the new Samsung Galaxy, at the time of opening the box/casing. It was new, and it served me mostly well until I decided to move away from San Diego. Thank God there was a way to communicate through this very challenging time period. I was cop-ing, sketch-ing, and test-ing my way through landscapes and lifescapes and cityscapes, for the sake of my mental health. This review has almost nothing to do with this store or with Verizon, sorry... but I remember that the employees (Customer Service, I think) at this store were OK. They did not strike me as disrespectful, even though I did not get the impression that they were tech experts or tech-literate. Simply remembering that they were somewhat respectful says a lot, from this time period... read more

Came in thinking that I was going to get my new iPhone 17 Pro, but for some reason my online order could not be cancelled. Taylor called customer support on my behalf thinking that another tech would help, but they just put it in a ticket instead. It would take 2 days for them to process my cancellation so I can purchase a phone in store instead. Thanks for helping out, Taylor! read more

This rating is not for this store. This rating is corporate Verizon and their tech support and customer support. For some strange reason corporate Verizon does not have an account for consumers to rate them . If Verizon had a corporate Yelp account I would give them -10 for rating (NEGATIVE 10). If you want to deal with the most incompetent celluar company who cares nothing for their clients chose them. I just spent over 2 hours on tech support where they wiped my Apple device only to then tell me "Ooops, we just have a service outage for the next 48 hours. When service comes back up call us again and we'll work on fixing it....Worst cellular company on the planet and I hope Elon goes into business of cellular phones and put them out of business. read more

Had a 100 mbps gateway router that stopped working. Verizon recommended a 500 mbps which was $15.00 more a month. It failed to work and was told we're sorry but because of your location (downtown San Diego). read more

Verizon has become the worst customer service provider. They have shipped all their customer service overseas to people who barely speak English and don't understand the customer needs here in US. 3rd world people giving 3rd world customer service. While Verizon is the most expensive provider in the US. Verizon has become an amazing disappointment and rip off. Yelp needs to add negative stars for business like Verizon. read more

be careful. Verizon store on Winchester is ripping off customers by adding extra lines and services without permission. please check your bills. refused extra lines and services three times and when my next bill came they added these services. terrible read more

Lost my cell phone and Issac was very helpful and respectful. The entire staff was helpfully when I walked in and very knowledgeable about technology and Verizon. So I highly recommend stopping by if you have any questions or problems with your mobile device read more

Went into the Verizon store to upgrade my phone and had a great experience thanks to Itzak. He was professional, knowledgeable, and made the entire upgrade process quick and straightforward. He clearly explained my options without any pressure and made sure everything was set up properly before I left. Highly recommend asking for him if you visit. read more

Tyler provided exceptional service. It was a seamless experience. He was professional and efficient. I highly recommend this location and Tyler. read more

Super clean, friendly, and the person helping me was extremely helpful and knowledgeable. I can not recommend this store enough. They helped me with getting my account upgraded, a new phone, and even a new case that is way better than anything you can get from Amazon. In a day and age where everything is online and impersonal, this store is a true throwback to a time where customer service matters. Customer for life. read more

in spite of our challenging scenario, this VERIZON Victra staff persevered to make our account & phone set up happen. They surmounted multiple obstacles. read more

Very friendly associates, fast paced. They solved all my doubts and helped me with my problem. Tyler has exceptional. Thank you so much! read more

5 stars for David! I had an unresolved phone issue from a previous experience here and had to spend an hour on the phone with customer service who couldn't resolve it and then had to come back to this store. David was here and he spent an hour on the phone with customer service trying to help resolve the issue that was never his problem to begin with, and he was so patient the whole time. He fixed it! Problem solved, and he didn't earn any commission on this but was super kind and pleasant the whole time. He was great! read more

Went into the store to buy two phones and waited for 35 min. One couple was I the store and he did not event acknowledge us.

