I want to start by saying the 5 stars are for matthew and ahmed, cox customer service on phone and chat has gone right into the trash, after missing 4 scheduled times, no updates, no calls, no help. I almost considered just taking at&t's low internet. I strongly urge anyone that can help it to not bother with their phone service its just foreign call centers, no solutions, and scripted answers. But matthew and ahmed got everything taken care of in 10 minutes (not an exaggeration) what cox's customer service couldnt even show up for 4 times. Thanks for helping me salvage my birthday guys read more

We have been with Cox for over 40+ but had to cancel wifi and phone service due to a move. They couldn't access our account over the phone without the passcode to cancel. We had to bring our equipment into a physical store with our ID to cancel. The Santee location is in a plaza with plenty of parking. The store itself is spacious and bright. When you walk in, you're greeted and to sign in on the tablet. We were number 2 on the list. Everything was fast. A receipt was printed to show proof of equipment return. read more

Cox Store - Inside with comfy seats - Television Service Providers Near Me - Santee, California

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Worst customer service ever, Melissa had horrible attitude , she kept giving me false information and wasted my time

I went in to cancel my home internet due to an upcoming move. Called the call center, tried to cancel, Filipinos that barely speaks English just wasted my time. Worthless people. Walked in, the workers were all chilling talking and watching football, Ahmed saw me and approached me right away. He asked what I was looking for, told him I needed to cancel my service. He said ok, small talked for a few minutes, boom, done. I am a business owner and deal with customer service daily. Ahmed was a polite, professional cox specialist. Happy that he was there today to help me, go on and ask for Ahmed if you need anything from cox in santee! read more

Hello Cox, I'd like to share some feedback regarding my recent visit to your Santee Mission Gorge location. My husband and I went in to discuss some concerns and unfortunately had a very disappointing experience. The representative we dealt with, Melly, was unhelpful and displayed poor customer service. Frankly, it was surprising to see this level of treatment in a role that's meant to serve customers. I strongly encourage better training and accountability for staff in your retail locations. As customers, we are the reason these jobs exist, and we expect to be treated with respect and professionalism. Your yelp review for this locations you can see is poor. Hope your company is paying attention because the consistent negative feedback back, including my experience, should be very concerning! read more

After being a customer for 20+ years I canceled my account after having horrible customer service. I went in to cancel my account and I wasn't even asked why I'm canceling my account. It showed how much they cared for my business. Verizon gave me internet for half the price. read more

First of all they lied about the cell phone service, and then lied about the billing. I have been a loyal customer for 10 years. I just called to talk to someone about this and kept saying sorry I did not catch that . I have 24 more months and then I am out. Worst customer service ever. read more

Cox is the best! It's easy to use and has super fast internet! We just returned from Washington State, and now that we're in San Diego, I'm hoping everything goes smoothly! Plus we still used our router. read more

Cox Store - Television Service Providers Near Me - Santee, California

What a rip off. $95 a month for a two year contract and it doesn't even include unlimited data for home internet. We had cox many years ago, until we moved and switched to ATT, because cox was so expensive. We are moving and I was looking to switch back because they had 1GB speed. When we went into the store they asked if we wanted additional data - because it wasn't unlimited. We use streaming for TV and so they said we would need to purchase additional data for another $50 a month. What a joke. So if you want fast internet, but not very much of it, go with Cox. We will be sticking with ATT. read more

Friday was my second time visiting this store and it was even better than the first -- in the past couple of years since my original visit, the store looks shinier and newer and there were a ton of friendly staff members there this time, several of whom greeted me when I arrived! Trevor quickly asked me how he could help and confidently took care of swapping out the balky cable box -- he was personable and kind, and left an excellent impression of the store. He clearly enjoys his job and it shows! Thanks, Trevor! read more

Was on hold for 1/2 hour. Customer rep could not speak English. Ask for supervisor never got one. We need another cable company bad

