[[HIGHLIGHT]]Horrible experience. Waste of time for over 8 months trying to get them to connect my internet service[[ENDHIGHLIGHT]]. Said could not as they were waiting for a closer cell tower. [[HIGHLIGHT]]Never returned my calls.[[ENDHIGHLIGHT]] Installed a dish on my roof that never got connected. They were real fast in removing it when I finally got them to cancel and refund my money ([[HIGHLIGHT]]owner never returned my calls, I had to physically go there, owner was not there and had to deal with his son[[ENDHIGHLIGHT]]). Would not recommend them at all. read more

Once again jelly digital has come to our rescue. Our ORBI system wasn't working correctly and they helped me troubleshoot, find the problem, and fix it. There's no way we would have figured this out on our own. Thank you for your patience and for taking the time to show us step by step how to fix our wifi. [[HIGHLIGHT]]Thank fully, my kids were able to get back online and turn in their homework assignments.[[ENDHIGHLIGHT]] We appreciate you Jelly Digital read more

Thank you Jelly Digital, [[HIGHLIGHT]]I had a heck of a time getting my WiFi back online since last week.[[ENDHIGHLIGHT]] I contacted JD for insight on what I needed to do. [[HIGHLIGHT]]Once JD contacted me they texted me day and night helping me troubleshoot my problem.[[ENDHIGHLIGHT]] Today I finally got my system back on line thanks to their help and patience with me. Hats off to the Jelly Digital team! read more

They're a wireless point to point provider, came to install a dish on our roof when we first got the new internet about 5 years ago. The internet service has been pretty reliable. [[HIGHLIGHT]]Their customer service is pretty decent.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]If we have any issues, a quick text usually results in service status or current issues.[[ENDHIGHLIGHT]] if you purchase a multi-year plan, it provides great value vs other internet companies. read more

I used their services in 2020 when they were the only option vs. AT&T and they turned out to be better than AT&T for the area I lived in. When I contacted them in 2023 to see if they serviced the area where I was moving to, they lied to me and told me they could if I purchased a tower. They sent me a picture of the tower and requested I prepay $2,200. They promised to install the tower on a specific date. The installation day came and Norman showed up without a tower to barely do a survey! [[HIGHLIGHT]]I was super upset because I needed the service to work. At that time Norman offered to provide a hot spot until they installed the tower[[ENDHIGHLIGHT]]. A whole year went by and they never produced the tower, they were just excuse after excuse, not professional at all. When I told them I could not wait any longer they came up with every excuse to not issue me a refund. They only refunded me $500 claiming the hot spot vendor screwed them up. That is not my problem. I even offered to have them deduct the $70 per month cost for the hot spot and they still didn't come through. I filed a small claim and they did not show up for trial, so I was issued a judgment and they have yet to pay me what I am owed after 2 years! Stay away!!!! read more

We're approaching a year since we paid to have a tower installed at our property. March will mark one year. We never received our tower or internet service, save a mobile hotspot they reluctantly provided after they lied AGAIN about not being able to install the tower yet. Mind you, they GUARANTEED tower installation within 2 weeks of payment. A blatant lie. We officially decided to cut ties and request a full refund in December, and they claimed that we needed to return the hotspot in order to receive our refund. We did, and then they said they need to put it in their inventory and once that was confirmed they'd issue the refund. Then they claimed the refund was going to be issued within 14 business days. Another LIE. They've taken our money and ran with it! Completely unresponsive and no effort on their side to rectify this. We feel bamboozled and we've been undoubtedly lied to. I can't stress this enough: DO NOT USE JELLY DIGITAL FOR INTERNET SERVICE. THEY ARE DISHONEST AND CANNOT BE TRUSTED WITH YOUR MONEY. STAY FAR AWAY FROM THEM!! read more

