I hate Verizon. All I wanna do is just pay my freaking bill and this people make us so difficult to take my money. I can't wait to move over the one on Broadway is the worst one the customer service sucks. I hated that I have to come here. read more

Verizon - Empty but I still have to wait just to pay a bill - Mobile Phones Near Me - Chula Vista, California

It always helps you also they are so nice and they can tells you how to fix it. And they never take a lot of time.

As soon as I walked in I already knew I was going to switch from my cell service to Verizon. My bill was just way too high for my liking after 20 years with them. Alan approached me and explained the deals, and didnt force me into any of the bigger plans available. He took his time, unfortunately it took hours to get my phone unlocked, but went over to the other location to unlock it, came back and eventually got everything set for my phone and my sons phone. I ended up walking out with a even better deal getting a free watch from this plan. Needless to say Im very happy I ended up switching over. Thank you Alan for the great service and your patience with the whole situation. read more

Wish I could leave zero stars. Worst customer service. I came here to upgrade and port my wife's phone. Several people doing nothing while a room full of customers waiting. I left and cancelled my Verizon service. Worst customer service ever. Horrible store. read more

Ana was amazing. Make sure you recognize her. This is the customer services we need to see. Great job Ana

I highly recommend Verizon. But I don't recommend the store on Broadway in Chula Vista. Very unprofessional not helpful at all. One time I went in there and I ordered an iPad I got a receipt with a shipment date. On that day, I was expecting to have an iPad or when I got home there was no iPad package received. I waited a few days and still no iPad so I decided to call customer service and the customer service told me that they did not order it so they ordered it for me on the due date. It said it was arrived. It arrived. The second time I went in, there was just a few days ago. I went in there to transfer data one from phone to another because the iPhone 16 that I purchased in November was not charging when I walked in there. The first thing they sent to me it would be 29.99. I said since when the person said two years ago, I said upgraded four cell phones, and they transferred the data for me with no problem. So I'm thinking since I'm not purchasing anything they really don't wanna help me. They said they could help me activate the phone and show me how to transfer data because it's so easy. After she activated my phone, she tapped on some screens and said this is all you do tap tap, tap, swipe swipe swipe. See is so easy and walked away. I tried to follow the instructions that she gave me and it wasn't going as smooth as possible I waited there for about 10 to 15 minutes to see if they would come back and check up on me. No one ever came so I got mad and left. The funniest part is there was nobody in the store they were just talking to each other. I decided to call customer service, which they did the best that they could tell me we tried to transfer data, but we were leaving on vacation. Part of the reason why we needed the data to be transferred quickly was because there's some apps on there that we need for medical reasons. Like I said customer service has always been good to me at Verizon but their store in the Chula vista office on Broadway sucks ass read more

This is by far the worst Verizon store I've ever been to. The sales associate and manager were rude and dismissive. Unreal. Skip this one!

I was offered a "free trial" with their WiFi router. Apparently Verizon considers $152.48 a free trial. The cost is nearly double my current WiFi provider and 1/3 the speed. What better thing to do on my 1 day off work than sit here and wait to get seen so I could return the router? read more

I have been with Verizon for over 16 years, this location in particular has had notoriously bad service. This was not my first choice of location as I had a pleasant experience just a week prior at the IB location. Customer care scheduled me an appt here to finish a promo offer. I was greeted by Jose Santiago who immediately said "I don't know if we could do that here." I told him to check my account and check the notes. He walked away mid sentence. I waited my turn and was "helped" by Arely Blanco who right off the bat, gave me attitude and really didn't want to help me... she put me on the phone with customer service and pointed at a place for me to go sit, like I was dismissed. I took my phone and left. Funny thing is, I was able to take care of everything at another store with someone who was willing to help. I guess unless you speak spanish, you aren't getting good service at this location. I assume the Manager saw both incidences and he just sat there, unphased like this happens often under his watch. If you NEED to go into a Verizon, go a couple miles in any direction to another one. You won't get much accomplished here. read more