Whole team is great, Itzak helped me out im an older man who isnt very tech savvy so this store will now be my go to from now on thank you guys read more

Went there when I had a Sim failure notification pop up. Jeremiah helped me out and was very professional, knowledgeable and friendly! He got my issue solved quickly and I'm very happy, I will recommend this location to others. read more

SCAMMERS in store. My son had issues with his Phone going to SOS mode. We were told they can't guarantee the fix, but if I paid off the phone ($250) and got him a free new 15, that would solve the problem and bring my bill down at least $10/month. Instead they charged me $260, sent me a receipt that said "0.00" since I paid it (no detail on the bill) and then charged $249 for the new case, protector, $39 upgrade fee, plus $40+ to 'transfer his data over' and my new bill is now $23 more a month. I called Verizon about this. They can't find the $249 charge the store made on my account so told me to dispute it. They also told me data transfer was a free service. They said my bill went up because the rep changed my son's plan AND MY PLAN to a higher plan that I said MY line did not need. Verizon is trying to fix it, but DO NOT GO TO THIS STORE!!!!! read more

Service, selection, & value was awesome! Jeremiah at the Verizon - Hillcrest store in San Diego was amazing - detailed, personable, & patient! Thank you! read more

David was extremely helpful, personable, and trustworthy. He made the long process of upgrading my phone easy and painless. Will be recommending him and this store to friends and family. read more

The SIM card in my phone died, I came in to get a new one. David was helpful, professional, witty, and capable. Downloaded an eSIM easy peasy and got me on my way. While waiting for the eSIM to download, he doubled checked my account to make sure I was on the best plan; I was (as I suspected, grandfathered in to a good plan through my job) and he didn't try to upsell me. He also checked my upgrade timeline and let me know my options/timetable; again helpful without being pushy. read more

I was put on the list to pre order an apple iphone 17 months ago and they never called even though I checked in person twice to confirm they would let me know once available. They never did and now checking again they said they are all out and none available for a month and nothing they could do. I am very frustrated by their lack of care and service. read more

I did a lot of research before I went in but the manager Greg really helped answer all our questions. The whole staff was really informative and friendly as well. We had to go back a second time after our purchase and they quickly helped solve a technical problem. I dread going into these type of sales driven stores but this location really made it a smooth experience. I hope someone from corporate can take the time to find out what Greg and his employees are doing right, because they deliver a great customer er experience. A+ read more

Everyone was great, but I got signed up for a plan that wasn't properly activated. Now Verizon tells me that plan doesn't exist, and my bill is almost 3 times the amount I signed up for. This has taken hours of my time and numerous phone calls. read more

Today, March 2nd 2023 I had an appointment to upgrade my cell account. I was asked to be there 15 minutes early and was so happy to find that there was no one in there except two customer service people. I was greeted by one guy who turned out to be a blankety blank, impatient amazingly rude and such a jerk. I walked out. I've been a customer of the store for years and honestly the service isn't the best but it is close by. This guy should be fired. I'll never go back there again. I hope the management reads this review and makes this guy accountable for for bad behavior. read more

Verizon - Sign outside - Mobile Phones Near Me - San Diego, California

I had a great experience today at this store and with Rachel helping me out. She is a gem! She's friendly, professional and efficient. I needed a new case and a new Zagg screen. She took my old case and screen off and put the new ones on-I was out in about 20 minutes. First time going here but won't be the last. read more

SCAMMERS, avoid this store!! Traded our old phone for a 15 Pro and the sales person Mariano D said that we can go to any Victra Verizon's store to trade or mail our old phone. HE LIED!! There was NO trade in order found. He charged us for the full price of the new phone. He wants us to do all the work to get the trade in. And now we can't trade in the old phone. Conniving and dishonest sales person who couldn't care less when we called back. Zero star for a really bad experience and nonchalant attitude of Mariano D!! read more

