I am writing to recommend Angel Martinez at the Verizon Store located at 5500 Grossmont. On Tuesday, February 2, 2026, I called Verizon Technical Support for assistance in removing the biometric option on my device. The technician guided me through several steps until we reached the point where I needed to enter my password--a password I had not used since purchasing the device. After three unsuccessful attempts, I was locked out, and the ordeal began. I spent hours on the phone with Verizon that day, speaking with several customer service representatives who twice directed me to the store for help. I followed their instructions, but without success. By the end of the day, I agreed to perform a manufacturer reset, even at the risk of losing data. Unfortunately, this did not resolve the issue. For all of Tuesday and Wednesday, I was without a functioning phone and unable to access my work applications, which require two step authentication. By Wednesday evening, I resorted to using an old device and was ready to give up on my newer, locked phone entirely. On Saturday, I contacted Verizon again. After another unsuccessful attempt by the technician to unlock the device remotely, I was asked--yet again--to return to the store. This was my third visit in four days, and by then I felt embarrassed even walking in. Still determined to get rid of the phone, I signed in and waited. The wait was long and excruciating. Finally, I was assisted by an employee named Angel Martinez. Some people truly live up to their name--Angel certainly did. He patiently troubleshot the locked device. The process was long, but he remained calm, focused, and persistent even smiling, working step by step until he finally restored my device to normal. He brought a smile back to my face--and to my wife's as well. If you visit the Verizon Store at 5500 Grossmont, please say hello to Angel. He is exceptional. read more

I wish I could give zero. They are rude and the wait is long, even if you made an appointment.

I have been a Verizon customer for 15+ years at the Grossmont location and the service has always been fantastic. Very knowledgeable and friendly staff. Make an online appointment is the best method since they are frequently busy. read more

Got great service from Kalitri last week. Went to look at phones and left with an IPhone 14 Pro, IPad 17 and Apple Watch SE3. He was so personable and thorough. He gave great advice upon asking me questions about what my needs were. It was a great experience! read more

After I wrote my follow up review regarding their fraudulent corrupt business practices VERIZON used my email account to start sending me insistent profanity filled demands for money that I don't owe them and BTW you will notice that their response is always the same because it is AI generated because their customer service is in India and the people in in India don't know how to spell or put together proper grammar. So sad. read more

Verizon is awful. I switched from T Mobile thinking it was a service upgrade, what I got was overpriced spotty service and the worst customer service I have ever had. read more

Customer service was not great at this store. The manager of the store was also not very helpful when approached. She was too busy hanging with her staff talking and laughing and didn't want to be bothered. The device that I purchased was not set up correctly which resulted in me having to go back to the store for help and ultimately the device was returned because they were unable to get the device to work. I ended up going to T-Mobile for a better deal and hassle free set up. I delayed writing this because the actual employee who helped me was nice but literally the store service overall was not great. read more

Verizon - Inside store - Mobile Phones Near Me - La Mesa, California

I had an amazing experience today. Kalitri helped us for 4 hours setting up my sister's new phone and iPad, he was so nice and conversational he really went above and beyond to make our experience amazing, couldn't ask for better service. Every worker was so kind and talkative they made what would've been a grueling 4 hours very enjoyable. Highly recommend this location for anyone needing help. read more

Been in an insane amount of SOS. Phone even stops working despite having storage and doing updates. Booked an appointment. Waited 30 mins to be seen to then be told I have to wait another 30 mins. Moral of the story - appointments don't matter. read more

Acct No77269486-00001 New phone is terrible! 1. ist page is light blue screen, next is black and hard to read. 2, WILL NOT STAY VERTICAL.!!! WANTS TO MOVE TO HORIZONTAL INSTEAD. 3. new phone billing was supposed to add $.71 cents per month. Instead added $26 per month... Over $300 per year. 4. Tried to charge phone first day....... no brick was in the box.... Called immediately but the representative said no brick was necessary... would use old ...WOULD NOT WORK! Finally the representative said NEW BRICK WAS NECESSARY AND WOULD COST $20 AND WOULD HAVE TO BE ORDERED. I said it was a necessary component and should be free. Finally, she discounted it to $10. Called Daughter-in-law (you) and you ordered from Amazon for $7 and I received it the next day. Thank you. 4. Charged $75 dollars immediately when I went to Verizon help line PER COMPUTER SCREEN for Verizon. Called immediately and spoke to a representative who assured me those charges would be reversed, and she would call me back to confirm reason WHY I was being charged. NEVER CALLED BACK! 5. OFF BUTTON DOES NOT WORK. Have to physically type "Shut off device" every time. Remember NEW PHONE!!!! New phone bill arrived yesterday. July 8th. No credits, for the $75 help line charge plus new charges for monthly service which I did not order. I want to cancel new phone, receive credits for new charges, SEE ANY DOCUMENTATION THAT I SIGNED OR AGREED TO NEW CHARGES OR FEES. THANK YOU read more