Yesterday my wife and I went to the Cox Store so she could update her phone. She currently has Cox cell service and it has been working fine since they added the ability to use WiFi for phone calls but the phone is showing its age and she wanted to get a new one. We entered the store and were greeted with courtesy. The representative listened to my wife and proceeded to look up a new phone and any deals available. So far so good. After discovering that the model she wanted was not in stock she consulted with her colleague and my wife was directed to go home and to order it online which we did, as we fumbled through the hoops presented to us during the online process. We hope we did it right. My low stars are from not completing the service at the store. We pay a lot of money for the phone and internet service, why couldn't the representative help my wife order her phone while we were in the store to make sure we got it right? What happened to customer service? read more

I needed two new remotes and a Wi-Fi box. I was greeted by a very friendly person who immediately took care of my requests. Very friendly, efficient and accommodating. You can't ask for anymore than that. read more

Loading... Fetching messages... August 11, 2024 at 2:51 PM Oliver Oliver Hi! I'm Oliver, your Cox Virtual Assistant and I'm here to help. Just to confirm, are you currently a Cox customer? Yes Oliver Oliver Ok! Thanks for confirming. Please select the option that best suits your needs, or in a few words, type in your own question below. Something else Oliver Oliver I'm happy to help you! In a few words, give me a little more detail about what you need. I work best with questions. Why is my bill for unlimited home internet so high (165.00) when spectrum offered me a way less unlimited plan? Oliver Oliver I can help you with your billing questions! Oliver Oliver Please select one of the following options: I already asked my question!! Oliver Oliver I didn't quite understand that. Please try again, I work best with short phrases. To reach a representative, type "Live Agent" at any time. How much are unlimited streaming plans for my home? Oliver Oliver I can help you with your billing questions! Oliver Oliver Please select one of the following options: Pay Arrangements Oliver Oliver Let me get you to the right place! Oliver Oliver Select the following link to see what payment options are available. Your not helping me Oliver Oliver I didn't quite understand that. Please try again, I work best with short phrases. To reach a representative, type "Live Agent" at any time. Why Oliver Oliver Oh no, I still didn't get it. Will you try rephrasing one more time? If I can't figure it out, I'll connect you to an agent. What are the current plans for home internet service Oliver Thanks for hanging in there with me! Oliver One of our Live Agents would be happy to help you. Want me to transfer you to one now? Yes Oliver Oliver Let me get you to a Live Agent who can help you with that. Dev N. Dev N. Hello! Welcome to Cox Communications. My name is Dev. I understand that you want to know internet plans and you need assistance with it, be certain, I'll surely help you with it, before we proceed further, may I know that who am I chatting with? Why is it taking so long David Dev N. Dev N. David, nice to have you on chat, I hope you are doing well, to authenticate your account, can you please provide me a minute for it? Ok Dev N. Dev N. To authenticate your account, can you please provide me your registered mobile number and your 4 digit Cox Pin? 6194567318 ; 9696 Please call me Hello Dev N. Dev N. I'm sorry, but I'm unable to make outbound calls. I'd be happy to assist you further in chat. How does that sound? Ok It's ironic though, company that offers tele service cannot make calls...not a good sign...lol Dev N. Dev N. David, I have successfully authenticated your account, can you please provide me a couple of minutes while I look into your concern? Go ahead Tt Ty You still looking brahda Dev N. Dev N. David, in case you think that you are paying more for lesser services, I can help you with upgrading plan at a very low price where currently you have the Cox Internet Ultimate Plan of 500MB download speed and the Cox Panoramic wifi PW6 modem, you will get the Cox Go Beyond Fast Plan of 2000MB download speed and along with you will also get the new, upgraded and latest Cox panoramic wifi pW8 modem which is the topmost modem of Cox, this is the most premium plan of Cox, I am sure that you will never regret it, would you like to get it? Prices I am interested in lower prices unlimited internet. 165.00 a month is ridiculously high Dev N. Dev N. According to your request, this is the best that you can get right now, I am sure that you will never regret it, your services will be increased by 4x, also, the monthly bill after the upgrade will be just $170,00 including all taxes and fees and no hidden charges, also, when you get this plan right now, you will also get the best available discounts in future, would you like to get it? Nope I will see if other services offer better deals and leave cox service if I must. I cannot afford the hi costs of cox services. Dev N. Dev N. Sure, I respect your decision, apart from this, is there anything else I can assist you with? Thanks for confirming cox cannot help me. I thought that is what my answer would be. Instead of helping lower my cost they only offer what I should have been getting and higher costs. This service is bad, constantly going down also. I will post our discussion in yelp. Seen 3:18 PM Thanks for confirming cox cannot help me. I thought that is what my answer would be. Instead of helping lower my cost they only offer what I should have been getting and higher costs. This service is bad, constantly going down also. I will post our discussion in yelp. Type a message... they offer nothing less than higher outrageous prices, they are ridiculous service drops a lot also. Internet only costs me a month 165.00 and I called to look into lower prices see the discussion above. The cox store cannot help me either.:( read more

