I never really write bad reviews, but that's honestly how frustrated I am with cox. My husband and I went in Wednesday inquiring about Internet and cable service. It was over our budget, but decided to sign up anyways since we hear good things about the reliability ... Plus the guy said the service would be up same day and that's what we needed. Well, it wasn't up the same day. We called many times waiting for 20 minutes on the phone for help and still no one could help us... Each person told us something different. Finally we got an appointment for someone to come by Saturday and they said our service should be up by 5 pm latest. Once again, it was not. I called this morning and the call center was closed. I had to do the online chat and they told me my equipment wasn't registered. So when I got home I contacted them again to register the equipment only to find out that it wasn't in their system?! Now, I have to wait until tues evening for a technician to come out. This is so frustrating as my husband and I work from home and can not run our business without Internet. If this doesn't get resolved we are definitely not continuing with cox. read more

I'm sick and cranky, so I'm not feeling like being even a little bit nice to Cox. My husband's old modem has been slowly dying, disconnecting us from the internet at least once a week. So I dug out my new-ish Dlink modem so that we could have an internet connection without worrying that the modem would overheat and shut down. When the husband called to register the new modem with Cox, they told him that they updated their system recently and it no longer works with Dlink modems. So they do an update to their system and many of their subscribers have to buy new modems, probably from them. Assholes. Back in 2006, before I got married, I had Cox service and was having internet issues. The lovely tech comes out to fix the problem and promptly tells me that my Dlink modem is the problem. Now, it's not the nicest or fanciest modem, but it does its job well. Turns out that the problem back then was related to some old wiring, NOT my modem. Also, the charges for box rentals are ridiculous. I think we can get Time Warner in our area, so I'm considering switching, but I'm not convinced it will be any better. If our phone jack wasn't wired for digital, it would make life a lot easier, but that's another rant for another day. read more

I love the internet service Cox provides, but this location is horrible in thousand's of ways for customer service. First of all, the private lot sucks. You could never find parking near this place. Secondly, I hate their method of calling and keeping track of who's next for customer assistance. It reminds of being at the DMV or grabbing my ticket number at the meat department. The worst part of it, they do have this little piece of shit kiosk that suppose to speed tings up for customers who simply want to make a quick payment. But, every time I show up, it never finds my account. See, it gives you the option of entering your phone number, entering the account number or scanning the bar-code from the bill statement. I expect it to work when I choose to enter my phone number because I always throw away my bill statement. Why should I have to bring my bill statement when it should be able to locate and find my account by entering my phone number. Even when I enter the account number, it still won't find my account. It's so stupid. Their employees aren't even helpful at all. I always tell them their stupid kiosk needs to be updated or fixed and they never seem to fix it. This place should burn down. read more

My experience here highlights why I am no longer with cox! I don't want to go on and on, because in reading other reviews, it sounds like this is business as usual for this place. Went in to return my boxes because of my recent cancellation. Had to wait 30 (YES THIRTY) minutes to drop off two boxes. When I was called, the guy helping me didn't say 2 words to me and I was done and out the door in 30 seconds. Why, why, why in the world do you not have a line dedicated to drop offs? Makes absolutely NO SENSE AT ALL why I have to wait there while a bunch of people sit there to argue over their bills or try to figure out what service the want to get for a 3 month introductory price only to be taken for every last cent 3 months later when the price "adjusts". Well anyway, glad to be done with it, but seriously, horrible service goes hand in hand with a horrible company. read more

I just wanted to express a little frustration at Cox cable and I'm not even a customer. I've gotten a promotional mailer nearly every day since I moved to my new apartment in North Park January 1st. All are address to "Current Resident". I called 3 times asking to be removed from the mailer. Each time I was asked my name at which point I said it wasn't necessary since they didn't already have it. Fed up with this unnecessary junk mail, I called today and was told by the boy on the phone that address can't be removed from mailers! I'll never support this company with such wasteful and irresponsible business practices. read more

Let me tell you... the SECOND ATT U-Verse is available in my neighborhood I am switching. The last two times I have visited this location I have had to drop off equipment (box) only, no other business just DROP OFF EQUIPMENT!! This time I waited 30 minutes exactly from the time I got my number in line ticket to getting called.... walk up he verifies my info and takes the box (literally 1 minute) and I get to leave - more than a half hour of my life was wasted dropping off something! The time I was there before this that same process took me 45 minutes so maybe I should be happy? The customer service is just atrocious, routinely they are BSing behind the counter and not helping people, ex. there will be 5 people behind the counter but only 1 is actually helping customers. Really, really hate this place... read more