I'm a power user: Zoom calls for work, a family that streams 4K video on several devices, and kids that play games (Plants VS Zombies, Minecraft, and Roblox). In this review, find out why my family is happy with Jelly Digital Internet. But first, I always want to see actual real-world data. Please see the pictures I've attached. Keep in mind these speed tests were taken while my family was actively using the Internet connection. They show what Zoom statistics I was receiving and my general Google speed test results. Call me impressed. This is what I expected. The installation process was quick and the two people that came were able to answer all of the questions I had. I had an appointment in less than a week because I was flexible and told them I could take a spot if there were any cancellations. 1) Make sure to ask the installers to show you their stats. In particular: What upload, download, and latency are they getting? 2) Make sure you do your tests using an Ethernet cable. Or better yet, make sure you have a newer wireless router. I did my tests using a UniFi Dream Router. I've seen reviews on here that have been testing with a weak wireless signal. It's like checking the pressure at the end of a hose that has a bunch of holes in it. If you have an old router, just go with a wired Ethernet connection until you can get a new wireless router. Since I went with their 5-year package, I'll post another update. However, so far, this Internet service has met, and in the case of upload speeds exceeded, my expectations. read more

Jelly Digital - I used an Ethernet cable to get these speeds with Jelley Digital Internet. - Internet Service Providers Near Me - Chula Vista, California

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[[HIGHLIGHT]]Attempting to get info from them is a strange dance[[ENDHIGHLIGHT]] and the bottom line is it will cost $150.00 for installation, and to get rid of it costs another $75. a lto of skin in the game to discover if it works at your location read more

My landlord had this company on their property for years so when we moved in we basically had to choose them because no other companies covered the Bonita area. From 2022 March to 2024 January we had many issues with this company. It was unreliable and only until the very end someone came out to check on the modem they sent us and they exchanged it with another type. They said that modem was outdated and causing all the issues. Would have been nice to know that over a year and a half ago. We heard a lot from the staff, but the manager was the only one who helped. My family was strung along and ghosted for a while, but hey if you try enough to contact them they will give up on avoiding you and actually help. The last month of service I had at my home was the best I ever had the entire time living there. I hope things improve and that they check on their clients more. That is the only reason why I'm not giving 1 star. read more

Jelly Digital Technicians Devon and Ignacio are very professional and knowledgable. They identified and corrected my connectivity issue and increased my throughput substantially. One day prior I had an issue that reduced my speeds to nearly dial-up, ughh... After remote working with Jelly Digital they sent the technicians out within hours to correct the issue. Greatly appreciate the response. read more

Hired them almost a month ago, today my internet crashed in the morning but to my surprise the customer service and the response time to fix the issue was AMAZING, highly recommended for your business needs. read more

I would like to start off by saying I am quite happy with Jelly Digital internet service, for reasons I will mention below. I have had both Cox and AT&T internet service in the 91913 and 91915 area codes (Otay Ranch and Eastlake area). I will mention my grief when I had those services. When I had Cox internet (91913), I started out paying around $59.99 for the 150 mbps package. Unfortunately, after a year, it went to almost $90 for the same package. The other downfall with Cox is that the upload speed is capped at around 35 mbps. Upload speeds are equally important as download speeds, especially during Covid when everyone is using Zoom or Microsoft Teams which requires a lot up bandwidth to maintain your video connections and decent resolution. With AT&T, since fiber is not available in my area (91915), I was limited at the 45 mbps connection. While the price didn't go up from the ~$60 we were paying, the upload speed was capped at around 10 mbps. Jelly Digital has solved my problems!!!! I found out about Jelly Digital in July of 2020. After reading up on the technology, I decided to give it a shot. I signed up at the end of July of 2020, but wasn't able to get an install until October 2020 (Covid-related issues). Jelly Digital uses wireless technology, similar to mobile phone services, to deliver internet connections over the traditional copper wire underground. Jelly Digital installed a small radio and dish on the top of my roof, similar to a satellite TV dish, and ran an ethernet cable to my home-office. Since the radio on the dish already has a modem, the ethernet cable plugs directly into my router (I have a TP-Link Deco M9 mesh router system which covers 3000 square feet). Although there were some hiccups the first few weeks, Jelly Digital has been right there to assist and fix the first few issues we were having. One of the most favorable aspects is their customer service. Since they are a small company, the customer service and communication has been excellent. Norm and John from the company have personally been there with questions, concerns, or issues that may arise. Customer service is available via text message/SMS, e-mail, online chat, or phone calls. It definitely beats AT&T and Cox by a long shot. As for speeds, the screenshots speak for themselves. I have seen over 200 mbps download, and over 150 mbps upload with the service! The price is also less than both Cox and AT&T. Having the blazing-fast upload speed has made all of the difference since I have been working from home and have had to use more bandwidth while uploading files to my work network, or conduct Microsoft Teams conference calls while sharing my screen and video at the same time. In summary, I am happy to support a local small business that has provided me with the speeds I want and need, along with great customer service at a great price. I would say that if you are in their coverage area, give them a shot if you are unhappy with your experience with AT&T or Cox. read more

