I had an absolutely outstanding experience with Omar at the Verizon store on Aero Drive! It's rare to come across someone who genuinely goes above and beyond for their customers, but Omar exceeded every expectation and deserves recognition for his incredible customer service. What stood out to me most was Omar's dedication and willingness to stay TWO HOURS past closing to make sure everything was taken care of. Even after what was undoubtedly a long day, he remained patient, friendly, and committed to helping me. He never made me feel rushed or like I was inconveniencing him. His willingness to dedicate that much extra time to ensuring I had a great experience speaks volumes about his professionalism and commitment to his customers. Omar also helped me take advantage of Verizon's promotion offering an iPad with the purchase of an eligible iPhone. He made the process much easier and helped me understand the available offer. What impressed me even more was that he didn't stop there. He was quick to advocate on my behalf, explore additional discounts, and look for other ways to help me save money. Rather than simply settling for the first available option, Omar took the initiative to make sure I was getting the best possible value. Having someone who genuinely puts in the effort to help you get the most out of your purchase makes a tremendous difference. Beyond his knowledge and willingness to help, Omar was incredibly friendly, approachable, and easy to work with throughout the entire process. Despite how long the transaction took, he maintained a positive attitude and made the experience feel smooth and enjoyable. His patience, attention to detail, and willingness to answer questions made it clear that he genuinely cared about helping me. Omar is exactly the kind of employee every company should want representing its brand. Staying two hours past closing while continuing to provide excellent service and advocate for a customer is an extraordinary level of dedication. He went well beyond simply completing a transaction; he made sure I felt supported and that my needs were being taken seriously. I couldn't be happier with the service I received. Omar turned what could have been an ordinary store visit into an exceptional experience, and I truly appreciate all the time and effort he put into helping me. He deserves recognition for going above and beyond, and I would gladly recommend working with him to anyone visiting this Verizon store. Thank you, Omar, for the outstanding service and for going the extra mile! read more

If I could give a NO STAR I would!! I booked an appointment for 1100, walked in on time and didn't get help past 1130 so i left. They were in there talking stories like he had no other customers!! HIGHLYYYY NOTTTT RECOMMENDEDDDD!!! read more

Stay away! This is the worst Verizon Store I've ever been to the and the girl that worked there are awful!! never been treated so poorly in a retail store... worst experience of my life. read more

Came here to replace my son's phone and ended up returning two more times to replace everyone's phones. Worked with Omar. Great guy he's a true professional was great to work with! read more

Monea and Guizelle were TOP NOTCH. They helped me schedule a camera repair and helped me with some iPhone accessories. Side note, these amazing Verizon employees were able to support me and others in a very hot environment. Please make sure to help them and fix the AC!! read more

I wish I could give this Verizon franchise (Victra), its regional manager Shawn Kashani and his employees zero stars for lack of knowledge in terms of Verizon products and promotions, misleading sales techniques, promises made and not kept and a total lack of accountability and followup. After what I thought was a good discussion yesterday morning about 3 major issues I've had during the month I changed over to Verizon Mr. Kashani promised he would call or text me with an update later yesterday afternoon. Never heard back so I sent a followup text. Never heard back. This morning I called and he did not answer his phone and his mailbox was full so I couldn't leave a message. Texted and never heard back. Again had poor and misleading service from four separate employees. This is how their regional manager responds. You may decide you want to deal with Verizon. If you do I suggest you stay away from this location or any other owned and operated by Victra. read more

Terrible experience in this store with customer "service" representative Riley. I came in to purchase a new cell phone, Apple Watch, and iPad, and left with fraudulent charges that were not properly explained, incompetent service, and worst experience ever. I have never been treated so poorly at a Verizon store let alone a retail store in general. Riley was argumentative and didn't even bother to hear me out when I told her that my cell phone wasn't properly activated. She argued with me and denied making any errors in setting up my phone even though I was receiving calls on my old phone and not my new phone. She was absolutely rude and incompetent at best. She charged me for setting up the cell phone and watch even though she didn't do it properly. I will never sign up with Verizon after this experience. read more