I was worried this was going to take a long time to get service set up, but it wasn't at all! I was called fairy quickly and explained what I needed. There was no hassle or haggling. My service was set up without issue and it'll be ready to go when I move into my new place. I'm so excited and greatful! read more

Wow, I am do glad I am canceling my service with COX. They are way over priced. I dread everytime I go to their service stations. They have a long wait time, even longer than DMV. I am surprised why they are still in business ... Goodbye! read more

I had a pleasant experience at this store, my wife and I walked in to find the store full of people waiting to be taken care of for what ever issue they had with Cox. I wanted to leave but instead I waited. My task was to replace my modem with a newer model. To my surprise the employees were really on the move and taking care of business the wait was not that bad! My wife had a quick question and approached a person behind the counter who introduced himself as Robert. Robert was very professional and went above and beyond to help us and give us the information we needed. When our name was called we were assisted by Alex, Alex was great very professional, not pushy and was very helpful. He took the time to explain everything and he made it a point to show us all he was doing with our account. It was refreshing to have this kind of service from a business that has a high volume of people coming through. read more

We've had so many problems recently, it almost seems intentional. I can't understand how any company can be so bad. We've had Cox for as long as I can remember but the service the last few months have been unbearable. We pay for the highest Internet they have, and I haven't been able to watch Netflix in days because of the connection. We had to buy new boxes because they moved to "all HD" so that's an extra $15 a month they've gotten from us. You'd think after paying MORE money maybe there'd be a benefit? Nope. Now some of my channels lose service on and off throughout the day, and the wifi connection is still unbearable. I also work at Chula Vista High School, who uses Cox, and we randomly lose the Internet there as well. I'm moving cities in a few months so it's pointless to go elsewhere, just have to struggle through the rest of it. read more

Cox blows! Full pun intended! Customer service BLOWS! Reception for cable, internet, phone BLOWS! dvr BLOWS! Correcting problems in a timely fashion BLOWS! The only thing this poor sad company has going for it is channel 4. We get to watch the Padres lose and we get to see Sam cooking in his very own new kitchen. Seriously, the fact that my son is a true Padre fan (read my review of the SD pads for more on that) is the only thing that keeps me paying for a phone that still doesn't work, cable that has constant tiling from 7pm-7am, overpriced on demand movies that never work, and high speed (slow ass) internet. Bundle this COX! read more

Needed cable and internet and decided to visit this location on a Saturday morning . I had an awesome experience. The young man who helped me was very friendly and professional. He answered all my questions and found a great plan that fit my budget range . I left the store very content with my plan and two year contract . I recommend you speak with the specialist Mr. Garcia , he is very alert , helpful , & professional in his work field . Now I just hope there internet & cable service is good :) . read more

For the past 2 weeks my internet has been having intermittent drops. The drops seem to effect the upload speed more than the download because I usually only get 1-10% of the upload seed I should be getting. However, sometimes the upload speed is fin. Download speed stays within the range to be able to operate normal internet tests. However, I stream online for work and need the upload speed. (I personally have replaced my modem and ethernet cable to ensure it isn't my equipment) For the first week of trying to figure out what the problem was, I contacted cox half a dozen times where they conducted "signal tests" before scheduling a tech to come check the connection inside my house. I was told multiple times that my signal strength was fine and that there wasn't a problem. The tech that came in even said that my connection was good and very strong. They seemed to ignore me when I told them that my connection speed was occasionally ok for most at an hour at a time and that the upload was the main concern. After a week I was finally able to get them to schedule at tech to come and check the connection outside my house and the pole. After the time had passed for the tech to have been there, I contacted them to see what the tech said and was told that there was an issue processing the requests. This proceeded to happen 2 more times before I was eventually told that the tech did come and that he didn't find anything (this was 2 days later!). Then a supervisor technician visit was scheduled and the same thing happened here! Was suppose to come Sunday, I never got a call so I contacted cox and was told there was a "scheduling issue" and that "the request was not made properly". The supervisor technicians visit is not scheduled for tomorrow (Monday). We will see. At this point I will believe it when I see it. Honestly, one of the most frustrating experiences of my life. Everyone that helps me just wanted to butter me up and everyone they send out just runs a simple test to check the line. But there is obviously another issue at hand. Internet at this moment is still unfixed and I cannot stream longer than an hour at any given time before my upload speed tanks for hours at a time and I start dropping frames because of it. Unacceptable. We pay way too much money every month to be having these kinds of issues. read more

