After an absolute clinic in poor customer service at ATT, coming to this store was a breath of…read morefresh air. A younger lady helped me (I'm sorry I didn't get a name) and was extraordinarily easy to deal with. I canceled my ATT service and activated my phone with TMobile, but I needed to transfer my phone number. I came unprepared and had to wait for my wife to return with my old phone to get some information off of it. The employee was not annoyed and didn't even make me get back in line. Instead, she talked to me like a valued customer for the couple of minutes it took. Once we had all the devices needed, the transfer was done in less than ten minutes. She knew what she was doing on both iPhone and Samsung, and made the process so easy. I had additional questions about my plan and she answered them all and made it easy to understand. I've had multiple family members switch to TMobile and they had nothing but great things to say about this location as well. Ultimately, their service was better, plans were cheaper, and this is a much better customer experience.

My partner and I were having issues with getting the information from the 13 to the 17…read more We originally went to the store on Grossmont where we were going to have the information transferred. We ran into Fallon. She couldn't care less about good customer service. She was texting on her phone for the entire time we were there. She said we were all downloaded and when we got home no apps or contact were transferred. I thought i was going to have a weekend of downloading 100 apps. I called the store in Santee and spoke to Gabe who said to bring in the phones and they will fix the problem We went to the Santee store today and met with James. James did everything to get the information from the 13 to the 17. He was patient and genuinely cared about helping us. He was with us for a bout and hour and when we left the phones were perfect. I couldn't thank James enough for his professionalism and excellent customer service. Thank again James. Give the man a raise

I got my iPhone fixed here a few months ago when the back cracked. The process was painless and I…read morewas very happy with the price. It looks great! Definitely recommend checking out if you need a repair!

Prompt, professional and knowledgeable. They are friendly…read moreand helpful. Their rates for the repairs are reasonable.

as always, i continue to come back to this store.. this recent trip was the best experience ive had…read moreBY FAR. bryant was such a perfect rep. very positive and had answers for almost all my questions. he was helpful and explained why "this" wouldn't work with "that" and vice versa. i will say, it sucks that they didn't have any iphone 16s in stock, BUT considering they just came out (and everyone is getting them) i wasn't going to knock them down for it. bryant was also helpful in explaining the shipping information (since they didn't have 16s in store) and getting everything squared away for us!

I don't even know where to start, honestly. ATT seems to teach their employees customer service…read moredoesn't matter and that they're so big they could care less if people discontinue service. You're treated like a worthless waste of time here. They don't care whether they have your business or not. I went in on 1-1-26 with an unlocked phone. I was very bluntly told they couldn't do anything to activate the ESim because of the type of account I had. It would work with a regular ATT account, just not mine. I was told "go return it and get an ATT phone." Needless to say, I was a bit irritated as absolutely nowhere was this presented as a possible challenge. As I turned to walk out, the salesman sarcastically tried to sell me their fiber internet with a wry grin on his face. I went home that night and activated the phone with T Mobile. Went to T Mobile today and transferred my number and received EXCEPTIONAL service. I followed that up going back to this store to discontinue my phone line. I walked in and the employees asked what I was there to do and I told them I wanted to cancel my service. They took my information down and checked me in. 35 minutes later with my family waiting, an associate helps me. He immediately tells me they can't discontinue service in this store. I clarified that they can do everything here except discontinue a line, and he confirmed. He told me to call customer service and gave me a business card. I said it was absolutely unacceptable that I told the initial employee what I was here to do, and they made me wait 35 minutes to tell me they couldn't do anything. I said the customer service like this is why I'm leaving. The employee didn't care, offer an apology, or anything. He just told me well go online and cancel your line, it'll take 5 minutes. My family has a combined 80+ years and two retirements from ATT, and they're embarrassed and don't even use ATT services anymore and haven't for years. That should tell you something. When I told this associate this, he said that's ok, they can cancel too. Not a single care about losing 6+ customers, especially with a new fiber internet connection in our area. Absolutely pathetic customer service here and I wouldn't wish ATT on my worst enemy. I'd go without phone and internet before I ever signed up with them again. DO NOT come to this location and do not give them your money.