Upgrading my phone is always stressful. My experience yesterday was the opposite. After an awful experience on chat on the Verizon website, and not getting the phone, I decided to visit a store. I went to one store and they ignored me. The minute I walked into the store on Murphy Canyon, and although serving two other customers, Kynan immediately said hello, and told me how long the wait was. When it was my turn, Kynan was absolutely professional and found me the right phones and right plans for me. Even though he was by himself that day, he stayed calm while taking care of all the customers that popped in throughout the afternoon. He explained all the options, all the charges and I left a happy customer. Kudos to Kynan! read more

Disappointed Customer After 20+ Years of Loyalty** I have been a Verizon customer for over 20 years and have never had any issues--until this year. Unfortunately, my recent experience has been extremely disappointing and frustrating. It all started when I pre-ordered the Samsung S25 Ultra, which was supposed to come with a $1,000 trade-in credit. I placed the order, received a QR code to return my old phone, and anticipated a smooth process. However, just four days after receiving my new phone, I was shocked to find a message indicating I had already turned in the old device. Of course, that's impossible since I still had the phone in my possession. To resolve this, I visited a Verizon store in person. Unfortunately, they couldn't help much, telling me to keep the phone until I could get the correct QR code and that I needed to contact Verizon by phone. For the next four months, I worked tirelessly with customer service to get the issue sorted out, finally obtaining the correct code to return my old phone. But then, a new problem arose: Verizon no longer honored the original pre-order discount. Instead, they offered me only $161 for my trade-in, claiming that they couldn't apply the original discount because the old phone was not received within 45 days. I explained that this delay was due to Verizon's own logistics, but they told me there was nothing they could do. As a result, I was billed an additional $616, bringing the total cost of the phone to around $1,100--far from the $300 I initially expected. Had I known this, I would have bought directly from Samsung, as I did with another phone, to avoid this nightmare. Adding insult to injury, Verizon is now removing my $25 monthly discount because I paid the $616 bill with a credit card. I don't have $600 just lying around for a phone, and this feels like a punitive move rather than a customer-focused solution. After more than two decades, I am deeply disappointed in how Verizon has handled my case. Their customer service seems to have shifted away from being helpful and supportive to being money-driven. At this point, I am seriously considering switching providers--something I never thought I'd say. It's sad to see a company that once prioritized its customers become so focused on profits. I hope Verizon re-evaluates its approach because they're losing loyal customers like me. read more

I'm not if this was "bait and switch" , or if the rules changed , or if the employees didn't know what they were doing. I went in on March 29 because I saw a promotion advertised that I could get a free iPhone 16 "ON ANY PLAN" with any phone trade in. I asked when I arrived, and was confirmed that this was valid, so I selected an iPhone 16 and was told I just had to trade in my iPhone XR within a month, after assuring that everything transferred properly. I signed- on a tablet- the agreement, and when I asked for a hard copy I was told their printer wasn't working, the document would be emailed to me. I took my old phone to them on April first, and they emailed me the receipt. I am now being charged for the new phone, and after an hour talking to "Verizon " on the phone. I am being told that there was no promotion that applied to my situation, because I am on a plan that is no longer offered. If I had just purchased the phone from Apple, I would at least received $100 for the trade-in! Oh! The "switch" part: Verizon Customer Service informed me I can have the "free" phone...IF I switch to one of their new plans. The monthly cost would be more than what I'm paying now, with the cost of the new phone. So. Was this the fault of the employees at the store? Or perhaps bait and switch by Verizon? read more

These guys are AMAZING. I've been bothering them for several years and bought a few phones here. Every time I've had a problem they've fixed it. Tonight my phone totally died before a huge party weekend when I had to pick folks up from the airport. They weren't optimistic that it could be brought back to life but THEY DID. I've always been treated great here read more

Dishonest employees very unprofessional... STAY AWAY!!!! Not a corporate store. I've been with Verizon 23 yrs and never had an experience like that.. read more

