From start to finish, the Absolute AV team is a fantastic group to work with. Professional,…read moreKnowledgeable, Friendly, and Reliable. Never once did they attempt to upsell or alter the scope of work we had initially discussed. Just as important, their work was of the highest quality. Would hire them again in a heartbeat.

They are THE BEST!!!!!!!!!!!!!!! Always incredibly helpful! Can't say enough wonderful things…read moreabout them :-)

Went in to get T moblie Tuesday free gift and get my screen protector Replace on my cell phone…read more Charlie went above and beyond. I did get the internet from t moblie I live in Julian California in a area we're service is not to good. But I get internet and service now. Thanks you t mobile. I been with sprint for since 2009. And now t moblie I recommend them yes and I be back.

Lazy rude employees. Would rather be on their phones looking at Instagram than help customers. When…read moreI asked him to put his phone away and help us he said I didn't have to be rude to him and told me I shouldn't have an attitude. Horrible customer service.

My husband and I came in last week to return two phones after purchasing new upgrades from the…read morePoway store. The only person in the store was the one employee, Francisco. The TV was blaring the world cup soccer game in Spanish. Ok, it's exciting. No change was made to the volume. We explained we needed to turn in our old phones. Francisco asked, "Do you know the info on them?" Kind of a broad question, but that meant he needed the model and gigabytes of the phones. We had no idea what the gigs were off the top of our head; that's not something often known, in my opinion. My husband asked if he could look that information up on his account. Francisco said he couldn't. My husband said in return something to the effect of being surprised that info wouldn't show on his account, to which Francisco said, "Trust me, you don't know the system!" Whoa, guy. My husband was able to figure out on his own what gigs the old phones were, because when upgrading, the previous employee in Poway said the new phones would be double the current storage. Ok. Francisco continued with major attitude saying, "I need you to be sure on the gigabytes because if it's wrong, I'll get in trouble and I'm not trying to get in trouble." My husband said, "I guess we should have just gone to the Poway store to return these." Francisco then said, "Yeah I guess you could have!" It was after that rude, under his breath, condescending and completely unprofessional comment, I decided to write this review. I have never in my adult life been treated so rudely by an employee at any business. It was very clear we were interrupting his TV watching time and he didn't want to have to do anything to assist us. Perhaps Francisco shouldn't work in customer service if he's going to blatantly speak to customers that way. All we were trying to do was turn in phones.

They helped me with my iPhone and they new what they were doing very friendly. They really know…read morewhat they are doing very happy I went there

My phone died and it looked like my only option was replacement after going to my nearest…read moreneighborhood Verizon store for a grim diagnosis. It was Sunday and I dreaded going to the mall next and especially dreadful to consider what kind of weekend crowd was awaiting me at the rhymes with grapple Store. I ate a Zen lunch and then remembered the phone store in Zion. I walked in and talked to the lady behind the counter. She took a look at my phone and said she thought it might be fixable then provided the assistance needed in order to do so. My phone is fixed and if it weren't for the clever lady at the Saytel Store I'd of forked over a bunch of cash and gave up half my day unnecessarily. Highly recommended.

After dropping my phone I was so upset. I found Saytel on google and brought my phone right in…read more They fixed it in under 24 hours. It had major damage from being fixed improperly at Indiana phones who didn't even put all the pieces back in my phone and charged me double the price of Saytel. $80 later and the inside of my phone and screen are repaired! Thanks so much!

The one time I needed help with a problem Andy Martinez came through and help me fast and with…read moregreat customer Service. He a very professional employee with a passion to help people With my age I have had young employees at phone store have no patience with me . He has great Patient I strongly recommend to go talk to him if you're somebody that's embarrassed to ask a question . Thank you Elliot .

Boycott this business!! an 87 year old woman simply seeking help to find her stolen phone was…read morebrutally assaulted by an employee and Victra is blaming the elderly woman seeking help. Read the court reports and boycott this business, they have no place in Poway.

Marco won us over from the get go - friendly and informative on the phone and then in person when…read moredoing the measurements. Called with the quote when he said he would and then with the installation information as soon as he had it. The installers were very courteous and did an awesome job - it's like they were never here, except of course for the beautiful new mirror we now have! Would definitely go back for any other mirror/glass needs we might have in the future.