STAY CLEAR OF THIS STORE!! Don't do business with Mariano D!! Very dishonest. Make sure to check your transactions because if you're trading in your old phone, think again. Mariano D will say your trade in is good, only to find out that there's no trade in orders. Avoid headaches for yourself!!! read more

I wasn't ever greeted all 3 times I went there. Very poor customer service. Mariano was very hostile and rude. I would recommend avoiding this store at all costs. read more

On November 8 2023, at 6 pm, I received very poor service from this Verizon Store at 1248 University Ave, San Diego CA 92103. I arrived to pay a bill, and the Verizon or Victra representative, Bryce or Brice, refused to serve me. I told him that my monthly payments pay his salary, and I should be a priority. Then he walked out on his work shift telling his co workers that he had to go to school. I called Verizon customer service line 800 number 5 times from 11/8 to today, and still no call back from the store manager or the customer service manager. Very poor customer service in my opinion. Avoid this store, as I have experienced past problems as well. read more

It is a minimum hour to an hour and a 1/2 wait, no matter what if there's 1 person in line in front of you... if there's more than one person waiting just leave. i've been going here for years cause it's close and every single time it's over an hour wait at least. They're trained to say that they will be with us momentarily..... and then work slow. And you never get seen quickly. read more

Greg took the time to really go over my upgrade option and the pros and cons of different phones and plans. I walked away with a very clear idea of what would be best for me, and really appreciate his input. read more

I went in because my phone was broken. No one else was in the store. The man said he could help me. I told him the problem. He then gets on a call & starts trying to help the person on the other line. He talked to that person for about a minute . Another Verizon employee walked in with his lunch & walked to the back office. The first Verizon employee stated he was in a meeting (on the tablet) & the other gentleman would help me. I asked if I should come back later. He stated " You can do what ever you want'. He then walked into the back office. A minute later the second worker came out. He was very helpful. The first worker could have said " I am just covering while the other person grabs lunch. Do you mind waiting for him to come back? I am in a meeting". That store used to have the nicest people working there. I drove there specifically because the were so great & helpful. read more

Purchased two new phones at Verizon. Sales Consultant David Jacobson assisted us. He was knowledgeable, professional and pleasant. Customer Service is alive!!! read more

I had a a tough time with a particular phone, and walked to this store. The vibe was edgy, due to some other customers having a terrible day, but I must say, I observed Jeremiah handle them with grace, then offer to help me with my quick issue in order to get me on my way. Solid customer service and was doing his very best help everyone. read more

I will never upgrade a phone in an "authorized retailer" again! While the service was quick and friendly, most of the salespersons efforts were to upsell me on accessories. Then I found out I was charged $39.99 for "set up and go" service (which Verizon stores used to and Apple stores still provide for free and I certainly wouldn't have chosen to pay for) and a mystery $10 charge for "remaining phone balance". I was not informed of either of these charges before I paid - only found out by reviewing my receipt which I had to call to request the next day because it wasn't sent to me by email as requested. Overall left feeling like I had been swindled despite spending nearly 2 hours in the store trying to upgrade. read more