I came in to store to buy a phone case. The agent was very rude and started calling me names. I asked to speak to his manager. His manager came out and kicked me out of store. read more

La persona que me atendió me dijo que había una promoción que si cambiabas de compañía el celular era gratis y también el iPad y el Apple Watch yo le pregunté es gratis oh tengo que pagar algo y me dijo solo tienes que pagar las líneas de los celulares y me dijo que no pagaría más de 150 DLL al mes por 3 líneas yo le creí y cambié de compañía con ellos la primer factura me llegó de 800 DLL y me dijo que solo era la primera por qué tenía que pagar los taxes de los productos y no dije nada solo lo pagué después el segundo mes me llegó la factura de 600 y por regresé con Dalia la persona que me atendió y me dijo que ella no podía hacer nada que hablara a atención al cliente y se desentendió del problema después la persona con la que hablé de atención al cliente me dijo que eran los cobros de todas las líneas le expliqué todo lo que había pasado y me ayudó con algunos descuentos pero aún así terminé pagando 300 DLL por 3 líneas cuando en Tmobil pagaba 120 por 2 lines no les recomiendo para nada Veraizon read more

Unless you want to upgrade or buy a phone, they will not help you. If you have any issue with your account, all they will do is hand you a paper with a number to call. If you made an appointment, just know that you will have to wait 15 more minutes past your appointment. If you even bother to complain, they will tell you that they gave you a paper to call. I used to come to this store all the time. They used to have great customer service. I thought that maybe this is how things are done now. However, I had a different experience at the Otay Ranch Verizon. Turns out, this branch doesn't care about hearing their customer's concern. Be warned. While they are happy to sell you a plan, they will not care if you have any issues after the fact. read more

Santiago was amazing and deserves a raise!! He did such an amazing job helping me with my billing concern. He truly went above and beyond. I would recommend anyone to him at this location!! ‍‍ read more

I was very pleased with my experience overall. Verizon has amazing deals and I was able to take advantage of their trade in iPhone deal. traded in my iPhone 11 and was able to get the 14 pro for literally nothing only paid for taxes and the small upgrade fee. Luis was the specialist who helped me and he was awesome, as he knew right away what I was trying to do. quick, easy and efficient. My favorite part of the whole experience was that I never felt pressured to buy this or that, or "add this", as most places always ask 5 times if we want to add more, its the worst. They have really cute and nice case options, and the store looks awesome. The store was busy but I was helped within 5 minutes. read more

You get what you pay for, excellent service ! Top tier ! I retreat leaving Verizon years ago, but I am glad that I am back with Verizon pretty damn happy. read more

I had a wonderful experience switching internet providers thanks to Minerva. She provided the best customer service and went above and beyond to help me. I ended up saving $35 a month thanks to being a customer already and a great Cyber Monday deal. Couldn't be happier with my new router it's so simple and easy to use. Thank you Minerva I can't wait to come back for my future devices. read more

I ordered a tablet online. When I received it, they didn't even have an account setup for me so the device would not activate. They tried making me a postpaid account and AGAIN messed up and made the account a business one. I call the next day to return the tablet over the phone for the horrible service. They say SORRY but no mail-in returns, go to the store. When I get to the store I'm charged a $50 restocking fee. All of these errors were made on Verizons part and I have to pay a restocking fee? BS. I called customer care again to get that money refunded and they give me a new story: ANY OPENED BOXES ARE CHARGED A RESTOCKING FEE. Wow! They conveniently don't have that listed on their website. In fact, the page doesn't even work! (verizonwireless.com/returnpolicy) A HUGE waste of time speaking to 7 different supervisors and departments for them all to not be on the same page. read more

