A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

Came to get my phone cleaned. She did a wonderful job in less than 10 minutes. My son was…read moreextremely happy, and she showed us that the phone actually charges now.

Worst costumer service I have ever experienced. I waited over for over fifteen minutes with little…read moreacknowledgement from staff. I asked three times for help and was told the "person in the back" needed to help me. This person never showed. There were three staff in the store while I was there. One was with two women and another sitting at a table chatting on the phone and the third standing at the front not helping anyone or acknowledging costumers. This person told me they had to be at the front of the store to greet costumers. I waited fifteen minutes- no other costumers walked in and I asked for help again from the "greeter". This person did not want to give me their name because they said I would "bad-mouth" them. After a while, they told me their name was Alex. I cannot believe how poor the costumer service was, seems like Verizon does not care about customer retention.

My car was directly in front of a camera on there store. When i got back to my car I saw that I…read morewas a victim of a hit and run. When I asked if they could see who hit my car they did nothing. I am now responsible for the insurance payment while the criminal is out free. Basically they helped the criminal for then the victim. Good job verizon helping criminals!

Matt was awesome!! I love supporting small business and the customer service was top notch My…read moreAndroid phone wouldn't turn on, I couldn't see anything but a black screen... After doing some research it was either a new screen or the motherboard Thank sweet baby Jesus the screen was the issue and it could be repaired vs buying a new one (which can be a pain honestly). Matt was very kind, professional, and knowledgeable! I need a screen protector and a new phone case... He doesn't have them in stock because my phone is 2024. But he said it wouldn't be a problem to order it and I can come back. Repeat customers are given a discount on their future purchases which is great! It's nice to have a repair shop for phones that won't charge an arm and leg. I called around to other places as well and one shop required a $45 diagnosis fee. Matt charged me nothing!! I paid cash and the entire total was very reasonable. Highly recommend SD PHONE PROS! 5 star experience for sure Btw, it's off Clairemont Drive, when you see the Tai Chi sign turn right!

Matthew knows phones. I thought mine was a goner he helped fix it up. The charger port was burnt…read moreand wouldn't charge. I'll be back again

Great service! Matt the owner was really professional and responsive when asking for a quote. Him…read moreand his team fixed my phone in about an hour or so. He had another phone being fixed before us so assuming it would have been done quicker. I shopped around for other quotes and he was really reasonable with the price!

UWS was amazing! They fixed my iPhone 11 Pro Max in less than 2 hours after my back glass shattered…read moreto pieces. Jose was super nice and answered all my questions. I went back to them again to get my iPad Pro 11 inch 2nd gen functioning again after I thought it was a total goner and only recycle-worthy. The frame my still be slightly dented on the side but everything works and that's all that matters! And to top it off, Sam was super nice and accommodating, meeting me wherever I was to drop it off to me and to check up on my iPhone. Highly recommend these folks to anyone who needs their devices repaired!

Took my IPhone 12 Pro Max in for a broken screen. They…read morefixed it super quick and fixed my charging port issue. Great place, great people!

WORST customer service ever, I've never had such a poor experience in my life. Which is…read moreunfortunate, because I support small self-owned businesses. But you get what you pay for... Went to him for a phone battery replacement. He is local, and honestly, he has low prices ($45 +tax for the battery replacement). He told me that his battery is not original product (ie, not Apple battery). That's fine, I just needed my phone to hold a charge. The new battery he replaced with was WORSE than my old battery. It went from 94% to 70% in less than an hour! I went back the next day, and his mannerism was abysmal. He told me, that's a new battery, must be a problem with your phone processor. I didn't want to risk trying another "un-original" phone battery through him and asked for a refund instead. He begrudgingly refunded $40, minus $5 for service fee. As I was leaving his kiosk, he blurted, "And don't come back." Like why? It was unwarranted, he could've just said nothing and let it be. Of course I wouldn't come back after such an experience. So I left, not only with a faulty battery, but also upset by his rude mannerism. The guy was angry at me for his own faulty product. And then gave me attitude for it... ;( Anyways, lesson learned to not go cheap. Went to Apple Store later that day, they ran diagnostics. Everything is fine with my phone. New battery ($69), and surprise surprise. It works just fine! I would advise anyone to avoid this place -- it's not worth the risk, nor the time and frustration, and overall horrendous customer service.

The guys here are awesome! Im going to submit this review for the north park and downtown location…read morebecause the fellas at both of these shops have helped me. I brought my iPhone 12 Pro in to have the back glass replaced (badly cracked each time, yeah I suck) and to have a new battery installed. Every single guy I've interacted with has been awesome. They are very friendly, work quickly, care about the customers and are VERY accommodating. HOW accommodating you might ask? Well I brought my phone in yesterday to have the back glass and battery replaced. They were able to fix the back glass no problem but did not have the battery at the north park location so they asked to come in tomorrow. I mentioned that I wouldn't make it by closing because of my work commute. Well that didn't deter them from being awesome at all. Not only did Miguel, from the downtown shop, bring the battery up from his store, but he showed up at the north park location 30 minutes after closing AND replaced the battery for me. I choose to support local businesses and I am MORE than happy to spend some time writing up a review (here and on google) for great people behind a great local small business. I hope this review is helpful (it really is) and hope you give them your business (cmonnn). Thank you guys for giving a s**t about your customers!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

Mike is a killer, meaning tech killer, not literally,. I hope. :)…read more I've spent several hours with few different people trying to switch my phone numbers on two devices around.. nothing worked and I was told to just come into the store. So I did! I was in and out in under 5 min. Thank you Mike, you the brains and knowledge !!

Took over 3 hours to get a my phone plan registered. No one seemed to know what they were doing at…read moreany level.

We used their pocket WiFi during our 2 week trip to Japan and it worked perfectly. High speed and…read morenever had a single problem with it. Will definitely use them again the next time we go there!

Perfect pocket mifi for my 2 week trip to Japan! Ease of rental and return. Support available as…read morewell