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    T-Mobile Experience Store

    3.8 (53 reviews)
    Open 11:00 am - 6:00 pm

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    4 months ago

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    14 days ago

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    1 month ago

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    8 months ago

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    8 months ago

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    5 months ago

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    4 months ago

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    1 year ago

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    10 months ago

    Ask for James Malone. Dropped him a good review on google. James was sincere, genuine and offered the best customer service.

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    5 months ago

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    5 months ago

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    9 months ago

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    2 years ago

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    2 years ago

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    11 months ago

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    2 years ago

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    3 years ago

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    1 year ago

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

    thank you so much Raul for making my phone process smooth and easy!! we appreciate your help:)

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    5 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    When sprint switched to tmobile the customer service fell off. This location is probably the worst one in the area. So disappointed

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    Page 1 of 2

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    I Just had the best experience with Kristopher (the representative at T-Mobile in CA 92071.)..

    Mentioned in 4 reviews

    Read more highlights

    Verify this business for free

    People searched for Mobile Phones 1,814 times last month within 15 miles of this business.

    Verify this business

    AT&T Store - This is the store with the terrible crappy customer service.

    AT&T Store

    (137 reviews)

    $$$

    as always, i continue to come back to this store.. this recent trip was the best experience ive had…read moreBY FAR. bryant was such a perfect rep. very positive and had answers for almost all my questions. he was helpful and explained why "this" wouldn't work with "that" and vice versa. i will say, it sucks that they didn't have any iphone 16s in stock, BUT considering they just came out (and everyone is getting them) i wasn't going to knock them down for it. bryant was also helpful in explaining the shipping information (since they didn't have 16s in store) and getting everything squared away for us!

    I don't even know where to start, honestly. ATT seems to teach their employees customer service…read moredoesn't matter and that they're so big they could care less if people discontinue service. You're treated like a worthless waste of time here. They don't care whether they have your business or not. I went in on 1-1-26 with an unlocked phone. I was very bluntly told they couldn't do anything to activate the ESim because of the type of account I had. It would work with a regular ATT account, just not mine. I was told "go return it and get an ATT phone." Needless to say, I was a bit irritated as absolutely nowhere was this presented as a possible challenge. As I turned to walk out, the salesman sarcastically tried to sell me their fiber internet with a wry grin on his face. I went home that night and activated the phone with T Mobile. Went to T Mobile today and transferred my number and received EXCEPTIONAL service. I followed that up going back to this store to discontinue my phone line. I walked in and the employees asked what I was there to do and I told them I wanted to cancel my service. They took my information down and checked me in. 35 minutes later with my family waiting, an associate helps me. He immediately tells me they can't discontinue service in this store. I clarified that they can do everything here except discontinue a line, and he confirmed. He told me to call customer service and gave me a business card. I said it was absolutely unacceptable that I told the initial employee what I was here to do, and they made me wait 35 minutes to tell me they couldn't do anything. I said the customer service like this is why I'm leaving. The employee didn't care, offer an apology, or anything. He just told me well go online and cancel your line, it'll take 5 minutes. My family has a combined 80+ years and two retirements from ATT, and they're embarrassed and don't even use ATT services anymore and haven't for years. That should tell you something. When I told this associate this, he said that's ok, they can cancel too. Not a single care about losing 6+ customers, especially with a new fiber internet connection in our area. Absolutely pathetic customer service here and I wouldn't wish ATT on my worst enemy. I'd go without phone and internet before I ever signed up with them again. DO NOT come to this location and do not give them your money.

    Verizon

    Verizon

    (214 reviews)

    $$

    Any time I come to this location for help it is always a good experience! Mike has super helpful…read morewith our business account and makes me feel like he has our best interest at heart when suggesting account or device changes/options. The whole staff is friendly and all seem to be willing to help or answer questions if/when there's a wait. Thanks for all the help over the years & in the years to come! :)

    I am writing this review to report an egregious experience on 5/1/26 at approximately 3 PM. Two…read morefemale employees willfully removed me from the store when I clearly explained that I am a contract customer with current service and my phone is locked and unable to not only call their customer service, but no access to emergency 911. That is a violation of FFC laws as a utility. I will make it simple. Here is the email I have sent to the FCC, PUC and CA Attorney General Citizen complaint department: "Dear FCC,etc, I am a Verizon customer, and on May 1, 2026, at 9824 Mission Gorge Road, Suite A, Santee, CA 92071, I was denied essential service despite having a locked phone and being unable to contact emergency services. As a utility, Verizon has a duty to ensure my access. This failure put me at serious risk. As I walked through the store, several customers expressed confusion and concern, also unsure of what to do. Please investigate this egregious breach of duty." I hope this eliminates your egregious treatment of customers----my account dates back to 1992. DO BETTER. Adjust your attitude. You are NOT a privilege, you are a utility. Adhere to the rules! Share more

    T-Mobile Experience Store - mobilephones - Updated May 2026

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