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Really not worth the headache. many times we had technicians coming out to fix the connection issues we had to no avail. We dropped the service and since then they have increased their price so it's not only unreliable but now it's no longer competitive. read more

Devon was great- very patient, thorough and accommodating! Looking forward to continuous excellent service! Thank you, Jelly Digital!

Jelly digital have excellent service, I had them almost three years ago. Technician are very helpful.

After much consideration with Jelly Digital it's become clear that they have still made no effort to geniunly fix the situation with us in regards to our internet. They are still in constant contact with us and still are at every moment asking for me to remove this review. The only way this review changes or gets updated to a positive way is if they get their act together and either offer us the wifi we paid for with at the very least a discount for literally over a year of an inconvenience and attempting to silence me as a customer. I believe in good companies doing right by their customers. Jelly Digital has shown to put the average customer as a low priority and instead focus on businesses and companies rather than households and residential needs. I would love to be able to update this review with positive notes that even almost 2 years later they have finally gotten their act together and are now a great recommended company. However still they drop the ball by constantly requesting the removal of this review while not offering the service we only wanted to pay for. I also want to make it apparent that Jelly Digital easily replied to my last review criticizing their service by trying to turn it into a positive one for them, but the second I show a screenshot of them legitimately performing one of the worst practices in business they somehow don't know how to reply to my review anymore. read more

Jelly Digital - Internet Service Providers Near Me - Chula Vista, California

Had service installed at my home about 1-2 years ago. Noticed a minor cosmetic issue with wire. With out any issue they came out to my home within 24 hours and repaired the cosmetic issue, also upgraded my Ethernet cable and receiver antenna at no cost... the install techs where very professional and took their time to ensure the new wiring was install to my cosmetic expectations , and did it with a smile. I would recommend them 100%. 25mbs upload and download speeds for my service tier read more

I have been a Cox customer for the last 18 years. Over the years, I have seen the prices drastically increase and the value drop. I have also been a Gigablast customer since Cox started offering it. While on Gigablast I had consistently received significantly lower speeds than advertised. My understanding from Cox's techs over the last 5 years was that the neighborhood infrastructure need to be replaced. As a result, the speeds were less than 80Mbps with no estimate on when the neighborhood equipment would be replaced. Today I was finally able to cancel my Cox Gigablast internet service. I am not going to say the transition to Jelly Digital was seamless. While I waited for Jelly to come up, I kept my Cox subscription. But keep in mind they are a start up company and they are building their infrastructure as they grow their customers. There was a period of about six months where I had Jelly pause the billing as they waited to receive equipment and upgrade infrastructure. For the the past 2.5 weeks I have been on Jelly and my speeds have been in excess of 150MBps consistently. I have a computer, a bunch of Alexa plugs, several ring devices, phones/tablets, tv, games, etc running simultaneously. So far the service is outstanding. I have to say this was worth the wait. Added bonus is that Jelly actually upgrades their equipment as promised. Whereas Cox didn't upgrade theirs after fives years of poor service. read more

I ended up leaving after about 3 months. My connection was never reliable. At the very end I essentially had no internet at all. They blamed the equipment they installed, but during my three months of incessant complaining they never thought to come out and replace it. They gave a lame excuse of not being able to RMA it. So... great, I had a terrible experience for 3 months, payed them more than $300 for the worst internet I have ever had. And Jelly, please don't ask me to modify my review again. read more

My speed supposed to show 200 mbps. The guy that installed it didn't show me the speed test so I did my own test and I am getting below 50 mbps download (see attached picture). The advertisement of this company is a scam I called them and keep saying my speed were fine then not showing me an actual speed of proof. Trying to do false advertisement thinking people are stupid. Save your 150 dollar fee installation.. read more

