This place has to be the best cell phone shop ever. They weren't above and beyond to get my iPhone restored after the water damage from me dropping it in a puddle when it rained. I went to a few stores in San Diego and everyone I went to blew me off and wanted me to just get a new phone instead of fixing my iPhone. Each store kept saying get the iPhone x or xs max or xr and I would tell the stores I don't want to change phones but they still try to upsell me and at best buy they kept trying to sell me either s8 so or plus or note and it's like please just fix my phone but at free touch wireless did their thing and I paid $25 to get my water damage cleaned and it took them about 3 hours and my phone came back to life and so far it's been 2 weeks and phone is perfect with all my info still on the phone. This place has it all from accessories to service with simple mobile cricket metropcs tmobile page plus and many more but I already have Verizon so I was good with my service but I will definitely look into pageplus cellular because it uses Verizon's towers and cheaper. It was great because I waited there for a little while he opened my phone to make sure its repairable and I watch Bob's burgers on his TV and it funny because there was an episode that had someone with a cell phone shop that said " you scream I scream we all scream for for cell phone screen repairs" and shawn the repair tech actually had a calendar of bobs burgers with that saying. I thought it was unique. Try these guys in santee freetouch wireless and you will just love them. Oh and they have laptops like macbook hp and tablets and cell phones like Motorola log alcatel zte for sale if your looking to buy any at fair prices. It's a great mom and pops place that is been around for over 10 years in santee and I just got to know them and I hope they will be around for many more years with the incredible customer service that they provide read more

let me start by saying i have been a customer of free touch for the past 2 years i had a 900 hundred phone samsung galaxy note 1 unlocked from them and a samsung galaxy note 2 cost 869.00 those are big numbers as far as cost that's tells you they can be trusted each phone was returned to me in better condition then when i left it each one unlocked with out any trouble i called around before i decided to go with free touch wireless there the only ones out of 5 other dealers that was well diverse with not just unlocking phones but they keep up to date on the ever changing codes that are used in these process. i have sent my aunt my nephew and mom my boss from my job you think i would send my mom if i didn't feel free touch was on the up and up. the people at freetouch wireless are very honest and you can trust them shawn the owner and his employees are honest and up front with each customer i deal in high end phones and there is no one else in the business i would trust with 900 hundred dollar phone if you don't believe me stop by and talk to Shawn and his staff i promise you will be more then impressed. in any line business you have to deal with difficult people that haggle of 10 dollars and such when your unlocking a phone or getting work done there is sensitive information in this business you need people you can trust price comes second if some screws your phone up while unlocking you wont be getting a refund from the store you bought it from. I'm going to end this by say don't take my word get in your car stop by freetouch Wireless and see for yourself peace out read more

First off, I would like to say that the service you receive at free Touch is AMAZING! I have been using this business for a few years now and have ALWAYS found them to be courteous, helpful, and best of all VERY reasonable on their pricing and quick service! Sean goes out if his way to help you EVERYTIME! I have referred family/friends/and even strangers to Sean. I've NEVER written a review before but had to when I witnessed another customer being rude to Sean about his screen being too dark and even saw a review he wrote on here about it and he LIED! Sean went out of his way to show the man how his screen was the same as a BETTER phone than he even had! Trust me on this, this cellular store is the BEST I've experienced and I'm proud to take out the time to say so. What's right is right. Not all phone issues can be fixed but Sean will do all he can to find a way and to save you money! How many places can you say do that anymore? He's a small business owner that could charge bunches like the other places do but instead, he takes money from his own pocket to give you a fair deal for MORE than fair customer service. So, sorry so long, but unfair reviews on good hardworking people is WRONG. sorry people, but you can't always get what you want just because you think you should! He does amazing work on what he CAN do for you. GO SEAN & keep up the great work! From, Davie Lynch, HAPPY customer. read more