I have been to this location, Mission Gorge, three times and each time received excellent service. Once to get a new phone, the representative was helpful and didn't rush me. I was disappointed when I went to pick it up my original representative was not there. The person who was there was great. Today, I went in because of Verizon's horrible call center. The folks here listened patiently and helped me make change and explained everything clearly. Generally, Verizon's customer service is lousy, however, at this store, you get treated right. And each time I was in, I observed how they treat other people and they were great. read more

This review is specifically for customer service experience with Josue, who was very courteous and helpful after a disappointing experience with Verizon reps on the phone. His knowledge and professionalism saved me time, which I greatly appreciate. read more

Amazing service from Omar! Omar is very professional. He helped me advance my business. I came in with several issues. Omar was able to handle everything with true ease! I will be back when it's time to get a new phone. Very happy with Verizon and Omar help. Thank you read more

AMAZING!! Did the recent update, phone thought I was dead, wouldn't acknowledge my swiping. I came in to the store and Ethan & Omar just made the fix super easy!! (And taught me how to solve my problem next time without the panic) Thanks guys! read more

Upgraded my iPhone 11 to the 15. Shawn the rep working there was very helpful and spent time getting me a great deal on the new phone and helped me take advantage of all the rebates/ promotions available. Made it all very easy which was appreciated! read more

My wife waited too long to replace her Galaxy S7 before it died. And going without a mobil was not an options. So on Sunday morning while driving back from Pasadena we stopped just as they were opening at 11 am. Within 45 minutes we had two new Galaxy S23 Ultra phones with all our data transfered. We almost could not believe the excellent service, reasonable prices and convenience. And my new mobile takes great pictures too. read more

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Came to add a line and get my son a phone ! Let me start by saying Kaelen & Shawn know their stuff ! They did everything they could to save me money and let me know about promotions going on. I'm super grateful i came to this store for what i needed !while there , just seeing their interactions with the other customers was also refreshing! Customer service on point ! And they knew some of the customers by name ! Which speaks volumes ! Very attentive and also knowledgeable of products, promotions &technology .! read more

Went to the Verizon store at 3737 Murphy Canyon Road, San Diego today. I had a problem with a miscommunication concerning a rebate and other time sensitive perks for a iPhone 14 Pro. I was very impressed with Jalen P. He was efficient, knowledgeable and understood my complicated description of the problem I had come in to discuss. He handled it in an excellent, calm manner. Can't recommend him enough. What a pleasure! Lee Z read more

Will try to scam you into buying a bundle with a case and screen protector and will not let you buy the phone without it. Went to pick up an online order and was told it was canceled (it wasn't). Tried to buy the phone there (because somehow it was in stock but the same phone placed for the pick up order was not) and they wouldn't let me purchase it. Called customer service and said it wasn't a requirement that they bundle the iPhone 15 pro with those items and should have let me buy the phone. Terrible service, i'll be switching providers after this experience. read more

Manager doesn't answer calls emails or text, worst customer service ever. Gave me a day to meet in store and didn't even show up.

I got a new iPhone and had data transferred to it at the Sports Arena store in San Diego. Later, after many hours spent deleting the multitude of junk embedded deep into every ap, I noticed only 147 of my 900 contacts had transferred over from my old phone. So I returned. My new phone had to be reset thus deleting hours spent customizing it. Within 15 min  the customer service rep (no name tag) wanted me to agree to a 7 day (due to VZ's  inferior "geo coverage" where I live, otherwise it would have been 30 days) free trial at a package cost and data speed markedly inferior to what I enjoy with Spectrum. I mentioned the excellent tech service I'd experienced with my current carrier and I was pleased to keep it. Then the bullying and shallow justification to accept their lesser internet service package set in. I tried to reason, use common sense, but he wouldn't let up. Finally he said I needed to accept the 7 day trial or I would have to pay $30 for the phone data transfer despite my already having paid it the first time the incomplete data transfer was initially  done.  I said it sounded like  extortion then he told me I could leave the store and finish the transfer at  home. I mentioned that he had made it evident that his agressive customer service pressure was why I was justified in not purchasing any VZ packages, nor would I recommend them. Decades ago VZ had exceptional customer service. Now it has gone the way of so many corporations which value shareholder profits  over customer service. Poor business model. read more

