I was greeted immediately, or at least acknowledged by the 5 staff that were posted at the far end of the store. In no time, a gentleman from that group came out to assist me. I handed him over router box and the adapter. He got on the computer and punched in some numbers from the equipment I gave him. He confirmed that my daughter had her service with Cox and that she canceled recently. No more questions were asked and off I went. Easy, fast and efficient. My daughter had been with Cox for probably 5- 10 years. Within that time, her internet service was raised, I believe once if not twice ($15 more per month, approximately $115 monthly bill). And, within the past couple years, her internet has gotten slower, signals were weak and sending messages with images took longer than usual. She then ended up exchanging her router for a newer version last year. Still, same issue. It was time to say goodbye to Cox. T-mobile offered her $50 service charge, per month, nothing more, nothing less. A new router and an extender. BOTH FREE! A great deal and better signals in her 2000 s.f. home. Try T-mo out , if Cox can't perform read more

I came in to get new service, and a new phone. I didn't qualify since my credit didn't go through. I happen to have my iPhone that had no service but previously had AT&T. I almost walked out when Andrea (who's been there for 4 years) asked me if my phone was unlocked. I mentioned that AT&T wouldn't unlock it. I tried at T-Mobile and Verizon but AT&T wouldn't help me since it was a business account. Long story short, Andrea unlocked my phone and got me service. Not only did she do that, but I also saved $10 a month on my cox internet for getting my mobile service. She really knows what she's doing. So THANK YOU ANDREA for helping me! read more

Jesse is the best. He took care of a problem that I have tried solving thru Cox customer service via phone. The right service was not applied for what I have signed up for. I even wrote customer service and have not gotten a response. 5 minutes and he was able to figure out the problem. Thank you Jesse. Employees like you are the only reason why I am still with Cox. read more

Do not trust the employees. I walked in, returned some equipment and they said that they will email me my receipt. It's been 3 weeks and I get a bill to pay for the whole equipment I turned in. No receipt and "oh if you didn't get a receipt means we never got it" it was my mistake for trusting the employee to do his job. read more

Give them all a raise ASAP!!! Went there this past Saturday and was in and out in about 5 minutes! EXCELLENT CUSTOMER SERVICE . Definitely recommending this location!!! read more

Very difficult to watch any channel on contour, freezing about 50%of the time I have cox cable on.

They will lie to you and charge you for something you're not using. So be careful when you go into the store! I was setup and after a year of trying to transfer my service I just found out I was scammed into a bundle I didn't know I was signing up. I had the cheapest deal before I moved and then it went up $5. And the lady at the store said oh here is something on us. Which was a lie because that's the reason my bill went up. A guy I work with said Cox says he owes over $500 for the device. Even though he returned it when he moved. So, when you return anything. Make sure to keep proof of the receipt or something stating it was returned. They will SCAM you into owing more money. Two people on the phone in billing and services said they would refund me because I never used the device and then I get transferred 3x to the last guy that said "SORRY THERE'S NOTHING I CAN HELP YOU." Do you want to get service through a company that doesn't care about their customers and only commissions? They're quick to take your money and never give money back. read more

Cox has the worst customer service! I came into the store to remove my cable, but keep my Internet. After I finished with the agent, I walked out, and my husband called me to let me know that his Internet went out during a zoom meeting. One minute later, I walked back in the store and they wanted me to sign in again, and wait another 15 minutes just to ask what was going on. Bad attitudes! This is the reason I'm leaving Cox. read more

Home WiFi sucks! No other words to describe not to mention paying an arm and a leg for service that only works when it wants to! I hate cox and will be disconnecting soon! Such an inconvenience. read more

