I had an amazing experience at TouchTel Wireless in Grossmont Center! From the moment I walked in,…read morethe pricing was straightforward and transparent, with no hidden fees or surprises. The service was incredibly fast, and Sam had my phone repaired in under 30 minutes. Sam was knowledgeable, professional, and honest. I really appreciated that he didn't try to upsell me on products or services I didn't need. It's refreshing to find someone who genuinely cares about helping customers instead of just making a sale. If you're having any phone issues--whether it's a cracked screen, a repair, a new phone, or you're looking for accessories--I highly recommend checking out TouchTel Wireless. They're conveniently located on the northwest side of the Walmart shopping center at Grossmont Center. Great prices, fast service, and outstanding customer care. I'll definitely be coming back and recommending them to friends and family!

They didn't have any of the mobile devices I needed, and they also attempted to sell me a device…read morethat hasn't worked on any cellular service services in over a decade. I was not thrilled with the service or offerings here. Unless you're looking for just lanyards or small accessorizing merchandise, I wouldn't bother here until they're able to resolve. The bigger issues indicated above.

I would highly recommend this place. I've been there a few times to fix different cell phones…read more Steve is always kind and very helpful. He fixed the phones the same day. I had shopped around, they had the best prices and outstanding customer service.

Had an iPhone that couldn't restore to factory because of a broken button. The "geniuses" at Apple…read moresaid there was nothing to be done. Brought it here and in an hour they were able to get it to finally restore to factory. Highly recommend

Good Evening Everyone. If Anyone in San Diego, La Mesa, Etc... are looking for an upgrade and or…read moreGreat Services for Cell phone Services, TV, Internet Bundle Services. Please visit the Grossmont AT&T store at The Grossmont Center for the most "Amazing" Customer Service. Please ask for ( John) and or any one of his Sales Associates, for the Best Experience I have had in a very longtime. I just wish I could have Rated this Experience Higher than 5 Stars, Over and beyond my Expectations. Once again Thank you for Everything, I Now have peace of mind. If you've tried Verizon, T-Mobile, Cricket, Etc. Now come Experience the Best in Quality Service at AT&T hands down.

Went there to return / exchange a phone, they said I could not. Found out later they were wrong ,…read morethey just didn't want to do it. Very disappointed. Spent two hours on the phone trying to get return label.

Bad. The guy working there was not attentive. Not helpful. I walked away. Not coming back to that…read morestore.

The ATT Store manager, Andre, explained everything carefully that I would experience if I switched…read moremy 4 lines from another carrier. He took the time to listen to my concerns and got to know something about me. He didn't attempt to "shoehorn" me into a plan I didn't need because he wanted the right fit...and he had done his homework about the plans ATT offered. But most of all, there was good "chemistry" in the way he interacted with me, sharing personal experiences that were appropriate and interesting about the phone and life. While I was there, a handful of other customers stopped by to pick up their phones that they had dropped off previously for apparent issues to be fixed. So there appeared to be "customer support" after the "sale." I don't think one can expect more than this in initial purchase or follow-on customer support for any consumer "thing"-- from buying a refrigerator, to tech gear, to a car.

I had one of the worst customer service experiences I've ever had at this location. From the…read morebeginning, the representative was rude, dismissive, and came across as condescending. He repeatedly interrupted me, did not allow me to fully explain my situation, and made me feel like my concerns were not being heard. Rather than trying to understand the issue, he blamed me for not having my device unlocked before switching carriers. As it turned out, the problem was completely outside of my control. The phone was a hand-me-down that was still carrier-locked to the original owner's account, which is why I was unable to unlock it myself. Instead of offering assistance, he simply told me there was nothing they could do and that I needed to call customer service. Since my phone was unable to make calls, I politely asked if I could briefly use the store phone to contact customer service. He refused, stating that he was leaving and questioned why he should let me use the store phone. I had no way of knowing his work schedule, and his response came across as unnecessarily rude and lacking basic customer service. He also failed to provide any reasonable solutions or guidance for my situation, leaving me feeling completely unsupported. I work in customer service myself, and I would never treat a customer the way I was treated. Regardless of whether an issue can be resolved immediately, every customer deserves to be heard, treated with respect, and provided with reasonable guidance. Overall, this interaction was frustrating and disappointing. I expected to be treated with respect and at least be given the opportunity to explain my situation and receive guidance. Instead, I left feeling dismissed, blamed for something that was beyond my control, and without any meaningful assistance. I will not be returning to this location, and I hope management addresses the level of professionalism, communication, and customer service being provided.