This place is a Mecca! Long story short as to why I had a locked Samsung Galaxy S3: my friend's roommate had a one night stand, the girl left her phone at their apartment and never called back to retrieve it (after all, it WAS a one night stand). Since I am pretty much the only soul with Tmobile these days and still have a Blackberry, they were kind enough to give me the phone. One problem: it was password protected and locked. I tried taking it to Tmobile, but it's against their policy to unlock a phone, I guess. I looked around on yelp and this place came up. After looking at the positive reviews, I decided to check the place out. The man at the counter, took the phone and in a matter of minutes, unlocked and reset it. The best part was, it was only 20 DOLLARS! The reason why this place gets a perfect 5 is because I was expecting to then go to Tmobile, pay another 20 dollars to buy a micro sim card (since my Blackberry's sim was bigger), and transferring all my information from the old phone to the new phone. I thought wrong. For an additional 5 dollars, the man offered to use this special tool to cut my Blackberry's sim card so it would fit in the S3! HOW COOL! I walked out of the store with a fully working S3, connected to my tmobile account, for only 25 dollars! read more

SO LET ME TELL YOU HOW AWESOME THIS PLACE IS!!! AHHH sooo I'm super clumsy and I have an iPhone 5. If you know anything about Apple, if you don't have the "Apple Care Protection Plan" on your device, you're screwed... Soooo about a month ago, I visited this iPhone repair shop called "Freetouch wireless" in Santee, they fixed my screen and im a happer camper..... About 3 weeks later, I had a traumatic experience when I dropped my poor phone again and the screen shattered...again. Sooo TODAY I called freetouch and they offered to fix my screen/LCD for $99! What the eff, this is awesomeness! So I drive down there and my phone was fixed in 10 minutes. Literally. He sat there and fixed it at the front counter, right in front of me. Pretty epic. They also have LOTS of phone cases for super cheap for all of your Apple devices. I love it. Anyways, my total with screen repair and a phone case was $119.00....AND he fixed my front camera and speaker for no extra cost! I highly recommend this place for any type of device repair, they're super professional and quick and inexpensive! Hopefully I will only be back to purchase accessories and not another screen repair though.. read more

I enjoy coming here. ive had service with simple mobile for over 3 years now and i enjoy having unlimited service here at freetouch wireless. unlimited talk text and 4g lte internet for only $40 a month. i recently transferred our home number which my husband uses for business to a family 2 lines with freetouch for only $70 a month with also unlimited talk text and web 4g lte. i bought a lg g flex for my husband and i updated my phone to a Samsung galaxy. shawn had both phones unlocked for us so that we can use our phone when we travel abroad. This place has been great to me and also family and friend because i send them all here and hear nothing but good news from my family after they walk out. This place has a wide variety of cell phone carriers so that you can choose whats best from $25 talk n text or a $10 every 4 months for minute plans. This forum does not have enough room to write about all the great things i can say about freetouch wireless. They take there time explaining all that you need. Once you go here i believe that you will not go anywhere else because you will know that you have found someone that you can trust and depend on. read more

I came into freetouch wireless about 2 years ago to have my iphone 4 unlocked and they unlocked the phone in about an hour and only paid $20 for the unlocking. Then i came in with my boyfriend about a year ago and we had his Samsung galaxy flash to cricket and also rooted. it was an easy and quick clean work. I recently came into freetouch and had my iphone 5s factory unlocked and also signed up with service. they are awesome. I got my iphone unlocked plus they jailbreak my phone free with some freebie apps, and also have unlimited talk text and 4g lte web. They put a screen protector and got a nice case. I love coming to this place because they do everything they can to try to help and not take your money. This place goes out of there way all the time for their customers and honestly if you try this place there is no way you will go anywhere else because they are definitely a one stop shop. Overall great customer service, professional unlocking and they had just repaired someones phone before we left and the lady the phone they fixed was just sooo thankful and glad that they are here to help. They are very clean and professional read more

This place is great I came here to activate my verizon phone. I was paying an outrageous price and they saved me a lot of money I have been recommending my friends here. they have over 17 companies. able to choose the best one for you just like they did for me. at the end of the day it's all about savings and these guys at free touch have it. I brought in my mom to get a family plan she fixed her two phones. had her iPhone and Samsung unlocked and we got a great deal on the LG g3. we have a family plan on tmobile. My mom has had simple mobile before and my brother had net10 with his samsung note 3 but we unlocked his phone here and unlocked my moms iphone 6 plus and bought my sis and dad a lg g3 and htc m8. We had everything financed so went good. I would switch myself to the family plan but I have pageplus which is verizon service and so far thats the only Carrier that works by my house. Freetouch looked up my area and suggested the best for me. They know there information and professionals that I relied on to bring my family to. They are great. Try this place and you will not go anywhere else but here read more