Their customer service for cell phones is atrocious. I had no internet service for over 2 hours and I was lost in the worst part of town, and I could not get Google to get directions to Where I Was Going. So I missed my appointment and the chocolate cake with chocolate frosting and chocolate decorations that was in the back seat completely melted and was destroyed! When I called customer service I was on hold for an hour and never got to speak with anyone. ( That's a quarter of a tank of gas.I'll never get back.) So I went to the store on Mission Gorge Road and waited another half an hour, and I got Ahmed, who could not have cared less about my problem. And he said, "It's a Verizon problem. Talk to them. " Cox downloaded some software on the weekend and it totally messed up my phone so the functions that I have been using for over a year now did not work. I'm leaving Cox mobile today. There has to be someone who has better service than Cox Mobile! read more

Not really happy I have not had Internet or cable since about 1:10 today. We have a brand new TV and I'm not really happy about it sitting there all black. I understand things happen Tech goes down, but they sent me a damn text telling me that the problem was fixed. But it.that was b**l s**t. Ball seat so I tried to call them to have them put me on there. Text me when it's fixed and they said they can't help me because there's a order to fix it and goodbye. I cannot get them to answer for nothing now really kind of mad about that. I sure do miss the awesome service they used to have they couldn't be beat like 15 years ago and further back Cox was the absolute best business not so much anymore I'm so sad. They got our cable and internet back up and we're apologetic for the confusion. They ultimately fixed the problems. Very happy now. Thanks for stepping up Cox. read more

I hate this company it's always a problem. Internet gies in and out all day So kicked off work or sites TV the worst! Daily goes out had technician here yesterday and in less the 20 hours even worse! I am paying hundreds of dollars a month fir not 1 thing to work right! I would never advise anyone to buy your service cuz its not its a ripp Off. So as o have no TV I will start calling your replacement cuz you should been fired 1 st x 10 yrs ago! read more

Cox Store - The daily TV go out the daily internet off and on and the landline only allowing out bound calls for 10 yrs! - Television Service Providers Near Me - Santee, California

These comments are directed at this store, and not the call centers. Stopped here to return some phone equipment. Was told I had to have a mask or I would be refused service. The sign says "If you don't have a mask, we're happy to assist you outside. All I wanted to do was drop off equipment. It literally got to the point that an employee started kicking the phones out the door with their foot. And to think, this is how kids treat their elders. Kids read more

Cox Store - Mask Mandate. "Happy to assist you outside" - Television Service Providers Near Me - Santee, California

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I checked out the other reviews but I have to say I had a very pleasant experience when I walked in. Firstly around 3 o'clock today 06/01/2019 it's not that busy. I walked in and although I wasn't greeted instantly because the person standing ahead of me was taken to the line, I did see another staff person at the register to the right who called out to me greeted me and assisted me in returning my old cable box. Simple, smooth, easy transaction and I got a receipt for the return. All of the staff that were in there were spread at their sections helping people and everyone look like they were having a good experience. This is a nice clean establishment and the doors were open on this hot day but it was super cool inside. As I return that old bulky box it was simple and easy for me to set up the new contour box last night. I needed some help with technical support because I got splitters and all kinds other gadgets such as their internet and my DVD/Blu-ray player but that technical support on the phone was seamless and smooth. Now in general am I satisfied with their service is completely no. I do think this is ridiculous and overpriced for basic cable and expanded basic cable but what television I do you watch I enjoy and my roommate and I enjoy the benefits of the services. I've been a long-time customer, continue to be loyal and at times when I shouldn't but when I have issues and problems I called them it's usually fixed or I'm offered a discounted rate for another year. read more

