I have to thank Carlos and Julia for taking such good care of my family and I as we transitioned out of our provider into a new cell phone with better pricing and the best service. read more

Jaime was amazing! My mom and I came in with quite a few needs, nearing close time. Jaime was very resourceful, kind, efficient and patient with us. We appreciated how knowledgeable he was in getting us the best deals that made the most sense, and problem solving an error from customer support, seamlessly. Truly grateful for his customer service. Will be back! read more

This review is to personally thank two of the staff employees for their commitment to customer satisfaction. I cannot recommend this location enough- if you have a general idea of what you would like to do with your phone plan and just need someone to help you understand all options available, Elijah and Josh are the guys you can trust. 10/23 - Elijah was very patient and helpful. I was very indecisive with upgrading my watch and he was able to recommend options and at no point did I feel rushed. Josh assisted with transitioning from my previous carrier to T-Mobile - it's been.. 2 years ongoing with T-Mobile and I've never looked back. Their technical support team is also very helpful and patient and I have nothing but positive experiences with this company. Thank you again ! read more

Came for a phone upgrade since my phone was hanging from a limb and right away we were greeting and placed our name on their wait list. We had Johnny help us and he made our experience with the phone upgrade very smooth and easy. We had a good experience and would recommend this store and johnny was awesome. read more

Walked in great experience loving the help. So lucky to have walked in . Johnny is wonderful wonderfully talented person he is handsome.

you want to go somewhere that will absolutely scam you, then go to this authorized retailer (not corporate). I when and I switched my carrier from att to t since I just moved to the area. I switched my 1 phone number and 1 home internet. soon to find out not till after, that they added a bunch more tablet lines, and a bunch more watch lines. all while doing so with a smile on there face to distract you from the scam there running, so my $95 bill turned out to become $207. DO NOT TRUST THERE SMILE. if you want to avoid a scam and a headache. do not go here. read more

Zaid was AMAZING. Went in today to just inquire about internet service for our new non profit. Initially we inquired about the hot spot since I checked online and the system told me that it was not available in the area where our office was located. We'll Zaid went over and beyond to make sure that we got the internet not the hot spot but the actual Gateway and Mesh. Listen we even left with a new pair of gloves. This is why we have been TMobile customers for almost 20yrs. Thanks Zaid read more

I ordered two new iPhones online through T-Mobile for pickup at this La Mesa T-Mobile store. I did so in part because the T-Mobile phone rep said the store rep would assist in transferring data and applying protective screens. when I arrived at the La Mesa store, I was given my two phones - so no question there that I was a paying customer - but was refused further assistance. told that I could transfer data myself and that they don't do protective screens. So I went to the Santee T-Mobile T-Mobile store and received 5-star service. I know which T-Mobile store I'm never going to again. read more

Went in on a Monday morning around 10:30am to get an upgrade on my phone. The guy who was helping me (as well as the manager?) never even smiled and obviously didn't want to be there. I left without getting an upgrade. Disappointed in their staff who were there. At least be professional. I enjoyed the mid-city Tmobile store and staff much more. Will be going there next time for my upgrade. I'm sure this store doesn't even care (they're probably happy) about someone going to a different location. read more

disgusting service wanted to talk about getting an Apple Watch and see deals but the guy just came up to me and said "it starts at 299 and its 15 dollars per month" like what? didn't even sit down and he walked away and said if you have any questions I'll come up to you. I didn't even say I wanted the 299 on. What is this , a drive thru? I've never walked out so fast before . Do better job. This store should be closed. Go to El Cajon if you need to talk to them because they don't know how to do it here read more

The guy who works there named Said helped my dad with his phone issues that were reoccurring since the last time he downloaded an app. Thank you for helping him. read more

"10" stars for Jamirth! I can't always respond to SMS or messages instantly, and I somehow missed the small window of time to respond to his service survey from T-Mobile, so I do apologize to Jamirth (spelling) for that. I'm here now to say that Jamirth is a highly knowledgeable employee at this store, and he was very patient w/my very elderly mother and me when we went in on Monday to ask about new phones, and we got them on the spot. Transferring everything from our old phones was a complicated and time-consuming job, but he and Mario were patient and professional while handling the task. Great guys both of them! Gracias‼ read more

Bad service ever. Employees told you price then charge different. I stopped my internet service with them and they're contacted many times to charge me for not returning the device and I have the receipt with me and I talk with a customer service and said everything good to go and again called me at the end they gave it to a collector company and started bothering me. Never recommending them. read more