If you have literally any other ISP options available to you, pursue those before going with Cox Cable. They are by far the worst service provider I've ever had to use, and their customer service is just as atrocious. If you're in the unfortunate position where they're the only ISP available to you, they will to try increase their costs every year, with no improvement whatsoever to the actual service itself. We have regular internet drops and slowdowns throughout the day, which should not be happening when paying this much every month. When I sold a recent property a few months ago, I both called a Cox rep over the phone to cancel the service, as well as spoke with a representative at this same Cox store location when returning my modem/router. Both reps confirmed that my service was cancelled and that no further actions were needed from me. Upon checking my statement, I saw that they continued billing me for the following two months, and are now refusing to honor the refund that their collection team member already confirmed and agreed to. This company will try to swindle you for as much as they possibly can. Take heed of these reviews and do what you can to avoid these people. read more

You know what I'm SURPRISED but I spoke about how my time was and how I truly was charged wrongfully and they gave me a 120$ refund!! Best experience ever. Sad to go cuzz I moved but DANG I'm genuinely considering them again! Hey next place the military move me at ima call yall okay!! Hey y'all keep up the good work Look man I'm telling you if businesses just treated their customers kindly you'll get good reviews Thank youuuuuuu Have a blessed day #otaymesaarea off twining ave read more

One of the worst stores to work with-even management couldn't resolve my issue! I had set up 3 accounts using my business name and was able to pickup equipment via walk in but when I try to pickup for my 4th unit, they said I couldn't do that. Then management tells me my accounts are not even registered under a business account. Overall, poor customer service with management not training their staff correctly on how to input customer data into their system. What a headache! Not to mention, overly priced! Will be cancelling all my accounts thru them. read more

Agreeing with many of the recent reviews of this service. Cox leans on their basic monopoly of the area, and you're forced to use their service if you want internet at all. There were many many frequent service disruptments, and I had to jump through hoops to get our bill adjusted because of it. The Cox store itself seemed fine, and I apologize that they're getting the brunt of this review. When I left, I had a bill of about $1.97 remaining. I turned off auto-pay and paid it on an old card. There was a card error, and I updated the payment immediately and it went through. This small blunder resulted in a $25 charge for a "returned payment" or something? This was all well before the due date. After again, jumping through hoops to talk to someone on the service side, they finally waived the ridiculous charge, stating that it was only because I was with them for 2 years. Not acknowledging the disturbing bill collection practice. read more

Technician was very Professional, Excellent Customer Service. But when you go to the office including the one on National city, the Representatives don't have skills in Customer Service (Customer Relations).. Rude and never seemed to know an answer to any Questions. read more

Absolute trash. Nothing about their service is good. I purchased their premium plan two months ago and have maybe got an hour of use a day out of it. I've had two technicians come out and tell me that my service is fine and switched out my equipment, but the problem persists. Customer service will tell you that there is nothing you can do. Sucks that internet companies can have monopolies on certain areas. Very poor quality internet. read more

Workers are incompetent, I needed help with a bill transaction and it seemed like they barely wanted to even be there.

The worst customer service. They don't help at all. They also wanna charge for everything. My internet stopped working 3 days ago and they never told me i needed a replacement. Went to this store in telegraph and customer service here sucks. Unbelievable read more

For the third time in 11 months into a two year service agreement, Cox has jacked up my prices even though when I call them up and they assure me my service charge will remain the same because of my agreement but when I call up after every raise they they find some discount I can get to get the price down. I don't mind the haggling but I was assured by three different customer loyalty managers that its all good for the next 12 months but it never is. How many never bother to question the bills when they rise. I will quit Cox next Feb but next time with ATT I'll get my agreement in writing by a salesman. If I buy a car and pay have a monthly payment, they don't raise the rate because their over head or other services increases. It stays the same for however long the agreement is for and its in writing. read more

How do you have six associates. Yet another customer needs to help another customer sign in at the Kiosk? One star. However when I was helped by Adrian I couldn't have asked for better customer service. Short to the point answers to all my questions. I was out of there in 15 minutes with Internet. That's why I decided to give an overall four stars. Thank you. read more

I've been with Cox for years now. This store has always been helpful to me it does get a little busy so it does feel like you're at the DMV but in all fairness the staff is always friendly and eager to help you in anything you need I've never had a bad experience the only bummer is the wait. Good Cox store in my opinion. read more

Cox Store - Internet Service Providers Near Me - Chula Vista, California

I walked in today to replace 4 of my tv remotes that it's not working and the answer I get is we don't have tv remotes really?

