I am writing to recommend Angel Martinez at the Verizon Store located at 5500 Grossmont…read more On Tuesday, February 2, 2026, I called Verizon Technical Support for assistance in removing the biometric option on my device. The technician guided me through several steps until we reached the point where I needed to enter my password--a password I had not used since purchasing the device. After three unsuccessful attempts, I was locked out, and the ordeal began. I spent hours on the phone with Verizon that day, speaking with several customer service representatives who twice directed me to the store for help. I followed their instructions, but without success. By the end of the day, I agreed to perform a manufacturer reset, even at the risk of losing data. Unfortunately, this did not resolve the issue. For all of Tuesday and Wednesday, I was without a functioning phone and unable to access my work applications, which require two step authentication. By Wednesday evening, I resorted to using an old device and was ready to give up on my newer, locked phone entirely. On Saturday, I contacted Verizon again. After another unsuccessful attempt by the technician to unlock the device remotely, I was asked--yet again--to return to the store. This was my third visit in four days, and by then I felt embarrassed even walking in. Still determined to get rid of the phone, I signed in and waited. The wait was long and excruciating. Finally, I was assisted by an employee named Angel Martinez. Some people truly live up to their name--Angel certainly did. He patiently troubleshot the locked device. The process was long, but he remained calm, focused, and persistent even smiling, working step by step until he finally restored my device to normal. He brought a smile back to my face--and to my wife's as well. If you visit the Verizon Store at 5500 Grossmont, please say hello to Angel. He is exceptional.

I wish I could give zero. They are rude and the wait is long, even if you made an appointment.read more

Manny was so helpful with setting up our internet box and helped us with our cost saving apps…read morethrough T mobile. Thanks again manny!

Sales agents make commission off selling you extra stuff!!!…read more #1 Apple Care is NOT required. Sales guy was so misleading, and now I have to spend my time untangling this Apple Care situation (which I don't need) and getting a refund. #2 the iPhone 17 does not come with a charging box, but it DOES come with a wire. The sales guy also failed to tell me that and sold me on a new box. Any old iPhone charging box is compatible. SHADY SHADY SHADY SHADY SHADY!!!!!!!!!!!!!!

A great and easy service to use. Making calls to Europe for under fiver cents a minute is great!read more

I have a old ipod touch gen 5 and the battery expanded. I called best buy the geek squad and they…read moredo not fix any ipod. So, I went to Touch-Tel Wireless. They did my Samsung table replaced the battery which was good. I asked if they could replace the battery for my ipod, he checked for a battery for my ipod model number. He had it, and said it could be done about an hour or so. Perfect, I picked it up later and it was fixed. Great job guys. I recommend them of you need any electronic devices to be fixed. Price was not bad.

Went there to return / exchange a phone, they said I could not. Found out later they were wrong ,…read morethey just didn't want to do it. Very disappointed. Spent two hours on the phone trying to get return label.

Paulina was super helpful! Thank you for helping me with my trade in! I will be returning to this…read morelocation moving forward!

I have to thank Carlos and Julia for taking such good care of my family and I as we transitioned…read moreout of our provider into a new cell phone with better pricing and the best service.

Came for a phone upgrade since my phone was hanging from a limb and right away we were greeting and…read moreplaced our name on their wait list. We had Johnny help us and he made our experience with the phone upgrade very smooth and easy. We had a good experience and would recommend this store and johnny was awesome.

Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

If you're looking for an honest, timely, and reasonably priced computer repair shop, this is a…read moregodsend. I had already taken my computer to another store on Federal Boulevard in Lemon Grove to fix the charging port. They kept my computer for over a week and then told me that they couldn't fix it, but they didn't offer an explanation. However, Phone Zone Wireless fixed my computer in less than a week. They charged me a fair fee and were courteous, professional, attentive, and punctual. For these reasons, I highly recommend this location for reasonably priced, highly competent, dependable, and honest computer or phone repairs in San Diego!

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Visited the store for a charging port replacement, mine wasn't working properly. Chris was super…read morehelpful by ordering the part. A few days later got a call to come in for services and in the blink of an eye he was done. Thank you so much for your expertise!

Amazing clean shop, responsive to phone, works blazing fast, great customer service, and finished…read morescreen repair in 30 mins 15$ cheaper than any other place on the boulevard. Also warranty great company

Great costumer service very helpful when an issue with you're phone will definitely come backread more

At this point I consider Ahmed a friend. He's helped me several times in the past. This time I took…read morein a coffee-attacked laptop & was assured it was repairable, assurance I desperately needed. Not only did he clean & repair it, he got it back to me in around an hour! Always pleasant, always trustworthy, always appreciated.

This place is very inconsistent, they'll leave a note at the door to say when they'll be back but…read moremost of the time they don't return at that exact time.

My iPhone 15 pro suddenly stopped working earlier. First it froze, then the screen went black. I…read moretried troubleshooting it myself with no luck. So, after a search for phone repair shops in my area, I decided to stop by Big Time Phone Repair. Peter was the name of the tech who checked out the screen and battery to figure out exactly what was wrong. He explained to me the best and worst case scenarios before doing any repair. He tested my iPhone and the issue turned out to be the battery, which he quickly replaced to remedy the issue. I was in and out within like 30min time with my iPhone fully functioning once again, at a very reasonable cost. Highly recommended!

I brought my iPad in for its first screen replacement and was told it would be ready within 3 hours…read more. However, I was not contacted , and during that time I had to repeatedly reach out myself to get any updates on the status of my device. This lack of communication was both frustrating and unprofessional. I had to call the following day more than 24 hours later to get an update and then he finally told me it had been ready since the morning and no one bothered to reach out. The white screen they were attempting to put on turned out to be defective and they said if I wanted the same color, I would have to wait a week otherwise they could do black same day . I chose black because I needed it before we left to go out of town .Additionally, during the repair process, the back of my iPad was scratched while your staff attempted to remove glue. At No point was I contacted to inform me of this issue or to request my approval before proceeding in a way that could damage the device. I should have been notified immediately and given the opportunity to approve or decline any action that could affect the condition of my iPad. I entrusted my device to your business expecting proper communication, care, and professionalism. Unfortunately, this experience did not meet those expectations. I do not recommend this business for any type of replacement. Their communication and professionalism is poor.