They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

I wish Google Fiber was available for single family homes. I used Webpass in our condo and it was…read morethe best internet provider I've used in SD and at a great price point. I now have to live with another provider and while service has so far been good, it's almost double what I was paying.

GFiber sucks. It's constantly under maintenance. Seems like every day I have an email about a…read moreknown issue that is being addressed. Also, don't pay for the year up front. If you have to move, they don't pause your service. I'm paying for service that I'm not getting...

San Diego Broadband seems to be one of those local companies really trying to do right by their…read morecommunity. I've seen how committed the team is to helping people stay connected, especially in areas where other providers fall short. It's clear they care about service and take customer concerns seriously. That kind of effort deserves recognition. Cheers to the folks behind the scenes making it happen.

Outstanding reliability and customer service. They provide solid internet for a great price. Very…read morehappy with San Diego Broadband!

Could not be happier with my service with Alex and Fred. First time using Western Broadband and I…read moream up and running quickly! They were friendly , professional and helpful! Highly recommend!

Fred is amazing! My parents had never had the internet. I needed a connection to work when I stay…read morewith them. Fred came out, assessed the site for signal strength from his tower and quickly got us up and running just a few days after Christmas. The connection works beautifully and we couldn't be happier. Major kudos to Fred and his team at Western Broadband. Would give 10 stars if it was available.

I had a great experience working with Rich from Wyyerd Internet. He provided outstanding customer…read moreservice from start to finish. He was professional, knowledgeable, and took the time to clearly explain everything, making the whole process smooth and stress-free. What really stood out was his responsiveness and willingness to go the extra mile to make sure everything was set up correctly and working perfectly. It's not often you come across someone who genuinely cares about the customer experience, but Rich absolutely does. Highly recommend working with him if you have the chance.

I was happy to get my internet service from a local small company that wasnt Cox or ATT, but…read moreunfortunately had a very bad experience with this company. Their salesman, Christian, came to my home to offer their internet services and I told him i currently pay $50.00 for 300 mbps with cox, and if they could at least match that, then i'd switch to them. He called me a month after letting me know they had a plan for $35.00 dollars for 300mbps, so I agreed to set up an installation. Today the installer, Miguel (he did a great job), came and drilled a hole in the wall, set everything up, and when it came time to the speed test, I was only getting 150 mbps, half of what I discussed with the salesman. The installer called the supervisor, and the supervisor told him that the plan i got was indeed only for 150 mbps. So I call Christian and let him know what the installer and the supervisor are saying and trying to figure out what we can do to honor the service he offered me, and he tells me, that he thought it was for 300 mbps, but i guess not, and if i dont want it, to just tell the service technician to uninstall. I didn't ask anyone for this deal, I had it offered to me. And now the installation technician has done his job, my home has a new hole in it, and I've cancelled my old internet service. The solution they give me is to just tell the technician to take their modem and router back because I dont want the services anymore. Terrible experience, i feel like i was bait and switch'd and hopefully I would just accept what they were giving me. Do not recommend.

Upon my initial call requesting information Sue was very helpful and provided a quick response on…read moreservice options in my area (Ramona). The technician Chris came out for the installation. He was very thorough and helpful. We finally have great internet! Thank you Sue and Chris for your helpful service.