Any time I come to this location for help it is always a good experience! Mike has super helpful…read morewith our business account and makes me feel like he has our best interest at heart when suggesting account or device changes/options. The whole staff is friendly and all seem to be willing to help or answer questions if/when there's a wait. Thanks for all the help over the years & in the years to come! :)

I am writing this review to report an egregious experience on 5/1/26 at approximately 3 PM. Two…read morefemale employees willfully removed me from the store when I clearly explained that I am a contract customer with current service and my phone is locked and unable to not only call their customer service, but no access to emergency 911. That is a violation of FFC laws as a utility. I will make it simple. Here is the email I have sent to the FCC, PUC and CA Attorney General Citizen complaint department: "Dear FCC,etc, I am a Verizon customer, and on May 1, 2026, at 9824 Mission Gorge Road, Suite A, Santee, CA 92071, I was denied essential service despite having a locked phone and being unable to contact emergency services. As a utility, Verizon has a duty to ensure my access. This failure put me at serious risk. As I walked through the store, several customers expressed confusion and concern, also unsure of what to do. Please investigate this egregious breach of duty." I hope this eliminates your egregious treatment of customers----my account dates back to 1992. DO BETTER. Adjust your attitude. You are NOT a privilege, you are a utility. Adhere to the rules! Share more

I wanted to take a moment to thank you for the incredible service you provided when repairing my…read morephone. Not only did you fix the issue quickly, but you didn't even charge me for the repair -- something I truly appreciate. A couple of days later, I realized I had dropped some money in the store. When I called back, Eddie -- the same gentleman who originally helped me -- let me know that the money had been found and kept safe. That kind of honesty and integrity is rare. Great ethics. Great service. Thank you again for going above and beyond.

I was very frustrated. I thought my iPad charging port was broken. They took the time to let me…read morevent. Then they kindly told me I was using the wrong charging cord. I appreciate the time they took to help me.

Last week I needed to reactivate my boost phone line. Sean was super-cool in getting my line back…read moreon. He explained a lot of technical stuff to me and went above & beyond imho. He is a small business owner and we need to be helping out these folks and supporting them more as consumers. Plus, he will give you the best customer service and set you up on the best phone plan much better that all the big companies can -- and he can do it for less $ in most cases! I will definitely use FreeTouch Wireless in the future! A+++++

I came into free touch wireless and they are great I was able to apply for financing and I got…read moreapproved I got a great deal on the iPhone 15 pro Max I was able to add it to my T-Mobile account this guy takes care of you I promise you fair pricing I even got a used phone which was a Samsung for my kid didn't pay anything for it and I'm only paying $25 a month for it they are the most honest people and Sean gives you the best price in town when you go tell him Nick sent you and this is my go-to shop from now on. I was able to compare prices with T-Mobile he showed me different phones all the phones are labeled with prices so there is no hidden fee this is definitely a great gem to know the people here.

Fast and professional! Nuf said Good, friendly and quick…read morewhat else can I say? A few more thoughts?

If you're looking for an honest, timely, and reasonably priced computer repair shop, this is a…read moregodsend. I had already taken my computer to another store on Federal Boulevard in Lemon Grove to fix the charging port. They kept my computer for over a week and then told me that they couldn't fix it, but they didn't offer an explanation. However, Phone Zone Wireless fixed my computer in less than a week. They charged me a fair fee and were courteous, professional, attentive, and punctual. For these reasons, I highly recommend this location for reasonably priced, highly competent, dependable, and honest computer or phone repairs in San Diego!

We have been with Cox for over 40+ but had to cancel wifi and phone service due to a move. They…read morecouldn't access our account over the phone without the passcode to cancel. We had to bring our equipment into a physical store with our ID to cancel. The Santee location is in a plaza with plenty of parking. The store itself is spacious and bright. When you walk in, you're greeted and to sign in on the tablet. We were number 2 on the list. Everything was fast. A receipt was printed to show proof of equipment return.

I went in to cancel my home internet due to an upcoming move. Called the call center, tried to…read morecancel, Filipinos that barely speaks English just wasted my time. Worthless people. Walked in, the workers were all chilling talking and watching football, Ahmed saw me and approached me right away. He asked what I was looking for, told him I needed to cancel my service. He said ok, small talked for a few minutes, boom, done. I am a business owner and deal with customer service daily. Ahmed was a polite, professional cox specialist. Happy that he was there today to help me, go on and ask for Ahmed if you need anything from cox in santee!

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Jay and Samir we're great. I called around looking for someone to help replace the USB-C port on…read moreour 3rd gen iPad Pro. A lot of shops around town said they don't carry that part, and we'd have to wait a week or two for special order. Not Konnect! They said come on down, not only did they have the part on hand, but they were the best price in town. They performed their technical wizardry on my daughter's iPad and she as happy as a clam!

I dropped my Xbox off for a bad HDMI port and they did an awesome job. They cleaned it thoroughly…read moreand got everything working perfectly. On top of that, they found and replaced another part that wasn't even in the original quote and did it completely for free. Super honest, fast service with great communication. My Xbox is running like new again. This is A1 service all the way. I'll definitely be back if I need anything else and I highly recommend them!

They did a great job repairing both camera lenses and my camera on my iPhone 16. I will definitely…read morebe going back for any future repairs!