A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

Came to get my phone cleaned. She did a wonderful job in less than 10 minutes. My son was…read moreextremely happy, and she showed us that the phone actually charges now.

I've honestly lost count of how many times I've come here - for screen repairs, screen protectors,…read moreand camera lens replacements. They consistently do excellent work, and they're always incredibly fast. One time I even showed up 30 minutes after they had already closed, and the owner still took the time to help me. That level of customer service is rare these days. I can't recommend this business enough.

My daughter's phone had an issue with the charging cable stopped in and service was great, fast,…read moreand the issue was resolved. We are very grateful and we are happy they were able to help so quickly!

I had a really challenging problem and was getting the run around calling customer care, and Tyler…read moreat this location was the first person to actually hear my problem and understand! Thanks so much for the great customer service.

Client with Verizon for 20 years and the level of service is the WORST in industry. If you want…read morethe absolute worst cellular service and customer support join Verizon. Save yourself hours,hours, hours, hours of pain and go somewhere else. This is not for this store to be clear, it for the Entire Company!!!!!!!!

Nico is awesome !! Helped answer all my questions and got me a newer phone for less than I pay now…read more Great !!

I was contacted by a phone sales representative. They sent me a quote for 4 phone lines, internet…read moreand service for tablet which was $121. My bill did not reflect the quote. The sales rep that came to my house was a different person than the one I talked to on the phone. She said it would be $10 higher since I only was going to move forward with (2) lines instead of (4). That was far from the truth. I have contacted AT&T customer service over the phone (3) times about this issue. They have still yet to resolve the problem. They said to go into store and they could help me out with my trade in device so I will not be charged monthly for a new phone. In the store they told me I would need to contact Cusotmer service. Seems like I keep getting the run around while still being charged more than I was told. They set me up with two accounts which I was not aware of. I was only receiving one bill for one account which was very confusing. I have had my service cut off twice already due to all the confusion of my billing and accounts. Bottom line, don't listen to the sales reps and make sure they clarify your billing before. I should have stayed with TMobile. Such a disappointment.

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

This location has amazing associates. I called to check if they had a certain phone I wanted and…read morewhen I got to the location Fierce was the associate who helped me over the phone. He was very welcoming and took care of me in a timely manner since I was short on time. He did his job and offered me additional products but sadly I didn't need. But he didn't make me feel pressured or uncomfortable. He answered my questions I had with the up most respect. This is not my normal location to purchase but I'm so glad and greatfull that Fierce was the one who helped me out. You're doing amazing. He was also very polite in offering me a chair to sit on. Which that meant a lot since I have arthritis in my feet and knees. We need more associates like Fierce thanks so much for an outstanding job.

So I came here to flash a phone for my mom and I initially thought that it was going to be a hassle…read morebut I was wrong. Upon arriving I was greeted and attended to super fast and the guy behind the counter, Christian, was EXTREMLY helpful. He explained the whole process and was able to flash a phone that was, according to other cricket stores as "un-flashable". But somehow he did it. He's the best of the best, and I would recommended this place to anyone! I will be coming back with any of my cellphone/laptop needs. Overall, THE BEST place in San Diego.

I have been going to Christian for years. He ALWAYS hooks me up and can fix ANYTHING…read more I just came to him from the apple store, who said i needed to give them $200 to swap my whole phone out because they couldn't fix it. They thought it was the sim card. I had dropped my phone but everything else was working except the phone service. Well I took it back to my guy and he not only didnt charge me to fix it ( I got the phone activated with him) But it took him 10 minutes to fix it!! LOVE THEM hands down most trustworthy phone shop in SD Becky H.

I received Exceptional Service from Musta Here. I had called a couple other stores for quotes…read morebefore Calling this store. The other stores were rude or seemed uninterested in my Business. Musta was Proffessional and friendly over the phone and in person. He answered my Many questions like a Pro too. I assumed it would take forever because Cell phones always do. Nope! 3 different Phones, which takes hours other places. I was in and out in Minutes here With Musta. He really Looked out for me on Price Too! He listened to my concerns and Alleviated all of them. I highly recommend this Store for any Cell phone Business. I have worked in cell phones since 2009. I have worked at All carriers and retail stores. Musta Blew me away with his Customer Service and Sales Skills.