Verizon - Mobile Phones Near Me - Chula Vista, California

SCAMMERS. I will be following up with BBB and the Corp office in SF and have contacted an attorney as well. I don't know how this experience could happen at a corporate store location of leading wireless company. Dec 6 my mom went to get a phone from this store location and walked out with a phone, new charger and service. Satisfied. Paid $139.44. Didn't realize til it was too late, no receipt was given. She thought it was placed in the bag. After the billing cycle came up, she was billed for $250 (not exactly) which included charges for use in the month of December and January..... She PAID for December. On her receipt (which was first seen today, January 19) it even has the expected bill amount due, which should have been around 140.. We spent over 10 HOURS and days and days on the phone with customer service trying to find out where her initial payment went? They didn't have a record of it! And everytime we spent time on the phone with CS we were magically disconnected right before they figured it out... she even has her banking statement! She went back to the location and was turned around again. The last time she went back, which was today, she came back OWING over $200 AND she gave her device and all back? Wtf? She had service for 3 weeks.... And if CS or the store would have been competent or honest enough to find her initial receipt in the first place, company policy states 30 day return policy with a $50 restocking fee.... You do the math. Crooks.... I believe the associate went back in, scanned her receipt, applied the "free phone" promo that they have running as of current, and refunded the payment back to his own debit card. That's why VERIZON had no record of her receipt for weeks....... She even asked the guy,"How could i walk out of here with a new phone, accessory, and an active line without paying anything??" After a long pause, he replied,"You just walked out??" Omg...... And the balls he must have to put this in her receipt as a reason for refund... check my pic. read more

Verizon - Reason for refund is BOGUS and insulting - Mobile Phones Near Me - Chula Vista, California

Terrible experience, they billed my for a reconnection fee when I had been with another provider for over 3 months. Three different representative told me over the phone that I would get reimbursed. I am still waiting for my check. Dishonest Company. read more

So get this. I was staying at a nice hotel in Tijuana with my girlfriend for New Years. While we were taking selfies on the balcony, my phone slipped from my hands and fell several stories. While I had a very impact-resistant case, falling several stories basically destroyed by cell phone. Since my service provider does not exist in Baja, I had to cross into San Diego the next day to replace my phone. The silver lining in this situation is that I was long overdue for a new phone anyway, so upgrade I did. I drove to this Verizon store, which sat off the 5-north along H Street in Chula Vista. It was maybe a 20 minute drive from the hotel in Tijuana, so it was very conveniently located. When I came here, I was informed by the customer service rep that they had limited services due to the Covid 19 pandemic. However, he also informed me that I could order my new phone online, and set it for pick up at that store. After working my way around some red tape in re-accessing my account (due to not having access to verification texts), I was able to complete the online order. From there, the customer service rep told me to wait in my car while he finished setting up my new phone. I returned to my car, and after 20 minutes, the customer service rep came out to hand me my new phone, accessories, and my receipt. I thanked him for helping me out in this situation. They made my day, and I was able to return to my vacation in baja. If you are in San Diego, and need a new phone, give this store a try. They do a good job! read more

Service was very expensive. I would never use this company even with the free iPhone 15 pro.

One person manning the entire store. The phone selection was four Android phones and three apple. No Google or other phones available unless you want to order it. I don't mind being buzzed in for security reasons but having one person for the whole shop is ridiculous read more

Verizon - Mobile Phones Near Me - Chula Vista, California

After having some issues with the app and phone customer services leaving the line silent during transfer, we stopped by for a store staff to fix the family plan being locked. The first person who helped us was terrible. We explained our issue and she phoned customer service again. However, customer service went silent but the lady helping us disappeared too. I mean, stay in the line with us and leave us when our issue has resolved. We needed to change plans too but we could not proceed until we paid the bill for the next month meaning that we lost a lot of money as the downgrade won't apply for this payment. Despite making the payment, my husband still could not access his phone. So we approached a staff member, Gabriella. My husband was having an issue with the app too. After ages, Gabriella finally managed to get through to a customer agent on the phone and changed the plans. We now hope that this has been done correctly at the other end as we can't even access the app! Phone customer service for Verizon is still in the stoneage. I thought it's widely popular to utter some words when you pick up a ringing phone so it's pretty baffling when phone service agents for a phone company do this. read more

