Matthew seriously helped us upgrade our device and not break the bank. If you're going to this store, ask for Matthew, he won't steer you wrong read more

This Verizon store is a bit our of the way to get to, but worth it. Despite the hassle to switch over from ATT : of the transfer of information from one phone to another, Sarah And Kynan and Shawn were super easy to work with and provided good service. It took a few tries to get everything correct, but you can tell they really care about their customers and Sarah and Kynan assisting until all the process were handled. Thanks Guys. read more

This is Victra, a retailer, NOT Verizon. The representative incorrectly charged me for a fee that a Verizon rep told me they don't charge for. Meanwhile he couldn't stop talking about the plan our family is grandfathered into (code for "how can I screw it up to get better commission"). read more

OMAR IS AWESOME !!! Verizon customer service (on phone) screws up my phone. I spent almost 4 hours on the phone with them trying to fix it. The only way to fix it was to to to.an actual store. Within 20 minutes, Omar had me back up and running. Super knowledgeable and super nice guy. 10 of 10 for OMAR!!! read more

Sarah was amazing to work with. She stayed patient, helpful, and on top of everything the entire time, even when the process took longer than expected. You can tell she really cares about her customers and doesn't give up until things are handled. Super appreciative of her help and would definitely recommend working with her! The overall atmosphere and staff made what could've been a stressful phone situation feel easy and not a big deal at all. read more

If you have any Verizon needs, please don't think twice about coming here! The manager Shawn along with Omar and Kynan have helped me with multiple visits and have always been extremely friendly, knowledgeable, and get the job done! I've walked out very happy every time I've come and they have added value to my Verizon relationship! read more

Alex and Iaaac are amazing very helpful and useful very smart to highly recommended always willing to help

They lie , horrible insulting service, said they can do everything a corporate store can do, they made a mess out of my account, and they would not accept the modem I was trying to return to them just 3 days later, the visit to this store cost me several hours and $219 to be exact, they don't know how to set up business lines , talk to a business expert at a corporate store instead read more

I was having issues returning my WiFi box and got exceptional support from Isaac and Shawn at Verizon. They don't accept WiFi box returns here, but made the call and went above and beyond to help me. I really appreciated their support and can't recommend them enough! read more

The team here is awesome! I came in to pick up a couple of phone chargers, and they went above and beyond by also helping me clean out my phone for free. Super helpful and friendly service, I'll definitely be coming back! read more

i felt like i was scammed. when i got home i checked my account they never mentioned anything about the upcoming bill. i wasn't comfortable even asking questions cause the manager shawn looked annoyed with the other costumers. i felt bad for sarah because she was shaking , i would HATE wiring with shawn as a manager. i don't recommend this place. read more

Isaac was very helpful and amazing really knowledgeable and patient as well highly recommend him

Worse service ever There should be a rating for negative star. It was like I was bothering them. The was no one in there, and I can see why now. I wanted to get 2 new phone and they couldn't even bother to show me. The other 2 sales rep sat around talking and cursing. Verizon needs to train their sales rep read more

If you are looking for a company that provides the worst possible customer service imaginable then Verizon is for you. Also, if you are looking to have your rates constantly go up than Verizon is for you. If you like dishonest answers when you speak to their customer service team then Verizon is for you. read more

Awesome Raphael was excellent adapted and improvise the whole process with the experience and courtesy

Terrible. Didn't tell me everything about the deal and got me locked into plans I didn't want. Huge mess and took way too much time. Stay away. Go to the official Verizon place in Grossmont. read more

Horrible service. Sat in the lobby for an hr while the employ helped a friend (had no choice but to listen to their conversation about their cats.) Didn't acknowledge anyone in the room. Just kept talking to his friend. read more

SCAM WARNING: This is not a real corporate Verizon store; this is an indirect location using the Verizon name. I just got off the phone with corporate told me this. This location said that I was eligible for upgrade, when in fact they were taking an upgrade from another family member and creating multiple charges on our account. Avoid this store if you value honesty. Update: the response below is from the store not corporate. I already talked with corporate and don't need further help from the fake location. Thanks! read more