Cricket at grossmont center is the best because they got better value in phones they got amazing…read moreplans they got hot spot routers for sale they got phones for sale their customer service is amazing they are the nicest people ever you could come across for phone plans they are the wonderful people ever

Again! Great service combined with discount prices. Chris did me a huge favor by fitting my screen…read morereplacement into the last 20 minutes of the business day. Screen works great. Time saved. Another repeat and loyal customer!

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Had an issue with my iPhone 16 being dropped and the right lower corner of my screen cracked so I…read morecouldn't use my touch screen properly on my phone. Decided to try this place out since I've never needed to replace a phone screen and I am 100% happy with my experience. Me bothering to leave a yelp review is proof enough ! Julia was an absolute sweetheart and made everything extremely easy for me and the service itself was quick and simple. Took about 40 minutes for the whole thing. I did have an extra smaller issue that arose, but they were so accommodating and let me come back in the next morning to fix it for free ! Recommend coming here highly!

A friend recommended this place for their excellent skills and affordable prices, and I'm really…read moreglad I went. I spoke with Julia on the phone after I dropped my phone, which had water corrosion on the charging port. She gave me a very reasonable price for the repair and reassured me, explaining that it likely just needed a simple cleaning, but also clearly told me the cost for replacing the charging port in case it turned out to be necessary. She was incredibly kind, and once I brought it in, she cleaned it within minutes.

When Classic Audio Repair was open in the city of San Diego off of Adams avenue, Fred helped put…read moresome audio equipment together. I recently reached out to Fred for a turntable repair. After listening to the issue via a phone conversation, Fred opened his books and created an appointment. I arrived on time to find Fred unencumbered by other matters-ready to look into the problem. Fred resolved the issue for a reasonable fee and I'm back to hearing some great music! Call ahead for an appointment.

I am grateful to have found this trustworthy, highly skilled artisan in the specialty field of…read morestereo electronics repair. This skill level is only attained slowly over decades, and I enjoyed getting to share a little time with him while he troubleshot my Denon DP-62L turntable. The challenge now is to find the part that was discontinued in the 1980s. But I am determined to find a solution, even if I have to learn how to rewind the transformer myself. I will return with the part to let you replace it as my soldering skills were really last used in 1996. I want this to be done correctly, and I trust will happen at Classic Audio Repair. Thank you for your help. Since he only found the problem, and getting the failed part will be a challenge, if even possible, he charged me only for troubleshooting time, but not even enough for that. His business ethics are very fair! It was an hour of my time well spent. And I do have hope for the ultimate repair of my 42 year old turntable.

The Team at Mobile Today Wireless did a fantastic job in changing out my tired/nearly dead battery…read morein a 2018 MacBook Pro. I supplied a good quality battery, they did the work - fair pricing, same day... back in business. This is the kind of business that I love - local, talented, providing us with a service that the big guys gouge you on. Props.

I have an iPhone 16, and my USB-C charging port stopped working. I took my phone in to have it…read morelooked at, and their team quickly determined that the port was simply dirty and did not need to be replaced. They cleaned it for me and showed me that it was charging properly again. I was extremely happy with the service I received. They easily could have recommended replacing the charging port and charged me for the repair, but instead they fixed the issue without trying to sell me something I didn't need. I really appreciate their honesty and great customer service. I will definitely go back here for any future phone repairs and would highly recommend them to others!

Quick and reasonable iphone screen repair. They have a store front and were professional and…read morecourteous as well as knowledgeable. I appreciated the advice given. Thank you!

Came in got a reasonable and affordable repair and fix. Vince is the man Thank you guysread more