Two reviews here; one for the store, one for cox service. Folks at the store are kind but they just don't help. Complain about service... Must need upgrade for more money. Complain about sketchy connections and needs to reset modem... Must need upgrade for more money! The deal here is that I'm paying 150/ month for 300 service. That should be sparkling service but it's not. Want to go 500 or better? You'll shell out 200 bucks install fee to improve your service. You kidding me? Now I'm paying to improve Cox's infrastructure network? I think you get the point. Middling service that's expensive with a provider looking to improve a shrinking bottom line with sus fees is not a good choice. Just wish I had better options than this monopoly. read more

Terrible service, equipment lags severely, impossible to get a person to talk to and after longs waits they have no fix for the issues. Plus way too expensive. Over $220 a month for poor service. This is what companies want you to accept these days. read more

We had the Best technician out to our home! We want to Thank Albert for his fast and efficient WiFi set up. He was so friendly and had the BEST PERSONALITY. He also loved our dog Roxy and our cat Elon Musk. read more

We don't typically visit this store as most services can be handled over the phone, or via Cox's online support. We were downgrading our combo package service (phone/internet/digital cable) to only internet service. The staff (Daniel & Trevor) were very helpful, friendly, and tried to work to get us a better pricing plan discount so we could continue our combo service package we had. While the lowest pricing plan offered was not enough for us to continued wrong our current service, Daniel was kind enough to try to do all he could to give us the best possible deal. We have been Cox Cable subscribers for over 25 years! Although we discontinued their phone & cable TV services, we continue to be loyal internet subscribers to this day. We just wanted to give the Chula Vista Cox Residential Store it's deserved kudos for their customer service they provided us. read more

I've been having the same issue with cox cable last 6 months. I've only had the service for 7months I've had techs out here over 4 time and probably reported this at least 7 times and still my tv service continues to lag. Picture will randomly stop while sound continues to work or vice versa. Sometimes both sill stop. These issue will happen in spirts last in from 20 sec to 20 min. If I switch Channels then return to the channel I was watching it seams to reset it but I shouldn't have to do that. They have replaced all my cables, my modem, my cable box multiple times with no luck or improvement. They won't let me out of my contract, can't fix the issue and every time they come out it cost ME more money due to missing work. read more

Only way to write a review is to give them 1 star. After 3 tries, all cox service turned off and store closed we still do not know where the check is that was left at store. read more

COVID-19 PANDEMIC PROFITEER! We had to teach school and provide social work to the elderly from home for over a year. This was the perfect time for Cox to step up and show some community support. Instead, data overage fees, extra fees to prevent data overage, and then more fees. I NEVER ASKED TO WORK FROM HOME. AND THE CONNECTION WAS VERY FLAWED, WHICH HURT OUR ALREADY CHALLENGED PUBLIC EDUCATION SYSTEM. SHAME ON YOU! There are now new alternatives, do not give your money to Cox! read more

August 31, 2022: I went to this store after placing an online order. I arrived and was assisted by Joel. He was genuinely nice and professional. He pulled up the account and verified the information with me, went to grab the equipment from the back, and answered the questions I had confidently. Once I got home I followed the instructions inside the box which also directed me to the Cox app (for initial setup assistance and confirmation). Once I completed that (which took about 3 minutes) I was directed to the Cox Wi-Fi app where I was able to change my Wi-Fi name and password. I was pleasantly surprised that the entire process was fast and easy compared to my previous two experiences with another company over the past few weeks. Overall this was a very efficient and well-worth hour I spent placing the order, driving to and from the store picking up the equipment and setting everything up, and getting connected. read more