I was sold a plan in store that was much different than stated from when I received my bill. Offers of "free insurance for 3 years" that according to customer service agents later were not possible and was being charged. Also, a line was added that customer service says may have been fraudulent by the in store rep. I want to assume the mistakes were honest but regardless my experience was poor. Check your plans after you leave! read more

Brianna the Manager was rude and dismissive... she was very unpleasant and cold, while delivering one word answers hoping the conversation would end. Her lack of care for a 3 year customer was disheartening. Her answer for 85% of my questions was "I don't know" Makes me question why I'm with Verizon in the first place read more

I've visited this Verizon location a handful of times. Each time it was a great experience. Apparently this location is their corporate site. They don't charge for SIM cards. I had to pick up a new SIM card because my daughter's phone kept displaying SOS. We tried everything online with a agent but nothing was working. We got here around 10am when they open and a within five minutes we had a representative help us. It was quick and simple process. She took out the old sim, destroy it and wait for new SIM card to activate. It can be up to a minute. Apparently newer iPhones have SOS issues. The store is nice and neat. Plenty of seating areas while you wait to be called. A lot of products displayed to look at and reel you in to buy it ahahaha. Plenty of parking at Grossmont mall. It is near World Market and Walmart. read more

Verizon - Mobile Phones Near Me - La Mesa, California

I have had a number of great experiences with this branch. Today I worked with Josie who is excellent and thorough, and gave me a variety of options for my situation. A few months ago Josie also helped me get family members on a program that saved money, gave them better bandwidth, new phones and simplified their billing. She is great! Thank you Josie! read more

Ramses is the reason for . I'm not a fan of Verizon but I'm changing my tune a little bit after Ramses helped me solve my billing issue and get a promo rate on my 7th phone line (I have a big family!). He's professional, knowledgeable, and friendly. Thank you, Ramses! read more

Literally the WORST CUSTOMER SERVICE EVER. The people working there don't care what so ever. Never had worse customer service. I walked over to T Mobile right next door after the crap attitude I got from multiple employees at The Verizon store in Grossmont Center and now T Mobile is my new carrier. Good riddance Verizon. read more

Best customer service. Went into the store, because my droid was not working properly. Kalitri took excellent care of me, and not only had my phone working again, but the gave it a through check up. Give him a raise. read more

My son and I came in for a new screen protector. First time seeing the new check in system. They were short staffed so understandably there was just a bit of a wait time. Every employee there was smiling and acknowledging every customer. Roger helped us with what we needed and he was super nice and did an awesome job putting on the protector. read more

I didn't even want to leave one star. I had to go to another store after returning my Modem for home internet. Took an hour to get in the first place and nothing worked. After not working and bringing back, they reacted like I was out of my mind for asking for additional information on my existing phone line...... I was completely kosher/polite. I was blown away by the entitled attitudes,(Plural) I was in here for 3 times. Horrible experience thru and thru. read more

This store commits insurance fraud. I went to upgrade my device and was told by both an associate and the store manager that in order to leave the store with a new device that it was REQUIRED that they add device protection. I informed the associate and the store manage that I did not want device protection and I was told that it is corporate policy that all new devices must have insurance in order to leave the store. THEY ARE COMMENTING INSURANCE FRAUD. I have already reached out to Verizon Corporate and will be filing a complaint with the BBB and the State of California Insurance Commission. DO NOT DO BUSINESS WITH THIS STORE. read more

Update: My issue was resolved, though it took a few days and a few conversations with Verizon chat agents to accomplish. All told, I've been very happy with Verizon for reception and customer service. The hassle of spending a few hours fixing my bill pales in comparison to the $1660 in trade in credit I was able to recoup. read more

