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    Verizon

    2.4 (88 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Vanessa F.

    I ordered a tablet online. When I received it, they didn't even have an account setup for me so the device would not activate. They tried making me a postpaid account and AGAIN messed up and made the account a business one. I call the next day to return the tablet over the phone for the horrible service. They say SORRY but no mail-in returns, go to the store. When I get to the store I'm charged a $50 restocking fee. All of these errors were made on Verizons part and I have to pay a restocking fee? BS. I called customer care again to get that money refunded and they give me a new story: ANY OPENED BOXES ARE CHARGED A RESTOCKING FEE. Wow! They conveniently don't have that listed on their website. In fact, the page doesn't even work! (verizonwireless.com/returnpolicy) A HUGE waste of time speaking to 7 different supervisors and departments for them all to not be on the same page.

    Reason for refund is BOGUS and insulting
    Rhianna P.

    SCAMMERS. I will be following up with BBB and the Corp office in SF and have contacted an attorney as well. I don't know how this experience could happen at a corporate store location of leading wireless company. Dec 6 my mom went to get a phone from this store location and walked out with a phone, new charger and service. Satisfied. Paid $139.44. Didn't realize til it was too late, no receipt was given. She thought it was placed in the bag. After the billing cycle came up, she was billed for $250 (not exactly) which included charges for use in the month of December and January..... She PAID for December. On her receipt (which was first seen today, January 19) it even has the expected bill amount due, which should have been around 140.. We spent over 10 HOURS and days and days on the phone with customer service trying to find out where her initial payment went? They didn't have a record of it! And everytime we spent time on the phone with CS we were magically disconnected right before they figured it out... she even has her banking statement! She went back to the location and was turned around again. The last time she went back, which was today, she came back OWING over $200 AND she gave her device and all back? Wtf? She had service for 3 weeks.... And if CS or the store would have been competent or honest enough to find her initial receipt in the first place, company policy states 30 day return policy with a $50 restocking fee.... You do the math. Crooks.... I believe the associate went back in, scanned her receipt, applied the "free phone" promo that they have running as of current, and refunded the payment back to his own debit card. That's why VERIZON had no record of her receipt for weeks....... She even asked the guy,"How could i walk out of here with a new phone, accessory, and an active line without paying anything??" After a long pause, he replied,"You just walked out??" Omg...... And the balls he must have to put this in her receipt as a reason for refund... check my pic.

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    5 days ago

    It always helps you also they are so nice and they can tells you how to fix it. And they never take a lot of time.

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    3 months ago

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    4 months ago

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    11 months ago

    Ana was amazing. Make sure you recognize her. This is the customer services we need to see. Great job Ana

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    1 year ago

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    1 year ago

    This is by far the worst Verizon store I've ever been to. The sales associate and manager were rude and dismissive. Unreal. Skip this one!

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    2 years ago

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    1 year ago

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    11 months ago

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    11 months ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    4 years ago

    Helpful 3
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    3 years ago

    Service was very expensive. I would never use this company even with the free iPhone 15 pro.

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    2 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    4 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    5 years ago

    Worst customer service ever !!! They charge and lie about the real price and they don't really explain anything about the plans !!!

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    8 years ago

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    5 years ago

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    5 years ago

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    8 years ago

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    3 years ago

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    3 years ago

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    6 years ago

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    Page 1 of 3

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    Review Highlights - Verizon

    Luis was the specialist who helped me and he was awesome, as he knew right away what I was trying to do.

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    Wyyerd - Wyyerd Fiber Internet at Memorial Park Third avenue Downtown Chula Vista

    Wyyerd

    (82 reviews)

    I had a great experience working with Rich from Wyyerd Internet. He provided outstanding customer…read moreservice from start to finish. He was professional, knowledgeable, and took the time to clearly explain everything, making the whole process smooth and stress-free. What really stood out was his responsiveness and willingness to go the extra mile to make sure everything was set up correctly and working perfectly. It's not often you come across someone who genuinely cares about the customer experience, but Rich absolutely does. Highly recommend working with him if you have the chance.

    I was happy to get my internet service from a local small company that wasnt Cox or ATT, but…read moreunfortunately had a very bad experience with this company. Their salesman, Christian, came to my home to offer their internet services and I told him i currently pay $50.00 for 300 mbps with cox, and if they could at least match that, then i'd switch to them. He called me a month after letting me know they had a plan for $35.00 dollars for 300mbps, so I agreed to set up an installation. Today the installer, Miguel (he did a great job), came and drilled a hole in the wall, set everything up, and when it came time to the speed test, I was only getting 150 mbps, half of what I discussed with the salesman. The installer called the supervisor, and the supervisor told him that the plan i got was indeed only for 150 mbps. So I call Christian and let him know what the installer and the supervisor are saying and trying to figure out what we can do to honor the service he offered me, and he tells me, that he thought it was for 300 mbps, but i guess not, and if i dont want it, to just tell the service technician to uninstall. I didn't ask anyone for this deal, I had it offered to me. And now the installation technician has done his job, my home has a new hole in it, and I've cancelled my old internet service. The solution they give me is to just tell the technician to take their modem and router back because I dont want the services anymore. Terrible experience, i feel like i was bait and switch'd and hopefully I would just accept what they were giving me. Do not recommend.

    Cox Store

    Cox Store

    (148 reviews)

    I was greeted immediately, or at least acknowledged by the 5 staff that were posted at the far end…read moreof the store. In no time, a gentleman from that group came out to assist me. I handed him over router box and the adapter. He got on the computer and punched in some numbers from the equipment I gave him. He confirmed that my daughter had her service with Cox and that she canceled recently. No more questions were asked and off I went. Easy, fast and efficient. My daughter had been with Cox for probably 5- 10 years. Within that time, her internet service was raised, I believe once if not twice ($15 more per month, approximately $115 monthly bill). And, within the past couple years, her internet has gotten slower, signals were weak and sending messages with images took longer than usual. She then ended up exchanging her router for a newer version last year. Still, same issue. It was time to say goodbye to Cox. T-mobile offered her $50 service charge, per month, nothing more, nothing less. A new router and an extender. BOTH FREE! A great deal and better signals in her 2000 s.f. home. Try T-mo out , if Cox can't perform

    I came in to get new service, and a new phone. I didn't qualify since my credit didn't go through…read more I happen to have my iPhone that had no service but previously had AT&T. I almost walked out when Andrea (who's been there for 4 years) asked me if my phone was unlocked. I mentioned that AT&T wouldn't unlock it. I tried at T-Mobile and Verizon but AT&T wouldn't help me since it was a business account. Long story short, Andrea unlocked my phone and got me service. Not only did she do that, but I also saved $10 a month on my cox internet for getting my mobile service. She really knows what she's doing. So THANK YOU ANDREA for helping me!

    Verizon - mobilephones - Updated May 2026

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