I was referred here by another business, I took a window here to be replaced. Was quoted 5 business…read moredays...a little long but OK, it's now on business day 10, I called and they have lost my order?!? What kind of irresponsible staff lose a customers order and don't even bother to notify you?!? When I questioned them, they were clueless, had an attitude and took forever to get back to me. Don't waste your time with this place, nothing but disappointment awaits. Horrible experience.

Went to get my eSIM reactivated on my phone and Sergio was extremely helpful. Whole process took…read moreabout 5 minutes.

I spent more than 40 years working in the tech and wireless industry, (I remember when we had A and…read moreB carriers) including time with Verizon, so I have a very clear understanding of what professional retail customer service should look like. Unfortunately, my experience at your store today was extremely disappointing. From the moment I walked in, the atmosphere in the store felt disengaged. No one greeted customers with a smile, and the overall energy suggested that customer service was not the priority. At the beginning of the interaction, I specifically asked the representative to take my information and run the credit check first so I could understand my credit limit before we proceeded. Instead of doing that upfront, it was done at the very end of the conversation after we had already spent time discussing options. When the result came back with a lower credit limit, that information should have been communicated earlier so we could have structured the conversation around realistic options. What made this more frustrating is that when the credit limit came back lower, the representative offered no alternative solutions outside of Verizon credit. Anyone experienced in this industry understands there are multiple ways to proceed--different device options, deposits, or other structures--but none of that was explored or even suggested. There were also basic communication breakdowns during the interaction. At one point I asked why the process was taking so long and was told the representative had to wait ten minutes for the safe to open. That's perfectly understandable operationally, but that should have been communicated to the customer immediately instead of leaving me wondering why nothing was happening. Additionally, when I asked about adding a new number to an account, the representative attempted to argue that this was not provisioning. After working in this industry for more than four decades, I'm very familiar with how provisioning works, so the tone of that exchange was unnecessary and unprofessional. What concerned me most was the lack of professionalism on the sales floor. The representative appeared more invested in a personal conversation unrelated to work than assisting customers. Then, after a customer left, employees spoke negatively about her within earshot. Customers should never witness employees speaking poorly about other customers. I'm sharing this feedback because I know what well-run stores look like. Today's experience reflected a breakdown in basic customer service fundamentals--clear communication, professionalism, and problem-solving. I hope this feedback helps your team refocus on the level of service customers should expect when they walk into your store. The only thing that made the experience a 2 star is that I got the device I wanted for what I need to do. Otherwise, I felt like I was a nuisance and a waste of their time.

I have used ComSatAV for 4 years to service the TV needs in the Carlsbad location of our Pacific…read moreBusiness Centers office. They are REALLY good. As far as I can tell this is a relatively small, locally owned and operated business which is a huge plus for me. In addition to supporting the little guy, I like to know I can talk to the man (or woman) pulling the strings if I want/need to. Unfortunately, at the time we did the original installation, I was not aware that they do all kinds of commercial AV design/install and I ended up using an even smaller company for our Boardroom AV integration. Basically this other company I used was 2 dudes and then they split and there was one dude and two years later I can't find either one of them. ComSatAV is a small biz, but they are established and won't disappear on you a few months after they do your install. They have a lot of established big companies as customers. Today I called them about coming out and fixing some of the stuff the other guys screwed up. ComSatAV will get all my new business now that i understand the scope and range of the services that they offer. I have spoken with both Jonathan Feld (Founder) & Michael Barthel (Lead Technician) on multiple occasions and each one is both knowledgeable and personable. The Office Manager, Danielle, has been there since before 2009 and she is exceedingly friendly and professional. We've maybe had to contact them once a year since our install and she actually remembers us each time. What else can I say. Use these guys. You won't regret it.

I can't say enough about Jonathan and Michael. I was in a real bind and they helped me out. My…read moreDirecTV system took a dump 1 day before leaving town for a month. No big deal since we would be gone except we had arranged for friends to house sit for us and satellite TV with HBO was a big attraction for them. I called Commercial Satellite and left a message. Within 10 minutes Jonathan called back. I described my problem and situation to him and while they usually cater to businesses he agreed to help me out. An hour later Jonathan and Michael arrived and jumped right into it. Despite symptoms they almost never see, they fixed me up pronto. These guys know what they are doing including using some custom designed equipment which really helped get to the bottom of the issue. Besides that they are nice guys. If you need help with a DirecTV system these are the guys to call.