This place is all about making money. They don't tell you ahead of time that you have to pay a month before they lied to you. There was a guy named Steve there, but he quit. He never told us anything about us upfront pay he lied to us. I knew I'm really well now he's hiding. Verizon sucks. I left Tmobile to go to them thinking it was good service. The other day service went down was stuck on SOS satellite. This never ever happened with Tmobile. I was with Verizon for 40 years when they were Balantic. I left them a few years ago after they started screwing up, but I gave him a chance again they're not good. Don't trust anybody who works in that place in La Mesa, California. They're a piece of shit. I lost over $500 because the service went down. Do you think they gave a shit? No they did not. I was supposed to pay 223 every month for four phones today I checked and it went up to 234. I have spoken to an attorney about this and we're gonna get down to the nitty-gritty if you want to join a class action suit please email me or leave me a message here GreyhoundRick23@ Gmail . Com this will stop with this company they tell you one thing and they charge you for others. read more

I wrote a review for the Grossmont version store . Someone wrote back for the review saying they would look in to it. Still waiting for an apology for the dick picture and text's their employee sent me. Their ethics department, is a joke. I finally got things settled with the billing department with the amount of phones they said in had . Maybe with this second review someone will get back to me . Because I'm not going away read more

I would give a no star if I could, this is not against this store at all it is for the unprofessional lying corp people that work in customer service out of the states. They have told me over many hours on the phone that a manager would call and help fix my phone bill, which they never have and have promised to cut my phone bill as well. Another thing they have never have. Then once I tried to escalate it to upper management the phone call would be cut off. All of the supervisors were to busy to pick up the phone call or they would say they would call back and never do. This is the biggest full of crap that I have ever dealt with. Verizon should be ashamed of how they treat their customers. Their 1st step people on the phones cannot do anything to help, they are the 1st step in pissing people off. I wish I could charge Verizon my time back to them for all the time I had to be on the phone and go to the shore to get nothing that they promised!!!!!!!! read more

Predatory, disrespectful door-to-door internet salespeople who blatantly ignore multiple NO SOLICITING signs.

Store with the poorest customer service. Staff showed no interest in helping customers. I came in to get mailing labels for the phones that I needed to send back but no one even greeted me. Corporate Verizon should just close this store and fire every single one of the useless workers there. The store manager was useless and incompetent. I wasted 45 minutes of my time with no positive result. Avoid and choose a different mobile provider if you can. read more

Verizon - Mobile Phones Near Me - La Mesa, California

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The Verizon in La Mesa at Grossmont is the worst establishment! The staff were rude and arrogant. Please avoid. Switched back to T mobile.

The worst customer service ever. They need to stop hiring people that are not qualified for customer support. We have been trying to switch lines and we have contacted customer support so many times for 2 weeks now trying to do it and nobody is helping at all. We even went to the store and tried and the only person that can help is there for certain hours and when we go there for her they give us different hours for her, and then she called us and said she will do it and never did nor called back. read more

Worst customer service I have EVER experienced. I was told the wait was an hour, only to go back 45 mins later to be told it would be about another hour. When I told them I would go online to see if I could get faster help, the rep at the door, Keani, was very rude. As I went to leave yelled "Bye" in an extremely condescending manner. No, "we are sorry for the inconvenience" or "we apologize for the extended wait". Just a rude an loud " Bye". When I asked him for his name he replied very rude to me....Keani "with a K". As if he knew he was rude and didn't care if I filed a complaint about his behavior. I have been with Verizon for 22 years and I have never been treated this way by any representative. No wonder the store has 2.5 stars on Yelp. Verizon needs to do some serious training at this location on how to treat customers. read more