I came in to get my phone fixed and they did a great job but a tempered glass for me they didn't charge me to place a tempered glass on my phone I even got their special USB car charger and case great quality there's a lot of people around that do repair but coming to a cell phone shop that gives you a warranty and guarantee their work this is the place to go to I had my own dog grooming place and I've always said my customer to them because about 4 years ago I got my phone screen fixed and now after 4 years I broke my iPhone 6 I know there's only one place to go to a free Touch Wireless I came in here all the customers that I give my dog grooming place I sent them here to free Touch Wireless and I've never heard one complaint these guys are Perfection at its best I trust him with my phones and I'm glad that they are still here for over 5 years doing what they do best and taking care of the city of Santee these are the kind of people that you rely on to take care of all your cell phone issues thank you for Touch Wireless thank you Sean read more

The customer service in this store is abysmal! I went here to pick up wish order and two times when going there the Owner of the store was surly and nasty. He refuses to post the hours of pick up for Wish, he says he cant because hours change,( I say he can because you can change the hours if they change,)He was angry, asked me if I was Lynn, I am not, I said why do you think Im Lynn,He said she was just on the phone giving him a bad time. I said Oh so that means you have more than one unsatisfied customer? Simply post a sign with clear, complete information and you wont have people coming in at the wrong time. It isnt clear when hours of pickup are, so How does one know? when to come? So Then, he said you are banned from store. and called me a cun-, and my mother too, and fu and other nasty nasty things. In all of my 66 years NO ONE EVER EVER has called me that in a place of business. I say stay away from mr Speedy... he has no self control. i would never buy a matchstick from this guy! read more

All of a sudden my phone stopped working, I couldn't receive any calls or texts. I took it into tmobile and was told it wasn't properly unlocked and all they told me was to go to the wireless store in the mall to have them check it for me. When I got there, I was told it wasn't unlocked... how frustrating since I paid a few months ago to have it done. So how is that possible? Anyway, I'm so glad I waited til I got home to search around because I found Freetouch wireless. I brought it in first thing this morning and was told by Shawn immediately that it was put on the block list and he would just need to make a call, since I had my receipt proving I paid my phone in full. A couple hours later, my phone is back to full working condition and he even charged my phone battery. All for no charge! Great service and he was also very informative and helpful. I will definitely be going back to get my cracked phone screen repaired, as they have been the cheapest quote I've found! read more

My HTC DNA screen broke, and I relied on Google to find this place. When I called I asked about the repair cost and for directions on how to get there by train. The woman who answered was friendly and knowledgeable. She gave me a price, told me how long the repair would take, (not longer than 2 hours) and gave me spot-on directions. When I arrived at opening time, I was greeted by another gentleman, who echoed the cost I was given over the phone. I left my phone, and was advised to return 1.5 hours later to pick it up. When I returned, the phone was ready. The price was just as they quoted, and my phone looked like new. I've had the phone for a week now, no trouble, the phone is fine. I would recommend this place to my friends and family, and if my phone breaks again, there's no need for me to look anywhere else. I've added this place to my phonebook, but I hope I won't need to call them ever again... Thanks to the whole shop for the friendly, reliable service. read more

I needed the smashed screen on my HTC One X repaired ASAP. I called Freetouch and they quoted me $199 for the repair and said they could fix it the same day. They said they had the needed part in their san diego store and would have it sent to their Santee location. They took my number and a few hours later they called to say the part was in and I could drop my phone off. When I arrived at the store they told me the quote they gave me over the phone was incorrect. Turns out the price of the part had gone *down* 20 bucks since the last time they ordered it and they were passing along the savings to me. And when I told them I found them on Yelp, they gave me another discount. So the total ended up $170 after tax. In addition to the honest customer service, the repair was top notch. I've had the phone back for a day and it functions just like new. For their honesty, service and fine work, these guys earn 5 stars. I recommend them without hesitation. read more