Jelly Digital - Internet Service Providers Near Me - Chula Vista, California

This company is a complete waste of time and energy, please avoid this internet provider. They have only come to our house about 8 times made different excuses on why they couldn't install the service then left. They are easily the worst internet company I have had experience using and I didn't even get them to install it. Chose Cox, or ATT over this company as at least they can install their own product and not make constant excuses for over a year. read more

We have had Jelly Digital for over 2 years and could not be happier. Any time we have had a problem they have answered our text messages immediately no matter what time of day. If it was our problem they have helped to resolve it. If it was their problem it was corrected as soon as possible and we were kept in the loop as to what was going on. Thank you Jelly for your great costumer service read more

I am one day inito Jelly Digital and so far no issues. I will update if I do have issues in the future and how technicians with Jelly Digital respond to my issue in the event I ever have any. So far their customer service has been outstanding in comparison to Cox. I was sick and tired of Cox Internet. Whenever it went down, I would call customer service and they were of no help whatsoever. Each time there was an issue, I ended up fixing it myself because their technicians are so inept. Our internet was down July 2, 2023 at approximately 6 PM. When I contacted Cox, they told me there was an issue in my area that had been going on since June 30th and it wouldn't be resolved until July 4th! I KID YOU NOT!!!! I asked where the service technicians were in the field who were "supposedly" resolving the issue. I fixed the issue myself by resetting my router, modem and TV. Upon speaking to as many people in my neighborhood as possible, NO ONE had been having an issue with their Cox Internet. Anyway, back to my review for Jelly Digital. A few of my neighbors have had Jelly Digital for a few years and have had zero issues thusfar. I reached out to Jelly Digital and initially I decided to stay with Cox. I guess I like being abused....lol. Anyway, a representative from Jelly Digital reached out to me with a 5 year pay in advance plan with a 60 day money back guarantee. Breaking it down monthly, it was a no brainer so I paid upfront and was sent a link to schedule for install. That was on July 11th and the first available install date was Tuesday July 18th, so I jumped on it. Yesterday at apx noon, a Jelly Representative contacted me and said they were in the area and could install their system in an hour. PERFECT! So instead of waiting a week for install, I waited less than 24 hours! LOVE IT!!!!! The two installers that came were exceedingly nice, respectful and friendly. I run a doggy daycare in my home and they were very tolerant and patient with all the chaos and every request I made regarding the safety of the dogs at my home, they absolutely respected. The install was way quicker than I expected and our service thusfar has been great with download and upload speeds comparable to Cox at more than half the cost. I am thrilled to say goodbye to Cox and now I am headed over to their Yelp account to tell them exactly how I've felt as one of their customers since 1995! Thank You Jelly Digital! read more

What stands out the most to me is always customer service. From the initial start of contacting Jelly digital to inquire information about services, they were truly very helpful. They guided me through the process and were very responsive with any other questions concerns I had. Unfortunately we were not able to install at the moment (from property issues) but definitely will be contacting them in the near future. read more

In the 18 years that we've lived in our house in the 91914 area code (Eastlake, Chula Vista), it's been a constant struggle to get anything over 20mbps download (typically around 13mbps) and only 3-5mbps upload speed. It obvious that AT&T throttles the service and puts caps on bandwidth and only after threatening to leave their service in the past have I seen only minor improvements (but very little over what I mentioned above on occasion). The last straw for me was when our internet service completely went down during my daughters on-line high school final where she was unable to complete an exam because our crappy internet service went out! After doing some research for local purveyors of internet service, I stumbled upon Jelly Digital Internet. While the company is relatively new (6 years old), the discussions that I've had with John and Norm really helped answer my questions and concerns and put my mind at ease about their company and level of customer service. John and his team respond to text messages or voice mail within minutes, when I haven't been able to reach directly. Their install team was professional, courteous and neat and went out of their way to ensure that the cabling was routed down between the walls to a service box in our closet. John (company owner) oversaw and personally made the final adjustments and fine tuning of the radio at my house which really re-enforced the level of service commitment and quality that was promised. I'm among the first of the Jelly Digital Internet customers that are receiving wireless internet signal from their new antenna on Mount Miguel (which I can see directly from our back yard)! So what's the bottom line in all of this? My internet speed as gone from what was in the teens to consistent speeds north of 200mbps (on average) for both download and upload! My family and I are delighted with the increase in speed that were getting and happy to finally be able to "cut the cord" with AT&T and saving a ton a money! read more