I have been going to this place for years, and always had a wonderful experience. The people in there were so helpful and I, as a senior, really appreciated the help with setting up my new phones. So once again I went into purchase my iPhone SE 2022. So I was told by the salesman, that there was $236 of "mandatory" fees to set up my phone. While I found this very steep, I still went forward with the phone purchase. When I got home I realized the $236 was for a a $30 service fee, and around $200 of equipment that I was told "came with the package". (I thought Apple was providing an added benefit for purchasing a new phone.). Fast forward to getting home and finding all that extra equipment that I never would have ordered because I have it all already! (All the extra charges that were really optional not mandatory) I went back to return the equipment, and was told that the screen cover that was worth $65 could not be returned without the manager's presence. I went back four times, and finally was so frustrated that I was going to leave a note for the manager. The salesman that I talked to remembered me, and when I mentioned the misrepresentation of including all that equipment without full disclosure he said, "we do this all the time. " I just wanted to let people know about the standard practice of overcharging for equipment that the new phone owner may not want. There's no disclosure and no option to decline it. I'm not sure if this is the new organization's standard policy, or something that this salesman does on his own. Please be aware that these people are sales people who work on a commission basis, and check your receipts very carefully! When I threatened to call the Better Business Bureau and to call corporate, after much protest he went ahead and credited me back for the equipment I had not wanted to purchase. During our conversation, he referred to me as "sir," when I am clearly a female that he had been dealing with on two separate occasions. Can you imagine using this language towards a woman in the middle of Hillcrest?!! This obvious sexual harassment was so upsetting that I had to write a further review. Clearly this gentleman does not understand where he's working, and using a sexually harassing comment like this is probably against even his manager's rules. Clearly he can't handle a strong woman who advocates for herself I needed to put me down while conceding the refund. I just want to mention, that not all the sales people behave like this. One very kind young man removed the screen protector for me, as my OtterBox phone protector already had a plastic cover. The man that sold me this actually rendered my phone much less touch capable just to make a few bucks on commission, and this nice young man removed it for me free of charge. If the owner contacts me and let me know this is not a policy the store follows to sell people things they don't need, I will revise my review. However I just want people to be very careful dealing with the store! read more

Terri lied from the beginning claiming that I would receive $400 in accessory credit and $1000 off a new phone with trade-in. She charged me $246.62 which she said was for taxes and fees. I asked for an itemized receipt which she assured me would arrive by email. The only email I ever received was confirmation of my device order. At my next appointment, I asked again for an itemized receipt after she told me I owe $136 more in taxes and fees. The receipt showed that the $246.62 that I previously paid was actually for absurdly inflated accessories ($70 for two off brand charging blocks for example). At the end of my device pickup, the paperwork stated that it was actually a financing agreement for both devices. I expressed concern at this and Terri even wrote on my bill that I would be receiving the $1000 credit as she had originally stated at my request because this was nowhere in any of the paperwork. In the meantime, only a $95 credit for my device trade-in posted leaving me $158 in monthly financing charges and fees on top of my $115 monthly plan. When I called Verizon, Verizon confirmed that Terri had misrepresented their promotion. Even if I were eligible for the $1000 credit (I wasn't) it's not applied as a one time credit. It's applied over the span of 36 months toward the financing. I spent hours with customer support trying to fix it, not to mention the 4 hours it took Terri to figure out how to activate my phone. I can't believe that a business with such unethical practices and a complete lack of transparency in their agreements and offerings is still in operation. You would be much better off shopping online or going with another provider entirely. Terri was also incredibly unprofessional in my follow-up call. She spoke with an incredibly snide attitude when I pointed out the discrepancies between what she had told me during my pre-order and what was being billed before she hung up on me. I am returning my devices to Verizon and I will never shop with Victra ever again. read more

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THIS IS NOT VERIZON. PLEASE READ TO AVOID LOSING PILES OF MONEY!!! I give two stars because my sales rep was kind, however, this is not verizon and I didn't realize it as they represent themselves (seemingly fraudulently) as a Verizon. The cost to me? Nearly $1000, maybe more, for not realizing this isn't a Verizon store. This is "Victra" and they will charge you royally for it. I was told I couldn't trade in my phone; however, VERIZON (in Mission Valley) gave me $860 for it. All of the deals from Verizon are easier acquired via a proper store. Avoid this place - they have to make money as an authorized dealer and they'll make it from you. Plus, they screwed my rep out of his commissions. Victra is a bummer in so many more ways than I feel like writing, but I wish I had been warned so I'm hoping to save someone else the headache. read more

NOT a Verizon Company Store Rachel was very helpful and transparent about this location's additional fees when purchasing a new phone. I left and am headed to a Verizon Company Store to avoid paying those fees. read more