Defintely do your due diligence with this place. I got double the trade in value at a different Verizon store. I knew something sus was up with the poor attitudes of the employees. Unethical business practice. This was the second time over 3 years, so it's a cultural issue there. read more

First off-- KEON handled my needs immediately, professionally & accurately!! He even popped my phone onto a charger since when I walked into the store I was still on the line with Verizon customer service & I needed a store manager to verify my information for the phone rep. Not only that but Keon gave me his contact info if I needed anymore help afterward since he knew the issue I was having. He insured me that at least he would already be aware of the information from today & could easily get it handled if an issue arises after this. Which is the PEAK of customer service because I have had to call the Verizon customer service line & every time I have to re-explain the situation & that alone is agitating. Everyone in this store was attentive, checked in with me & everyone around me. Someone was ALWAYS being helped along! I only came in store because the Main customer service line for Verizon had me come in to verify who I was because I was unable to log into my account to get my account number. I had been still on the phone for 1.5 hrs at this point, but that's to no fault of this store. Overall-- Keon was able to assist in the biggest hurdle that the phone rep was having & it showed he knew exactly what he was doing & talking about. Huge shout out to Keon because he puts in the work & is so calm & collected to everyone that I saw him interact with. & his whole team this evening (July 31, 2024 @ 6:30pm-- onward) they were all GREAT! This will be my go to store for SURE! read more

Alex at this Verizon store provided excellent service. We were having trouble with my wife's Apple Phone and he explained what was wrong with it and how to resolve it without pressuring us to buy a new phone. Great service! read more

Came here cuz I have a return box without a shipping label from them to returning. I have called out to Verizon help desk, they informed me that I can walked in a Verizon store and they can take care of it for me. I gone to the college grove Verizon store was info that it's this Verizon Corporate store will be the one to assist me fully. The guy here help me to print one out. My business zip code is 92101, the city was printed on the shipping label was La Mesa. I had him changed it to correctly shown it. While I was here I decided to buy some protective covers for my business uses of IPads. I shown him the iPads and he still sale me the incorrect accessories...... I had return it the following days for it. I don't like coming back to a store for mistakes. For a corporate office, these mistakes are jokes. I prefer the other Verizon stores. More friendly and caring branches. read more

If I could give zero. I would. They charged my husband 65 dollars for a plastic cover for his iPhone 13. On him. That he did not pay attention to the purchase. When he saw the charge, went back up to them and they said it was already done and wouldn't give him a refund. They gave him some BS about it being lifetime warranty and that all the other plastic covers are on sale were not backed by Verizon, that a good plastic cover does cost $65 or more, very unprofessional and unethical. Very unhappy customers, and will never go back to the store. be aware of what they sell you and the price. When you're in there they talk a lot and very friendly, which I feel is part of their sneaky sale strategy. So now we have a $65 plastic cover for an iPhone and it doesn't even have gold on it. A huge rip off. They are a bunch of bandits. read more

My wife and I have been customers of Verizon since the days of Air Touch. Anyone else remembers Air Touch? That's going back y o the 80s! Faithful, loyal customers probably paying way too much for the service we've been getting or rather, not getting! My wife works 12 hour shifts at Scripps in Chula Vista. For the last year or so, we lose complete and total communication intermittently once she arrives at work. However, Verizon's bill texts always arrive, no matter where we're at. At first they told us that they've had a problem with Mexico installing two towers at the border which interfere with their communications. But, other staff at the hospital with the same carrier don't seem to have the same problem! Can it be, that we have a plan that they're trying to get us to change? I don't know! But this review is twofold: First I'd like to hear from anyone else who might be having this problem. And two, based on my experience, I do not recommend this business. We'll be changing carriers as soon as possible! read more

I have been to this location a few times and have had great experiences and just okay experiences. I got a new phone from here and I didn't love the person who helped me who kept walking away and even took their break while my phone was getting set up. That entire experience was just a wreck. I have been here again to change my screen protector after destroying the one I had and had no issues, I was helped quickly and they put the protector on for me. I have also purchased a screen protector online and brought it in and they put it on for me. Overall, everything is good here. It is convenient to come here so I know I will again in the future and hopefully I will continue to have better experiences. read more

Up grade from an iPhone 8 to a 14. A nice greeting and a short wait until we were seen. Huge shout out to Liz who was so calm and helpful. Never felt rushed but felt respected as I considered my options. Thanks for your help!!! read more