My friend has reservations about going to the store. We received awesome customer service from Adriana. We won't have any reservations returning next time. read more

Lmao just opened and already have an angry old white man cutting silly old people... Chill it's only a small line. But the people are nice the 4 star is because the lady had showed fear when the old man walked in fuchi faced and cut. She should have said just a min. And now she's texting away get off your phone girl or hide, don't stand in the mid of the floor giggling read more

Cox Store - Internet Service Providers Near Me - Chula Vista, California

Cox Cable you're a joke that Sarah person was awful I called because my Internet has been down for a couple days without noticed in as well last week without notice so I am losing days of work my son is losing day of school I don't think it's fair that I'm paying for something that it's not happening I advise Sarah if she can have a technician come out and service . She said it will be on the Wednesday the 20th that is three days without school in three days without work Without Internet are you going to pay my bills because I'm already out two days And another day on January 6 without noticed again that my Internet was down. I need resolution now. I don't need it for Wednesday the 20 I need it for today. I asked for compensation Sarah was only able to offer me 5.59$ what a joke I also wanted her supervisor name she said she couldn't give it to me I'm asking you guys I need this Internet fixed I am losing money are you guys going to pay my days off also my son can't miss any day of school he already missed two days I need someone to get contact with me now read more

I hate to say this but the customer service over the phone is very poor. It takes so much effort to even reach anybody by phone that I actually have to come in. It's faster just to drive down here. Then you sit and wait for minutes upon minutes just to get help. And that's if you can even find a parking spot in this overcrowded parking lot. I have had my appointments canceled for no reason at all. Once I was waiting for a technician to show up and they never showed up. When I finally reached somebody by phone, I was told, "It was an administrative cancellation" but they had no other explanation. So I waited all day for nothing. When they finally sent a technician to my house, a few days later, it was a contracted installer. He got the information wrong from Cox. He thought he was installing one line. And there was actually five lines he needed to install. Well he refused to install the five lines and only installed the one. He drilled a hole through the foundation portion of my house and after he dug about 4 inches he realized that he wasn't supposed to drill there to stall the wires! I was told they were going to send somebody out to fix it the hole ASAP but it took about six phone calls and three different visits to the store to get this corrected and when they finally corrected it, 3 weeks later, the patch job looked like crap! It took a total of three different techs just to get wires installed in my new home. It was unbelievable. The reason why I even give them one star (besides the fact I can't give zero) is because when I'm actually in the store, I get pretty good service. They are usually friendly and go out of their way to try to help me. But some reason there's a disconnect from once your order is processed until the technicians actually get to the house. But the cable choices are limited, it's either Cox cable or satellite TV. I'm very frustrated with Cox. Booooo read more

Cox Store - Internet Service Providers Near Me - Chula Vista, California

They charge too much... Service here is quick and friendly. good enough. read more

I've gotta give it to them. They delivered the goods. (I use their internet service ONLY, so this review is not based on cable or phone service which I have no knowledge of.) I was EXTREMELY dissatisfied with AT&T's internet service, so I decided to switch to Cox. What I wanted was reliable service that actually delivered the speed I was paying for (sounds reasonable, right?). Unfortunately I wasn't getting anywhere close to the speed I was paying for at AT&T, so I went down to the Cox store down the street. I took a number and expected I was going to be there a while, but I actually got to the counter much quicker than I expected. I had done my homework online and had already shopped around for plans. I had my guard up and came there ready for a fight. The first thing that raised my eyebrows was that there was a $30 fee for self installation and $60 to have a tech come out and install. When I got to the counter, I opted for the self installation, but she said since I had a previous service (AT&T) they HAD to have someone come out to install. Before I could even open my mouth to raise a protest, though, she said, "...but let me go ahead and waive the installation fee for you" ($30 and all!!). Shut me right up... When the installation was complete, I immediately did a speed test and quickly discovered that I was, in fact, getting the 25mpbs I was paying for. I have been keeping a close eye on the internet speed using speedtest.net and I can say that Cox is delivering consistently. Additionally, for the past 2 years, Cox has partnered with Inclusion Films to provide a summer film camp for children and young adults with autism. The camp allowed the participants to create a film from beginning to end that ultimately premiered at the San Diego Film Festival. Cox hosted the event at it's San Diego campus and provided plenty of volunteers to help run the 2 week camp smoothly. Allowing about 50 kids with autism the full run of your campus MUST have been at least a bit of a disruption, but they were EXTREMELY cool about it. Everyone there--from the security guards to the office staff--seemed genuinely very happy to have us there. You can check out more details about this really cool program here: http://www.acttodayformilitaryfamilies.org/coxfilmprogram.aspx. I wish I had switched sooner!! read more