Verizon - When you can't fix an issue over the phone - Mobile Phones Near Me - Chula Vista, California

Luis was so helpful, calm, and knowledgeable. He assisted with some issues I had from a previous store and fixed them all as well as getting me hooked up with Wi-Fi. Highly recommend this location. read more

I will never go to that store again. Terrible customer service. Told me they couldn't help me with my issue and I should take it to a business where they could help me. Never bothered to check my account to read notes from there tech agent online. This incompetent young woman could not be bothered. After she told that she would charge me $29.99 to put the screen protector on my phone,after I bought it there a few months ago. I went to a tech store called U break I fix a block down the street. The gentleman fixed both my issues FREE OF CHARGE! Wake up manager and review these Yelp posts! This incident happened on Saturday, 6/10/2023 at the VERIZON on Broadway in Chula Vista! Young lady needs to take a refresher course on how to treat the customers!!!!! read more

If I could give this store a negative 5 stars? I would. I was there literally 45 min before someone took my name after asking MULTIPLE TIMES. AVOID MIRNERVA, the "manager" she assumed because I'm blonde that I didn't speak Spanish and started to speak to the associate in Spanish about me thinking I didn't understand. Corporate will be hearing from me read more

Don't know why this VZW location hasn't received better reviews but they have sufficient parking, they're following all the required COVID safety precautions, they had adequate staff on hand for the iPhone 12 launch week, and were very helpful and knowledgeable when I stopped by to pickup a 5G SIM card which wasn't shipped with my iPhone. They made sure all my needs were taken cared of, they sanitized the station I was helped at after my business had concluded. And there was added safety while I was at their location since there was a security guard posted at the door to greet customers upon arrival to the store. All in all, a pleasurable experience compared to what I had expected. I would return here without any reservation, if I needed additional assistance with my current cellular service. read more

I went onto this Verizon Wireless store very angry. Verizon had charged me for travel pass, but I had not left the country or even the state. I was being charged for a service that I did not ask for or use. I then made an unscheduled stop to this Verizon store in Chula Vista. I had been on hold with Verizon for over 15 minutes with not even close to a ring. I know I was not the friendliest customer, but the staff at this Verizon in Chula Vista was great. They were patient with me, resolved my issue, and dealt with my unhappiness. I thank them profusely for that. The bottom line is Verizon corporate or call center really sucks. The Verizon Wireless store in Chula Vista is great. read more

Me and my family have been with Verizon for over 14 years, we have never had any issues. I had recently purchased two iPhones with Best Buy and when it came to the shipping and trading in of all the phones it because a HOT MESS Best Buy had lost record or my trade in the shipping labels never arrived. I called Verizon they said to go to Best Buy I went to Best Buy they said go to verizon. I had already visited two different branches that said they couldn't help me. Or said it was not there problem. It wasn't until I walked into this Chula Vista Verizon branch that I was quickly greeted with the question of how can I help you? And for the first time u felt some kind of relief because the sales manager Christian seemed to know exactly what he was doing and quickly understood my frustration over the situation and knew exactly how to help me. Very grateful, and now we know to cut out the middle man such as Best Buy. I would go straight to the Verizon source if you want the best service and outcome. read more

The customer service in this store is atrocious. Went in to return a broken phone that was shipped to me and the first thing I was told was I had to pay a restocking fee of $50. The employee then went to the back groom for 20 minutes trying to fix the phone I told her did not work and multiple tech expert on the phone could don't get to work. Then to come back and say that they could not do return cause they didn't have same phone type in store even after the Verizon rep on the phone searched and confined to us that they had same phone type at store. I would not recommend going to this store. Stay away. read more

The manger checks you in and walks away and goes in the back with people waiting. A simple return, a store that really can care less if they get to you. Will never do business here again. read more