I had internet service from Lightwave Wireless set up at my home in Ramona yesterday. I've been…read moreliving in Ramona since April 2024, and I have been stuck with Cox cable internet. Cox is SOOOO GROSSLY OVERPRICED. They were/are charging me $155 a month for 500mbps down, 50mbps upload service on an introductory promotional rate. That price includes whatever hideous fee Cox charges for unlimited monthly data. After the first 1-2 years, that rate would be even higher because the promotional period would be over and Cox would also start charging me to rent their cable modem monthly. The problem is, I would usually never see that 500mbps speed on speed tests. Many times it would be around 400mbps. I never saw that 50mbps upload speed, it was usually more like 29-30mbps. I also really hated dealing with Cox customer service. They are just the worst people on earth, almost malevolent. They know you're stuck with them, and they will screw you over at every single possible opportunity. Example, when I first bought this house back in April 2024, Cox sent me a home installation kit with my order. I tried every cable outlet in the house and none of them worked. I asked Cox to send a technician out since the previous owner's Cox internet service worked just fine but my new modem wasn't connecting. Cox tricked me into paying a monthly fee for "Cox Complete Care", to get a technician out to my house, then a few months later when I discovered the fee and cancelled it, they charged me over $150 cancellation fee even though I never knew I even signed up. On that day I decided that as soon as another viable ISP alternative popped up in my part of Ramona, I would ditch Cox immediately. Fast forward 6 months, and I get this flyer in the mail from Lightwave Wireless. At first I thought it was some type of cellular 5g home internet stuff, which is mostly garbage and not reliable. I did some research and it turned out it's not cellular at all, it's based on microwave technology and it requires a good line of sight to their tower on top of Mount Woodson to get this service. The service can work with perfect line of sight or near line of sight, but if there's a hill or mountain blocking your line of sight entirely, this service won't work for you. I know that cellular service is not a fit for me, but microwave service definitely has potential. This type of service has one weakness, which is line of sight, but it has some great strengths. Due to having no cable lines or power lines between your house and their tower, it means the service is effectively weatherproof. There is the potential for service up to 1000mbps with up to 200mbps upload, and the best part is even their highest tier of service cost a LOT less than what I was paying for mid tier Cox service, and all of their plans offer unlimited data built in. The flyer was very compelling, it promised unlimited data, no contracts, 30 day free trial, no overage fees, free static IP, and 10-20ms ping times.. all for 25-50% less than I was paying for Cox. I might have paid them extra money just to get Cox out of my life, but hey half price works for me! I decided to give them a call. This was on a Saturday and to my surprise an actual human being answered the phone. That human being is named Sue, and she is awesome. Maybe she was just bored that day because it was her day off, but she answered the phone anyway, and answered every single one of my questions, gave me realistic expectations of what to expect in my specific location, confirmed the 30 day free trial and etc. If I could give Sue a separate 5 star review I would! There is a $100 install fee for this service, but they do not charge you any monthly fees for their equipment. You also don't have to pay the install fee until your first bill comes in at the 30 day mark. They even offered $20 a month off for the first year. I decided to give them a shot. They came out on 12/17/24 to do a site survey and installation. There are some trees partially obscuring my direct line of sight so they couldn't mount their microwave antenna as high up as they wanted to ( the pics below are not the final mounting location, the installer ended up finding a lower position with slightly better line of sight than in the photos below). The installers were professional, friendly, on time, efficient, and they did a really nice, clean looking install for me. I love that their dish is also their modem, and it is powered via power over ethernet, the only equipment inside your house is a small PoE adapter, it's the size of a typical AC power adapter. I am getting a consistent 330-350mbps download, 40-50mbps upload with 15-20ms ping times. Everything I was doing before with the Cox 500/50 service works just as well with this 350/50 Lightwave service, I can't tell the difference in performance. If I trim some tree branches they can mount the dish higher and give me even faster speeds. This service is great. Literally half the price of Cox!

I went to the mobile app site to try to set up my fiber, Internet, and crossover from Cox. I ended…read moreup connecting with a representative named Terrel C. He was amazing. I couldn't figure out how to upgrade to fiber on the website. So I logged on today to get the customer service number. I called and I was connected with Terrel and honestly he's the reason that I upgraded. He was pleasant and easy to talk with - while delivering exactly what I needed an information. He even helped me find a later install date as I'll be out of town. I can't recommend this gentleman enough. I wish he had an extension so that I could just channel all my friends changing to fiber to him.

Quality and value is not there like promised if someone comes around trying to have you switch with…read morepromises of better tower reception don't do it; Run you will end up helpless and in a way worse situation. blessings

You can tell what their wesk link is;The service techs do not walk into your place with lots of…read moreelectrical tools;just a modem.

I had Telnor for 12 years in La Salina.For the most part, it worked okay. The biggest problem I had…read morewith the company had to do with their customer service, when something went wrong. Ostensibly, one can interact with customer service online or by telephone. I speak Spanish relatively well, but could never conduct business with Telnor except face-to-face at their office. Typically, this takes one half day at the office, plus any travel time involved. My experience is not unique, but common to all my neighbors.