Jelly Digital is a little known secret in highly affordable internet without all the junk fees and lack of quality customer service. The install was fast. The customer service is unprecedented! You can text and get a response in seconds as to anything 24 hours a day. A real human being will be in contact via text answering questions and fixing any issues. Highly recommend! Located in Eastlake. Internet is a bit slow but I'm confident they will get it working to be reliable soon. read more

Norman is a life saver! not sure what I moved that caused my router to erase and wiped out the information. I thought the problem was my internet service, I was wrong the problem was my router and I had no idea how to fix or replace it . Norman walked me through the process and steps to get it resolved he even had a crew lined up and ready to assist in case I wasn't able do it. Outstanding customer service and great service. Thank you Norman! read more

An honest review of Jelly Digital internet. Jelly is the newest home internet provider in the Chula Vista area. In my area, there has only been two other providers that I know of, either AT&T or COX, I heard of some people trying the T-Mobile internet which is a wireless 4G connection just like a cell phone or hotspot. I had Cox for about three years and a few months ago switched to AT&T. Cox was costing me about 120 per month for their 150 mbps speed on the internet preferred 150 plan. This plan has a data cap of 1.25 TB. After the 1.25 TB you are billed $10.00 for every 50 gb. That may seem like allot of data on the plan, but with two kids, internet gaming, Netflix, Hulu, Disney and amazon prime streaming some months we were billed for extra data that we used during the month. The additional data charges and the high price of Cox convinced me to switch to the AT&T internet 100 plan for a cheaper plan that cost about $55.00 per month with their modem rental, and yes they do charge extra for going over their data cap. Speeds were not as fast as COX, however sufficient speeds for two people streaming tv and kids gaming on the XBOX. Now my home has been jellied with Jelly Digital internet. https://www.jellydigital.net The technology Jelly uses to bring internet into your home is different from COX and AT&T. Jelly is a wireless point to point connection. A small dish is installed on your home and points to one of their towers to wirelessly connect your home to the internet. With this type of connection some homes will not be able to connect due to not having an unobstructed view between the roof of your home and one of their towers. And even with a direct view of one of their towers up in the mountains the distance between the tower and your home might be a factor in maintaining a connection with satisfactory speeds. They offer two different speed plans, one is a 200 Mbps plan and the other is a 300 Mbps plan. Honestly, these are most likely a maximum speed under perfect conditions you can achieve. I doubt that most will be able to hit the maximum connection speeds of either the 200 or 300 mbps that they offer. With the point to point connection, I don't know if I will ever hit the maximum advertised speed. However I am getting downloads of 143 mbps and uploads of 133. Maybe they can do some more fine tuning to increase my speeds, I'm not sure. Am I happy with the results? Yes defiantly satisfied. Some might complain that they are not hitting that perfect connection maximum speed, again that would be a max speed under perfect conditions and right computer, perfect home router etc. Just getting over 100 mbps is more than enough for my families streaming/gaming. The speeds I am getting are still faster then the plans that I had on AT&T and COX, and the best part, cheaper, and one more bonus, no data caps. The entire family can stream as much as the want, download as much as they want and play games as much as I allow them LOL. And I will never get an additional data usage charge. I almost forgot to add, I went with the 5 year plan, no more internet bills for the next 5 years. Some might think I'm crazy for spending a thousand up front. I figure if it works for the first year, I break even compared to what I would have been spending on internet. Then the next four years are basically free internet service. Here is a comparison between my Jelly connection and my AT&T connection. read more

Jelly Digital - Internet Service Providers Near Me - Chula Vista, California

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I had paid to have there services installed. They were just starting out and more then a year later after taking my money they still couldnt install their equipments. I was given every excuse under sun why they couldn't install their services. I wouldn't waste your time and money with this company. read more

I did not have any internet when I came home from work, I text the company they had a quick response and got it fixed quickly. There was a power outage. They are also proactive. They came again, unknown to me, to the house weeks later to point the dish to another location which was closer and more powerful. I now have a faster internet upload and download. Super value! Keep up the good work in helping us to survive financially with your excellent value of offering the internet to us at a wonderful price. Thank you. Aaron read more

