Great service! I've came here multiple times, its been a…read moregreat experience every single visit. The representative that helped me was Eric. He is very knowledgable. He helped me get exactly what I was looking for! I sure hope his manager gives him a raise soon! He more than deserves it!

This used to be my go to T-Mobile store. Not anymore. I'm not quite sure what happened. The…read moreassociates are unfriendly and they don't acknowledge you. They also never have enough people working. 30 to 45 minute wait 3 times in a row now.

If you ever find yourself in a situation where you need your computer or your phone repaired and…read moreyou somehow find this place well, consider yourself lucky. God is truly looking out for you. I fried my MacBook (liquid damage) and was recommended to contact this place, after speaking to several places that didn't really assure me they can fix it. After speaking to Tony on the phone for 10 minutes, I got a good feeling that he knew what he was talking about. So I immediately drove down and he explained process to me thoroughly, and gave me best and worst case scenarios. Tony was very knowledgeable, transparent and professional - he went above and beyond to resolve my issue and fix my MacBook to have it running even better than before. He literally saved me! Price 10/10, Service 20/10, Expertise 50/10! Please heed my advice and go here, you will not regret it.

I came in with a bit of an embarrassing problem -- I had inserted my SIM card without the ejector…read moretool and it got completely stuck in my iPhone. T-Mobile was unable to assist and referred me to iTech. Tony was just about to close for the day, but he kindly helped me anyway and resolved the issue in under five minutes. My iPhone is back to working perfectly. Truly appreciate the fast, friendly service!

I bought iphone cable 2 weeks ago but cable dosen't work right now. I came that store (5945 Balboa…read moreave) She says (Fernando) we don't change. I paid $20 It's not fair!!! Also she called manager. (Andy) He says same! I hated it. Also i'm gonna talk to Boost Mobile General Manager! +1-562-248-4719 Serkan ERDOGAN

I went late and last minute with a new iPhone XR and it seemed like they were out of the correct…read moreSIM card for my phone to work. Chris was working and he did very thing he could to try and remedy the situation. Turns out after making some calls to other local shops he was able to take care of me and everything worked perfect. He really went the extra mile for me and I am very appreciative.

My new Pixel phone died within 4 months of purchase. On top of it I have insurance. They put my…read moredata into AT&T's system which said on the screen that I was eligible for a replacement of my new defective device! The manager decided he didn't like me and told me to go through Google which HAS no working customer service number, or any other support for their devices. I'll need to go to another carrier to get a working phone so I can contact my attorney.

1/4/2026. Hubby brought me in to upgrade my phone. Amador was very professional and well spoken…read more His customer service felt very genuine and kind. Please give him praise for the great service he provides.

I had T-Mobile for 2 years and before that Verizon for 20. Since coming to spectrum in November of…read more2025, my coverage stress has disappeared! My total bill for phone tv and internet, is under $90! I never drop calls, live on the beach and have total peace! If you're struggling with your provider, call Spectrum and get the connection you deserve. DK @stayinyurlane

My family moved into our house almost 3.5 years ago. It's one thing to get mailers (that go…read morestraight to the recycling bin) every couple of months. It's another thing to walk into my house while my wife and I are working with contractors, interrupt, then - when discovered - resist leaving until I have to walk you to the curb and ensure you walk away. It's another thing to stand for 5 minutes knocking on a door with a NO SOLICITING sign on it before finally leaving...but waiting out on the sidewalk for several minutes afterwards. Yet it's another thing to keep coming every few of months - cosplaying as technicians (the sneakers are the giveaway) and entering our now-fenced off courtyard - for a clownishly aggressive sales pitch, then resist leaving the courtyard after hearing "no thanks, please leave now" from the property owners. But what happened last Thursday was another thing entirely: to hang out in a private driveway, stand outside a parked car, waiting for the owner and his child to exit the vehicle for several minutes, refusing to leave when asked (then told) to do so, and then mean-mugging your prospective customer through the windshield glass of his car for a couple more minutes before finally walking off....but not without further staring down your prospective customer...it's the establishment of an unthinkable new low. Listen Spectrum: I was never a fan. However, any chance of getting our business has been completely obliterated by your door-to-door sales team in Metro San Diego. The aggressive, persistent presence: annoying. The bro-speak sales pitch: slimy. The cosplaying as techs: creepy. The ignoring of direction to exit private property: criminal. The attempt to physically intimidate people while trespassing: hostile and criminal. I don't like this trajectory. You've been reported to the FTC. You've been reported to Spectrum Corporate. Next time it's San Diego Police Department.