Verizon - The fake sign - Mobile Phones Near Me - San Diego, California

A store that has a heart & a beat! The customer service here is awesome!!! This place filled with friendly and warm vibes that give extraordinarily cares to all the customers that walked in. Shout out to the excellent customer service reps: Kynan, Rachel & Eddie!! (These are the best!) They are bunch of caring individuals that cares for the people that walking into the doors of this location. I have came here few times and I have seem them giving above and beyond support to anyone who needed help. One instance, I came in, a older woman without a ride needed to go elsewhere to pay her bill and the rep here helped her to the next destination with a help of another Verizon customer. Wow. It nice to see a store and the reps here taking care of their customers. Whether you are a customer who is with Verizon or not. Half the time if you do stop in, you be chatting freely with the rep or the customers about life in general and learns a bit about the folks there. The reps there has lots of hearts for all their services they provide for any customer that walks in for any sort of assistance. It's nice to see a store giving much cares to their customers. It's a fresh air. read more

If you can - go to any other Verizon store. The customer service always sucks but they're the closest store in the neighborhood. I usually only come here to pick up items I've ordered online. But today I had a question about possibly changing the color of the watch I had ordered and what the process would be. The only guy who was working there at 7pm on Nov 21 - told me that they had the color I wanted but with the smaller wrist band if I wanted to take a look at it (wasn't set that i was going to go home with it), it would be a 10 minute wait because of the safe. Which was fine, I just hung out in the store with my niece. While we were waiting another customer came in to see if he could get his plan started (which in my experience tends to take a while to get all the paperwork/phones/terms done) but we were waiting so I thought it would be fine - he would show me and I could decide if I wanted the watch or not which wouldn't take long. It ended up looking like he was going to take a while with the other customer and since again, he was the only worker, I thought it would be best to let him work with the other client since it had been over 10 min and the watch I wanted to see was set aside. I told him thanks but we would be back which he decided to shoot back that I was "waste of his time". When I was trying to explain to him that he had another customer he was taking care of that was going to be taking longer than the "10 minute wait" he kept saying I was wasting his time and called out "bye" when again I was trying to tell him it was fine . So unless you want to put up with some petty grown men just take the extra couple minutes and drive to a better location read more

do not go to this store! i went in & transferred 2 phones & activated a new line, the sales person told me i will only pay sales taxes for the 3 phones i activated. i was at the store for about 3 hours asking questions before i transferred my service. i ended up paying $600 out the door. i've been trying to talk to a manager at the store for 1 month! i have not received a call back after several calls, messages, text messages & email. i regret switching services from at&t to verizon. i called customer service but i was told there is nothing they can do since it was a indirect verizon store that i went to. read more

Robb IS THE MAN!!! This is THE BEST SERVICE I have ever had at a Verizon Service Store in over 2 decades. All I can say is Robb and tge whole crew are the most kind and courteous grouo I have ever encountered. They greet you sincerely as you walk in the door. If they are attending to a customer they even acknowledge your presence and let you know that they will be with you in just a moment. AWESOME CUSTOMER SERVICE AND AWESOME KNOWLEDGE of the products they sell. read more

Horrible service and long wait times. Triple check the info the service rep gives you.

For about seven years I was paying $45-$46 per month. Suddenly without any notice, my bill was increased to $61.00 per month. I called and asked if there was any opportunity to reduce the bill! Of course, I got a call bank and got real unlucky with the answering agent. I was told no opportunity and prices increased with inflation. Now, I am an 80 y/o veteran and was receiving a military discount but still $61.00 per month. I signed with T Mobile for $40.00 plus fees/Taxes per month with autopay! I'm a Verizon stockholder. It is no wonder that Verizon stock is in the toilet with this insensitive service! read more

Came in today to upgrade my phone. I had sooo many questions, and wasn't sure on any of the promotions they had going on. Christian and Tony were amazing, and walked me through everything. I had issues with my previous provider, and Christian was able to fix all my stuff and get me started with a new version account. I'm happy I walked into this Verizon store. read more

Stopped in to check out the phone cases and to get some information. The shop was very clean, and the workers were friendly. I was greeted when I entered the shop and was provide with good customer service. I couldn't find anything that I liked on this day but I will keep checking with them. read more