There is a reason my family left T-Mobile and today was yet another reminder why I will be leaving this company shortly. Wife ordered a new phone and Joshua refuses to help assist her to transfer the data onto her new phone even though there was ample time to do so. Customer service tried to call and speak with him and he refuses to pick up the phone and is laughing. One incident upon many we've had after being picked up from Sprint. Just awful. Now we have to wait another day for them to provide a service that could have easily been done today. If I could give them 0 stars I would. read more

Josh was incredibly helpful, friendly, and efficient in assisting with all my needs! Definitely recommend

9/9/2024 update All three of my cellphone lines came up for upgrade, which I confirmed were upgrade eligibilities. We transferred all our cellphone lines to AT&T and cancelled our TMobile Home Internet line for our camper. Vote with your wallet, to hell with these slimy ghouls. read more

I just became a t mobile customer and lol they have some attitude there, especially the so called manager or whoever he is (dark curly hair). Disgustingly rude, unprofessional. Not speaking about that he had no idea how to fix the problem. He basically told me to shut ip when I tried to explain it. read more

Been waiting for about an hour now just for them to transfer a SIM card to a different phone. 5 people showed up after us and they've all been helped. The workers move at a snail's pace around the store despite the long wait times. read more

i went in about a month ago & was helped by a male hispanic with a ponytail. i was looking to upgrade to an iphone 15 given that my old phone was becoming glitchy. i emphasized i did not want to change anything other than getting a new phone. apparently he upgraded my line to some premium line that was pricier without my permission & when he gave me the charger to the phone, i was NOT made aware that the charger was extra either. if i would have know , i would have said no to the charger since I have one already. nor did the male associate make it clear to me as to how much more my whole bill was going to be. luckily, i called tmobile & found a line that fit my expectations alot better as well as my monthly bill dropped. they need better communication. very unprofessional. read more

Just got in and out in 10 minutes on a sunday. Fallon helped me set up a new line and figured oht an issue with my sim card. Very happy

The Grossmont La Mesa location is a joke. After my new phone quit working and spending half a day on the phone with T-mobile to no success I decided to go to a store. Upon entering the store which had many available employees with no customers, I had to wait for 10-15 minutes til the gossip hour was over. Kinda awkward. So after they decided I guess maybe they should help me, I explained my problem. After looking at my phone I was asked for ID which I provided.. My birthday was a week ago, that is the expiration on my commercial drivers license, New License is in the mail (DMV sucks) an should be here any day. The temp paper wasn't a valid acceptable form of ID for T-mobile. Can't help me, maybe if I drove around with my passport they could help me, or come back when my new license shows up in the mail..!!! So I went to the closer El Cajon location, waited in line which still took less time than trying to get acknowledged at the Grossmont location... El Cajon said my SIM card went bad (not sure how that happens) got me a new SIM at no charge and on my way with a smile...!!!! La Mesa is a bad joke, avoid at all costs. read more

What started out as a good experience turned into an ultimatum frustration. We were told we could avail a couple of rebate that will be part of our reduced monthly payment to T-Mobile. As we have tried to follow up on this, it has been a handoff from one customer service representative to another. Finally we were able to talk with a very helpful and attentive person, John Jeoffrey call center representative. He contacted the La Mesa branch to clarify with "Josh" what had been offered to clarify our concerns and situation and he told me wife that Josh hung up on him. What kind of costumer service is this??? That even rep from TMobile are treated this way?! I am losing confidence in T- Mobile. I am about to return to Verizon. Never had this kind of run around. Buyers beware with T-Mobile, especially the La Mesa California branch. Side note: one of the young women did really try to help us. Our first guy looked at us last like we were a nuisance when we said hi. read more

This 5 star is for Aaron for the great customer service he provided, had problem with my phone plan to make international calls, and after giving up on T-mobile customer service over the phone (you always get someone over seas that don't know what are they talking about and refuse to transfer you to someone in US ) , honestly Aaron went above and beyond to ensure my problem was solved. Thank you ! read more

I went to this location to get a new phone for my mom who had recently lost her sight. I was getting ready to go out of town and needed to get this taken care of before I left. I was feeling a bit frazzled and overwhelmed and was helped by a young lady named Kelly. She advised as to which phone would be best and set it up for voice activation. I so appreciated her assistance and patience. She made the whole process a breeze! Acts of kindness can make a huge difference, you never know what people are going through. Thank you!! read more