I can't say enough good about Keon at the Grossmont Verizon location! We bought a new phone at another Verizon store, added a new line, and ported a number over from a different carrier. Somehow, in the mix of it all, the original store goofed and both the phone and the existing line were not operable. We literally spent several hours a day over the course of a week on the phone, in chats, and in several different Verizon stores trying to figure out what was going wrong. Each time, we were stuck in an endless cycle of people trying to activate, port, and do 483 other things with the phone and line, all without addressing the actual issue or even listening to us about what was going wrong. We randomly walked into the Grossmont Verizon because we were nearby and it was open later than other stores and Keon IMMEDIATELY knew what the problem was. He gave us his phone number and asked us to text him the next day so he could call the original store and fix the issue for us. Just in case, we did continue calling, chatting with, and visiting Verizon in person, but even when we told them what Keon said the problem was, no one knew what was going on. To say it was frustrating is an understatement. So, this is already a novel... Even in his off time, knowing there would be no compensation or recognition for his efforts, Keon went through the extra work to fix our situation himself. Literally over two dozen Verizon employees later, Keon was our hero! He was SO nice, SO helpful, and really cared about our situation, listening to the problem instead of just handing us off to someone else. Additionally, his store was clean, well-stocked, and overall just a great experience. Even though we pass several Verizon stores between our home and the Grossmont Verizon, we will absolutely be heading there for our future phone needs. Thank you, Keon, for your great work and for caring about your customers! read more

Came in today to upgrade my moms phone to an iPhone finally and Omar helped us out! He was very patient and answered our million and 1 questions that we had! He made our visit to the store so enjoyable and we were so pleased with his great customer service! Thanks so much Omar! read more

Excellent service and staff. They were able to give solutions to both my phone plan and internet services. All around great service and response time. read more

Amazing customer service, Emory was an amazing person to deal with, fast, effective, calm, polite, knowledgeable and professorial. Got my wife's new iPhone setup quickly and correctly. We were there maybe a 1/2 hour. Thank you, Erik and Dawn. read more

Atrocious customer service and management. We bought 3 new phones, 1 ipad, and three watches from Verizon. Waited an hour with 3 total customers in store and 6 employees. 3 of which were busy chatting and on their phones. The manager flat out told us he didn't want to do the work to turn our phones on. So we had to leave without new phones turned on. WTH? read more

4 people working and no one could help. I needed my phone unlocked. Had receipt and paperwork to show the phone is mine. The girl that spoke to me was condescending and refused to even try to help. read more

Store is garbage ordered online they cancelled my order 30 mins before closing time .as I arrived before I got there, supposedly they didn't have my iPhones in stock after customer service directed me there for pickup after purchasing everything online. Waste of time and gas. There review rating shows it all trash read more

Warning, if you don't buy your phone from this store, they will not help you unless you pay all these extra fees like set up fee and transfer fee and this fee. I asked for a supervisor and the supervisor was worse than the sales person themselves. They lack the customer service I've been accustomed to. Too bad that business has gotten so money hungry. read more

I usually do not write reviews on businesses such as these, however, I felt like I had to expressed how amazing the customer services at this particular Verizon always treated us. My husband and I have been going here for quite sometime, but for our conveniences we decided to go to the one in Chula Vista. Well, let's just say, the services are not quite the same. We left there confused, not aware of any promotions, and nothing was answered. Decided to come back to our usually spot, (Grossmont mall) to add a line, it was busy, yet, they were welcoming, extremely helpful, and attentive. We walk out of there with extra items and all of our questions answered. Wish I got their names but thank you to the 3 gentlemen that were nice and helpful. read more

I went in to the Verizon store at Grossmont shopping center. My main reason was to see if the had any senior plans. Right from the beginning there was only one person on the sales floor. So my wife and I had to wait. Then a real smart A** comes out and when he sees us his attitude went in drive. I asked him what they had and you could see he wasn't in the mood to talk to us. I think he must of had a lunch that didn't agree with him. When he found out he wasn't going to get a sale everything got worse. That's all I have to say go in judge for yourself. read more

My husband lost his phone and a nice stranger turned it into this Verizon store. They immediately contacted me to let me know that his phone has been found. I didn't answer right away so they called the other phones on our plan to try to get a hold of a live person. They kept the phone safely for us until we got someone to pick it up for us. Ruben was the point of contact and he was very accommodating and provided excellent customer service. Thank you for your prompt service Ruben! Much appreciated read more