We purchased two phones last year and asked for and discussed the benefits of Asurion insurance with Elmer Sanchez in case either my wife's or my phone was lost. Long story short I lost my phone a week ago and went back to Elmer Sanchez at Verizon wireless on Murphy canyon road and asked for a replacement. He agreed we had asked for Asurion insurance for our phones and confirmed that at the time of purchase. But had forgotten to enter that information into the computer. So I paid 1000.00 on a new phone and paid off the lost one for another 800.00. Elmer Sanchez went to the back of the store and ate his bundle of taco bell and sent out a less senior employee to deliver the bad news. We are in talks with the corporate office to remedy this error.We have a receipt with his writing confirming the request we made for Asurion insurance we will be submitting as part of our claim. read more

Andy Andy Andy is the man he stayed late to help me activate my Phone can't live it I found out after dropping my phone in the bay! Came into the store and he assisted me with my options buy out my phone for $500 and buy a new one for $1,200 it didn't make sense to get a new one so I'll kept the OG one it works well read more

Josue treated me and my family to amazing costumer service and good deals, super funny, give him a raise :)

George, the salesperson that helped us was patient, kind, and never tried to oversell us. Fabulous to work with!

The rudest and worst customer service. I walked directly across the parking lot to at&t and switched carriers

After being rejected at the Grossmont Verizon store I decided to try the Murphy Canyon Verizon store...What a pleasant surprised. Andy greeted me as I entered. He was working with 2 other customers but still had the brains and class to sincerely ask what I needed. I explained my recent utter disappointment at the Grossmont store when I tried to update my phone. I asked if he could handle the upgrade, including transferring the stuff to my new phone. He assured me with a "no problem". I was hooked. He was the only employee in the store, but he logged me in while at the same time, helping the 2 other customer. As I waited, I was so impressed with his patient demeanor and technical skills. Shortly another person came in with an "emergency" situation...We all agreed that he was a priority, and Andy quickly and effortlessly solved his problem. At this point, it was after 11:30am and I couldn't stick around any longer. No problem...Andy made an appointment to meet me Friday, April 9th at 10:15, his next scheduled workday. He was on time, I got my upgrade to the iPhone SE, and I got all my stuff transferred to the new phone. I was out of there within an hour. Andy is a remarkable young man. When many young employees reluctantly just show up for a paycheck, (See Verizon Grossmont review) Andy is a problem-solver...and he solves problems using a high level intellect and patience. You're going to be a winner, Andy. Thanks for your help! read more

USED TO BE GOOD SERVICE, NOW IT SUCKS. . . I bought my last three phones here and have been with Verizon more than ten years. The customer service at Verizon (611) was always REALLY BAD but at least I could walk into this store and help me with a problem. Now they don't even try. They claim, as one excuse, that it's " the pandemic". Doesn't seem so!Today I walked in with a simple issue. There were four employees chatting at the counter an no customers in the store. One rep asked if she could help and almost faster than I finished the problem description, told me I needed to call Customer service. Yeah right, Don't make the same mistake I did: get your phone online or wherever the lowest price and features are. Because there is no such thing as customer service. Especially at this store! read more

Very good experience. Though there was just one person working the line moved fine. The agent was helpful, answered all my questions very thoroughly. The store is bright, well stocked and there are several very comfortable chairs for waiting. The parking was fine and there are a lot of food places in the center if you want to grab a bite while waiting. All and all a great place to swap out that broken phone. read more

Verizon - Mobile Phones Near Me - San Diego, California

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Customer services is terrible! Avoid this location. Had an appointment, 2 employees at the store. 1 was rude and acted like I was bothering them. Wow! if you don't want to work. Find another job! read more