I saw these guys on Craigslist and they had an ad for accessories so I came in to check it out and I got a rapid car charger this thing is super fast it charge my phone in about an hour and I was in there and I bought a Samsung note 5 that I financed for my wife. It's great because I put her on this $60 unlimited talk text and unlimited 4G internet this thing is lightning speed all she does is usually watch YouTube at work so she's using about 20 to 25 gigs and we used to play a lot with Verizon but so far 2 weeks into this and I've used up 16 gigabyte and I don't pay anything extra it's $60 flat I went from Verizon to Simple Mobile we've had it for a good two weeks now and I don't see the difference in a service call I see savings check out this place they have a lot of stuff from accessories Chargers and really good atmosphere they're very friendly he will feel satisfied when you come to this place because they don't rip you off like Verizon doe s read more

I dropped my HTC Thunderbolt in water 4 days after I bought it. Of course, I did what you're supposed to do with rice, warm car for 3 days, etc., but it just went to a boot screen and stayed there. Verizon and HTC both told me it wasn't repairable. I was about to spend another $350 to buy a used one on Ebay, but decided to research online if it could be rapaired first. I am so glad I did!! I found this business close to where my sister works and called. I was told to bring it in and he would look at it. I dropped it off and he said he would open it up and clean it out and try to reload the software, if it didn't work, there'd be no charge. The next day I called and he had cleaned it, fixed a broken switch, and reloaded the software back to factory settings... Only costs me $25....I had the phone reactivated and it works like new!! I am so grateful to for the excellent service. Thanks so much Freetouch, I will recommend you to everyone I know! read more

I didn't expect the amazing service I received today. Called in, got an estimate...came in..Broken glass...colors changing then yesterday stripes appeared, sensors didn't work, etc.). I received a new and installed iphone 4S Screen and back cover in 30 minutes along with a 6 month warranty. There really is no getting better than that I am extremely satisfied. I was heart broken that my iPhone shattered since I am a year from an upgrade I was basically freaking out and I didn't know if the job could be done....but boy did they do an amazing job! They did a series of tests to make sure the phone passed for everything. I'm so grateful I found them..Radio Shack recommended them. If you have a broken iphone and do not want to deal with Apple's ridiculous non-insurance rates then please come here, you will be very happy with the results :) AND IT WAS SO EXTREMELY QUICK!!! I HIGHLY recommend this place!!!!!!!!!!!! read more

i came into freetouch wireless and repaired my sons iphone 4s and also my samsung galaxy note iii. i also had both phones unlocked from at&t to t-mobile. they recommended metropcs and i had both phones switched to metropcs family plan. i ported my numbers and i have to admit, that after one month. the service is perfect. i love the customer service. my son wanted to have a green screen and they made the complete phone green for him. they replaced my lcd digitizer on my phone. best prices in town. these guys are very friendly and helpful. they took there time to explain the phone plans and also what the repair will be. will definitely recommend family and friends. keep up the good work. you guys is exactly what we need in the cell phone business because you explain it all great prices and great service i guarantee these guys are the best. compare and you will be amazed how great they are read more

What can I say? I just dropped and smashed the glass face of my 5th IPHONE. In the past I have taken each phone back to apple and swapped it for a refurbished replacement. A co-worker told me about this place I called, they quoted me a price over the phone. I went there and was told it would be done in 25-30 minutes. I was skeptical. Looking around the room there was every make of cellular phone. I returned in 30 minutes and there it was, good as new. And at the price I was quoted,... no surprise add on charges, no "discoveries once we opened the phone". Best yet, I was treated respectfully and with a friendly manor. Cant say that about too many places in San Diego. It cost me less than half of the replacement from apple. IM sure I'll drop and smash this glass too. It's just the way it goes for me and phones. I will without a doubt go back. Shawn is who took care of me. read more

I came into freetouch wireless to get my samsung galaxy s4 fixed. i just bought my phone from verizon wireless and my son had my phone and dropped it. it shattered the screen and lcd. I was completely devastated that my phone broke. I called around and had some rediculas quotes to fix this phone. i went into freetouch wireless and they had a few customers at the store they told me that they had there phone fixed here and they will not go anywhere else because these guys have professional cell phone repair. They are right, because not only did they fixed my phone within 30 mins but they did it at a great price. Its been 2 months now and my phone works great. I will definitely be back and i have started to come here to buy my accessories and switched services to NET10 Home with the unlimited talk text and 4g web only $50. Get to know these guys. they are the best read more