My husband and I have been Verizon customers for over 7 years. We had no problems with them. We recently switched phone companies because of needing a cheaper price... *Go with Tello if you want a cheaper phone bill and better customer service. We've had to deal with customer service over the phone multiple times recently. We left Verizon almost 2 months ago. Thankfully my husband checks our bank statements because they charged us and took money out of our account. Instead of having to deal with customer service over the phone again we decided to go into the store. We were hopeful that they would be able to help us. We were wrong. We walked into the store only to be met by a group of young workers on their phones. The young girl named Myjah had a very bad attitude and didn't even greet us with a smile. She just handed us the iPad to put our info into. We told her we were wrongfully charged and now we're with another phone company. She didn't even help us and said they couldn't help us there and that we needed to call customer service. Her attitude was so bad she could have been nicer. I then asked to speak to a manager. He wasn't helpful either. He was a little nicer. We ended up having to call customer service and wait on the phone for 30 min while still in the store. We were told we wouldn't get charged again and that the money would go back into our account 4-5 business days. Well it's been 8 days and the money still hasn't been reimbursed. I had to call customer service again and waited 20 min to even get through to someone. It then took over an hour to go through the same steps we had to a week ago. We were told that our last request was never processed. Are you kidding me?! The lady on customer service felt bad and knew we were very frustrated. We now have to wait 4 more days and see if it will get processed again. Dear Verizon, you need better customer service. This has been an awful experience.. This has been ridiculous. You need to train your in store workers better and do something that allows them to help customers with their accounts in store instead of speaking with people overseas. You can do better for your customers who pay bank for your crappy services. I will include a photo of how long I was on the phone for. Sincerely, Former Verizon customers. read more

Verizon - Mobile Phones Near Me - La Mesa, California

6196442900 6196442900 6196442900 It took me 30 minutes to find this on Verizon's corporate line. This is the direct line to the store. read more

I have been a Verizon customer for 20+ years and I have never experienced this degree of horrible service. The manager definitely isn't a team player, isn't qualified for customer service jobs, and needs to just be taught basic manners. If you have everyone on your team working with a customer and the wait is over 1.5 hours and you're just walking around, on your phone and not helping your team that's not a good manager. This location has 2 self kiosk for check in process unlike in santee they don't have that. I'm comparing because I usually go to the santee location and I always see when and if it's busy every single team member is helping a customer. Everyone jumps in to greet the customer and let them know they will be helped soon and/or get checked in shortly. When I walked in at La Mesa I went through the self kiosk and from there the manager Bianca I believe is her name tom boy looking, didn't greet me properly. From the start she was rude and had attitude. Had us wait over an hour just to tell us she couldn't see an order on her end for pick up. Mind you there were 11 people ahead of me and she did not bother to help her team. When another employee I believe named Alex, helped me he was nice and was able to show and explain. But when she came back out to talk to me she cut me off, she didn't want to hear me, she talked down to me and was very rude and disrespectful. As someone who has been with Verizon for 20+ years it was an absolute nightmare! The worse customer service from a manager. Definitely needs proper training to be a face of Verizon. read more

Last time, the employee treated us with kindness and communicated effectively. This time, like dealing with High School Mean Girls, start to finish. Terrible communication. Another employee stepped in because of how awful this employee was speaking to me. She told me to contact Apple. How simple. Thanks for letting me know! See ya never read more

A store employee name Brandon was beyond excellent in my pursuit to change my Messages app from Google...this review deserves 10 stars due to my appreciation.. read more

Alex at this Verizon store provided excellent service. We were having trouble with my wife's Apple Phone and he explained what was wrong with it and how to resolve it without pressuring us to buy a new phone. Great service! read more

Warning!! Don't waste your time going into this place! Was greeted by " Alex " who told me there were 2 customers in front of me and there would be a wait and he would text me when it was my turn, no problem gave him my info and went outside to use Walmart. Came back and sat in the store and waited another 20 mins, watched another 5 people come in behind me and told the same thing. Long story short as I'm waiting one of the associates called a customer over who had come in after me and started to take his phone apart, when I questioned alex on this I was told that even though I was first in line this persons issue was a " quick fix " and mine could take up to 45 mins ( even though I was only looking to upgrade my phone and get some recommendations! ) He proceeded to tell me it was his decision who got seen first and that's the way it is and basically I could leave if I didn't like it! Guess what that's exactly what I did and walked into T-Mobile next door! I've been with Verizon over 11 years and this place is an absolute disgrace and supposedly it's one of Verizon's corporate flagship stores we'll let me tell you Mr Verizon lol it's not it's a dump run by disrespectful people who have no idea about customer loyalty or service and I would highly recommend that you don't use this place and find a store with better trained staff who actually want to work there and make a difference! Rant over !! read more