This is the worst corporate store !!!!stay away I went to port my phone from AT&T. On Tuesday the 27 of June 2023. I had call T-Mobile and talk to a gentleman by the name Parker. He gave me all the information over the phone he said my bill was going to be $120.00 a month tax and everything included.. he gave the address to go to the corporate store at 5354 Grossmont Center Dr La Mesa Ca 91942 to pick up the sims cards for all My phones , on June 29 ,2023 when I got their a young f lady by the name Fallon attended to me as I already had my new account number from the phone call I made. She then took all my SIM cards and started to port my numbers over to T-Mobile. When she locked my to Samsung phones, the only phone that was working. What is my Apple phone. She could not get the phones to work. At that time I was calling AT&T to see what was the problem because my phones were unlocked.. she then took my old Sim cards and claims that she' shredded them. She did this on purpose so I would not go back to AT&T if my phones were not working with T-Mobile I asked him many times about my phones. She claims she did not do anything but on my phone there was writing telling me that she had locked the phones For trying so many times. I got mad she went to the bathroom. I sat there for three hours trying to figure out what was going on. She came back out like nothing. Yes I did get mad at her for her actions. I was forced to get two phones from T-Mobile because I already had cancel my AT&T account because she shredded my Sims cards, she should've never did that that scumbag she knew what she was doing. She just didn't want me to go back to AT&T.. when I got home I looked up my phone bill when I was supposed to originally pay $120. Now I'm paying $150. She changed all the information that I got from the first guy I talk to I was on the phone for the last three days with T-Mobile, their customer service department some of the lines go out to the Philippines, which sometimes you cannot understand what you're saying finally I got someone in the USA that took care of me. He put me back on the military plan which is $135.out the door a month yes it was not 320 but it's OK. I got more gigs for my money. Please scumbag. Fallon did not even apologize for what she did. I didn't go there to get new phones. I ended up paying for the taxes on both phones, when my Samsung phones were like brand new, I ended up with a piece of junk of Motorola. Just letting you guys know be aware of their scam. They will lock your phone out to force you to buy two of the phones on the network even though they were free, I still pay the taxes which I was not going to buy other phones when I have my own.. I have gotten in touch with corporate will follow up on Thursday. I want the store manager and this scum bag, Lady fire.. they are scamming people..look what I found I was right they scam people with the sims cards. So I will file with the general attorney of if I can get a refund on the phones they have locked.My advise is not to go to that store.many complains. I should of read the complaint before going there..what I want is my refund of my taxes for screwing up My two other cell phone that they lock they damage my phones and claim to shred my Sim cards. Without my phones being in operational mode. I will be calling the news channel to do an investigation. read more

T-Mobile - Complain of T-Mobile - Mobile Phones Near Me - La Mesa, California

Best experience ever, tried Cricket, Verison and At&t, however hands down T Mobile has been the best service for San Diego. As a military family this is by far the best for traveling families. The location at La Mesa was amazing as soon as we walked in we were greeted by Jamirht, he was knowledgeable and professional we had 5 lines to cross over from a different company, Honestly, he was not pushy or your typical salesman, this young man will treaTed us as if we were family, he explained everything in detail and helped us find the best deal for our needs. If your planning on stitching over to T-Mobile I would say drive to La Mesa and ask for Jamirht. We received more than we expected, Netflix, MLB, Apple TV, VIX all on them even AAA roadside service also more perks are available too. The locations is basically right next to the Grossmont Mall and Hospital, parking available right in front of the store and the store itself was busy, however, it was clean and had lots of other T-Mobile agents ready to help. read more

I was severely disappointed by another 3rd party T mobile store that apparently is now owned by Walmart where the employee at the front desk was seemingly neither trained or qualified. Went across the street to an actual T Mobile where Mark Toma was able to help with everything and was very professional. After 16 years of using T mobile/Sprint and going to the previous Sprint store now a T Mobile Retail sales location at Grossmont mall by Walmart, I was shocked and surprised when Anthony the former Walmart bag boy/cart collector was the only rude and unprofessional.Counter help I've ever dealt with. I own a successful little business for 15 years now and I know when employees are doing their jobs and take pride in their work. read more