Jelly Digital - I'm happy with the internet speed! - Internet Service Providers Near Me - Chula Vista, California

Over all experience with Jelly digital; they respond to you very fast! Unfortunately we had a lot of internet connection problems. It effected our business. We were very patient with it, and trusted their internet service but we had to cancel because it was way too often that we kept having network issues. I also didn't appreciate they had a miscommunication among employee members they kept saying something different each time to excuse their non working network. But I'm giving them 3 stars instead of two because they were friendly and quick to respond. read more

The best customer service ever!! Our two techs were amazing!! Michael was one of them, sorry forgot other gentleman's name. They both went above and beyond to make sure my install went smooth. They answer all my questions and walk me through all the ins and outs of my new internet service!! For sure will try to get all my neighbors with this service!! read more

I won't talk about the speed for the internet but; tonight after a few times losing signal and getting it back I must say the following. The response time to hear back from some one to take a support call (is amazing) quick replies/response. The time for the issue to be resolved was allot faster than any time I have dealt with (other companies in my case COX). So for those quick replies and excellent timing to fix issues must say great work read more

Awesome and affordable service. I live in Bonita and was skeptical as first but they have provided a great service and we're quick to fix an issues I have with my service. read more

After working with a technician through the evening on a very frustrating Internet connection problem. Jelly sent to two technicians in person to come diagnose and fix the issue. The technicians were very responsive and went over and beyond to help fix the issue and set up customer provided software. We are back up and running again and happy customers. read more

I appreciated Norman sending one the teams out today to make some adjustments to the dish on our rooftop; it really helped the speeds tremendously. Thanks Jelly Digital! read more

I made the right Decision to change to Jelly Digital. The WIFI is Stronger than the Compitivies I was using. No noise at all, takes less space that is a plus & the Price is right. I am A Very Happy Long Term Customer. read more

I have now been connected for a month. At this time the service is as expected. The first couple of weeks the download speeds worked as expected but the upload speeds were not meeting expectations. I had constant communication with Jelly Digital concerning the issues and they tended to the problem eventually resolving the problem. Ever since the issue was resolved, the service has been flawless. When I first signed up, I was very disappointed with their lack of communication in regards to the install. Other than that, my experience has been very good. read more

Just to point out, this is a positive and praiseworthy review from someone who doesn't yet subscribe to their product and service. I am convinced that we're in the "Not if we will become their customer, but rather when will we become their customer." From our first contact, Jelly Digital was very quick to reply to our inquiries. Just know that it was well after business hours, (and we're not even a customer of theirs). Imagine how they'd treat us as "paying" customers when they've already shown how much they value great customer service. They've also been very prompt in their text & email responses, professional, they've NEVER once been pushy or aggressive, and they've always answered all our inquiries. We truly feel that they strive to provide a fast & reliable ISP service, for a reasonable price, and help those who cannot afford high-speed internet service an alternative to the large, greedy profit seeking bullies who have a stronghold here in San Diego market. I am convinced that the San Ysidro Chamber of Commerce, San Diego Padres, SANDAG, MTS, and MIE (Mexico Internet Exchange) wouldn't be clients or supporters of theirs if they didn't fully deliver on their service. While this company is in the sales/service business, we're more impressed that they've never been pushy, aggressive, or bothersome with their sales tactics just to add another customer. For that, we are most impressed with, and believe that, in due time, we'll also be one of their more happy & satisfied customers. Keep up the great job Jelly Digital! read more

It was time to cut the cable and go to a direct to customer ISP - Jelly Digital fit the technology and has a local small business feel. If your location has a visual site line to one of their towers (they can tell you via your address), then the installation is fairly straightforward. A small dish is placed outside and a Cat5 cable is run through to the location you desire: mine was installed via the Attic and inside the wall via an existing path. The dish is powered by the Cat5 cable, which eliminates the need for a power supply near the dish. Interesting technology in that you can plug the Cat5 right into your computer (no router needed). I decided to use a mesh repeater to get Wi-Fi thought the home (they also supply a basic system). The installation is professional and the support if problems arise quick to respond. Currently the download speed is about 200Mbs and upload around 80Mbs: well more than you will ever need to stream TV via Netflix or YouTubeTV. read more