I had nothing but excellent service when I went to get a new Iphone at this Verizon in Clairemont…read more I was immediately greeted and helped both times I came with questions about my phone snd the issues I was having. Peter was great getting me set up, it was super easy and he got me everything I needed. Carlo was also extremely helpful when I was having issues with my old phone. The manager, whose name I sadly wish I remembered was able to help get me a fantastic deal with my trade in. Will be coming to this Verizon from now on.

Worst costumer service I have ever experienced. I waited over for over fifteen minutes with little…read moreacknowledgement from staff. I asked three times for help and was told the "person in the back" needed to help me. This person never showed. There were three staff in the store while I was there. One was with two women and another sitting at a table chatting on the phone and the third standing at the front not helping anyone or acknowledging costumers. This person told me they had to be at the front of the store to greet costumers. I waited fifteen minutes- no other costumers walked in and I asked for help again from the "greeter". This person did not want to give me their name because they said I would "bad-mouth" them. After a while, they told me their name was Alex. I cannot believe how poor the costumer service was, seems like Verizon does not care about customer retention.

Exceptional customer service from Yousuf at this T-Mobile location! Yousuf diligently worked with…read moreme to get me set up with everything I needed. He was knowledgeable, polite, and efficient. Great experience all around; highly recommend!

Took over 3 hours to get a my phone plan registered. No one seemed to know what they were doing at…read moreany level.

I'm writing to report a very disappointing and dishonest experience I had in one of your stores…read morewhen trying to set up internet service at my home. As I do not speak English fluently, I trusted the employee to guide me through the process -- unfortunately, he took advantage of my situation. He charged me R$ 350 for a "box", saying it was necessary for the internet to work. Although I found it expensive, I paid because I urgently needed the service. At the end, he told me I would receive a "bonus": a speaker. However, when I reviewed the receipt, I saw I was charged an extra R$ 100 for this supposed "gift". So in truth, he sold me something while pretending it was free -- which is dishonest and unacceptable. I feel deceived and taken advantage of. This kind of behavior is completely unethical and unprofessional. I request an immediate review of the charges, a refund of the unjust amount, and that appropriate action be taken regarding the employee involved.

I got a phone from them yesterday and without asking me the sales person signed me up for the most…read moreexpensive plan and two different add ones without my permission. I put my trust in him and he screwed me over. I had to call Metro and change my plan and remove the crazy add ons. He got me for like $50 extra in stuff I didn't need. Horrible! I'm happy with my phone tho even though I over paid.

Waiting 40 minutes inside store, no employees present. 4 customers have left They're losing…read morebusiness. Even the customer service line doesn't seem to care that there's no one here & the door is unlocked.

The service was exceptional. The store had 4 plus stars on yelp which was why I chose to use this…read morestore. Other people were telling me of their experience with other Verizon stores sounded as if they were not please with the service and follow thru. So I decided to use Yelp . I am pleased I did. Ismael the person that helps both my daughter and I. I was impressed with the way he presented the service and later called me to correct an increased cost that was on my bill several days later. This meant that he was assertive to follow up on his customers sales and checked that the previous customer sale was correct. Ismael definitely provided 5 out 5 for excellent service. His manager was at the store as well. He was personable and his people skills also impressed me as being 5 out of 5 for presentation, customer service and cost awareness. I encourage others who are looking to upgrade their phones to go to this store.

We used their pocket WiFi during our 2 week trip to Japan and it worked perfectly. High speed and…read morenever had a single problem with it. Will definitely use them again the next time we go there!

Perfect pocket mifi for my 2 week trip to Japan! Ease of rental and return. Support available as…read morewell