Great customer service. We were having some issues with my son's phone and needed to transfer his number and info to a new phone. Unfortunately I had suspended his account 1 too many times within a short period of time. Adrian attempted to unlock the account and then had to call customer service. Turns out the account had to stay locked for another 24 hours. Oh well, not really a big deal. Our son wasn't going very far. Adrian was cheerful and respectful throughout the experience in addition to explaining each step. Needless to say, I would have to return the next evening to complete my tasks after the account could be unlocked. Since I appreciated Adrian's assistance I asked if he would be working then. He said "Yes". I arrived at Verizon 2 minutes before closing! Time sure does fly on Sunday Funday. However none of the employees seemed in a hurry to get any of the customers out of the store and Adrian completed getting my son back "on the network" with a smile on his face. I'd recommend anyone in the area to patronize this store and ask for Adrian. read more

Wait time was short and Pablo was a great rep in helping me on my upgrade. He took the extra steps to put my screen protector on and set me up with my new device. Very friendly and comfortable experience. Keep it up! read more

Worst customer service ever !!! They charge and lie about the real price and they don't really explain anything about the plans !!!

I've been with Verizon since they purchased Nextel. I was just bored with my Motorola Droid Max and wanted something more techie. I spent a couple hours online and decided between the Pixel2 XL and the S9 Note. I went in the store, gave my name and was seen within 5 minutes. I spoke with Jair, whom has been with this store for sometime now since I recognized him from other trips for business issues. I was given prompt, polite service. I asked about several accessories, which he brought out for my review. He didn't seem bothered that I had a lot of questions or wanted particular extra cables for my purchase. Jair handled the entire transaction with professionalism. I was out of there in about 40 minutes with my phone already transferring my apps and numbers. It was a great experience considering another transaction I had at a 3rd party store. I recommend this store for all your needs. read more

Exactly what the reviews said before. I've had Verizon forever and I just added a line on my plan so I made an appointment to pick up my SIM card and the customer service was not even kind of good. The lady took our appointment outside in a long line of people and she's screaming basically and keeps telling me I can't get my SIM card and has no reason as to why. She keeps asking the other rep there what to do and she had no answer and just turned me away. As per the other reviews this store doesn't know anything about Verizon. I doubt they'd even know how to set anything up. I don't think this is an accurate portrayal of Verizon and I hope it doesn't happen to anyone else. read more

The employees here know nothing about Verizon and what deals are going on at any given time. I stopped by to ask about upgrading my wife's phone along with my phone and the information the employee gave me at the store was completely false. First they told me they do not do any sales at the store but I would be able to trade in a phone along with the buy one iPhone and get an iPhone but I had to do everything online. Not working on the website.... great work team read more

If there was a negative on stars, this place would easily be at NEGATIVE 100 stars. Why, I'll tell you why. Their customer service is horrible. The greeter was attending a person instead of just getting names down while ten other employees were just standing around, watching the computer screen. The NCAA college basketball game was on (The company is paying their employees to watch TV!). After standing there for twenty minutes, I decided to leave for another Verizon store. I will never come back. If you decide to go, take a tent in case you have to spend the night to get some customer service and don't forget your food either, your going to need the energy to get through to these inadequate employees. I'm taking my business to AT&T wireless and so are other consumers. Verizon, you are about to go down just like Toys-r-Us going out of business if you keep up with your worthless customer service!!!! read more

Switched from sprint thinking Verizon would have greater service but boy was I wrong ! I DO NOT recommend this service at all . It's over priced for the horrible service , I am constantly calling customer service and getting my time wasted .Employee's are not helpful at all especially during this pandemic. read more

This is a new location in Chula Vista. They moved from across the street where the building was attached to the Starbucks. This new location is much better in some ways and some things are the same. Better because there is way more space inside and the parking lot is more than double the size. The previous parking lot was horrible. There is also a better selection of product inside and there is updated fixtures. The only bad thing is there seems to always be short staff as it takes awhile to be seen sometimes. Also, sometimes it's hard to tell who works there sometimes because the uniforms seems more like street clothes. It's not a bad place, it's good to go for your phone and Internet needs. read more