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    Updated 2 months ago

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    Recommended Reviews - Cox Store

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    Reviews With Photos

    Michael B.

    I wished all visits like this was easy. I was in and out within 20 minutes. We came to discuss internet options now that the Affordable Connectivity Plan program is ending (which took off an additional 30 dollars off my plan). Turns out that my plan I was grandfathered on (which was 50 dollars a month) had sunsetted and I was automatically upgraded to the plan that cost 155 dollars a month. I nearly fell out. The guy I talked to ran a couple of numbers. Took a look at my past data usage. Asked me a ton of questions and eventually was able to find a plan that would only be 90 dollars a month. He was quick, efficient, and knowledgeable. After 20 minutes we decided to go with that option with a follow up plan to come back in a months time to discuss other options if that proves to be unsustainable. Store was clean, there wasn't a ton of people, there were two workers, there was some products on the wall to cross promote other services. Only thing I didn't like is how pushy the guy I was working with was with switching over my cell plan. I said no 2x and on the third time I just ignored him.

    Steven H.

    A puppy bit up my Cox remote and I went to the Cox Store hoping to get a replacement. I was greeted immediately and was provided a replacement remote without any issues or questions. We had a good conversation and I was thrilled I didn't have to purchase the remote.

    If you want excellent service please ask for this young lady.

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    6 months ago

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    3 months ago

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    4 months ago

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    8 months ago

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    2 months ago

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    2 years ago

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    2 years ago

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    6 months ago

    I had a great experience with Owen, he helped me transfer my phone service. He was very informative and professional!

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    2 years ago

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    3 years ago

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    1 year ago

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    9 months ago

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    1 year ago

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    1 year ago

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    6 months ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

    Hamsa was very helpful! I went in for an extra charge that was not communicated to me and we quickly resolved the issue.

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    2 years ago

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    2 years ago

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    5 years ago

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    5 years ago

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    3 years ago

    Terrible company, I never recommended this company secrets charges and you call them never haved you

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    4 years ago

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    3 years ago

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    7 years ago

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    3 years ago

    Worst customer service. The vibe is off you can tell they hate everyone who comes in.

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    Page 1 of 6

    Ask the Community - Cox Store

    Review Highlights - Cox Store

    I told him I just needed to replace my remote, he took the remote and said he would be right back.

    Mentioned in 4 reviews

    Read more highlights

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    Spectrum

    Spectrum

    (780 reviews)

    North Park

    For the most part my Spectrum/Charter service has been reliable. The reason I am giving Spectrum a…read morelower rating is because they were charging me for 200 Mbps service when I was only receiving 100 Mbps. Their excuse for not fixing the issue on their own was they had a merger and did not take it upon themselves to alter the agreement I had previously. I did not have a previous contract that they would have needed to alter. I feel when they altered their service they should have informed customers of the available services. They knew I was paying for 200 Mbps service and left me at 100 Mbps. I contacted them in attempt for them to make right the deficiency, but they only offered to switch me to the 200 Mbps service that I had already been paying for for 4 years. They did not offer me a refund or any other form of restitution. I requested that they upgrade me to 400 Mbps service for 12 months at my current rate, but they specified they had no way of doing it. This is a classic example of a large company padding their wallet at the expense of loyal customers. Spectrum did not bury the broadband cables. They left the cables strewn across the ground, some cables were weaving through the pickets of my fence, and I even found a large heap of twisted cable overgrown by grass and weeds. I found a service hub in my back yard behind a tree next to my fence. The hub had cables running from it to other homes near me, and those cables were not buried either. Spectrum, please make this right.

    Extremely disappointed with Spectrum Mobile. My bill increased without a clear reason or any…read moremeaningful explanation. When I signed up, the representative strongly promoted how "great" Spectrum Mobile is, how fast the internet/data would be compared to other providers, and how "cheap" the service would be overall. Those claims did not match reality at all. What bothers me most is not only the pricing change, but the attitude afterward -- it feels like customer concerns are NOTHING, and getting a straight answer is impossible. Because of the unexpected increase and the misleading sales pitch, I do not recommend Spectrum Mobile.

    Wyyerd - Wyyerd Fiber Internet at Memorial Park Third avenue Downtown Chula Vista

    Wyyerd

    (82 reviews)

    I had a great experience working with Rich from Wyyerd Internet. He provided outstanding customer…read moreservice from start to finish. He was professional, knowledgeable, and took the time to clearly explain everything, making the whole process smooth and stress-free. What really stood out was his responsiveness and willingness to go the extra mile to make sure everything was set up correctly and working perfectly. It's not often you come across someone who genuinely cares about the customer experience, but Rich absolutely does. Highly recommend working with him if you have the chance.

    I was happy to get my internet service from a local small company that wasnt Cox or ATT, but…read moreunfortunately had a very bad experience with this company. Their salesman, Christian, came to my home to offer their internet services and I told him i currently pay $50.00 for 300 mbps with cox, and if they could at least match that, then i'd switch to them. He called me a month after letting me know they had a plan for $35.00 dollars for 300mbps, so I agreed to set up an installation. Today the installer, Miguel (he did a great job), came and drilled a hole in the wall, set everything up, and when it came time to the speed test, I was only getting 150 mbps, half of what I discussed with the salesman. The installer called the supervisor, and the supervisor told him that the plan i got was indeed only for 150 mbps. So I call Christian and let him know what the installer and the supervisor are saying and trying to figure out what we can do to honor the service he offered me, and he tells me, that he thought it was for 300 mbps, but i guess not, and if i dont want it, to just tell the service technician to uninstall. I didn't ask anyone for this deal, I had it offered to me. And now the installation technician has done his job, my home has a new hole in it, and I've cancelled my old internet service. The solution they give me is to just tell the technician to take their modem and router back because I dont want the services anymore. Terrible experience, i feel like i was bait and switch'd and hopefully I would just accept what they were giving me. Do not recommend.

    Cox Store - televisionserviceproviders - Updated May 2026

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