My phone is my life and I refuse to take it anywhere else but here. Not only do I rely on my phone…read morefor work but it holds many memories that are very important to me. David is always incredibly helpful and will not charge you if he cannot diagnose the problem, which he always does but knowing that helps with the anxiety of dropping off something that is essential to my work life. I always leave my phone knowing it is in good hands and that is the majority of the anxiety when you already have the stress of not having a functioning phone. David is incredibly friendly and knows the stress of having a phone that is not working so never do I feel like I'm leaving my phone with an uncaring stranger. I don't even think about taking my phone anywhere else, David always knows what he is doing, fixes the problem and on top of that has my trust. I cannot express how much I appreciate his work and professionalism. I'd give him more stars if possible.

Had issues with my charging port, I figured it was all the lint/dust buildup into it. Went in and…read morewas greeted warmly by David, told him my issue and he went right to work on it and took a whole 3 minutes to fix it. Plugged it in onsite and works perfectly again. 5 stars and will return soon with my MacBook for another fix

The guys here are awesome! Im going to submit this review for the north park and downtown location…read morebecause the fellas at both of these shops have helped me. I brought my iPhone 12 Pro in to have the back glass replaced (badly cracked each time, yeah I suck) and to have a new battery installed. Every single guy I've interacted with has been awesome. They are very friendly, work quickly, care about the customers and are VERY accommodating. HOW accommodating you might ask? Well I brought my phone in yesterday to have the back glass and battery replaced. They were able to fix the back glass no problem but did not have the battery at the north park location so they asked to come in tomorrow. I mentioned that I wouldn't make it by closing because of my work commute. Well that didn't deter them from being awesome at all. Not only did Miguel, from the downtown shop, bring the battery up from his store, but he showed up at the north park location 30 minutes after closing AND replaced the battery for me. I choose to support local businesses and I am MORE than happy to spend some time writing up a review (here and on google) for great people behind a great local small business. I hope this review is helpful (it really is) and hope you give them your business (cmonnn). Thank you guys for giving a s**t about your customers!

if I could give it 0 starts I would first off they answer…read morethe phone super rude and extremely loud background can't hear anything and they completely rip you off! They make sure you pay for the service first then they attempt to fix your phone screen and after a few days almost 2 weeks later hey say it's unfixable and won't refund your money!! watch out for these SCAMMERS!! DO NOT bring ANYTHING here!

I've been using Dr Apple for a few years now. Always the best quality and clear communication…read more Recently I tried someone new because the Dr was ill. I wasted a week of my time and ended up having to pick up my laptop and take to the Dr as I originally wanted. I would have been better off just waiting... never again

On the surface, Roger is a kind, friendly, hard working, diligent man who gets the job done for his…read morecustomers the fastest he can. This can be said for the people who have easy fixes and/or communicate every single needed detail to him before he goes to work. When it comes to customers with complicated matters however, this is where it gets shaky. Very shaky. The great 1989 earthquake of San Francisco shaky. Donald Trump's reaction to Bad Bunny shaky. He becomes combative and defensive, as you can see on his replies on all the bad reviews here. I brought my Macbook to him on May 2024 because it kept freezing. He got it working again in about two weeks! Amazing!!! HOWEVER... what he decided to do WITHOUT MY CONSENT was upgrade my system. I never asked him to do such a thing. So in his defense, he said I should've told him from the beginning to not upgrade my computer. I didn't want an upgrade because my older programs I frequent would not work anymore with the new OS. So, what? Is it standard operating procedure for this to happen? Is it common knowledge? I never signed a contract, nor did he ever give a word stating he would upgrade my system if he ever saw the need for it. This was a continuous uphill argument that only gave me a worsening, worsening impression on him. As you can see, Roger does not practice the classic businessman's motto "the customer is always right". He did offer to fix things anyway at no additional cost. Thing is, I gave him my laptop to attempt reversing the upgrade in June 2024 and he kept it for ONE WHOLE YEAR. Within that year, I'd follow up with him every week. He apparently has been hospitalized, went to the Philippines and was having personal problems. I don't know which of those to believe. But long story short, I didn't receive my laptop back until early July 2025. There was no extra work done to it. It was in the same condition as when I handed it back to him a year prior with the updated OS. He even gave me a box for a new iPad, with no iPad inside it. Very funny Roger. People, I've come to learn he isn't registered with the BBB or the BHGS. He also blocked my phone number, as I was trying to reach out to him for at least a partial refund, and my text never said delivered. This guy used to argue that he did fix my system, and the amount I paid him covered that. But where's the customer satisfaction? I didn't get that AT ALL. The amount I paid him SHOULD include customer satisfaction. It's basic business principle isn't it? So behind the polite smile, the "God bless you", the "it warms my heart when you leave good reviews", this is what you'll get when something doesn't go your way. I'll never have my old Macbook the way it was again and my $372.35 was thrown in the trash. I'll never hear and edit the inspiring audio that I can only access with my old ProTools program. Nor could I ever see or edit the amazing photos I kept in my old Lightroom program ever again. Thank you Roger. Thank you for teaching me that my weakness in undercommunicating will cost me in the end. Thank you for adding an unanswered grievance to my life. This is one malpractice on your part Dr. Apple. And my heart goes out to the others that have been wronged under your care.