I did go in towards the end of the night, I had my phone lost (someone has it, it is turned off) I just moved to the area, and my husband deployed today. I attempted to make a replacement claim online and said I needed to call. With no other phone, and new to the area, I drove to the nearest Verizon store. They did tell me if I didn't get a hold of someone, they would need me to leave. I got in touch with an assurion person on the phone. I the agent on the phone the situation, and she informed they should wait until we get the solved. (The phone I needed replaced was no longer in stock and she was working on a solutions for me) I informed Mike, the manager, I needed to leave, while on the phone trying to fix the issues. Clearly costumers don't matter. I have worked for Verizon, and have never asked a costumer to leave when the problem was being fixed. read more

Waited 40 mins, couldn't solve either of my very basic issues. Told me to call Verizon customer service.

Bought a new phone. They sent us home. Gave us a piece of paper on how to transfer over every individual app, etc. we take the new phone home and it doesn't even work. Packed everything up and went to the Verizon store at College Grove. Turns out they sold the phone and never turned it on in their computers. They were awful! Wish we had never gone there! I will Always go to the Verizon in College Grove! read more

Purchased new cel, watch and iPad from Verizon factory store in Santee from a lying representative McKenna. She gave me her business cell number if I had any problems. I called her over 20 times with no answer. New cell phone arrived by mail and followed the instructions to transfer all of my info to the new cell phone. Only the contacts transferred over. Non of my apps or personal info was transferred. Was on phone with Verizon until they gave up and sent me to apple support. Worked with them for hours until they said they thought the new cel was defective and to return to the Verizon store in Santee. Spend hours with them today and received no help. Now I have 2 iPhones. The new one has my number and the old one has all of my personal info and nobody knows what to do. Verizon just doesn't care! read more

Verizon customer service phone people agree. DO NOT SHOP HERE. We went in to simply add me to my partner's family plan. We walked with away with a "temporary" phone that we did not need which was supposedly on a deal. They didn't charge us for taxes so had to ring us to get us back into the store the same day to avoid a monster charge. Then on the next monthly bill they charged us for this phone plus an insurance plan. Total scam. They were just trying to make some sort of commission target. So shop elsewhere I wish I could give them zero stars read more

12/30/23 horrible unprofessional service got off work and was there at 7:30. Nobody attended us for 10 minutes only to be told we're about to close in 20 minutes to come back tomorrow. Very unprofessional very lazy attitude horrible location recommend any other place than this one.. read more

Beyond terrible service -- waited an hour for a guy with an attitude problem to dismiss me by saying to call Verizon, he couldn't fix the problem. He also assumed I wanted a new phone line after I told him I wanted an upgrade. Can you hear me now, Verizon? Start by listening!!!! read more

Worst worst worst --most horrific experience ever. I got charged for a phone I never even had for 6 months. They were billing me twice for 1 phone on both my Verizon credit card and on my debt card. Two bills for the same phone.!!!! It's not the people at the stores fault it's all the idiots we call on the phone for customer service ...they keep saying they cancelled my phone that I haven't had for 6 months but they won't.. (don't know how?) now I just got an email that says your service might be interrupted because you didn't pay your bill... well thank goodness -- haven't had the phone for 9 Months!!! As for the double billing on the other phone they can't seem to figure that out even though they said they did.. going to try t- mobile or anything else -- they will never ever be able to figure it out at Verizon.. just cancelled all 3 phones -- let's see how many more bills I continue to get-- idiots!!! Will never ever is this idiotic company!!! read more

Troy is awesome. He was so helpful in getting me exactly what I needed and was able to explain the details of the product I was interested in which helped me solidify my decision. My son loves the watch, thanks Troy! read more

The manager Matt cannot solve customer issues saying only Verizon customer service can. Then, no store phone is available in the store to call customer service without a long wait. Meanwhile, Verizon is charging me for a phone lost in transit. Ridiculous!Want an Apple phone? Go somewhere else to get it. read more

WHAT a difference our experience was this year from the last time we bought phones here (years ago)! Marilee, our customer service person, exceeded all expectations! She was kind, patient, and so, so helpful! And, oh my, the trouble she had with our balky old phones while trying to port everything from the old phones to the new ones. I felt so bad for her. Old tech just doesn't play nicely with new, it seems. It took...a couple of hours! But she was patient and persisted until everything was perfect with our new phones. I couldn't imagine a better experience. Marilee is the kind of staffer every customer-facing company should have, and we appreciated her skills and helpfulness so much. read more

Terrible service, I bought a new phone and they did not make sure the service is working. When I came back tomorrow I waited for two hours to be helped. So overall I lost four hours of my time and didn't get the issue resolved + spent $1200 dollars on the new phone. read more

The place is nice but the employees suck. There rude unhelpful and basically told me to f**k off and go pay someone else to fix my phone.