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DO NOT GO TO THIS STORE, THIS SALE REPRESENTATIVE WON't INFORM YOU WELL!!!!I'm an international student and first when I came to get a service from Verizon the guy gave me a tablet saying it's a promotion and I'll just pay $7 a months then On my bill it came out $57, he didn't inform me about any service any installation fee or anything like this when he gave it to me. Then I called to Verizon 611 number and they told me just to take back a device, and then this store tried to charge me $70 restocking fee when it's actually $50 as a Verizon 611 customer service representative informed me. And now it've been fourth day they're asking me to come back tomorrow for nonsense reasons. now I'm sitting here waiting to Verizon 611 number pick up the phone because I can't come out here because of my school schedule. NEVER BACK TO THIS STORE! read more

Verizon - Waiting on the line for a customer service representative - Mobile Phones Near Me - San Diego, California

I had some issues receiving a phone I ordered at this location, but after talking to the Regional Manager they apparently had some COVID related issues & had to shut the store down temporarily. I was able to call Verizon and they canceled my order and gave me a credit for the inconvenience. Since I was at COSTCO-La Mesa today - the Verizon kiosk there provided me with outstanding customer service and ordered a replacement phone for me. Afterwards, I received a call from the Verizon regional manager for the College Grove store to follow up about my initial experience and he indicted that the store has been sanitized & has now reopened. Based on the above I changed my experience from a one-star to five due to the follow-up. Just a reminder that COVID related issues are real & can affect a retail store's customer service through no fault of their own. In this case, my phone got caught up in the COVID melee; but Verizon corporate made it right and I appreciate. read more

Edward helped me get my upgrade and his ability to multi task is absolutely incredible!!! 5 star customer service and I am very satisfied with my experience at this location! Make sure you ask for Edward read more

Had an absolutely horrible experience at Grossmont Center Verizon! I will never ever go there or recommend them. This Verizon location is totally worth driving to. They were so helpful: beyond what they needed to do because we had not bought from them in the first place. I highly recommend!! read more

I have been a Verizon customer for over 15 years. I have always loved their customer service. Normally I go the the Grossmont locate but this time, due to COVID, I used the college grove location. I am so glad that I did. Omar was the representative that helped me. He made sure I knew all my option and helped me to get the best deal that was right for ME. Thank you OMAR for all your help and your personal care you provided me. Even though there was other people waiting for help I never felt that you were trying to rush me through my decisions and you took all the time needed to explain clearly and help me understand all my options. So happy with my purchase and your assistance. Keep up the good work. Kathy Elmore read more

After a hectic day of visiting several other GoWireless locations and getting bounced around Verizon customer service, my day was saved by Omar. He was friendly, knowledgeable, and expertly assisted with upgrading to a new iPhone (and saved us money off our monthly bill in the process). I've always be wary of the 'authorized retailers' and have always opted for longer waits at Verizon. That changes today. I don't care if all I need is a new charger, I'll make the drive to Lemon Grove and say hi to Omar. Seriously folks, give this place a visit for any of your phone needs and ask for Omar!!! read more

When you get in this store pray there's no one ahead of you. There's only one person who won't even acknowledge you until they're done with the previous customer. So you can wait forever. read more

I stopped by to see what my options were since I was in need of a new phone. Edward and Robert helped me get the best deal for the best value. They made my time enjoyable while exchanging and activating my devices. 10/10 recommend this location for all your electronic needs! I appreciate the customer centric focus and the attention to detail. Thank you both! read more

Great service very personal fantastic staff recommend it to all my friends Thank You Benito and Gabeiela read more

You would think with everything going on they would be helpful....first i stop in cause my phone diez so i have no idea where I'm going i ask her if i can charge my phone to pay and she says yes has a great attitude until i pay. Doesnt even tell me the charger isnt a car charger says i cant chatge it there and sold me a lemon and told me to bail...da F$&@ read more

I desperately needed a phone and an affordable plan when I arrived. Omar was able to assist me with finding a phone that suits me best and a plan that fits my budget. I was stressing so bad when I first arrived and Omar eased my mind with his amazing customer service. Shout out to Omar for the rescue read more

The absolute worst customer service. They promised me one thing $1000 gift card and $ for my phones $790 for my phones. But now I found out I'm on a 3 year contract!! Never do business with these guys!! read more

Edward was very helpful. I went to a different Verizon store earlier and they couldn't be bothered - this store was helpful and patient and talked me through my question. read more

I bought a iPhone charger a week ago from this location. I was told it came with a warranty. It stopped working today and this man named Omar was completely disrespectful and refused to allow me to return my purchase even tho the warranty was still effective. Told me there was no one else I could speak to because he was the manager. Never again read more