Ok. I had an old DVR crashing on me for the last few weeks. Was about to cancel service but went into this Cox Store and the guy behind the counter was super nice and asked me.."Are you using the DVR?" - I said, "not really". He said, "So just cancel that part of the service. And what channels do you usually watch?". I told him, "Blah and Blah". He said, "Then let's save you some money and change your plan". WHAT? A Helpful rep who wants to save me money? Who is this guy? Answer: An Excellent Customer Representative (and I am sorry I did not get your name) I was in and out in less than 10 mins. He gave me new digital box and I was on my way (and $40 lighter on my monthly bill). You saved this account my friend (although your Internet is still higher than your competition and spotty at best - sorry) I can't speak to the installation service on this review but mine was pretty easy, they showed up on time and were done in 30 mins. read more

This review has nothing to do with the particular store. It is more so a review on Cox cable in general Have nothing good to say about this cable company. I began paying $150 on a two year contract. Each month I noticed my bill increase little by little. After a year with I was paying $230 a month. Mind you I wasn't getting hbo, showtime or any sports package. I called to figure out what the hell was going on and could not get a straight answer. I finally told them I will be shopping around. They said to wait until my two years are up then they can see what promotions they had available. I waited till my contract was up asked what kind of promotions and they offered my $5 dollars off. I was furious. I called AT$t uverse to get a quote. They offered me much more for a lot less. I locked it in. When I went to cancel Cox they started trying to offer all these deals. Still nothing as good as uverse so I cancelled. 2 days later I get an email from Cox saying they would offer me 40% off for a year. I was so fed up with these guys that I didn't even entertain it. Any of you fed up with Cox I would tell you look into Uverse cancel Cox and see what they start offering you a couple days later. read more

Is there a zero stars rating? We have spent hours or maybe days trying only to give them our business. We moved and trying to get cable (essential for our work) for months now. They put is on hold, give us bogus appointments, tell us to come on to wrong locations, the list goes on. Suffice it to say I have never seen such wholesale incompetence. Ever. Letters. No response. Calls. No response. The very worst. read more

If I can give a ZERO, I would. Service has been sporadic and coming to this store is no different when it comes to Customer Service. Walked in here with literally NO customer waiting and 2 techs serving 2 customers. None of the techs looked up to say Hi or Hello to us. Not a peep. Waiting 5 mins for human interaction even with what looks like a tech getting off shift - even he didn't say anything to us. He went to a computer, logged something then walked over to one of the techs to say, "I'm out.". As we wait, 2 more customers with their families in tow walked in, signed in, and even they didn't get any greeting of acknowledgment from these same 2 techs who are still serving the same customers in almost complete silence as the continue to type on their respective keyboards. I'm so glad I'm here to return equipment for discontinued service. read more

A huge thank you for amazing customer service from Melissa G-V! Moving from NH to CA this week has been rough. Getting great service and getting a great Internet and cable package discounted was so helpful. When I called trying to install my service from picking my equipment up at the store I was able to call Melissa and she was very helpful and prompt! Hoping the Cox service is just as good. Parking was brutal at the Plaza the store was in, but if you are prepared for limited parking you should be fine. Added to my learning to be patient. read more

For the second day now my Internet has been down contact Cox again yesterday was told it would be fixed by 11 PM and an hour or two later it's at 8 AM and now today I'm being told it's going to be at 12:16 PM. No help at all once I said if my bill was due they would be calling on the day as a reminder but yet I can't get my Internet to work no response after that. I have canceled my cable with them and my home security, maybe it's time to cancel internet too read more