Cox Store - Super quick and easy to turn in my old cable box. 06/1/2019 - Television Service Providers Near Me - Santee, California

Too much money. Reluctantly, I cancelled after most recent price increase. I did call billing, I was transferred to Loyalty but despite calling regularly over a 14 month period, there was never an offer that could be applied to my ever rising bill. I finally cut the cord. read more

Kolby helped us recently switch over our very expensive Verizon and was awesome. He transferred three phones' data, was spot -on about the new service and bundled our cellphones and internet service to save us money. I changed my whole opinion about Cox after we saved so much on our three cellphones and the connection is just as good if not better than verizon. read more

As with everything cox does, this is the worst experience ever. Long lines, slow, uninterested employees.

The Santee location (right next to Sprouts) is very conveniently open until 8pm on weekdays. Our monthly payment check for the Cox Cable got lost in the mail. Paying at the Cox Store kiosk was a great option. Thank you, Ahmed, for courteously and professionally guiding us through the transaction. Cox got its $$ on time and a happy customer. Win-win all around! We sure will be back. read more

I work in customer service and this was a horrible experience from Daniel and Manager Colby after returning to the store bc our replacement internet equipment was beyond used... WiFi password on router was scuffed up upon trying to set up at home so we returned to the store with this complaint and were told "our complaint is over nothing' and they admitted no fault other than to blame us for not taking a closer inspection of the router before leaving the store. I did briefly look at it and was told this was new replacement equipment just to find out that was not the case. Avoid Santee Location At All Costs! read more

Cox is terrible! I cancelled service, was told to visit a store to return my equipment. Which I did. The man helping me was soooo confused. "Are you keeping your internet?" Ummm I just gave you the modem, and I told you I am cancelling all services." This convo went on for 10 minutes in which I repeated that same thing 5 times. Then he says well you may get billed for another month. "What!?" I called, cancelled and returned the items on the date I was told too. He asks me "who told you this?" I said customer service. He says was it on the phone or via mobile chat. Thank god I did mobile chat and screen shot the agent giving me these directions or they'd try and bill me again!!! Between this kind of thing and the fact they continued to hike the bill, and would rather lose you as a customer than bring your bill down and retain you. NO THANK YOU! read more

Easy to walk in and handle my account. The representatives at this store helped me find a better plan that fits my needs. Thanks so much.

If I could give a negative number I would. I had a faulty piece of equipment that I took in to trade for another one. When I got home I had an email that my bill was going up $7 a month!!!! It was their bad equipment. read more

By far the worst internet provider you can ever go with. Nonstop issues and the customer service is leaps and bounds the worst i have ever seen. If you can get dial up that is a better choice.; read more

Cox Store - This is a picture of the support you will get from COX when they don't provide what you pay for. - Television Service Providers Near Me - Santee, California

I don't know WHY there have been negative reviews with this store. I just left there a happy camper because Derrius went above and beyond to make sure I left with everything I needed. The rest of the staff was very kind to other customers walking in and no negativity from anyone at all. Their customer service is top notch. I appreciate their professionalism and service. Thanks, Derriius! read more

Cox Store - This guy, Derrius, is fantastical. : ) - Television Service Providers Near Me - Santee, California

I stopped in this Cox Store to drop off my cable box to terminate my television cable usage but keep my internet. The young man who helped me was friendly enough and was able to clearly explain the procedure, the credit due to my account, and how my internet fee would go up since I was breaking up the combine discount fee with T.V. & Internet. I wanted to keep my internet bill relatively the same so he helped fix the situation by reducing some internet speed which was fine with my because I have noticed a difference in any way so far. Thank you for your assistance. read more

We just switched over from AT & T to Cox. The account wasn't set up correctly. Our bill is more then we were quoted. The picture quality has been worse then AT&T. You can't fast forward or rewind live tv with either DVR. I've had to call customer service 2 different times to get my account set up so I can log in to pay my bill because they won't send me a paper bill. The last lady I got in Tech Support took very good care of me therefore the two stars. Everyone has been friendly, but just don't know what they are doing except Technical Support. My printer has not worked since the internet was installed. Two of our friends have had traumatic brain injuries & they both were taken advantage of one with Cox tv service for a bill over $200 when he only wanted basic cable & the other got talked into the home security system. read more