This probably goes for all Verizon's. When I try to call a store it automatically goes to their automated system. The first time they tried to tell me I was looking in the wrong location according to my area code. I travel for work I was looking in the correct area. Today I got hung up on my their system trying yo make an appointment. It's COVID it's fair to say you need appointments. It's BS to make it close to impossible to get. read more

I bought a phone and later tried to trade it in, but they said my SIM card didn't match. They told me to call Verizon. The employee, Bianca, didn't give me her card and was hesitant to give her name. I went to another Verizon store and they helped me quickly. I wouldn't recommend this store. read more

I've been with Verizon 23 years now and this 1 star is 100% for the customer service of this store. Ordered a phone couple weeks ago through Verizon and was in stock at this store so arranged to pick up. When I arrived at the store my lucky day I thought maybe one other customer and a bunch of available employees up front. I told one of them what I was there for they asked for my ID and said they would get my phone wrapped up. What happened tho was that he proceeded to go congregate and chit chat with three other employees at the front right in front of us for a few minutes then go to the back bring me my phone and receipt and handed it over. During our time at the store there was not one smiling person or face that looked happy to help pretty much just annoyed we walked in but whatever I got my phone. Issue started a couple days later. Phone was activated on our plan but we started to get emails from Verizon that my phone was ready and it needed to picked up. Couple days past that we got texts from an employee that there was a mistake and we needed to go to store to resolve. I did what I was supposed to as a customer. I am not happy that this store due to their non customer priority and not even apologetic mistake require me to go back to them to fix what they did wrong. read more

Today I experienced great customer service from Jair. He spent time making sure I got the best product and accessories for my newly purchased I pad. This is the second time I've been impressed with Verizon's service. read more

One star only because there is no zero star option. We have been loyal Verizon customers for 30+ years. I lost my phone a few days ago, so we decided to discuss our options and purchase two new Samsung S21 phones. We were greeted outside the store by a very rude, unprofessional woman. She said, "What are you here for"? My wife answered, "We have an eleven o'clock appointment and have several things we would like to discuss. My husband recently lost his phone and we would like to know if it could be tracked or we could retrieve the info on it through the Cloud - plus we would like to purchase new phones". Her reply was, "I need to know the EXACT reason you made the appointment - was it for lost phones or new purchases and you can do most of that online anyway". We said, "Have a nice day", walked a few steps to T-Mobile where we were warmly greeted. Our questions were answered, we purchased two new phones and switched our carrier to T-Mobile. Good riddance Verizon - you lost two loyal customes. read more

I came here with my mom. She was looking to finally upgrade her iPhone 4s. The service she received was phenomenal! Ted, the manager, and Lyzet an associate went above and beyond to help her with all her needs. Lyzet opened up her account and looked at her current plan and figured out a way to save her $48 a month with a different plan. Ted waived the cost of the jet pack she was interested in since she also buying a phone, in addition to the activation fee. Ted also discounted the price of her phone by $100! Lyzet took the time to setup both her devices for her. This was especially great because my mom is not so great with that part. This was a time consuming adventure, but Lizet was very patient and kind. I highly recommend coming in and asking for her if you're looking for new service or a new device, she's great! This was definitely a great experience for my mom. Both Lyzet and Ted were awesome, thanks for all your help. We'll be back! This store is located in the back of the mall where the Ritz Camera store used to be. It's close to Walmart and there is plenty of parking close to the store if you need to run in to pay a bill or whatever. It's actually a pretty large sized phone store. It's well organized and clean. We were greeted immediately upon entering. read more

Verizon - iPhones, woo - Mobile Phones Near Me - La Mesa, California

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All employees are never willing to give a good service. Bad experience ever. This location should train their employees more and more + ethical. read more

Worst experience. Lied and said the monthly charge would be $95 per month for 2 phones. Would not let me see the contract before I signed it. One day later I find out it's $140 per month for 2 phones. Spoke with the manager Keon who said the best he could do is $120 per month. I am filing complaints to the FCC, PUC, and writing about this on social media posts. I am 73 years old, so I believe they think they can take advantage of an older person. read more