They forged my signature for a service I didn't request. I was returning a device to this store. When I left the associate added a service to my account that I did not request for and forged my signature. Now I am having to go through a headache to have this service removed with no cancellation fee. I will be reporting this to the Chula Vista PD and pressing charges for forging my signature. read more

I made the mistake of getting @CoxCable business phone. The service will not acknowledge an actual business phone unit therefore I had to purchase a house phone and plug it up. When another call comes in it beeps like a house phone. I miss calls daily because customers get a busy signal. Now I'm stuck in a 2 year contract with terrible service. And if I turn the service off and just keep internet service they state they will increase my monthly service amount. I AM STUCK IN A COX CABLE RIP OFF ACCOUNT ! #COXCABLE #COXBUSINESS #RIPOFF #business #house #rip #accountability #cables #purchasers #serviceability #acknowledgements #signalling read more

Worst customer service ever! If I could give no stars I would. I will never go back to these people again, In fact I'm cancelling service with them and going with another provider. They tagged 2 movies onto our bill last month that we never ordered and refused to remove them. I guess they've been doing this, we didn't notice. Thieves! The people at the store were rude as well as over the phone! All they said to me when I said I was going to cancel their services is ok please call us when you're ready to cancel. How can you treat your loyal customers of at least 20 years like that?!! Bye cox... you suck! ZERO stars for you!! read more

Talk a bout a good service!!!!! Brian was the guys that helped us out and gave us a good deal.... ask for him next time ur there

The representative laughed when I asked about my current service like it was funny because I was paying basically the same amount for 150 mbps then the gig. It was funny the company was getting away with this. I am mad I was not notified I would pay a prorated amount for my upgraded service and I am upset because I have not been able to use my internet hardly at all since I upgraded. This has to be a joke. I called and they just pitched to me well I see your problem but hey do you want to buy this service which was completely unrelated to the issue... read more

I switched to Cox last year in June and I confirmed that I'm not under contract and my bill won't go higher than $150. All premium channels were included plus land line and with high speed internet. Beginning of the year I've noticed my monthly bill was going up , so I called in April to inquire why my bill was going higher, and if possible to remove the premium channels since we seldom watch TV. Guess what I've been informed by the rep name Sunny? That I cannot make any changes until in June. Not in contract? So why can't I make changes to lower my monthly bill? My monthly bill went up from $156 to $184. Mind you the service stayed the same. So I was informed to call in June 1. That's what I did, guess what? My bill went up to $210.73!!! I called again and spoke to Ian and according to him, the promotion that I was in ended so I have to pay the regular fee!!! Now it's my fault that I didn't call before the promo ended however I was advised to call on a specific day. Now it's my fault again? So I asked to discontinue everything and only keep the internet. I got disconnected several times and spoke to several representatives who were so incompetent and did bother to return my call. I spoke to the following people, Aj, Melissa, Maria, Patrick and Ian. Imagine my frustrations! I was on the phone for 2 hours and NO one even bothered to call me back after being disconnected. I took my chance and called back and spoke to Ken, and I was informed that with my internet and just the basic channels he quoted me $115. 98. And advised me to have my land line number to be ported by majic jack so I could keep the number. So again I was advised to call back after the 15 of July. That's why I called today... yes you're right!!! The quote that was given to me was incorrect and yes I was misinformed again!!!!. According to Kerria "I'm sorry the quote that was given to you was incorrect". Really? So as a customer service rep, how do you turn the situation around? You know what she said? Just guess. Poor customer service. They need to get a proper training. The left hand does not know what the right hand is doing. Damn!!! I had them disconnected everything except the internet connection. My advised is to make sure you write down the name of your talking to, the date and time. Cox Cable??? I'll let you decide. read more

After being a loyal customer for 5 years always able to give me good promotions well noticed our internet was VERY slow. Never had that problem after 3 techs came out a new modem I finally jus gave up they wanted us to increase our speed so more $ but speed was NEVER an issue before!.. anyway next month comes my bill went from $100 to $170 called and they refused to give me any discount on my package. Said promtional pricing was over n they could not lower it . They preferd to loose a loyal customer of 5+ years then to give me my monthly payment of $100 which I've had for more than a year. Good bye cox! read more