Ever since November 8th 2019 our Internet has been messed up. we came in to pay a bill and Jessica helped us out. she is the worst employee ever by the way at this store ever since then our Internet has been mixed up with our next or neighbors right now we are connected to nextdoor Internet we can see her password and everything And you can see how this is an invasion of privacy so this problem really needs to be fixed because if I was in a good neighbor and it was somebody else it could a probly turned out to be where they had access to everything in the computer on my neighbor's account so I let my neighbor know it's going on Cox is coming a once again like always Cox knows this they still won't fix it all because Jennifer talked to us about upgrading told us everything would be better would streaming right when we came home nothing worked and ever since then we've been having that worst problems Today is February 5th 2020 and my daughter once again got kicked out of her online school because of this mix we've had in technicians over 4 times in the last couple weeks and they can't seem to fix the problem that Jessica started at this store don't know her last name but November 8th 2019 I came in to pay a bill my husband asked about better upgrades she told us about one my husband was hesitant and then also the Box she gave us stating that it was free comes to find out we have been paying for it every month $5 so I would just say to better train your employees so they don't mess up customers Internet service on top of that long time customers we always pay on time so there's no reason why we shouldn't be reimbursed for those 3 months we were paining a bill and our neighbors were paying a separate bill but yet we were sharing 1 line because Cox can't fix this problem so please can someone fix this problem can somebody put a check on jessica's list or something because obviously this has been 3 months of a pain in our neck we still have to pay every month for our Internet even though we're not getting our full Internet services that we should be getting all because of Jessica. read more

Dude named Edgar helped me out.All I was doing was transferring my service,Come to find out they ran my credit and try and charge me a disconnection fee.Been with them like 5 years at my previous address,so why would they run my credit.E-mailed Edgar to no avail,and Every time I call it's the wrong department.Its all good I'm gonna keep calling to this gets right!TODAY I GOT TIME...Very pissed off,Customer service sucks!! read more

Just had the worst experience at Cox. My 70 year old mom lives by herself in a small 400sq apartment. They set her with a plan that was almost $300. I called myself and had them bring her down to the 2nd level plan/silver. Her bill is at $400 now we went into the store and they said, "oh since you wanted less channels your bill is higher" This doesn't make any sense? Then they said the request never went through to change the plans, we went to pay the balance and the lady was extremely rude she threw my debit card back at me, I never get frustrated with people, but I said "You should be nicer" and she said "well YOU SHOULD BE NICER TOO!" Nobody should be paying over $200 for 1 cable box, and internet with basic channels. They also INSIST that everyone have a phone line. We are cancelling today and signing up with ATT/Direct TV today. Thanks Cox read more

Had a 24 mo service agreement and surprised that they increased me $40 after 12mo! Called to resolve it twice but they kept insisting that that is how my plan goes! Who the heck would want that kind of plan. Cox will get all ur money and will not disclose any information to any of you. I will never ever refer you to anyone i know and i will keep telling everyone what you did to me. NEVER AGAIN WITH COX!! read more

Talk about bad Customer Service? Increase my bill by 50 bucks a month for the same service I was getting a few months ago. Cox.....just as bad as the banks! read more

Wish i could just say a big F U to cox . They are no help. I went in to this location some time ago to try and resolve a billing issue. I started my coversation explaining what was going on ,the man said he could help then he so QUICKLY took my payment and no joke after my receipt pops out says " I cannot access your account i cant do anything to help".... Bsssss. so they collect your money and turn you away after jacking up the prices and to top it off the lady next to me had the an issue ended up arguing with the other sales rep. I didnt blame her one bit .Cox as a whole company sucks . I Highly recommend customers find another tv and internet provider if you value customer service and your money. read more

Been here 4 times in a year and I've waited forever for my turn. They pay a guy to greet you and tell you to enter your name onto a iPad to add you to the que. today there is 2 employees helping 1 customer. Wait I take that back. I see another 2 employees helping a different customer in the other corner. And another just escaped to the back room. Just to return my equipment I have to wait at the least 20 Minutes. This place is a joke. Why have a guy greeting when he could at least help the people returning equipment or trying to pay their bill. You know the easy stuff. Now I know why they charge so Michu. They need money to pay the greeters! read more

Has had me on hold waiting to speak to someone for over 30 mins what kind of customer service is that! Plus they just raised my monthly bill. With all the corporate tax cuts and extra monry Cox is making off me you would think I would deserve some timely assistance. read more