Darius was amazing, he got us in and out in a single Cher song verse. Absolutely the most painless internet store experience I've had in my entire life. I almost wanted to stay longer just for the vibes alone. read more

Service here is excellent. I've had to come in 2 times. First, to pick up a splitter kit. They let me skip the line and just handed me the kit. Sweet. Then I came back because I had an issue doing self-configuration of my modem. I couldn't complete it because it was for new service, and they apparently have a long account number you need to do that... that they don't give you over email. I did have a frustrating experience with internet chat based tech support which couldn't even locate my order, despite me giving them the service address, order confirmation number, etc. They insisted they couldn't find it. But... I came into the store and they found it right away by my phone number. Yay store support! Big down-side: the lines here are ridiculous. I had to wait half an hour. However, they do have a flat-screen TV with the next 10 numbers on it. And there's a Sprouts next door. And benches outside to relax / have a snack on. So that's the back: get your number, go to sprouts, grab a snack, and stay nearby on the bench. Check the numbers on the screen every 5 minutes or so. That way you can avoid the teeming mass of humanity just inside the double-doors. read more

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Darías was not very helpful as he smirked at me , and said I was chosen as one to pay a deposit on my boxes !! I was not told that on the phone !! He with a half smile on his face didn't even try to talk me out of canceling my 218$ a month cable service that I was signing up for !! He just smirked me on out the door !! Didn't care didn't share ?? I call that customer service !! AWFUL !! read more

Just returning equipment but this was as easy as it gets. The store is large and comfortable. It is very well staffed. I was greeted the moment I walked in, led to a counter and completed everything in less than five minutes. read more

Prior to a move I bought a 500Mbps internet only package for my new residence in La Mesa. The service rep told me to click the link in my email to start service on my move in day and service would be live. It wasn't, and 4 hours of tech support later it was up and running. Initially at a speed too low to be compared to the advertised 500Mbps then finally up to speed. Fast forward a month and I'm seeing 1/10th the speed advertised over the past week and today my modem stops receiving internet connection every 20-40 mins. Damn shame Cox has a monopoly on my apartment building. read more

Cox business solutions are literally the WORST utility I have ever had the displeasure of dealing with. If there is any other internet provider out there in the Santee area ...PLEASE reach out to me so we can switch providers!!!! Too much to go into. Literally every aspect of our service SUCKS!!! If you have any other options take it! Do not go with Cox Business! read more

Lol. Do I even need to explain? This is a poor excuse for a business. Our modem is pretty old, it literally died and when we called them, they said, "oh. I see you have an older modem. Looks like it's not going to work anymore. Bring it to the store and we will get you another one." They can't reach out to their customers and let them know BEFORE this happens. I work from home, I wasn't able to complete my work day. I did go and exchange the modem, they weren't able to get it working and said since it's a holiday weekend, there is no one else available to assist us. When I explained to the customer service woman that I work from home, she replied, "honey so do I. It's not that big of a deal." However, I am a provider, not a customer service rep. There is sort of a difference. Fast toward, it's still not working and they have no idea when they will be able to help us. It's pretty pathetic in my opinion. Don't go to Cox or use them if you have a choice. read more

I was very fortunate to have such excellent customer service at this store when asking about my plan and Darius was very thorough explaining everything to me in a way that made sense and even told me about the new camera services that are coming soon. It doesn't apply to me but i appreciated the time he took to explain it anyway. on a side note, Not sure why some people have to act like Karens and blame the store sales people when they have no control of what was already established but im glad i have a good store that listens and cares about my service :) Make sure to ask for Darius for all your service needs because he was excellent and represented the business perfectly read more

Hey Al what's wrong bro? Why you have an attitude right off the bat. Keep your problems at home Al, you ARE on the CLOCK. Unbelievable man, customer service is everything brother. You are at the wrong industry. Get moving! read more