Probably the worst customer service I have ever had. Walked in for an upgrade to an IPhone 13. Elmer, the store manager, told me it would cost $230 out the door (On top of the monthly payment plan). I asked why it would be $230. He replied "fees and taxes." When I continued to question that outrageous price, he said "I can lower that to $170." Still seemed high but we proceeded with the transaction. At checkout he said he'd "Throw in a free screen protector and give me $15 off a charger." Come to find out he charged me $65 for a screen protector (which I would have never agreed to. You can get one online for $10-$15) and the full price of the charger. As a "Store Manager" you'd think he'd have a little integrity. I will never be back to this location. read more

I came I'm here to ask a few questions since I was thinking of switching over from my previous carrier. Gary the store manager was so EXTREMELY helpful and answered ALL and then some of my questions. I felt bad because I didn't end up setting up service or purchasing phones from him because the phones were cheaper elsewhere but I still wanted to give him a shout out. He answered so many questions about carriers and phones without being pushy and trying to sell me anything. He was really really helpful and pleasant to talk to. This is definitely the Verizon store to come to if you need anything. read more

If you are not looking to purchase a phone please do not waist your time going into this store. If you are looking for any type of assistance with your account you will not get help. I have gone to this location twice in the past six months and each time I got some lame excuse as to why it's easier for me to do what I needed done at home. read more

I walked into this store at 12ish. Guy was Ion his phone while I was still standing in front of him. He finally asks how can I help? I wanted to pay my bill and he says there's a $10 fee. Sorry we don't take cash. Cash is still a legal form of payment. Do yourself a favor and avoid this store. read more

The staff here was not helpful and kind of aloof. I called ahead to make sure they had the product in stock, guy says yes, sure we have that. I go in on my lunch break, the only time I had.. After waiting for them to FAIL helping 2 other customers, I ask about upgrading.. They don't have the phone, I just confirmed over the phone that they had it.. Dude had a blank expression on his face, clearly he didn't feel like doing his job.Since I know there are lazy, uninformed employees here, I will not be returning. Thanks for wasting my time. Hopefully another store will have someone more helpful. read more

Ever been bamboozled? How about verbally assuring me at least twice that I was purchasing a one year contract, but signing me up for a two year contract? Yes, I should have gone home and read through the 8 pages of fine print that I was handed after purchasing a Home Connect device. But I didn't, I did the stupid and unthinkable - I actually believed that the salesperson that I was working with told me the truth and did not cheat me. When my Home Connect and MiFi device both started working sporadically, at best, and I called to disconnect - I was rudely awakened to the reality of having to pay over $500 to get rid of these subpar and poorly performing services. When I called this store to ask for help, they gave me a bunch of advice that was just wrong. I guess that the store manager, Andy, was trying to help - but just doesn't either know or understand Verizon policies. When I spoke with Verizon, they mentioned that they continually have trouble with stores like this - misinforming people and selling things incorrectly. Overall, you couldn't pay me to set foot in this store again. After over 10 years of being a Verizon customer, my service as a result of this store has me looking at options in switching elsewhere for my cell service. Shameful. Just shameful. read more

Do not use this company, they scam people into new plans and lie!!! I was told my phone was paid off its now mine, I was not giving any shipping packaging to send it back nor was I even told too!!...now I am being charged for it by Verizon. I have tried to resolve this with them and I just get pushed away or given wrong numbers to call! HORRIBLE customer service and business!!!! STAY AWAY!! Update: when confronted by an actual Verizon rep. the manager told them I was given the option to sell my phone outright and then pay Verizon the difference of the sale....WRONG! This is Prob now going to ruin my credit. read more

I have previously had good experiences with the staff at this location, however, today not so much. I have visited various Verizon locations 4 times in the last month attempting to resolve an issue. This issue is that I would like to assume liability for a mobile internet device. I am continually told to call customer service. I have done this 6 times. When I call I am placed on hold for over 30 minutes. WHY HAVE A STOREFRONT IF YOU HAVE TO CALL A MACHINE ANYWAY!?! So, I would like to order MORE services and spend MORE money with Verizon and still NOBODY can help me??? The salesperson was rude, even walking away from me while I was explaining the trouble I had been having. He offered no solutions or apologies. Customer service is the cornerstone of good business and Verizon has failed with this hire. I am considering a new provider for my phone and internet needs. read more