HORRIBLE SERVICE PLS READ…read moreI have been going here to purchase my iPhone for years and had the WORST experience in my life with a person who named started with an H short curly hair. I came in to get 2 screens replaced for 2 iPhones that have been off for at least a month due to screen damage . When I walk in i tell him I need just the screens replaced and he tells me $100 for both and I agree and he says about 45 minutes . I walk around the area and come back a lil early to him talking on the phone to a friend about making money for inappropriate things . He said I was early cuz he was too busy with his friend on the phone talking what I would later realize was my photos and info he looked up on me and my brother ( one iPhone was unlocked my bad after this experience) I said I would return in a few hours and when I came back the shop had shut down for his lunch and beer break. When I returned he handed me the phones i paid and he asked if i recycle ( weird question) cuz he wanted me take his and his friends beer bottle and lied and said he can't touch due to religious beliefs ( a lie ) . I recycled them and when returning home realized both phones had passwords and that nothing connected to my devices as they had to be reset as new devices (switched phones or batteries) and had to login into Apple This was my first red flag as screen replacement in the past never had this issue . Next I remember he asked how long I had phones because he switched my batteries that I had checked before purchasing at their location and confirmed his Switch and Bait by looking at battery health which was now at 77% when was at 88% and other at 82%. I checked the battery usage and it had indicated they both had been on for the past week and I hadn't used them in a month . Both phones say they overheat now an issue I never had before this incident)Switched my good batteries or phones for used ones. I also asked about charging pack he said he had a personal one that he enjoys and when I turn over had a sticky note with recall date on it ( another lie ) . This person is by far the worst person I have dealt with in my life . I then checked the saved Wi-Fi and Bluetooth connections and realized they were none I recognized or added ( another clear indication of his deceitful actions ) I called and spoke to him and he could barely keep his story together and hung up. When I would try to return I noticed he had the haircut shop workers be look outs for me so he could close up and hide in the back until I left . This used to be a great place sad one person can ruin a business relationship with a good customer. I will be telling everyone I can about this person and his inappropriate business dealings

Worst cell service ever! Worst home internet service! Do not be conned! They say their home…read moreinternet is just as good as cox. They showed me a map and everything. I told them I have a gamer (PC and PS5) in the house with a phone and laptop. We have 3 TV to stream. 3 additional phones, 2 tablets. They assured me their service could handle it all! For less than $50 a month. HOWEVER YOU MIST SWITCH TO OUR CELLULAR SERVICE TO GET INTERNET. They force their crappy cellular service on you before you know if the internet service even works. After all the salesman talk about assurances of comparable product to cox, maps showing their huge range of coverage (wrong!), I decided to go for it. We needed to save money. I tried using their internet modem for 3 days before I got completely fed up, frustrated and angry! I was able to cancel the internet service and received 1/2 of the equipment charge. All good except for the fact that the cell service is HORRIBLE. I feel "stuck" with them until I can afford 4 activation fees again. Because they know their internet service sucks, they make you use their cell service so they get you locked in. If they were confident that they have a good product, they wouldn't need to "sell all or nothing". It's a trap. Im sure most people are not satisfied. Their cell service Has left me stranded and unsafe, with no cell service in the middle of the city!! I couldn't call for a ride or go online to schedule an Uber. I can't use the service most places I go. Currently I am in a beach city in San Diego, about 4 miles from downtown. I Can't get internet, YouTube for music, etc. I'm in an office using their wi-Fi! Also, since we started using their cell service, Our phones started acting up; jumping all over, more pop ups, needing to reboot phone, always lagging! Not consistent. Not stable. Not dependable. Not with a dime! I was perfectly happy with Cricket Cell. I am going back to them after 3 months of having Metro by T-Mobile. Cricket charged me $100 for 4 lines and they had great service. Paying t-mobile the same is the same as burning your money. What a waste.

From the owner: Switch today & enjoy America's largest 5G network.read more