Defintely do your due diligence with this place. I got double the trade in value at a different Verizon store. I knew something sus was up with the poor attitudes of the employees. Unethical business practice. This was the second time over 3 years, so it's a cultural issue there. read more

First off-- KEON handled my needs immediately, professionally & accurately!! He even popped my phone onto a charger since when I walked into the store I was still on the line with Verizon customer service & I needed a store manager to verify my information for the phone rep. Not only that but Keon gave me his contact info if I needed anymore help afterward since he knew the issue I was having. He insured me that at least he would already be aware of the information from today & could easily get it handled if an issue arises after this. Which is the PEAK of customer service because I have had to call the Verizon customer service line & every time I have to re-explain the situation & that alone is agitating. Everyone in this store was attentive, checked in with me & everyone around me. Someone was ALWAYS being helped along! I only came in store because the Main customer service line for Verizon had me come in to verify who I was because I was unable to log into my account to get my account number. I had been still on the phone for 1.5 hrs at this point, but that's to no fault of this store. Overall-- Keon was able to assist in the biggest hurdle that the phone rep was having & it showed he knew exactly what he was doing & talking about. Huge shout out to Keon because he puts in the work & is so calm & collected to everyone that I saw him interact with. & his whole team this evening (July 31, 2024 @ 6:30pm-- onward) they were all GREAT! This will be my go to store for SURE! read more

Terrible customer service at this location. I walked in and waited several minutes for anyone to acknowledge me. After a few minutes a guy with a tablet took my name and checked me in. Right after that some people came in behind me that were more loud and the aggressive. They were helped first even though they arrived 10 minutes after me. After waiting for way too long I was finally helped only to find out they had only old iPhones in stock. I left there without a new phone and went to the Verizon store in Santee. The Santee location is sooooo much better. I was helped right away at the Santee store and was able to purchase and activate a new iPhone in the amount of time it took me to wait to be helped at this store. The employee at Santee Verizon said they get quite a few customers like me who have bad experiences at this location. If you have a choice stay far away from this store. read more

Omg so tired with this, I cannot give 0 star here. Dont want to mention name to ruin life. Worst ever experience I have in my life. I have to shut down my business. Even close tomorrow! Tired of explanation. Going back to att!!. Not sure who pay for the damages ? Went back to the store nobody can help me!!! Fine with my own number but my restaurant number ? Please help me!!! Update: Went back to the store yesterday. Still cannot get my restaurant phone number back. They called the police and kicked me out from the store. I want to return all the things and get refund but Im not allowed in the store no more. So. Blank!!! With this infinite circle. All worker here can only say ' you have to call this that'. Back to ATT with all new numbers my phone, my wife phone , internet at the restaurant. They even called to the center for me coz I dont work there I am here just to pay money and get service. Seems like all workers there (Verizon) only have a teamwork there just to kick customers out. One of my customer got kicked out there before too. Please dont hire a lot of workers just to stand and tell customers to call and just keep looking at their face. Worst and worst ever in life of my professional. So so unlucky that I decided to transfer. 5 days of service and shut down my account. Oh even they reported 2 of my iphone 14 stolen too which I bought unlock phone from T-mobile. Now I have to buy 2 stupid phones just to use for now and wait for verizon to undo the report that I called already and they could not do anything they did to me. All the phones are with me did not get stolen at all. Idk what happening to me but this is the worst of the worst ever period. Hug Thai Express owner Thank you At&t for everything, got done with like sleeping on my bed. 3 phone lines and business internet. Omg done within like 2 hours but got delayed coz got even surprised "report two of my unlock phones which both on my hands right now got reported stolen !!!!!!! What is happpppppppppeing to us!!!! My life was fine 5-6 days ago then that Boommmm. Please give me life back I have my people to take care and a business. Still have zero idea about the damages happened to my restaurant business. You know how hard to run business nowadays right?? Hope, Mr. Hans Vestberg can see this. Not sure he know about what going on at this low level front line workers. Oh plz remove the stupidest business fraud team. Go hear all my calls if it was really recorded or all gone to protect the company? Oh I have all the text with your business agent if you would love to take a look? read more

Verizon - My iphone 14s - Mobile Phones Near Me - La Mesa, California

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