Had to deal with Assurant, my insurance through tmobile. I asked for an exception about replacing my broken phone and have it shipped to me by Saturday (Friday approvals ship to you Monday) and was told I would have to wait until Wednesday because of the holidays and Saturday not considered a business day to them (6days) before I will see my phone At some point tmobile used to do 'loaner' phones. I called the La Mesa branch explaining I had a claim, but it wouldn't arrive for awhile, and if they did loaner phones. He stated they didn't and would you like to know the bright advice he gave me: " You can always buy a phone" Oh wow, no kidding?? I mean sure I have a phone showing up to me in 6 days, that I already paid 100.00 for I didn't have, but let me go ahead and buy a 600.00 phone on top of that I don't need... That if anything happened to it, I could not return. Yes sir, that is tip top advice! Thanks for nothing tmobile and Assurant. It will be fun if something happens, like my car breaks down that requires a phone and I will have no assistance read more

This T-Mobile store is one of the few good ones left, and I'd like to specifically thank two employees who treated me with respect and kindness all while being short staffed and a line of people waiting. On arrival was instantly greeted by the manager named Chris. He gave me a heads up that I had a few people ahead of me, I think I waited all of 10-15 minutes wasn't bad. I was helped by Paula, and she was absolutely awesome, actually listened to the issue, and was knowledgeable enough to get my account up to date and running. Paula was really nice and managed to resolve the problems I was having, the store manager Chris was also friendly the whole time, and their customer service skills were impressive for having numerous people waiting. Nice to see customer service is still alive and well, good job Paula and Chris. read more

I've been here a few times with my roommate who has t mobile and she says she likes it here. Its always nice and cool inside which I can appreciate because La Mesa is straight up HOT! The last time we came here she was buying a new phone because the one she had was on its last toe. They were very helpful and even saved her some money. She said the customer service here is excellent and she liked the young little lady that helped her. read more

T-Mobile - Mobile Phones Near Me - La Mesa, California

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My sister and I went to the t mobile store and Dillon was very helpful, kind, and helpful. He really went the extra mile for us. Thank you Dillon read more

Jessica at the Grossmont location was super helpful! She helped me switch over from Verizon and keep my number. I was in for like 3 hours and she was super patient. read more

Came in to the store today to purchase a phone CHRIS took care of me great service did not wait at all . Store is very clean and smiles all around great customer service thank you ! for making my purchase such a breeze read more

T-Mobile - Mobile Phones Near Me - La Mesa, California

How disappointing! Had my mom go out to the store to purchase a screen protector for her cell phone. Was told they did not have any in the store and that they were unable to order one for me. I would have to call Tmobile and order one through them. Come to find out, that was a lie. Either they are ill trained, which is a reflection of the store manager, or they were lazy and did not wanna order one for me. Was told that the employees did not look motivated, and it seemed as a bother for them to do work. Thanks for nothing, ordered it via a phone call to Tmobile customer service. read more

Worst service ever. Canceled my service and they are still billing me 3months later saying I used the phone I have ATT now and love it

This is the company you want to do business with. You never really know your mobile provider until something goes awry. T-Mobile has fixed any issue in we've had (7 lines) in one visit. No blame shifting, no excuses, they just treat you like you would hope they would. read more

I am very grateful for having found Miss Christalyn on T mobile, I was trying for months to unlock my phone and get out of the toxic relationship I had with att, Chris offered to unlock my phone and showed me different very cheap plans they have, She is very kind and funny, she transmits an incredible peace, thanks to her today I am part of the T mobile family and I hope to stay for a long time read more

Great experience held at this store! Pulled up to add a new phone line to my account, for some reason my account had some issues to begin with, however Taylor handled all the hiccups with exceptional and professional customer service. I've dealt with plenty phone companies in the past, and have been disappointed with the lack of assertiveness to resolve my issues. Taylor kept his poise and professional demeanor through out the issues based on my account! Overall a great experience! All the team members present seemed to hold a great customer service! Thank you Taylor and T-Mobile! read more

I recently changed 3 lines over from Verizon to T-Mobile. I saved $106 on our unlimited service!! Our local T-Mobile store and Taylor (who helped us) were professional and made the process as easy as possible. Taylor was helpful, patient and professional the entire time. Things are challenging right now with COVID restrictions. Everyone was conducting business outside under a tent and customers were coming and going. From my view point everyone who who works there had awesome customer service. Thank you Taylor and Grossmont T-Mobile for making this long annoying process as pain free as possible with your great attitudes and protocols! read more

Came in on a busy evening 40 minutes before closing. They already had a line waiting for help and Rory still took the time to help us. Another store set up an account for a cognitively delayed individual and we needed to get this account canceled asap. Thanks Rory!! read more