Very helpful, fast and professional. Jackie helped me and…read moreshe was excellent. Very friendly!

Amazing Service!! They fixed my phone in 2 hours! I dropped my phone and cracked my screen and 10…read moreminutes later they took it no problem and fixed it. They were great! Highly recommend!!

This shop is awesome! My hubby and I traveled to San Diego for a retreat. Phone screen got damaged…read moreand I searched for a nearby shop. This gentleman answered while the shop was still closed in 2 mins from my request. Once at the shop he was quick and efficient repairing the phone in less than 30 mins. Amazing service and highly recommend.

I rarely do reviews and I'm not paid but 5 out of 5 for these folks! Came out of work to a smashed…read morescreen and very little touch functionality. Asked for help finding a place that could fix my phone and was directed to National City Phones! Got a price quote before I traveled to their business and that price was honored in full. Took about an hour to fix but I'm happy they could do it with no issues or having to wait for them to order the screen. My phone is 5 years old but looks like new! Thank you National City Phones.

I break my phone all the time. They fixed it in like 20 min and showed me why the screen wasn't…read moreworking. Came here like 2 years ago and they were great then too.

Whoa, should've come here to look at the reviews. They're right, this place is horrible!…read more Just terrible service. Don't come here. Came in today to see if they could remove a stripped screw. Said "$35 if we could take it out". $35 for a stripped screw. I respected it regardless and said ok. 45 minutes later told me they couldn't and then showed me an even worse screw. First of all, the technician of the shop didn't talk to me then. It was another employee who couldn't tell much about the result, besides that they couldn't. I had to ask for the tech, and then when he came out, he didn't tell me anything besides that "he tried" and ignored me, looking at his TV or something. I walked away and he sarcastically told me to "have a good day" afterwards. I came back after looking at the device and seeing how badly they messed it up. Told me that they worked for "free" and that I was "bitching" and told me to "get the fuck out of here". Firstly, why would you pay anyone for a failed repair, much less one that made more damage? I understand that he worked for the device to be fixed, but now I have no way to repair this device because of the damage that the technician made. I wanted a fair shake, but instead he cursed me out. I would rate it lower if I could!!

My son dropped his phone and cracked the glass I. Several areas. The shop repaired it within an…read morehour. Fast and great quality work. Reasonable price compared to other shops.

Still the best place to have your iPhone screen replaced or repaired. Great customer service…read more Honest & smart technicians. Prices are reasonable. Quick turn around on repairs. Plenty of parking in front. Highly recommend you go here.

I want to give these guys a huge shoutout because although they weren't able to help me with my…read moreissue (liquid damaged MacBook Pro). They weren't dismissive towards me and actually cared enough to take the time to inform me of ways I can try getting this fixed and even made a recommendation of who I can try contacting for help, etc Their recommendation came through and I owe them a huge thank you for that. Very professional and genuine crew here who care about their clients not just money like other places.

Visited the store for a charging port replacement, mine wasn't working properly. Chris was super…read morehelpful by ordering the part. A few days later got a call to come in for services and in the blink of an eye he was done. Thank you so much for your expertise!

I needed to get my son's iPad screen replaced after it cracked, and I was referred to Mobile Flash…read moreRepair in Eastlake by Elite Computers in Bonita. When I first called, there was no answer, but I was pleasantly surprised when they called me back just a few minutes later - without me even leaving a voicemail. I thought that was excellent customer service. Alex, who returned my call, was polite, professional, and upfront with pricing at $139. When I mentioned I was still shopping around, he immediately offered me a $20 discount with a coupon they had available. I decided to move forward with them, and the drop-off process was quick and easy. Alex explained the timeline clearly and even asked if I wanted to add a tempered glass protector. The next day, I was able to cancel the protector I had ordered online and called them back. Although they didn't answer right away, Luis returned my call within 20 minutes and was just as professional. He even offered me a further discount on the screen protector. I haven't picked up the iPad yet, but so far, the customer service has been outstanding - quick responses, polite communication, and a willingness to work with me on pricing. I'm very impressed with how they run their business and will update once I receive the iPad.

Came in here super fast to get a charger that got suck in the charging port out. Took only 5…read moreminutes. Thank you so much!

Great service from this company. I went in about 3 days ago, they cleaned my PlayStation 5 within…read moretwo days and I went home and started playing and so far no overheating issues. When I go home tonight after work I will get back on to further play for a longer time to really test it out.

Both my screen & the back of my phone were shattered when I walked in, & it took only an hour or so…read morefor my phone to look good as new! Very fast & friendly service. Would definitely recommend to a friend! :)