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    Metro By Tmobile

    3.4 (7 reviews)
    Open 9:00 am - 7:00 pm

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    10 months ago

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    2 years ago

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    7 years ago

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    8 years ago

    My dad referred me here and they fixed my iPhone 8plus front screen and camera and did a great job.

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    9 years ago

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    12 years ago

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    Verizon

    Verizon

    2.4(288 reviews)
    3.5 mi
    $$$$

    I am writing to recommend Angel Martinez at the Verizon Store located at 5500 Grossmont…read more On Tuesday, February 2, 2026, I called Verizon Technical Support for assistance in removing the biometric option on my device. The technician guided me through several steps until we reached the point where I needed to enter my password--a password I had not used since purchasing the device. After three unsuccessful attempts, I was locked out, and the ordeal began. I spent hours on the phone with Verizon that day, speaking with several customer service representatives who twice directed me to the store for help. I followed their instructions, but without success. By the end of the day, I agreed to perform a manufacturer reset, even at the risk of losing data. Unfortunately, this did not resolve the issue. For all of Tuesday and Wednesday, I was without a functioning phone and unable to access my work applications, which require two step authentication. By Wednesday evening, I resorted to using an old device and was ready to give up on my newer, locked phone entirely. On Saturday, I contacted Verizon again. After another unsuccessful attempt by the technician to unlock the device remotely, I was asked--yet again--to return to the store. This was my third visit in four days, and by then I felt embarrassed even walking in. Still determined to get rid of the phone, I signed in and waited. The wait was long and excruciating. Finally, I was assisted by an employee named Angel Martinez. Some people truly live up to their name--Angel certainly did. He patiently troubleshot the locked device. The process was long, but he remained calm, focused, and persistent even smiling, working step by step until he finally restored my device to normal. He brought a smile back to my face--and to my wife's as well. If you visit the Verizon Store at 5500 Grossmont, please say hello to Angel. He is exceptional.

    I wish I could give zero. They are rude and the wait is long, even if you made an appointment.read more

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    Big Time Phone Repair - Lemon Grove - Big Time Phone Repair

    Big Time Phone Repair - Lemon Grove

    4.6(144 reviews)
    2.1 mi

    My iPhone 15 pro suddenly stopped working earlier. First it froze, then the screen went black. I…read moretried troubleshooting it myself with no luck. So, after a search for phone repair shops in my area, I decided to stop by Big Time Phone Repair. Peter was the name of the tech who checked out the screen and battery to figure out exactly what was wrong. He explained to me the best and worst case scenarios before doing any repair. He tested my iPhone and the issue turned out to be the battery, which he quickly replaced to remedy the issue. I was in and out within like 30min time with my iPhone fully functioning once again, at a very reasonable cost. Highly recommended!

    I brought my iPad in for its first screen replacement and was told it would be ready within 3 hours…read more. However, I was not contacted , and during that time I had to repeatedly reach out myself to get any updates on the status of my device. This lack of communication was both frustrating and unprofessional. I had to call the following day more than 24 hours later to get an update and then he finally told me it had been ready since the morning and no one bothered to reach out. The white screen they were attempting to put on turned out to be defective and they said if I wanted the same color, I would have to wait a week otherwise they could do black same day . I chose black because I needed it before we left to go out of town .Additionally, during the repair process, the back of my iPad was scratched while your staff attempted to remove glue. At No point was I contacted to inform me of this issue or to request my approval before proceeding in a way that could damage the device. I should have been notified immediately and given the opportunity to approve or decline any action that could affect the condition of my iPad. I entrusted my device to your business expecting proper communication, care, and professionalism. Unfortunately, this experience did not meet those expectations. I do not recommend this business for any type of replacement. Their communication and professionalism is poor.

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    Metro By Tmobile - mobilephones - Updated May 2026

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