Horrible service have been with Cox Cable for 4 yrs always got a bundle savings this year they did not honor it, I have basic cable nothing special they are a big RIP OFF I do not recommend Cox Cable to any one...customer service people do not work to help you...horrible Carlos Garcia read more

I was worried this was going to take a long time to get service set up, but it wasn't at all! I was called fairy quickly and explained what I needed. There was no hassle or haggling. My service was set up without issue and it'll be ready to go when I move into my new place. I'm so excited and greatful! read more

I had a pleasant experience at this store, my wife and I walked in to find the store full of people waiting to be taken care of for what ever issue they had with Cox. I wanted to leave but instead I waited. My task was to replace my modem with a newer model. To my surprise the employees were really on the move and taking care of business the wait was not that bad! My wife had a quick question and approached a person behind the counter who introduced himself as Robert. Robert was very professional and went above and beyond to help us and give us the information we needed. When our name was called we were assisted by Alex, Alex was great very professional, not pushy and was very helpful. He took the time to explain everything and he made it a point to show us all he was doing with our account. It was refreshing to have this kind of service from a business that has a high volume of people coming through. read more

I have a love-hate relationship with Cox. And, at the moment, I love to hate them. As my budget gets tighter, around these economic times, I always try and find ways to just cut back. The first thing on my list is my cable bill. In recent months, I notice that my Cox cable bill jumped up about $30. All I can think was WTF? So, I printed up my last bill and poured over every single detail. Then, I make a call to customer service, to see what's going on and whether or not I'll need to remove some services. Keep in mind, my name is not the primary name on the bill (dad is), but I do have permission to make changes. At least I did, until I made this call. Kinda funny, since I just changed our home phone number a little over a month ago. I was told by a very helpful representative that a new rule took effect, which removed my name from the list. Weird because my mom and my brother were still on this list. Why remove me, but not them? Bullshit, if you ask me. I then asked why our bill went up. I was told that the premium channel special we had was over. But, if I called back with the primary owner of the account, a representative will be able to hook us up with a special $22 a month, for 3 premium channels, for 6 months. Also, the "bundles" savings has changed from $3.55 to $8.55, so at the second call, they can apply those changes, too. Hmm...talk about shady. You actually have to call to get that $8.55 bundles savings applied, rather than Cox applying it automatically for you. RIP OFF! So, after work, I had my dad re-add me to this bullshit list. This time around, I was told that I couldn't do the $22 special because that applied only to new customers and that promotion code belonged to another department. Instead, she was able to offer me the $20 for the 3 channels, for 3 months, which I took. Then, I decided to remove the 'Anonymous Caller Rejection' service, since we still got 'unknown callers', regardless of the service. What a freakin' waste of $3/month. Other things I hate about the company: - The stupid voice service that you have to talk to when you call customer service. Half the time, it doesn't even understand half of the crap I say. Give me the option to input my information over the phone...PLEASE! - Having to spend $6-$7 a month per each cable box rental. Why make us rent, when we should be able to buy? Cox makes us buy our internet modems. We should be able to buy the stupid cable boxes, too. Talk about a monopoly. - The convoluted "bundles" packages offered. For every teeney, tiny service you want, you have to always upgrade to the bigger and more expensive package. There is no way in hell you can break that into individual prices, for you to pick and choose. Want HD? You have to upgrade to another package and pay $1 more for your cable box rental. Want premium channels? Pay an additional $15 for the 'Extended Package' to get not only those premium channels, but 500 other channels you'll never watch. Oh, yeah, and pricing is per cable box. Again...RIP OFF. If ATT&T weren't just as expensive, or even more so, I swear I would switch. Unfortunately, the only thing Cox has going for them is quick internet downloads and the reliability of being up, running and working. So, they're actually good for something. read more