TRUE STORY: Went into Cox on Telegraph Canyon, was greeted by Alyssa (not sure if that's the correct spelling). Told her that I needed to upgrade service for my mother, and also informed her that I didn't believe I was on the account (had phone in hand ready to call mom for permission to upgrade). Alyssa asked my name, went into her pc, and to my surprise informed me that I WAS on the account. "Really? Does that mean I'm authorized to make changes?" I asked. "Yes, you are. Now how can I help you?" she replied. I began by telling her that my mom recently downgraded and only had the very basic cable. "No she doesn't. She has a full bundle." She matter of factly interrupted. I was taken aback, not only by her tone, but also by the conviction with which she contradicted me. "I'm pretty sure she doesn't have a full bundle," I answered, "in fact, we recently returned the box." "No you didn't," she forcefully countered, "She still has the box." Twice contradicted (notwithstanding that I was correct and she was wrong), I started to get a little irritated. I told her that I was just at my mother's house, that she only had the very basic channels and had no box. "You're just going to have to bring your mother in," she replied, dismissively turning/walking away mid-sentence. "No, you're going to have to get someone else to help me because you're very rude!" I answered. "Have a seat," she said, pointing to the row of chairs by the window. After about five minutes, representative Waldo asked "Can I help you?" I approached his counter and could tell by the very unpleasant look on his face that Alyssa had already "warned him" about me and that he was already prejudiced / ready for confrontation. I told Waldo I needed to upgrade service for my mother. "What's your name?" he asked. "Kevin," I replied. "You're not on the account," he answered. "But that lady right there told me I was," I responded. To which Waldo replied......are you ready for this?......."NO SHE DIDN'T." Yes, that's right, contradiction no. three - in a span of about five minutes no less! "Excuse me, were you a part of that conversation?!" I indignantly asked. "No," he answered. "Then how would you know what she told me?" I asked. To which Waldo responded..............wait for it..............."BECAUSE SHE TOLD ME." I left the store having experienced the worst customer service of my life, and to make a long story short (maybe too late for that), shopped around for new service and got hooked up with AT&T for $25 a month less than what I was paying with Cox. A couple of days later got my mom the same deal. Moral: Hire a couple of contrarians, lose a couple of long time customers. Good times! :O) read more

Went there to renew our promotional package on time to avoid any surprising fees, and I talked to one of the Cox associates. Everything seemed really easy, and said he found us a new deal for even less money than our previous promotion. Once I receive the statement, it turns out he straight up lied to our faces and almost doubled our previous bill! It went from about $80 to almost $140! I am never trusting Cox Cable again, especially this store again. I will ask for an itemized bill beforehand to confirm what I will be charged with since they like to lie to their loyal customers. There's plenty of other upcoming companies that I will gladly pay for, just because they're more honest about their prices and don't lie in the first place. Who in the right mind paying only for internet and home phone without cable, agree to pay almost double for using only internet service at the same speed. I'm seriously disappointed at Cox Cable in how lying to customers is allowed. If this isn't fixed by the time I go back and tell them to remove the charges, because I was lied and not let aware of any hidden fees, I am done with Cox Cable for good. read more

Cox Store - Unexpected bill increase due to Cox Associate lie. - Internet Service Providers Near Me - Chula Vista, California

Still never ceases to amaze me that people working customer service have no tact. Hello?! It's called customer service for a reason. My goldfish has more pep and personality. If you hate your job so bad, quit. People at telegraph canyon are THE worst. Cox should go back to sending boxes for returns. Also, a 25 minute wait to return a box?? Why is there not a separate section for returns? I don't want the free mini box or anything else.... If I could I would cease all business with cox. read more

Don't get Cox Cable if you don't have to. Customer service is bad and their price are even worse!

Cox, like most ISPs, is AWFUL. Overpriced, terrible service, hidden fees, and cancellation is a 30 minute process of having to CALL IN to cancel your INTERNET service. If you have any other options, USE THEM. read more

Was not happy with the customer in store service, just came in to drop off two cable boxes and it took them 40mins to get some help. They had 3 employees just standing around not doing anything. They had one employee just helping another employee with a customer and took his time doing so. Which I don't understand why he couldn't help a customer while helping an employee with his customer... read more

Cox Communications has horrible customer service and the sad part for them is that I'm a pretty patient person, yet they've managed to break it. It's too long of a story to write it all but if you can get AT&T or Time Warner at your place...sign up with them! DON'T GET COX! From my location, I can't get those two so my only option was Cox and it's the most expensive option, nonetheless. I got so frustrated by all their B.S. that I just decided that I would rather have nothing from them (No Cable, No Net, No Phone) than give them my money for a company that thinks that we're doing them a favor by signing up. read more